The whole exoerience was good.
No Room Service. No on-site parking - the hotel was advertised as having on-site parking.
alarm going off at 6.30am
very central quite expensive
Clean room, very central Had to pay extorionate rates for parking. £18 for 24hrs
I should have asked at the time, but are all your bathrooms wetrooms fitted for disabled guests. Our bathroom was clearly taking disabled patros into account, but I have to say I would love to have been able to enjoy a relaxing bath (which in room 723 Aberdeen Jury Inn) was not available. Hoping my feed back is taken into account, and thanking you for your interest. Bearing in mind that I have taken my time to fill out your questionaire, I would be most grateful to recieve a reply with regards to my 'grievance' Kind Regards. Lm See above
The location of the hotel was excellent and very close to the rail station
Very nice modern rooms. Cooked breakfast was not the best,but good overall coice
The beds were very comfortable and the room was clean. The food was very poor and very overpriced. The staff were distantly polite but did not react to my complaints about the food.
Overall very clean. Rooms were not ready when we went to check in at 330pm
Staff very friendly Noise from ball room and other guests
Check in staff and breakfast staff were very helpful. Pigeons nesting so I got very little sleep.The room was quite small and could do with a little revamp.
location in the city centre. Internet connection in the rooms the view from my window onto the wall of the other building
Handy near rail station and city cente
V ery clean and most comfortable beds . Staff very helpful.
staff very friendly and helpful in all areas.Location great for shops, sightseeing etc Ifound nothing I would have improved on.
As always the staff made us feel very welcome ,the room was clean and comfortable and breakfast the next day was excellent .
Good size of room althought he TV was a bit far away and the breakfast was good. The location was excellent Lift was very slow and the stairs were steep
Location was ideal for access to shops, night life, railway station, buses etc. Room was very comfortable. Breakfast was excellent, good choice,dishes were constantly being replenished, restaurant staff very attentive Room was a bit on the cold side,although the hotel in general was warm. It was an extremely cold night, and we were chilled when we came in, so normally it wouldn't have been so noticeable.The facility to adjust the heating in the room would have been welcome.To be fair, we didn't contact Reception about it, so they may have been able to boost the heating. Bathroom was also a bit on the cold side.
Helpfull and friendly staff, excellent location
The hotel was well situated and very comfortable and clean. The staff were very helpful.
Great location and breakfast buffet. Perfect for a business trip without breaking the bank. Staff is friendly and helpful. The private car park is a lifesaver in downtown Aberdeen. I liked the small, historical, boutique feel, while they also offered modern ammenitites and a full bar/restaurant. While perfectly comfortable, the standard single room was the smallest I've ever stayed in. Tiny twin bed, and a tiny walk-in shower. Next time I'd bump up my reservation to the deluxe single or deluxe double room.
The hotel has a central location. The hotel boasts that it has a car park. There are about 20 spaces which are used by the staff and often double parked. You will be very lucky to get a space. The room was small without a view the price charged is not value for money.
the hotel needs renovation
convience to city centre, some of the rooms are smoking rooms,even though the smoking ban is not in force long you could still get a smell of smoke in the room.If Iwere to stay at this hotel again I would request a no smoke room.
The good value for money
the location to everywhere in aberdeen breakfast time could have been later
Location, good breakfast the room was old and dirty
Location of hotel, friendly staff, good selection of breakfast items
Hotel central Room was claustrophobic. The window had frosted glass making the room very dark and very warm. Had to ask for a fan - which we got - but I would not have spent more than one night in the room.
The friendliness of the Staff The price for the 2nd night was double the first night! Not great value for money.
The room was lovely, when booking the room didn't realise we were getting a flat with 2 bedrooms, kitchen and livingroom. Was a big surprise when walking in. Loved it. Will come back soon. amazing for money!!!!
Everything was superb! The staff was very kind and helpful. The apartment had three rooms very comfortable and clean and the kitchen/dining room was large and cosy.
We arrived and we promptly upgraded as a result of my disability and the fact that the older part was being renovated. This was simply amazing treatment by the staff of this hotel. No, and when the old part gets renovated it will also be completely exceptional as the new part.
location was good, it was very clean, lovely and comfortable. Staff were good and helpfull. nothing
I really liked the fact that I had a proper suite with a sperate bedroom and living room, even if the decor was a little old fashioned. It gave a real feeling of personal space. It was a bit of a hike up the stairs to my room, but no real matter. The booking.com site appeared to indicate a continental breakfast was included but according to the hotel that is only for "superior" suites.
Check in was quick and eficient Check out the evening before was quick and efficient however when giving key back to reception was delayed to check I allready paid night before staff there was a bit funny
Cleanliness of rooms, the small nice touches like a pint of milk in the fridge with the tea coffee facilities. Excellent staff in reception and breakfast room who deserve a special mention. Very easy walking distance to the shops in Union Street and the indoor shopping centres. Lounge/ kitchen area fine and very comfortable with wide screen tv. Toilet/ shower spotless with hair drier and toiletries provided. Seperate bedroom very comfortable. Iron and ironing board provided which was also useful. Private parking free and secure. Non smoking room. None with the hotel. Make sure that you get directions from hotel as following the aa route plan which was inaccurate we got lost when we entered Aberdeen. Going back, the Receptionist gave us a very easy and accurate route to follow to get to the motorway home to Glasgow.
Lovely hotel enjoyed our stay, will definatly be back, but when its cold outside The room was far too warm. Could do with air con Car park entrance was a bit dodgy
did not get the room booked
We stayed as a family of 4. It was very nice to have the use of a full kitchen and a sitting room where we could relax in the evening and watch a DVD. Breakfast was excellent. Overall very good value for our group. We were on the third floor and there was no lift in the house.
great room and good staff.
It was ideally close to the city centre but you would think that you were further out as there was no noise outside Couldnt fault the hotel
Rooms were warm and clean, staff were very friendly. No Smoking Rooms!
Generally the room was clean and facilities good .. The matress which you could control was also good . I was dissapointed that their was no room in the Hilton car park so I had to use the car park up the road . This would have been fine but I was told it would only cost £5 to park here and the hotel would validate my ticket ..when i tried to exit the car park however I was to be charged £18 and had to speak to car park manager to sort it out . It was also made difficult to know how to connect to the free wifi , which took a couple of calls to reception to sort out , however it was .
The warmth and friendliness of all staff from the moment we arrived to check in.
Det var behagelig, personale var søde og imødekommende. Gæster ligeså, så det er en god hotel når man rejser alene! Og ikke vil bo udenfor by samt i hostel i en værelse med 5 andre :-D Og det er meget centralt til alt også til bus og tog station til resten af Skotland. Endelig ikke, men lille forbedering kunne være i værelset det er - vindure gøre mere åbenlig og mere lys ind. Må gerne fjerne gulvtæppe eller skifte til en anden farve ;-) (flere tv kanaler måske) men ellers det er som det er som det gør den charmerende :-D og jeg kan li den hotel!
meget service-minded på en naturlig og venlig måde - det bedste jeg har oplevet længe (og det er mange på meget dyrere hoteller)
The decor and general ambience was of a very high standard and all the staff were very friendly and helpful. No car parking on site but a very reasonably priced long stay car park 2 minutes away
Nice, modern but cosy hotel. The staff were very helpful. There is no on-site car parking but a well priced secure car park is not far away. We found our room to be very noisy. The street has a few bars which go on to the early hours and all the revellers seem to pass the hotel on their way home.
Relaxed atmosphere, ease of check-in/-out Noise level in street outside
An excellent hotel with friendly and attentive staff. No bad points apart from no parking but overnight car park was a short walk away.
Stylish design. Central position. Friendly staff. Corridor noise went straight into room.
Room very clean and stylish. Staff very friendly and helpful. The girl who served our breakfast was extremely pleasant. None - though my partner found the bed a little uncomfortable. Was surprised there was no information folder in the room though that wasn't a detriment to me, I imagine some might be unhappy with that.
I loved the simply design, staff very friendly and relaxed, rooms very clean, very good value, breakfast fantastic and nicely presented! liked the open kitchen as well and look forward to a meal in the restaurant in the near future.
The hotel was very well presented and very clean. The decor and facilities were nice and all the staff were friendly and helpful without being too attentive. I would not hesitate to stay here again for business or pleasure.
Friendly staff. a hotel with a homely atmosphere!
i loved everything about the apartment. it was lovely and modern. ive booked to go back next year. breakfast was good
Excellent city centre location, close to shops & bars, hotel very clean with modern decor, staff very friendly & helpful Rooms quite small
we loved the apartments very modern and spotless clean an excellent location for shopping and entertainment we had a fantastic stay and would go again
so modern & very clean - it was like your own house not like a hotel at all best hotel ive stayed in.
Proximity to city centre. Friendliness and helpfulness of staff. Good size of room. Jacuzzi. Good selection of foods at continental breakfast. Very enclosed. Practically no windows in building. Very little natural light.Small bedroom window which could not be opened.
Very friendly and helpful staff, city centre location, 5 minutes walk from train station. Good selection of food at self serve buffet breakfast, clean and well presented. Air con in room was quiet and efficient. Limited storage space in room. Room may be a little noisy due to location of nearby pubs/nightclubs. Lack of hot breakfast may not suit all.
Friendly, excellent service. Fairly new and clean. Center city location with everything at the doorstep. Good buffet breakfast. Noisy. Overhead footsteps from bar above and from tiled floors throughout. Lots of stairs and inconvenient parking. Depressing colour of breakfast/reception - no natural light. Uncomfortable seats for breakfast.
Staff very helpful, very nice room!
Lovely rooms excellent location. Friendly reception staff.
Excellent standards of cleanliness. Staff very friendly. Some noise from above basement room.