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staff were very helpful and very polite
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Everything was first class with superb customer service. shower curtain faulty
excellent quality and low price Very slow for checking out
Better than many 4 stars hotels.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
Fine service from caring hotel staff and english speaking.
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Breakfast Tram noise
Very helpful reception staff
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
Very close to train and tram station The beds are small
next to station dinner/breakfast very expensive; kingsize bed not of good quality
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Considerable service to guests. No.
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
The location was great, the room was nice and quiet. I would definitely return here.
Jeg syntes det var et rigtig godt hotel med med en rolig beliggenhed og dog meget centralt. Servicen på hotellet var også rigtig god.
Hotellet ligger fint i fht. Rhinen og byen, det hele er i gå-afstand, så der er basis for en aftentur. Personalet er venligt og hjælpsomt og der serveres en dejlig morgenmadsbuffet. Nej
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
room comfort, design, spa facilities, view
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
The hotel staff was absolutely impeccable in the friendliness and professionalism.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Location Hotel Staff !
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Lighting The service at the bar
The staff was extremely friendly and helpful.
good location on the tram line. breakfast is expensive.
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
the breakfast, the quiet position, the look out of my window
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
Tram was too noisy during the night
clean rooms, good beds noise from the tramway, parking system was not well explained
very comfortable and convenient Found the rooms were very hot!
Everything was ok
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
Smart hotel, great prices and location. not brilliantly designed... form over function - room lighting and breakfast bar both need rethinking.
Excellent location. Walking distance to Maktplatz, Spalentor, Barfuesserplatz etc. The only issue would be lack of tea & coffee making facilities in the room; also it was not possible to order tea/coffee although the staff did lend us a kettle!!
Location, comfortable beds, shower Size of the room, lack of storage space, inadequate breakfast for the price, understaffed in food area, nowhere to hang towels in bathroom, poor lighting.
There is no bar, no restaurant and no coffee machine in the room. So if you come back to your room and want a coffee or a sandwich. Forget it. This place is a glorified B&B and I would avoid you to go elsewhere.
parkeringsavgift på 23 sf før fredag natt till lørdag morgen ær en bisarr kostnad. inf saknades om att det gick bra att parkera før 1 sf 100 m bort. se ovan
Fantastisk godt hotel med en god beliggenhed ved hovedbanegården og i forhold til byens kollektive trafik. Et ekstra plus er, at man får en gratis billet til den kollektive trafik svarende til det antal nætter, man har booket. Venligt og professionelt personale, der altid var villige til at hjælpe. Og endelig et hotel, hvor der også er tænkt på rygerne (egen rygestue). Ligger prismæssigt i den dyre ende, men kan varmt anbefales.
Location was ideal for my business trip
The location is best. the stuff is efficient, car parking services were excellent.
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
Excellent hotel - central location - cordial staff - nice decor
well situated, convenient, clean, comfortable
Everything was fine. The staff was kind and the location ok.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
Personalet var venligt og imødekommende og faciliteterne var i top. Hotellet ligger centralt for vores ærinde, som var kunstmesserne i Basel. Uheldigvis lå hotellet ud til ventilationen i gården, hvilket egentlig ikke passer med betegnelsen 'superior'.
Beliggenhed, venligt personale, mulighed for at lave te/kaffe på værelse Morgenmaden kunne godt højnes lidt. Osten var ikke super. Det ville være rart hvis man kunne få te på blade og ikke bare i poser. Alt i alt havde vi et godt ophold.
Betjening/service, morgenmadsbuffet Mulighed for motion - fitness eller swimming pool
No smoking inside facility
It is very central for Basel City and one of the few hotels that has a fitness centre.
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
Perfect service, friendly staff, excellent room and restaurant/bar
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
Good room. Free tram tickets were very useful. Staff very helpful No
restaurant was excellent! hotel staff were very complaisant!
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
The staff were brilliant, very helpful and always welcoming. The hotel was surprisingly quiet and the staff knew all the guests. You get a free pass for all the trams/buses in all the city zones and this is an unbelievable saving! Although this isn't in the middle of the old town, it's very close to the station and very very convienient. The trams are all maybe 100m away and you end up taking the tram everywhere! Cannot rate the staff highly enough. Only complaint was that I asked about breakfast and was told that they serve it, but no mention of cost. I thought it was included, but it wasn't, so the bill was higher than I expected, however, I partially blame myself for this!
it is in the central of the city nothing
Very convenient, clean, friendly and quiet. Breakfast overlooking the city a good start to the day. Lovely decor. Good TV choice.
Very easy access from the main train station and to the city center, quiet, nice view from the 8th floor during the breakfast. Disappointed by the fact that TV did not have dual language fonctionality. Increased fare due to congress taking place during that week so it didn't come to a great value for money for that matter.
Convenient for the centre of Basel
Good central location, quiet (with the windows closed). One of the glasses in the bathroom had a white deposit in it, It had not been cleaned, although it was in a plastic bag. I was charged for breakfast for two persons for two mornings, whereas, in fact we only had breakfast on one morning, (the 7th April).
good access to the train station and the tram stop; very clean and with nice interiors; courteous staff rates are steep compared to hotels with the same proximity to the train station, say, in geneva
Friendly reception. Possibility of smoking
The location was great, just round the corner from the train station. The hotel was very nice. My bedroom was decorated very nicely, modern and comfortable. The breakfast room on the 8th floor had great views of the city, and I was very satisfied with the breakfast selection. The mobility ticket (included in the cost of the stay) was very useful. It would have been nice if the hotel had a restaurant, but as the hotel is quite small I suppose there is no space for this. The hotel was also quite expensive, though the rate was probably normal for a city centre hotel in Switzerland.
Location, service and cleanliness of the room The centralised air conditioning did not appear to be working and when we asked Reception, they said there was no air conditioning and that we should open our windows.