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Great upgrade, the view of the City was great.
good location and great confort. Could do with wi-fi No wi-fi
The vibe and location is awesome! Nothing. All was great!
The front desk was very helpful. Being on one of the upper floors was great for the limited view of the water.
the view, the location, overpriced, hotel just generally need an update and some attention to detail if they're going to charge those rates.
The staff was very friendly. The location was very nice. The view was amazing. Lots of noise. We could hear neighbors just talking and laughing until 2:30 in the morning. You can hear all the traffic and business noises. No information on simple things like ice machines or vending machines.
Loved being in the middle of the action on Robson street & walking to all of the shops. I did not like the tiny bathrooms.
I'll come back to this hotel . Everything is
The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.
I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide
It was a beautiful hotel and was reasonably priced.
The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad
Loved it all but found the staff to be extreemly friendly and helpful
Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.
The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world
Modern, clean, quiet and efficient
Beautiful hotel and location Restaurant is excellent Try to do a breakfast package. Well worth it.
Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.
The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.
cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!
The location the mattress... very uncomfortable.. felt old and lumpy
Bought two nights at this hotel as a surprise for my sweetheart and I. It's at the farthest end of downtown, but it's still downtown, and it's not at all in a bad area. Every room has a view (just depends on which view you get), which is awesome. It's aged (see Cons notes), but is still a great hotel, especially for the price. The room had minimal scuff/dirt build ups (but was always clean where it counted like beds, toilets, tub), and it was pretty cold, we had a hard time with the heater. I get the feeling that this hotel was absolutely the top of it's line in its day, but has since aged, mostly with grace.
Big rooms , awesome view Hair dryer only blew cold air and plug in the bathroom didn't work
Everything but the beds. Staff was super helpful. The cleaning person was very nice to us. The views were amazing!!! And it was a very central location The beds were a little old and uncomfortable.
My room I booked wasn't available
This was a great location for dining and shopping. Also very close to many activities downtown. Felt nickel and dimed here. Local call charges were $1.05 per call. Mattresses were very uncomfortable, obviously not upgraded in many years. The rooms themselves had not been updated in a very long time either. Holes in the drapes, peeling wallpaper and dingy carpets. Just not up to par for hotels I've stayed at in Vancouver before and way more pricey.
The empire landmark has good prices for a decent hotel. The staff is friendly and there is a cool restaurant on the top floor. Rooms are nice and clean. The issues with this hotel are as follower: you must pay for everything (parking, Internet, ect) & the location is a bit far from the main strip so if you plan to go to clubs and bars prepare yourself to walk slightly farther then you would like.
The location is excellent and right on Robson Street. The staff were very friendly and willing to help. The room was always cleaned and the room attendants were all so friendly The hotel is a bit dated and the decor proved so. You have to pay for internet access and $9 per day was a bit excessive for extremely slow wifi access. It was painful to try and do any work as it took almost 5 minutes for a single page to load
location, big room kids need pay to eat breakfast I booked room with double beds, but I to pay for upgrade from single to queen bed
I reserved a room with a queen bed and we were given a room with two double beds. Staff at front desk were abrupt and unfriendly. Free internet in the lobby was weak. On the positive side, the beds were comfortable.
Loved the location and the air conditioning Hotel was more on the clean side, but needs an upgrade. Lots of cracks and old spots. Super small room and you had to pay extra for parking. Not worth the amount of money I paid.
Comfort and view Reception
The hotel is centrally located in downtown Vancouver and is close to everything. The staff at the hotel, particularly those that work as the concierge, are amazing! I wouldn't want to stay anywhere else in Vancouver. They charge extra for WiFi, but you can access it for free in the lobby.
Location is great for Robson st shopping and eating. Parking and the Internet is expensive.
comfy bed. $20 wifi? it's 2014!!!
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
It's in a fairly convenient location, with a pretty lobby, clean rooms and a nice pool and hot tub area. There is 24 hour room service and the food is pretty good. They charge extra for wifi, they charge extra for using the business center (but you can ask the concierge to print and they will not charge you). I did not find the front desk to be friendly or accommodating. The double room is essentially two twin beds. The rooms are rather small.
Beautiful hotel. Great Location. Friendly Staff.
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
The hotel was beautiful and luxurious, including all of the amenities. Loved the restaurant and the oyster bar. Staff was very courteous and helpful. Would definitely come back again.
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Great location. Great hotel.
The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty. Wifi should be included at no extra charge.
The room was super comfy and nicely decorated. The front desk staff was very friendly and able to dispense great information about their city as well as making amazing recommendations for places to eat and drink. The Valet even went out of his way to look for my cell that I thought I had left in car, when I found it in the bottom of my bag he wasn't even annoyed. Thank you for having patience and for the recommendation for the PB&J Burger recommendation. Nothing, I was very pleased with my experience here.
The location was great and the employees were very nice. Mattress and pillows were marginal at best.
Personnel was friendly and helpful Bathrooms are a bit in the small side. Booked four people but got three sets of towels daily.
Big room and excellent location. Very hard bed and O'Doul's breakfast was disappointing.
Boutique hotel; large rooms Overrpriced related to location and lack of view.
Very comfortable rooms,, extremely helpful friendly staff. On Robson street not far from Stanley Park. Nothing
The lobby restaurant had good brunch. The marketing of this hotel makes it seem like something special with it's art collection. The art pieces are few and not that interesting; it is really just a generic hotel.
Thoroughly enjoyed the artwork and ambiance of the hotel. And the staff was great!
Location was fab - in the centre of downtown and near stanley park. Easy to find other places from it. Parking facilities are totally secure. Staff were excellent - in the bar, restaurent, reception, baggage etc, everywhere! Hot tub was also fantastic, hidden in the gym, no-one else was using it and it was a real bonus to have this. Just a little on the pricey side. We did pay for an artist suite although I think an Artist room would have probably been adequate. Breakfast is always at an additional cost which over a few days adds up, although the service and quality of food in O'Douls is fabulous! I don't think the CAD versus the GBP helped us, the conversion went the wrong way from our booking to arrival!
Staff was outstanding Valet parking is the only option and therefore should be included in the hotel rate. I felt I was duped after seeing a decent room rate then learning it was another $40 per night to be able to park my car at the hotel.
The location is perfect. Many restaurants and shopping nearby. The room has a fridge, a safe and a small wardrobe for coats etc. the staff are wonderfully helpful and the hotel offers free morning coffee/tea delivery to your room. Rooms are nicely renovated but the washroom is tiny tiny tiny and the room is dated. The couch ibarely accommodates 2 people and is uncomfortable, the pillows and mattress are old and soft. The only place to unpack clothing is the nightstand as there are no other drawers in the room.
Great location Courteous, helpful and efficient front desk staff Spacious room Immaculately clean Very good restaurant with great breakfast and excellent service Interesting modern art installation Bathroom vanity needed replacing in room #315 Low lighting in bathroom vanity area
Imødekommende personale. God rengøring hver dag. Suiten havde rigtig mange kvm. Levede ikke op til det beskrevne om, at suiten havde udsigt til bjergene eller vandet. Kan skyldes, at vi blev placeret på 7 etage, hvilket var relativt langt nede. Stuen bar tydeligt præg af megen slid, uden at det var et problem.
God beliggenhed. Betjeningen i restauranten var nærmest uforskammet. Vi blev nærmest presset til hele tiden at bestille nye drikkevarer, og personalet mente også, at de skulle bestemme drikkepenge. Ved afrejse blev vi præsenteret for en stor regning, der ikke stemte overens med aftalen via booking.com
It was a lovely, well maintained Victorian house, perfectly located within easy walking distance of many things we wanted to do. Friendly staff. Delicious food.
Really nice place. Walking distance to all of the things we wanted to do during our short stay. Parking in back was included in the quoted room rate. Staff was friendly and the presence of Daisy (the dog) was nice as I'm a dog lover. Bathroom was a bit small, very European. Noticed some vagrants digging around in the trash several times over the weekend, but they didn't pay us any mind.
The hotel itself was beautiful. The breakfast was amazing (hand cooked). They double booked and forced me to another more expensive hotel without free parking for one of the nights of my stay. I did not like that at all and it really made the experience not ideal.
Very good location, amazing Cheff, the breakfast was excellent, out of this world first class
Warm welcome, helpful staff, and a delicious breakfast. Would return in a heartbeat!
The place is really great! That's all I can say. If you are a family traveling on vacation then the residences are perfect for you. I would definitely stay there again.
Pleasant and friendly staff. Definitely good value for money. Some people may find Burrard St. somewhat noisy but then it's compensated by its excellent location and convenience. We are more than satisfied with the suite that we had. Although we did not do much cooking (apart from breakfast), the facilities in the kitchen were thoughfully provided, such as full set of crockeries and utensils, and daily change of kitchen towel and tea towel. It's always the little things that make one's stay in a hotel more pleasant. Food in the restaurant was also excellent and service attentive. We very much enjoyed our stay at the Le Grande Residence. The airconditioning unit was in a closet in the bedroom and could be a little noisy when the cooling set in. We were not particularly disturbed by the running noisy of the aircon unit, because the weather was still relatively cool. But the noisy could be a problem for some in the summer. Provision of towers - on some days we had two sets and on other days three sets of towels. In a comparable hotel, one would expect to have three sets of towers. Laundry - it would be good if less expensive laundry service could be provided for longer staying guests. Finally, we suggest that guests be provided with copies of bills or chits for expenses incurred in hotel's restaurant for convenience of checking on checkout.
I did not like that our bill was over 150 dollars more than it was when I booked with booking.com
Excellent location and helpful staff/ owners
*historic home with dramatically modern amenities. Neighborhood was so green with trees and Fall colors was amazing. *amazing attention to details -- premium touches all over *fridge w/ cold drinks, coffee, tea, home baked goods, available at all hours *breakfast was full service + super delicious, gourmet. AND accommodated a gluten-free AND vegetarian diet *breakfast was fun to meet other guests. Was interesting to talk with other guests. *breakfast was at 8:30 prompt and cook will leave if you don't arrive between 8:30-8:50. Would have liked a little flexibility in breakfast timing - eg. breakfast is open at 8:30 and closes at 9:30, this would give us more flex in the morning. We're on vacation after all :)
Fin blliggenhed og god kvalitet til prisen. Kunne tjekke ind allerede sidst på formiddagen og gode parkeringsforhold.
Beliggenheden og den venlige betjening Det trænger snart til en renovering. det er ved at være lidt slidt.
I stayed here for 8 nights. It is situated in a wonderful neighborhood off of Stanley park on the west side, 1 block away from the waterfront, 2 blocks or so from the park, and a short walk to shopping and downtown. This establishment is beautiful and comfortable at the same time. Most importantly, it is impeccably managed. The manager is a prince of a man. He makes everyone feel special and welcome, and is so attentive to detail. Breakfast everyday was unique, and compatible with a five-star restaurant. I never felt homesick being here! Didn't like that I couldn't move in permanently. Then again, I'd probably not have the funds to back that move....
Truly a home away from home ........ value added plus!
staffs are helpful breakfast
Very friendly staff and very good quality room for the price (received complementary upgrade)
Staff were very helpful in providing directions ,how and where to get which mode of public transport .The book in the room with all the info on restaurants was also very useful.Location was ideal for what we required.Had originally booked 4 days and added a fifth,site unseen ,and were glad we did for this trip.We could walk everywhere we wanted to get to if we chose to.
I did not like the fact that there wasnt any a/c in the room and the tv was very small.
The very spacious room and friendly staff Nothing
It was quiet and comfortable. Sure would have liked some cream for my coffee.
Clean and spacious suite, would have been able to stay for a week, there was that much space! Well, the breakfast was a little poor. All the elements were there (fruit, cereal, breads) but the quality was low-end supermarket style.
Amazing staff, room and location!!! We felt like we really lucked out with Sunset are already planning our next stay with them. Special thanks to all the wonderful staff again who were so kind and helpful!!
The suite was excellent, all you could wish for. The bed was comfortable, the kitchen well equipped and the facilities were great. We enjoyed the continental breakfast because we had a suite and could take things back to our room to eat and make the toast. The location was excellent for access to shops. Great having the car behind locked gates overnight. We found the car park location confusing and the access to the underground section is quite awkward for larger cars.
Amazing rooms! They are like full apartments.
nice room, great location towels are very thin and worn
Clean rooms with everything we needed Couldn't get wifi to work with my iPad (wifi worked with my iPhone though!).
Robson Suites are 1 block from lower Robson St. Vanc is a very walkable city, so this hotel offers walking to tons of great shops and restaurants, and is only a few blocks from Stanley Park. The staff were helpful in planning our daily excursions. There is lots to do nearby. There is a Safeway and liquor store almost across the street. It would be ideal if they could stock the suite kitchen with staples like salt & pepper, sugar, cooking oil, coffee filters (lame: they give you coffee but no filters!) - the basics. Otherwise, the place is great.
In suite laundry and maid service as part of the complete package. Kitchen, equipped with full size fridge/freezer, microwave, kettle, and full oven and cooking range. Supplied with pots, pans, glasses, cutlery and so on. Air conditioned, and roof-top patio access. Would gladly return to this hotel. They don't provide soap for the dishwasher machine; they do provide it for the laundry, however. There is a Safeway directly across the road where one can buy the soap, however.
Location within walking distance of restaurants, Stanley Park, shopping, underground secured parking included in room rate
Excellent security system, most of the places to visit are at walking distance. Hotel staff did try to help understand the city. The extra charges of $20.00 per night for a child over 18 years old.
It was a little home away from home, with kitchen and laundry. The laundry came in handy in drying our wet clothes from the snow that day. Very close (in your front doorstep) to restaurants, shopping, grocery stores (Safeway) and Stanley Park. Free and very secured parking. Booked a studio, and actually got a 1 bd! the floor we were on had 3 extra steps leading up to our room, a slight inconvenience with a stroller
Friendly and personal. Great advice and suggestions from front desk staff - especially Shannon Nothing
Very central location in Downtown Vancouver. Convenient for all amenities, Stanley Park is just a five minute walk away and other main attractions only a short taxi ride away. Excellent. Staff very friendly and exceedinlgy helpful during our stay. A home from home
The perfect emplacement
The Suite was well-appointed and was perfect as a home away from home with all the facilities you need to cook and wash. It as more spacious than I expected and was in an excellent location with supermarkets (including whole food) and a wide variety of eateries close by. Management was helpful and accommodating of very late arrival following a delayed flight.
Lots of room, full kitchen, comfortable beds, really quiet for being in the heart of Vancouver, and free parking and free internet nothing
The best thing was the situation of the hotel. Very near to Stanley Park which is a very beatiful parking place. The most disappointing thing was seeing a mice in the room! The staff was so kind and helpfull to solve out the problem but unfortunately although the effort was great, the rest of our stay was not comfortable at all thinking of that we may have it again!
Excellent value and location, clean heat is too high - could not be adjusted
The staff was always very helpful, we thoroughly enjoyed ourselves Not a thing
The price, location, setup as a suite with kitchen, roomy, clean, great staff it was quite warm and we cldn't get a breeze thru the windows.
Excellent Satnley Park is able to work around in a few minute. Queit rooms with home like mood. Entrance door was always closed. Late night time no one at the front
Liked the location, ambience, size of the room and the fact it was very tastefully decorated.
Great time. Superb location, quiet yet very close to west end food, shopping, beach. Very nice apartment, nice furnishings and well decorated. Front desk upgraded us to a two bedroom apartment. We were just in for one night after a long wilderness trip, but would be excited to stay here during a longer visit. Kitchen seemed short of cooking gear, though we didn't stay long enough to warrant asking for additional cooking utensils. But they had a great coffee maker there.
The apartment facilities were very comfortable and the proximity to Stanley Park and shopping centre were ideal. The dvd player didn't work properly and after reporting this was told it was working fine but it continued to play up.
Location of suites was great near to Stanley Park etc. Comfort and facilities available also made holiday.Staff very helpful.
Great space in the apartment and fabulous location could only use laundry between 4p.m. and midnight and it would have been good if there was a pool
The accomedations and room were great, as well as the proximity to Stanley Park and Denman Street. We loved the staff! They were so helpful and kind. Only two small things...we stayed on the second floor and the hallway smelled like urine, and it was hard getting around my bed....very little room between the wall and the bed. But we would still stay there again.
Great central location, room was comfortable, clean, and well-maintained I could hear everything (and I mean everything!) from the room above me. Sometimes the room would smell a little stale when I first came in, but opening the windows for a few minutes would clear it out (love that the windows actually open!).
Close to everything. Clean room. Good Amenities. No elevator, no electric key.
Clean ,good location. No elevators ! Breakfast was listed as being included but wasn't,very poor buffet offered at 7.99. Very old building.
The room was huge and the beds were nice! We made this reservation at the last minute and we feared that it was going to be trashy, but it actually was lovely for a great price. The front-desk staff were really positive :) I would definitely stay here again. The decor was pretty spartan / bland. Parking was pricey (20$/night) but we drove around until we lucked into a weekend spot. The building is older than other hotels in the area, but that didn't take away anything - it's well kept up.
the location is excellent and the set up For the 4 bed room is pretty cool. It is like three separate rooms each with there own bed and table. ( the main bedroom room had a TV and double Beds with a few chairs.) I would go back. Also if you are going out and don't want to lose your keys the front desk can hold on to them for you. communicating of when to check in and check out can be done better.
Decent value for the money, very clean There was a 1/4" gap between door and door frame, and cigarette smoke was coming into my lower level room directly from the hallway my first night there--yech! The fire alarm in my room was covered with a paper towel and plastic, not exactly current on safety. Last gripe is that the pillows were insanely thick and hard for me to sleep on.
Good staff and location. No handy parking for a tall vehicle.
Friendly staff, parking place for car (not expensive) breakfast, croissant not fresh
The Barclay is in a great location- walking distance to shops, restaurants, Coal Harbour and easily accessible to Stanley Park. This is an older hotel but even with the updates it still has dated charm. There is no elevator and overnight parking is available the next block over in a city lot.
great location no elevators at all and there ae lot of strais to carry the lagedge
We had a great stay at Times Square Suites! The staff were very friendly and helpful. We got some great shopping & sightseeing tips, including where to find Olympic gear on sale. The suite was roomy and clean, with a small balcony. It was just like having our own apartment in the city. The building is secure. The Safeway across the street ifs convenient. It was a bit cool for us use the roof deck, but it was very nice with picnic and BBQ supplies provided. Housekeeping is available. There is a washer and dryer in the apartment. Stanley Park, many bike rental places, and lots of restaurants are a stone's throw away. We would stay there again! Although accessible by public transportation and not far from many sights, we did sometimes wish we had picked a place more centrally located for a first trip. We probably could have fit in a bit more sightseeing that way. We were able to walk to all of the sights we went to, but walking back from Chinatown and some of the more eastern neighborhoods after walking all day was tiring. We were able to hop on buses once we knew which ones would take us back to the hotel. The Amtrak station was a convenient bus ride away, but the Tsawwassen ferry terminal required two buses and a skytrain in order to skip an estimated 38 minute cab ride. Ultimately it was a worthwhile trade-off, but it required more planning than expected.
EAse of everything, parking etc, bit short of hot water but everything else very nice
Great location- very comfortable! Nope
Enjoyed spacious accommodation and easy reach of shops, sea and restaurants. good directions for taxi.
The rooms are very well equipped, comfortable and cozy. It feels like home. Nothing.
location, convenience to stanley park,shops ,public transport,restaurants,comfortable apartment and the staff couldn't have been more helpful. couldn't have the windows open as it was so noisy.
Well appointed appartment in good location in Vancouver. Pleasant staff willing to help. Would stay again and recommend to others. No
This is a great hotel for families with young kids, especially if you are staying for more than a couple of days. The suites are a good size and the kitchen facilities provide all you need in order to avoid the long waits and expense of eating all meals in restaurants. There is ample access to food nearby, though, ranging from both conventional and higher-end organic grocery stores up through expensive restaurants. No pool on site, which disappointed our daughter, but the hotel does have an arrangement with a nearby gym/pool complex that can be used for free if you choose. Hotel staff are not onsite until 7:00am (its a small hotel, with a focus on long term stays, so people probably don't often need assistance in the arly hours). Payment is handled on check-in but I did need some help at 5:45 one morning when I was getting an early start and there was no-one on site.
Great location, beautiful rooms, good value - - we'd stay there again in a heartbeat.
The suite was cozy and so unlike a cold hotel room. The roof terrace is charming.The staff could not have been more helpful We had a front room. It was pretty noisy
The convenience of shopping and dining, and the security and privacy of the location.