good location on the tram line. breakfast is expensive.
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
Everything was ok
the breakfast, the quiet position, the look out of my window
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
very comfortable and convenient Found the rooms were very hot!
clean rooms, good beds noise from the tramway, parking system was not well explained
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
Tram was too noisy during the night
Det var en særdeles god oplevelse at bo på hotellet. Rolig atmosfære, fine omgivelser og dejlig morgenmad. En ekstra hovedpude til hver ville gøre det behageligere at ligge og læse.
Rigtig dejligt hotel. Adgang til vandkoger e.lign.
En oase af ro og komfort. Indbyg WIFI i pris. Biscuits og frugt til kaffe/te lounge. Gerne i pris.
Central placering, nemt at komme til og fra motorvejen, god service , mulighed for parkering til rimelig pris
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Very close to train and tram station The beds are small
The location was great, the room was nice and quiet. I would definitely return here.
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Breakfast Tram noise
Very helpful reception staff
Considerable service to guests. No.
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
next to station dinner/breakfast very expensive; kingsize bed not of good quality
The hotel staff was nice and a pass for transport around the city is given at arrival. I did not my booking really quick and was looiking for something cheap and in town. Unfortunately, this hotel is in the darkest part of town. Not recommended if you are a women on your own as you have to walk a bit from parking to hotel if you are driving (not so advisable at night). Red light district...
Would not advise for women travelers. Hotel is in prostitution district.
Convienient to the Messe The bed
The room was value for money and the hotel staff were amazingly helpful. in addition the hotel was well located for my work in the city. there is a bar downstairs and the room assigned to me was on the stairs which was noisy between 2 and 3 am in the morning.
right in the city center
The night was noisy (street noise) and with no air conditioning it was very warm. The hotel personnel were warm and courteous. It was hot and noisy at night/
Noise from bar downstairs even in cortyard room. Tobacco smell from bar downstairs. No hot water.
Very good location, near several transports and commerce Hotel is in the red light district,very noisy room, couldn´t get no sleep at night, several bars near the hotel, prostitutes in every corner of the street, i wouldn´t recommend this hotel to women traveling alone or couples.
Hotel with prostitutes!
This is not a recommendable hotel for booking.com. This damages your image!!! Hotel White Horse is a hore house. Being with my daughter of 28 I very was embarassed in such a place.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
room comfort, design, spa facilities, view
The hotel staff was absolutely impeccable in the friendliness and professionalism.
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
Fine service from caring hotel staff and english speaking.
Everything was first class with superb customer service. shower curtain faulty
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
staff were very helpful and very polite
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
Better than many 4 stars hotels.
excellent quality and low price Very slow for checking out
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Godt og professionelt personale. Rigtig godt hotel. Meget dejligt værelse med super udsigt, ordentlig stor seng med kæmpedyne og godt badeværelse.
Udsigten fra værelset ud over Rheinen og den umiddelbare upgrade af værelset. Der manglede air-conditioner.
No smoking inside facility
restaurant was excellent! hotel staff were very complaisant!
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
Good room. Free tram tickets were very useful. Staff very helpful No
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
Perfect service, friendly staff, excellent room and restaurant/bar
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
It is very central for Basel City and one of the few hotels that has a fitness centre.
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Location Hotel Staff !
The staff was extremely friendly and helpful.
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Lighting The service at the bar
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
Personalet var venligt og imødekommende og faciliteterne var i top. Hotellet ligger centralt for vores ærinde, som var kunstmesserne i Basel. Uheldigvis lå hotellet ud til ventilationen i gården, hvilket egentlig ikke passer med betegnelsen 'superior'.
Beliggenhed, venligt personale, mulighed for at lave te/kaffe på værelse Morgenmaden kunne godt højnes lidt. Osten var ikke super. Det ville være rart hvis man kunne få te på blade og ikke bare i poser. Alt i alt havde vi et godt ophold.
Betjening/service, morgenmadsbuffet Mulighed for motion - fitness eller swimming pool
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.
it is in the central of the city nothing
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
Friendly reception. Possibility of smoking
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
Convenient for the centre of Basel
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).
Very quiet. In no way a four star hotel and did not give the mobility ticket to guests.
Spacious room and big bed. Location and easy parking. Breakfast. Eventhough it finally works out well the lack of an employed receptiondesk during low hours (evening and weekend) feels uncomfortable. Bedpillows are slightly too soft.
Quiet hotel with free internet, flexible staff The bed was fairly uncomfortable, with only one (very thin) pillow available.
the context none
The tranquillity of the surroundings and the reasonable room rate. Also, the staff was very kind, if present (see below). The main disadvantages of this hotel are, in my view: (1) Except in the morning, there is rarely someone present at the reception, so there is little occasion to express any wish, such as "where can I get a bottle of mineral water?". (2) There is no drawing-room where one can sit comfortably e.g. to read a book or to have a drink before going to bed. One is confined to one's own room. Everywhere else the lights go out automatically after a few minutes and there is no living soul to be seen.
Location: 5 mins from centre of Basel via tram yet very quiet . Excellent breakfast, helpful staff.
Conveniently located for business travel. Very quiet - good night's sleep! Currently the roads around the hotel are undergoing maintaince, so it can be difficult to locate the hotel.
The room was very big, with a great minimal design. Very quiet and relaxing.
Simple for 4 star hotel but OK.
Location, spacious room, breakfast. Not disliking but strange that the receptiondesk is unemployed during the evening.
Hotellet ligger fint i fht. Rhinen og byen, det hele er i gå-afstand, så der er basis for en aftentur. Personalet er venligt og hjælpsomt og der serveres en dejlig morgenmadsbuffet. Nej
Jeg syntes det var et rigtig godt hotel med med en rolig beliggenhed og dog meget centralt. Servicen på hotellet var også rigtig god.
Went for the International Football Match. Great location for seeing Basel, good transport links if walking too far isn't your thing. Very helpful reception staff.
good location, quite neighbourhood
Good sized room, nice and warm, nice bathroom, friendly staff (if they are around), breakfast OK though basic. An OK hotel for a budget business stay, 5-10 mins walk to Messe/Congress Center. Industrial/minimalist design (floors and ceilings of varnished concrete) will not appeal to everyone. Furniture in rooms is poor quality, and just one small armchair in a double room, no table to go with it.
It is very closed to the city center
O.K for a short stay, basic room.
Central location. Large rooms. Helpful staff. Noisey area outside. Red light area on next block. Bed linen not changed during 4 days.
Very nice and confortable rooms. Friendly staff. There are no pictures in the room.
Very helpful, friendly staff. Nice sized room, good sound proofing and an excellent nights sleep.The breakfast area was very clean with a good select of breads & Jams, fruit and meats .Would definitely stay here again. The free mobility pass for hotel guests was a nice extra.
The hotel was fairly modern and conveniently located just 30 metres from the river and from 2 tram lines. The staff were very helpful and friendly. It was in the middle of a small red light district, flanked on both sides by brothels and at night there were some dodgy looking people lurking about, but during the day it was fine.
Restaurant not working on weekends.