staff were very helpful and very polite
Fine service from caring hotel staff and english speaking.
Everything was first class with superb customer service. shower curtain faulty
excellent quality and low price Very slow for checking out
Better than many 4 stars hotels.
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks. It was noisy at night if the window was open, but quiet with it shut.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
Jeg syntes det var et rigtig godt hotel med med en rolig beliggenhed og dog meget centralt. Servicen på hotellet var også rigtig god.
Hotellet ligger fint i fht. Rhinen og byen, det hele er i gå-afstand, så der er basis for en aftentur. Personalet er venligt og hjælpsomt og der serveres en dejlig morgenmadsbuffet. Nej
well situated, convenient, clean, comfortable
Location was ideal for my business trip
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
Excellent hotel - central location - cordial staff - nice decor
The location is best. the stuff is efficient, car parking services were excellent.
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
Everything was fine. The staff was kind and the location ok.
En oase af ro og komfort. Indbyg WIFI i pris. Biscuits og frugt til kaffe/te lounge. Gerne i pris.
Rigtig dejligt hotel. Adgang til vandkoger e.lign.
Det var en særdeles god oplevelse at bo på hotellet. Rolig atmosfære, fine omgivelser og dejlig morgenmad. En ekstra hovedpude til hver ville gøre det behageligere at ligge og læse.
Central placering, nemt at komme til og fra motorvejen, god service , mulighed for parkering til rimelig pris
the room was extremely simply furnished, extremely hot and facing the court where customers of the restaurant could be heard ! until after 1am and the staff started to prepare the tables for breakfast at 5 am. A lot of money for no sleep at all
Well designed. Original.
Hotel very well located in central Basel. Restaurant pleasant and food OK Restaurant slightly overpriced for what it is
It's central location, spacey room and friendliness of the staff (also towards our youngest member).
The ambience and closeness to the hisoric area, river and city. The 92 stairs to the top but without them, you miss so much.
Rooms were spacious for European standards and very nice bathroom. Comfortable beds. I guess beinging an American and addicted to tv. I missed it. We did not spend that much timein the room so it turned out ok. Funny how you become additiced to something minor.
the location of the hotel the bed - too small - and we had to order the tv
Very helpful and courteous staff, good location
Very simplistic. Cheap furniture
The hotel was not a typical chain hotel - it had individual character and warmth and provided a relaxing atmosphere very close to the centre of Basel.
A 2 minute walk to down town was excellent. The room we had was right next to the tram line, which started at 5:00 a.m. We thought the tram was coming through our room it was so loud! If we had had another room, it might have been OK.
Good location, very scenic, situated on a lovely `typical swiss' street. Right next to a tram stop and the free transport passes from the hotel are very usefull, we prefered walking through the City but we used the tram when necessary.
Staff was very helpful about a special request made when booking. Location good when using public transportation. We had a large room, not on the side where the tram runs, so it was quiet. The Cabaret at the Hotel was a surprise! Good thing my husband was with me. Not recommended for families, business.
Surprisingly comfortable bed with several pillows, excellent breakfast buffet, and part of the room (from the bedroom door area to the hallyway outside) was apparently made sound-proof by virtue of some sort of heavily textured wallpaper. Not the central location I was expecting, so a hefty taxi fare to and from the train station. Some windows had black curtains, others had only flimsy see-throughs. Location right on the tram line made the front-facing room quite noisy until the tram closed down for the night. My single room rate was fair but the several couples with whom I traveled definitely didn't receive value for money.
The breakfast was excellent. Proximity to the centre and the Rhine
Location was good Lack of space and amenities
The breakfast was really good, rooms were clean and there is a nice tower near it as well as an excellent local pub Because of some impairment in ventilation and heating system, it was impossible to breath in mornings. And the smoke from another room was noticeable in ours.
location and free bus pass
good location (city centre) it's located together with cabaret (striptease bar). difficult to find receptionist. poor breakfast. pretty shabby- needs renovation.
Central to the old city Reception unattended, hotel was a bit run down not a great experience.