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Fine service from caring hotel staff and english speaking.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
Everything was first class with superb customer service. shower curtain faulty
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
staff were very helpful and very polite
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
excellent quality and low price Very slow for checking out
Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks. It was noisy at night if the window was open, but quiet with it shut.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Better than many 4 stars hotels.
Breakfast Tram noise
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Very helpful reception staff
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Very close to train and tram station The beds are small
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
Considerable service to guests. No.
The location was great, the room was nice and quiet. I would definitely return here.
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Jeg syntes det var et rigtig godt hotel med med en rolig beliggenhed og dog meget centralt. Servicen på hotellet var også rigtig god.
Hotellet ligger fint i fht. Rhinen og byen, det hele er i gå-afstand, så der er basis for en aftentur. Personalet er venligt og hjælpsomt og der serveres en dejlig morgenmadsbuffet. Nej
Lighting The service at the bar
The staff was extremely friendly and helpful.
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Location Hotel Staff !
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
The hotel staff was absolutely impeccable in the friendliness and professionalism.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
room comfort, design, spa facilities, view
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
clean rooms, good beds noise from the tramway, parking system was not well explained
good location on the tram line. breakfast is expensive.
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
Tram was too noisy during the night
Everything was ok
very comfortable and convenient Found the rooms were very hot!
the breakfast, the quiet position, the look out of my window
Smart hotel, great prices and location. not brilliantly designed... form over function - room lighting and breakfast bar both need rethinking.
Excellent location. Walking distance to Maktplatz, Spalentor, Barfuesserplatz etc. The only issue would be lack of tea & coffee making facilities in the room; also it was not possible to order tea/coffee although the staff did lend us a kettle!!
There is no bar, no restaurant and no coffee machine in the room. So if you come back to your room and want a coffee or a sandwich. Forget it. This place is a glorified B&B and I would avoid you to go elsewhere.
Location, comfortable beds, shower Size of the room, lack of storage space, inadequate breakfast for the price, understaffed in food area, nowhere to hang towels in bathroom, poor lighting.
Godt og professionelt personale. Rigtig godt hotel. Meget dejligt værelse med super udsigt, ordentlig stor seng med kæmpedyne og godt badeværelse.
Udsigten fra værelset ud over Rheinen og den umiddelbare upgrade af værelset. Der manglede air-conditioner.
Fantastisk godt hotel med en god beliggenhed ved hovedbanegården og i forhold til byens kollektive trafik. Et ekstra plus er, at man får en gratis billet til den kollektive trafik svarende til det antal nætter, man har booket. Venligt og professionelt personale, der altid var villige til at hjælpe. Og endelig et hotel, hvor der også er tænkt på rygerne (egen rygestue). Ligger prismæssigt i den dyre ende, men kan varmt anbefales.
parkeringsavgift på 23 sf før fredag natt till lørdag morgen ær en bisarr kostnad. inf saknades om att det gick bra att parkera før 1 sf 100 m bort. se ovan
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
Excellent hotel - central location - cordial staff - nice decor
Location was ideal for my business trip
The location is best. the stuff is efficient, car parking services were excellent.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
well situated, convenient, clean, comfortable
Everything was fine. The staff was kind and the location ok.
Beliggenhed, venligt personale, mulighed for at lave te/kaffe på værelse Morgenmaden kunne godt højnes lidt. Osten var ikke super. Det ville være rart hvis man kunne få te på blade og ikke bare i poser. Alt i alt havde vi et godt ophold.
Betjening/service, morgenmadsbuffet Mulighed for motion - fitness eller swimming pool
Personalet var venligt og imødekommende og faciliteterne var i top. Hotellet ligger centralt for vores ærinde, som var kunstmesserne i Basel. Uheldigvis lå hotellet ud til ventilationen i gården, hvilket egentlig ikke passer med betegnelsen 'superior'.
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
Perfect service, friendly staff, excellent room and restaurant/bar
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
restaurant was excellent! hotel staff were very complaisant!
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
No smoking inside facility
It is very central for Basel City and one of the few hotels that has a fitness centre.
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
Good room. Free tram tickets were very useful. Staff very helpful No