very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
Colonial parking provides valet parking at the Willard for $55 per night. They refused to tell me about any other options when there was another parking garage just behind the hotel. I won't return to the Willard until they lower their parking rates.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
The Bellhops were amazing! So helpful and polite!!!
We likes the decor and the cleanliness of the hotel. The hotel was in a good location for sightseeing. Housekeeping forgot to clean our room in the morning so we had to call and ask that they come at night when we were out to dinner. The pillows were also really too soft without much support. And we didn't realize until we got there that the overnight parking fee was $59 per night....kind of a lot when you gross everything up we might have been better off at another hotel location with less expensive parking! Once you are there though you are stuck with it. Ugh. Next time.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
No maid service