Hotel is tired and requiring re-furbishment
the spa since change of management quality of hotel is much less tha it used to be which is a shame.
It would have been nice to have a coke and ice machine on the premises. Since there was not, I had to go to the pub to get a coke for my room. That cost 3.50 pounds!!!! Way too much!!!
Not very convenient for travellers without own car
Setting and character of the older mansion part of the hotel are nice. The decor and room fittings are now rather tired and in need of refurb, as are the bathrooms. It did not live up to it's percieved standard.
Very comfortable, good sized room, leisure facilities good.
The restaurant meal was excellent. There was a great deal of potpourri used to attempt to cover a musty, damp smell. But, of course, it is a castle, so this may be a normal condition.
Enjoyed the use of the Spa Facilites, also had a massage which was very nice. Evening Meal in Bar very nice although service a wee bit slow. 12pm check out time is good Bathroom needs a bit of updating, Bar was busy in the eveing, more than one person required to serve
The staff, food and facilities were excellent.
Staff is very friendly and helpfull. Rooms are spacious and clean. The hotel itself is beautiful and has a very nice bar/lounge area. Too bad there is no transport between the hotel and the City Centre.
The beds were very comfortable and the room was clean. The food was very poor and very overpriced. The staff were distantly polite but did not react to my complaints about the food.
The whole exoerience was good.
Overall very clean. Rooms were not ready when we went to check in at 330pm
I should have asked at the time, but are all your bathrooms wetrooms fitted for disabled guests. Our bathroom was clearly taking disabled patros into account, but I have to say I would love to have been able to enjoy a relaxing bath (which in room 723 Aberdeen Jury Inn) was not available. Hoping my feed back is taken into account, and thanking you for your interest. Bearing in mind that I have taken my time to fill out your questionaire, I would be most grateful to recieve a reply with regards to my 'grievance' Kind Regards. Lm See above
Clean room, very central Had to pay extorionate rates for parking. £18 for 24hrs
The location of the hotel was excellent and very close to the rail station
Very nice modern rooms. Cooked breakfast was not the best,but good overall coice
alarm going off at 6.30am
No Room Service. No on-site parking - the hotel was advertised as having on-site parking.
very central quite expensive
The quality of the service and the room.
Meal was lovely and breakfast Drinks a bit expensive .
Facilities, ie: swimming pool, gym The family room that we occupied was too small, no enough space for us to move. No aircon, room was too warm, the decoration of the room was dated and most of all the sofa bed that they provided was not comfy.
Good location for business in Aberdeen......stayed here before and will stay again. They were having a total refurb of the restaurant and reception which made getting to my room difficult and the planning was not good. I would also have appreciated to have been told this prior to my arrival....the place looked in chaos !
Excellent bar meal and very good service Rather noisy with refurbishment
Easy Parking, good location Drinks in bar a bit expensive
Food and service were better than expected. Good value for money, excellent position in quiet location.
Good value for money staff very helpful and pleasant None
Hotel is very well run and staff were very helpful. There weren't really any
Swimming pool and leisure facilities Bedroom did not have play station, no internet when change room, bathroom nothing special, just basic facilities, not as advertised, hotel needs decorated throughout, lobby very poor which is the point of entry
Meal was good in resturaunt One of the two computers in the business centre wasn't working. The printers were not connected. Neither I nor the staff could get the wifi connection in the lobby to work. The pool was not open on all dates.
Hotel central Room was claustrophobic. The window had frosted glass making the room very dark and very warm. Had to ask for a fan - which we got - but I would not have spent more than one night in the room.
The hotel was well situated and very comfortable and clean. The staff were very helpful.
the hotel needs renovation
The good value for money
the location to everywhere in aberdeen breakfast time could have been later
Great location and breakfast buffet. Perfect for a business trip without breaking the bank. Staff is friendly and helpful. The private car park is a lifesaver in downtown Aberdeen. I liked the small, historical, boutique feel, while they also offered modern ammenitites and a full bar/restaurant. While perfectly comfortable, the standard single room was the smallest I've ever stayed in. Tiny twin bed, and a tiny walk-in shower. Next time I'd bump up my reservation to the deluxe single or deluxe double room.
The friendliness of the Staff The price for the 2nd night was double the first night! Not great value for money.
Location of hotel, friendly staff, good selection of breakfast items
Location, good breakfast the room was old and dirty
The hotel has a central location. The hotel boasts that it has a car park. There are about 20 spaces which are used by the staff and often double parked. You will be very lucky to get a space. The room was small without a view the price charged is not value for money.
convience to city centre, some of the rooms are smoking rooms,even though the smoking ban is not in force long you could still get a smell of smoke in the room.If Iwere to stay at this hotel again I would request a no smoke room.
The check-in was swift and helpful, the room spacious, weel equipped and comfortable and supper was served by very friendly staff in the restaurant. My fist stay at the DoubleTree and one I shall be repeating. Parking seemed difficult but it was dark and heavy rain so perhaps parking signage could be improved?
It was convient for shopping I liked the pool and spa it was close to all the entertainment and restaurants at the beech. The pillows were far to soft I had to put towels under them
The room was clean and comfortable, staff friendly and helpful. Lovely meal in the dining room. The best yet of the many hotels we have stayed in, here in Aberdeen.
using the swimming pool and steam room, the buffet breakfast had a good choices to meet all needs
got the standard double room and wasnt impressed, so upgraded to platinum, which was absoultly brilliant, a little pricey though
Excellent room with sea views, friendly, helpful staff and a great breakfast.
Stayed in this hotel previously (Patio) many times. None
Good service and meals. Great location with free parking Could do with some refurbishment, especially the bathroom. Only one lift which did not feel very safe.
The hotel was close to the city centre and near to local entertainment.It was clkean and the staff were friendly. The corridors had a oduor of cigarette smoke which included the stair well near the entrance door.
Tha spa facilities were excellent. Staff very helpfull when we had a problem with noise from an adjoining room The breakfast buffet could have been warmer. Myself and my wife found it to be a bit on the cold side. Having said that the selection of food was very goos.
Sengene var rene og gode. Der var kaffe,te,kakao og småkager tilrådighed:) Vi følte os meget snydt med jeres reklame for restauranten. Restaurationen betegner vi som "cafateria". Ved "restaurant" mener vi menukort med valg muligheder - god betjening - personale der tager sig af kunderne
Morgen maden er simpelthen for dårlig, meget begrænset udvalg og ikke frisk display. bordene er ikke rydet og meget begrænset service.jeg har nu boet på samme hotel gennem et år og standarden er faldet væsentligt i denne tid. Specielt maden og service i dette område. Jeg vælger ganske nekelt at spise et andet sted.
Prisen på værelset. Det var et rigtig godt tilbud. Næ.
Dobbeltsengen var nærmest kun en enkeltseng, til nød 1 1/2 mands
The staff were very pleasant and helpful. The location was very good.
Noise of ventilation fan in room kept awake most of the night, no choice as hotel full, however promissed upgrade next visit, very helpful staff
Near family member Noisy party under our room, had to be moved to another room very late @ night, also very poor parking @ hotel, nearby ncp very expensive,drinks in hotel very ,very expensive.
The staff were friendly and helpful The cooked breakfast was good but it was a small portion
excellent hotel, staff friendly, very clean hotel, foodexcellent - very good location to city centre not applicable
Location and value for money
Room service was shocking, got the order wrong 3 times eventualy got food an hour an a half after ordering and it still was differet than the menu.
Very comfortable clean room with all facitites required in the room. Also parking and breakfast included. Nothing
Comfortable surroundings; Friendly staff; good food; good service.
Staff lovely and friendly, room perfect, overall great stay would use again.
We loved the standard of the accomodation eg the luxury of having a suite with all facilities but with the bonus of having a breakfast included as well as a complimentary drink on the first day and free beverages and snacks during your stay. Superb Nothing it was excellent.
only 5 min walk to the innercity main streets, clean and nice rooms,
The Staff were Excellent. The rooms were clean and well decorated. Breakfast was excellent, and the lounge area with free Tea and coffee was a lovely touch. Overall i do not have an complaints.
The accomadation was wonderfull fully fitted kitchen was great it was home from home breakfast was great staff were very nice and helpfull ther was a small play area for kids private parking cctv cameras could not ask for more internet in room was great sat tv sport chanel for husband no
Very nice location, excellent rooms Suite 201 maintenance issues: hall radiator valve broken = noise throuout the night, loose sink tap handles, only one set of towels initially despite booking 2 people, networking issues resulting in no internet access
City centre for business access and very comfortable suite to return to. no
The Skene House - Whitehall Hotel is a managed appartment facility which is well suited for longer stays, giving you all the facilities and privacy of your own appartment, together with good service. And the inclusive breakfast is very nice.
There wasn't anything not to like. The staff were excellent; friendly, courteous, helpful and informative. The suite was marvelous. I was there only overnight, but wished I could have stayed longer.
Iwas most impressed with the spacious suite we were allocated,we were in 401 on the ground floor,which was not only superbly equipped itwas most relaxing as we heard almost no noise from fellow guests,despite the suites being fully booked.All of the staff were friendly and most helpful,nothing was too much trouble.The buffet continental breakfast exceeded all expectations with a great choice to suit all tastes and plenty of staff providing pots of tea and coffee and fresh toast. definately a must to stay at if you visit aberdeen, amazing value for money!
Incredible stay, the staff are extremely helpful and friendly. The only problem we had was when we first arrived, there was no hot water, with in minutes, there was three staff at the door with in minutes
Everything was superb! The staff was very kind and helpful. The apartment had three rooms very comfortable and clean and the kitchen/dining room was large and cosy.
Cleanliness of rooms, the small nice touches like a pint of milk in the fridge with the tea coffee facilities. Excellent staff in reception and breakfast room who deserve a special mention. Very easy walking distance to the shops in Union Street and the indoor shopping centres. Lounge/ kitchen area fine and very comfortable with wide screen tv. Toilet/ shower spotless with hair drier and toiletries provided. Seperate bedroom very comfortable. Iron and ironing board provided which was also useful. Private parking free and secure. Non smoking room. None with the hotel. Make sure that you get directions from hotel as following the aa route plan which was inaccurate we got lost when we entered Aberdeen. Going back, the Receptionist gave us a very easy and accurate route to follow to get to the motorway home to Glasgow.
location was good, it was very clean, lovely and comfortable. Staff were good and helpfull. nothing
did not get the room booked
We stayed as a family of 4. It was very nice to have the use of a full kitchen and a sitting room where we could relax in the evening and watch a DVD. Breakfast was excellent. Overall very good value for our group. We were on the third floor and there was no lift in the house.
The room was lovely, when booking the room didn't realise we were getting a flat with 2 bedrooms, kitchen and livingroom. Was a big surprise when walking in. Loved it. Will come back soon. amazing for money!!!!
I really liked the fact that I had a proper suite with a sperate bedroom and living room, even if the decor was a little old fashioned. It gave a real feeling of personal space. It was a bit of a hike up the stairs to my room, but no real matter. The booking.com site appeared to indicate a continental breakfast was included but according to the hotel that is only for "superior" suites.
We arrived and we promptly upgraded as a result of my disability and the fact that the older part was being renovated. This was simply amazing treatment by the staff of this hotel. No, and when the old part gets renovated it will also be completely exceptional as the new part.
Check in was quick and eficient Check out the evening before was quick and efficient however when giving key back to reception was delayed to check I allready paid night before staff there was a bit funny
Lovely hotel enjoyed our stay, will definatly be back, but when its cold outside The room was far too warm. Could do with air con Car park entrance was a bit dodgy
Helpfullness of staff, and closeness to Aberdeen. The food from the two sources were excellent. Lack of a swimming pool
dinner was very good
Very new, well thought out hotel. Room was very comfortable, and the bathroom was state of the art. Decor was first class, and the service was very friendly and helpful. Menu was comprehensive, and prices were reasonable. Meals were well cooked and tasty. Particulrly liked the English breakfast. I recommend this hotel very highly. None.
the room was lovely, great size and lovely ensuite. The staff were helpful. There was a wedding on so service was stretched and bar was extremely busy - other guests forgotten about due to wedding.
Friendly and attentive staff, nothing was too much trouble. Room and service good
Good breakfast. Friendly staff. Ice machine on floor near lift. Miles from Aberdeen centre 10 miles. A lot more than advertised. had to pay for wi-fi and had to use all time paid for all at once. Could not use say 15 minutes and then go back to use the rest.
Reception staff were first class
The friendly atmosphere and welcoming reception staff. Well decorated clean rooms and excellent meals No
the hotel had easy access, was pet friendly, and the staff were very polite, helpful and efficient. the decor appeared dated
Very welcoming Reception area. Rooms modern, clean & tidy. Bar/Restaurant area were also very welcoming and offered a cosy feel. None
I can't comment as it was a one nights stay I can't comment as it was a one nights stay
It's location, friendly staff, clean comfortable rooms No but would have liked a hot breakfast.
Price and central location
Cleanlines, very good standard of all facilities No complaints at all.
The reception was very helpful and rooms were very good. I did not like the fact that when we went for breakfast that there was hardly anything to eat so just had to have toast and cereal.
clean, comfortable and excellent shower staff did not know about local tour services and did not point us to the leaflet s on display.
Good location to city center. Continental breakfast was really nice. Good price for stay. Very loud noise from street made it hard to sleep. Staff weren't too helpful. Room was very small, mattress was not fit for two people.
The very clean rooms and complimentary breakfast The car park wa very small - understandable due to city centre location though.
The staff were very helpful and the room was comfortable We had no view at all!! The breakfast could have been a little better
The hotel was quite enough but yet close enough to the husstle and bussle of the town. The rooms were clean and tidy and well looked after!
meget service-minded på en naturlig og venlig måde - det bedste jeg har oplevet længe (og det er mange på meget dyrere hoteller)
Det var behagelig, personale var søde og imødekommende. Gæster ligeså, så det er en god hotel når man rejser alene! Og ikke vil bo udenfor by samt i hostel i en værelse med 5 andre :-D Og det er meget centralt til alt også til bus og tog station til resten af Skotland. Endelig ikke, men lille forbedering kunne være i værelset det er - vindure gøre mere åbenlig og mere lys ind. Må gerne fjerne gulvtæppe eller skifte til en anden farve ;-) (flere tv kanaler måske) men ellers det er som det er som det gør den charmerende :-D og jeg kan li den hotel!
The staff were the best thing about the hotel. One manager assisted in my search for local contractors.
Me and my family really enjoyed our stay. The use of the pool and room was fantastic. Will definitely be back again. Thank you all.
large airy rooms
The reception staff were great, the bar and restaurant was very pleasant and the rooms were clean and comforatble.
The room, the food, the service. On the night I stayed there was not enough bar staff
Good sized rooms which are clean and in a good state of repair. Rooms not too hot and stuffy thankfully. Food in the restuarant was very average and certainly not value for money.
Location was not walking distance to the City Centre. Building was tired and although refurbished bedrooms were ok, the public areas were drab with threadbare stair carpets so did not appear fresh or clean. Only 1 lifts was operating. Surface of car park was terrible with big pot holes.
Kids enjoyed swimming pool. When we asked if there was anywhere we could take the kids to get chips etc. the receptionist said there was nowhere nearby. The next day in daylight we found out there was a Burger King across the road which the kids would have enjoyed more than the meal which they had to eat at the hotel and did not like.
I found it to be an ideal base for shopping in Aberdeen and visiting facilities in the evening. It was near enough to town centre but away from the noise often associated with the centre.
Nothing Very poor standard of facilities. No internet in rooms etc. Very Basic.
I loved the simply design, staff very friendly and relaxed, rooms very clean, very good value, breakfast fantastic and nicely presented! liked the open kitchen as well and look forward to a meal in the restaurant in the near future.
Nice, modern but cosy hotel. The staff were very helpful. There is no on-site car parking but a well priced secure car park is not far away. We found our room to be very noisy. The street has a few bars which go on to the early hours and all the revellers seem to pass the hotel on their way home.
An excellent hotel with friendly and attentive staff. No bad points apart from no parking but overnight car park was a short walk away.
The decor and general ambience was of a very high standard and all the staff were very friendly and helpful. No car parking on site but a very reasonably priced long stay car park 2 minutes away
Stylish design. Central position. Friendly staff. Corridor noise went straight into room.
Friendly staff. a hotel with a homely atmosphere!
Room very clean and stylish. Staff very friendly and helpful. The girl who served our breakfast was extremely pleasant. None - though my partner found the bed a little uncomfortable. Was surprised there was no information folder in the room though that wasn't a detriment to me, I imagine some might be unhappy with that.
The hotel was very well presented and very clean. The decor and facilities were nice and all the staff were friendly and helpful without being too attentive. I would not hesitate to stay here again for business or pleasure.
Relaxed atmosphere, ease of check-in/-out Noise level in street outside
Effektiv check in. Pænt værelse med de nødvendige faciliteter. Rimelig god morgenmad (selvbetjening) med det der skal være. Der er ingen restaurant men man kan spise på Holiday Inn lige ved siden af. Gratis parkering.
Pænt og moderne hotel, men for langt fra centrum. Nej
hurtig og effektiv service Bedre varmeregulering. Der var koldt på værelset.