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Fordele: The crew and snacks

Ulemper: They take the headphones about an hour before landing which isn’t ideal.

Fordele: Uncomfortable seats.

Ulemper: Seats, and helping passengers when they have delays

Fordele: Less hand bags, a lot of people trying to put their hand luggage ans there was no space

Ulemper: Controll the quantity of packages per person

Ulemper: Entertainment and food

Fordele: Nice crew

Ulemper: Better food, some entertainment, better bathrooms

Ulemper: Seats can be better.

Fordele: Nothing

Ulemper: Everything.

Fordele: Great Crew

Ulemper: It would have been better had we not had a delay of 50 Minutes

Fordele: crew was verry good

Ulemper: more pading for the seats

Fordele: The crew were very nice and helpful.

Ulemper: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.

Fordele: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Ulemper: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Ulemper: The first class seats need updating

Fordele: Uncomfortable seats.

Ulemper: Seats, and helping passengers when they have delays

Fordele: Comfortable and Clean

Fordele: Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care.

Ulemper: Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead.

Fordele: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Ulemper: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Ulemper: Better entertainment

Fordele: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Ulemper: On one leg my entertainment screen didn’t work.

Fordele: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Ulemper: It wasn't at all clear that checked baggage was not included. This added a surprise extra hundreds of dollars to our trip. But the flight itself was fine, seats were too close when reclined, but everything was on time and efficient.

Fordele: Meal/drink service excellent, friendly crew.

Ulemper: Boarding process confusing as groups 3-6 all lined up together. No air at seats.

Fordele: The crew on today’s flight were phenomenal!! Wish I got their names. But as my mother worked for AC for 26 years so I travelled A LOT!! Have to say they were the best I can ever remember!

Ulemper: When checking in all three Aguiar seats were rows away from each other. Bus to plane was not convenient. Think assistance and children should be last on to decrease wait time as they will also be last off. Just felt that for years.

Fordele: The flight was on time.

Ulemper: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.

Fordele: The boarding was smooth and quick, flight arrived early. Service onboard was very good

Ulemper: Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience.

Fordele: In flight crew worked hard

Ulemper: No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on

Ulemper: Seat spacing

Ulemper: To arrive on time

Ulemper: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.

Fordele: Direct flight nothing else

Ulemper: Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime...

Ulemper: The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight.

Fordele: Food was great

Ulemper: Smoothly flight

Fordele: The flight was on time.

Ulemper: The cabin announcements were rapidly spoken and hard to understand. The seats are too close together. The flight was overheated, stuffy air, too hot.

Fordele: N/A

Ulemper: All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people...

Ulemper: Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!

Fordele: Comfortable

Fordele: Nothing

Ulemper: Everything.

Ulemper: Food poor going to Munich , legroom poor.

Fordele: Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together.

Ulemper: 3 out of our 4 flights had some sort of delay.

Fordele: Crew was very pleasant and kind

Ulemper: Seats are small and not much legroom, like on all flights. I hadn’t found a way to pay for a checked bag online, so that process was a little awkward - had to leave my passport and boarding passes at the check in counter, walk to the ticketing counter, wait in line to pay, then walk back to the check in counter. But the staff was very friendly and kind.

Fordele: Comfortable

Ulemper: Nothing

Ulemper: We parked at the furthest possible gate in international. Ridiculous walk!!

Fordele: I booked an aisle seat and they did not honour it at checking

Ulemper: Everything.

Fordele: The crew was Ok except at the beginning when they could help more inside the plane with finding the seating.

Ulemper: I missed the plane shopping because i don’t recall seeing the crew after the meal offering it. I heard the announcement at the beginning of the flight so I was looking forward to make purchases. Later when I asked it was already closed.

Fordele: Crew was a top notch, very focused and carrying. I am loyal lufthansa fan and been flying with them with more than 20 years.

Ulemper: Guys, we need to do something with these outdated business class seats, infotainment system. Omg, last century, movie selection bottom poor :( We are always playing catch up game in terms of interior. How long it took you to offer padding & decent blankets in business.

Fordele: the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again.

Fordele: Love Lufthansa

Fordele: The crew did it’s best to get us on ASAP

Ulemper: The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal.

Fordele: Boarding/ticketing/getting off the plane was all super efficient and quick. All the staff was super friendly and helpful. Made traveling so easy and stress-free.

Fordele: Food and service

Ulemper: Cramped seats. No IFE. Chaotic boarding. Luggage missed flight.

Ulemper: No WiFi despite paying. No Kosher food despite ordering.

Ulemper: Seats can be better.

Fordele: Nothing

Ulemper: Everything.

Fordele: Everything was great thanks

Ulemper: Perfect trip

Fordele: Overall, I can’t complain. The take off and landing was peaceful

Ulemper: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Ulemper: The entertainment

Fordele: Nice crew

Ulemper: Better food, some entertainment, better bathrooms

Fordele: Everything was great thanks

Ulemper: Perfect trip