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They did everything well but the place lacked some warmth and character
Overall an enjoyable stay!
Excellent service and friendly staff Nothing
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
Everything was fine and the staff very helpfull
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
Venlig betjening, god mad i restauranten
Det var et OK hotel men heller ikke mere. Jeg har boet på bedre 4-stjerners hoteller Prisen på hotellet var OK men prisen på parkering og morgenmad var for høj
morgenmad, og personale samt renlighed nogle bedre senge...alt for bløde
Pænt, nyt "value for money" Hotellets morgenmad buffet kan ikke klare mængden af gæster en lørdag kl. 9.30. Køkkenet kunne ikke følge med og arealet var for småt.
Personalet var servicemindede og meget opmærksomme. Morgenmadsbuffeten var uovertruffen lækker og varieret. Sengene var utrolig komfortable. Det var skønt at der var swimmingpool, og sauna. Super med parkeringsforholdene under tag. Lækkert at vi kunne lave os en kop espresso på værelset. Jeg brød mig ikke om at der var rygning tilladt i baren, som vi brugte til at spise aftensmad i.
Ligger centralt, gode parkeringsforhold, god room service, privat
spacious room Tv is not big enough, carpet is a little old, should offer different type of pillows
There is no gym
Proximity to train station Unfortunately the promximity to the train station which had a lot of undesirables arount it in the evening.
Very good, clean and quiet place for the night, and not far away from Duesseldorf, where the fair K2007 was held at. hotel parking.
Morgenbuffet var rigtig god
Menukortet i restauranten har et begrænset udvalg.
Vi har været meget godt tilfreds. Når der er store events som vi var til, er der altså ikke nok med en person i baren.
fantastic friendly staff, so clean hotel nohing
internet is not good
Location was ideal for business and for available restaurants and shops. Also easy access to the train there was an event at the Messe that was loud and lasted until 6 AM
Furniture style The attitude of one receptionist girl
The location to the Messe and the size of the rooms, especially the shower. The front desk staff gave us some bad information upon arrival. Also, there were very few US outlet adapters available.
The cleanliness and comfort of the hotel was second to none. The facilities sauna ect where of a very high standard and all the staff throughout the hotel where very kind well mannered and helpful. Nothing
The location is ideal if you have come to visit the next door exhibition halls. Over all staff was polite and help ful just a five minute walk and you can stroll through shopping street with variety of products.
Near the exibition center, park, and the underground station.
Very Clean....and Quiet It's far from everything!
excellent and comfortable hotel They did not anounce in advance that their top restaurant was closed for holiday reasons.Only their brasserie:" In der Remise "was open.
The garden and the silence Hotel rooms are not according to my expectations
Nice old-fashioned castle with excellent restaurant At this level of room prices the continental breakfast with additional billing for all extras is petty
The service was excellent, everything you might need or want catered for and the staff were not 'in your face' but making you feel very much at home. Any little problems were resolved quickly and without fuss. The food was wonderful and again, any requests were fulfilled quickly and with no trouble. Staff very friendly and knowledgeable. Most definitely hotel to return to, especially to celebrate special occassions. There is a babysitting service available (extra cost) but unfortunately we were not aware of this in advance otherwise we would have taken our little one too.
det var rat at være der søde personale . gode omgivser
Ligger tæt på undergrundsbanen med direkte tog til messe Essen Der er ikke noget at klage over
rent og godt god beliggenhed.ps. mit navn er Ellegaard, ikke Holmegaard. Der var for lidt skabsplads på det værelse vi havde.
The very high standard of the decoration and fittings, and the helpfulness of the staff The smallness of the pillows.
Very friendly & helpful staff, lovely breakfast, pleasent location and nice rooms.
Very good hotel not far from Messe but in pleasantly green and quiet surroundings. Comfortable spacious rooms. Free parking. Breakfast was Ok, but no restaurant for dinner.
The room was clean, comfortable and reasonably priced. It was exactly as described and I was pleasantly surprised. Additionally they coordinated a taxi early in the morning for me. I needed to leave at 7:00 a.m. so I was unable to have breakfast. That wasn't good.
Very friendly persons at the reception. Excellent breakfast, very confortable beds, very clean. Located next to the wood, very quiet. Breakfast with view on the garden, perfect location !
Excellent breakfast When I arrived they informed me that I had no reservation. Also there was no receptionist at the front desk, only a phone to call one from another part of the hotel. When I left I paid directly to the hotel by credit card. I assume this is your correct procedure as I would not like to billed twice for the same stay.
design in general and good food 1. 1 room was requested with 2 single beds... the request was lost 2. I had a nice woolen jumper that i forgot at the bar around 1am friday morning. I had disapeared 7 hours later, even though we were the last ones at the bar...
the restaurant poor facilities in the bathroom
We found the hotel superb. Our only disappointment is that we could only stay one night and we didn't get a chance to try the restaurant. We would definitely stay there again.
The hotel was ok, very nice looking and originally furnished and designed. Outstanding restaurant. Nice sauna and pool are. The only negative issue is that I booked a Design room (or Villa I can't remeber) while I got, at the same price, a very standard one old style equipped. Ok anyway but...........................
The beds are good. The hotel is close to the station and provides cheap parking spaces. Breakfast was good. The tiles on the floor in room are not really my thing. I like carpet better. The shower head wasn't staying up.
size of room and bathroom are good, clean design. Quite close to city center
the room was wide the reception was closed during the night starting from eleven/midnight
nice ambience and good location. Room was huge and well appointed. Parking facilities were very good and parking rate was cheap. It was a good place and we have no complaints
We really enjoyed the way the Beatles theme was used to decorate the room with records, pictures, a book on the Fab Four and even guitars. Of course we would not have enjoyed this decoration if the room was not comfortable or clean, but it was comfortable and clean.
Good proximity to Exhibition Centre and Shopping centre and restaurants
Hospitality of the personnel, large room, breakfast included, free wi-fi. Proximity to U-bahn stations (the nearest is 300 m walking distance) and to city center (500 m to HBf and shopping area). Reasonable prices for the room. I understand that this hotel is new and operates for only 2 months. But the stationary phone, freezer and air conditioner in the room would be highly expected.
nice breakfast buffet, parking around the corner The interior does not deserve to be calle ART hotel. Very bad taste! But a pleasant hotel altogether.
Breakfast is a mood not rushed
Location / parking no aircondition / noisy room facing main road / poor TV quality and stations
A thoroughly delightful small hotel in the heart of Essen. The staff were superb throughout the duration of my stay. Helpful to the point of producing for me, train times and travel directions to enable me to move around the city and into Gelsenkirchen. If I return to Essen, then I will certainly be staying at the Rheinischer again
Very good comfort, location. The staff is friendly and eager to help. Nice breakfast too.
Breakfast was good. Even better than expected. Free train offer was helpfull. Lunch box offer when you live the hotel was suprising.
Excellent help from all the staff. It was very clean and was in a great location. The front desk is staffed 24 hours a day. towels too small.
breakfast! I liked everything about the hotel
Attended a conference Cleaning staff was too intrusive
Fantastic breakfast Too small room, but It was OK.
Friendly and professional staff. Good location if you want to go to the convention center. And great breakfast! Rooms are a bit small
the food was very good staff very nice was very central no
our stay at the hotel was excellent my party have stayed before and we have never had acomplaint the staff and service is the best.the byrne and moocroft famlies from liverpool.
The stuff is very polite and considerate.
Location was good near train station & underground Noisy at night as in city centre
only the discounted price Actually, it is o.k. staying there in order to save some money but only if you get a discount prie. The design of rooms and the furniture don`t correspond to a 4 star hotel.
The proximity to the railway station and also to the City Center is good. The room where I stayed did not have AC and it was very difficult to stay during summers. Proper ventilation was not available and hence not a suitable hotel during Summers. AC these days are basic requirements and if such things are not available it should be notified as part of the booking confirmation.
Clean hotel with friendly staff
It's location and obliging staff.
the restaurant in basement- goog food! it's really old hotel from 60s
Actually it's design - it is a wonderful example of leftover 70'ies styling that really should be preserved General cleanlinesss - rooms were not 100% clean, also breakfast areas, etc...
location is okay... however, I did not like the hotel comfort the value of money I paid...it is old and the service is not great...they had terrible old pillows...
It was handy for the exhibition centre and the Irish Bar My room was right opposite a night club which was open very very late and the noise was unbaerable which kept me awake most of the night