the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
As a single female traveller I felt welcome, safe and secure. Staff went out of their way to be helpful.
I think is a good location, overlooking the river and close to the centre of Inverness. The double superior room was spacious and comfortable. Great breakfast in hotel. Good powerful shower I think the executive double rooms are too small, fortunately we were moved to a superior room since our television was broken. This was a much better room. Also is a shame that there is no swimming pool or beauty/spa area
Living in Edinburgh we were in Inverness overnight to facilitate a visit to a Nursing Home in Dornoch. We wanted an overnight hotel, reasonably central, to facilitate bus journey to and from Dornoch. This worked out excellently and if we are doing the trip again we would want to stay at the Glenmoriston.
Staff were very friendly and welcoming. I had my room upgraded - though the building was a bit of warren so thought I was perhaps going to end up in another building, but it was just the extension of the orginal house. Standard of Decor within public areas was very good and of a standard you would expect Although in an upgraded room, I struggled to see what the "extras" where apart from bathrobes. I have stayed in other hotels in Inverness who have similar standards of room and are lower priced.
Good quality room service food Would have liked to have had air conditioning - the room was a little stuffy even though the weather was not warm The windows opened - which is fine - but I cannot sleep with open windows.
The helpfulness of the staff Nothing
Quiet & friendly no 2 point plug for RSA appliances
Excellent restaurants, comfortable accommodation.
The food was fantastic, all staff were very attentative, Excellent all round Room was very cold on arrival took a long time too warm up. Sharing platter for 2 to start only 1 scallop and 3 prawns ??????? but plenty of everything else
Jeg syntes vældig godt om byen, men er meget kritisk over for det minimalistiske hoteldesign, som det fremgår nedenfor. Flere knager og hylder, både på badeværelset og i soveværelset til kufferter og tøj. Der er alt for lidt til to mennesker med feriebagage. Barriere i badeværelset, så vandet fra brusebadet ikke løber ud over det hele. Eller giv i hvert fald bademåtte. Jeg savnede minibaren på værelset. Personalet måtte gerne være mere opmærksomt ved pasning af morgenbuffeten. Alt i alt synes jeg, at det var for dyrt, men det er naturligvis en eftertragtet by. Spørgsmålet nedenfor om "gæsternes vurdering" har jeg besvaret, men forstår det ikke.
The setting, the hotel itself and the staff. The warm atmosphere of the drawing room.
The hotel has a magical appearance that is not let down by the experience. We enjoyed the food and the view over the lake from the dining room.
The ambiance of the whole place was special.
Very luxurious, open fires-perfect for winter weather, friendly and helpful staff, very clean and comfortable room.
Nice and quiet neighbourhood with beautiful views and great location. Breakfast: from a hotel like this you expect a better quality of food. Our Scottish breakfast was served swimming in oil.
The history of the facility
Exceptionally friendly and professional staff; stunning waterside location; fantastic wine list; spacious, well-appointed room. No
atmosphere excellent. food excellent. staff friendly and helpful. overall excellent. location scenery excellent no guinness on tap :-)
Comfortable cosy atmosphere and relaxiing location. Great service - patricularly for baby.
Top class hotel
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
The rooms are excellent, and the staff are very helpful, the whole experience was superb
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
The staff was extremely attentive. Floors were very creaky and loud in the room.
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
perfect surroundings - and staff kindly to service forreingers as us Danes OK as it is - the Ownwe is especially effective to promote the location and gold for the hotel - as well the kitchen with perfect food. Besides the surroundings is so valuable that details at the hotel do not mean any negative. Ownwe please contact us if you would like to know more how to attract Danish people¨/Kaare
Very nice room and spa facilities
The hotel was warm,friendly and well located for exploring the city and countryside. The pool was lovely, very clean and large enough for a good swim. Great rooms, with plenty of storage space and well decorated. There was a turkey and tinsel party there which took over the lounge area so a drink downstairs was impossible.
The location and room size. Dreadful food, the previous reviews were right!
The food was good and resoabley priced location ideal spa facility an added bonus which we used,m had a great time some of the staff could get some training in communication skills with their guests
Location in Inverness
Very good Spa facilities Dining room is geared to coach tours, would be better for the longer term residents if they were in a separate area
excellent location and lovely room
Position plus the general cleanliness of both the bedrooms and the presentation of puclic rooms The evening meal was dreadfull. The menu was very basic but the quality of food was probably the worst I have ever experienced in an hotel. I took one mouthful of the main course and left the restaurant.
The room was spacious and clean. Staff was friendly. Good location. We booked a double room overlooking the river, but it was actually facing the other side.
the breakfast was excellent and the staff were very nice friendly and helpfull on all aspects our bathroom ceiling above bath was covered in mould and silicone seal around bath was black with mould the room though was very clean and public areas of hotel were spotless
It was welcoming, with atmosphere from the bar and eating areas as you enter. Room was good, plenty good pressure hot water. Nothing
The reception staff were very friendly and helpful and the whole reception area I felt was bright and welcoming. The room was a good size, and the bed was huge as it was 2 single beds zipped together - fantastic. Had a cot in the room and there wasnt really room for it (it was jammed up between the side of the bed and the window) but was a good size room if it hadnt been there. Room and bathroom were clean. Decor not the most modern I have ever seen, but it was far from offensive. All in all - I would stay there again. Breakfast quite expensive at £12.95 a head, but there was a good choice and it was a buffet so you could eat as much as you wanted. The breakfast staff were not the happiest looking bunch (but it was a sunday morning!), but they did their job fine. Other than that, no complaints at all.
very friendly helpful receptionist good leisure facilies
handy for christmas shopping - well situated not too far from city centre would probably stay again too noisy - rooms not well sound proofed could benefit from better refreshments provided ie water
The pool was nice and clean
the room was great more than we expected
Good location The room was OK. But more attention to the fittings ie some of the drawer handles were missing so new handles on drawers to be replaced ! And loose taps to be fixed would make all the difference to fist impressions. The windows also to be able to close properly, as opposed to be like they are slightly open (especially in winter months when it's cold) All in all the hotel was pleasant enough.
Convenient location both for town and visits to surrounding countryside. Prices in in-house restaurant too high - much higher than some very good restaurants in town.
Although very busy the staff were more than helpful
comfy bed, courtesy water, whisky & chocs bathroom cold, nowhere to use phone charger, charged extra to use credit card, felt we had been put in attic room as not paying full rate and hotel was quiet
Hotel location, staff professionalism and politeness. NA
the room and facilities in the room were 1st class the highland breakfast in the morning was pretty average
We were working at a fair in the evening & during the next day so it wasn't a holiday! However during leisure time we relaxed immediately. The cuisine was fantastic & the staff friendly helpful & courteous It wasn't longer!
Everything was better than expected except the Head Waiter. Had to complain about the "Head Waiter", and I use that term loosely to describe him.
The standard of service was excellent, the staff were genuinely helpful and interested in us during our stay.
Very peaceful location. Comfortable bed. Lovely dining room with tasty food. Staff friendly and pleasant. Bedroom was cold on arrival but did heat up quickly. Bathroom large and very cold - heating in bathroom inadequate. Did expect a few more luxuries in room for a 4* hotel e.g. robes and slippers.
The staff were very friendly and very helpful. The hotel was very clean and very tidy Nothing
Very fine hotel with style.
The attitude of the staff; helpful,friendly,genuine. Quality of the food. The breakfast was superb.
Overall a fantastic experience! Homeowners were very friendly and kept their house very clean. I have stayed in many B&B's over the years and Avalon is at the top of my list. Location is just under a mile into town so we walked in. We would stay again
Excellent staff, room and breakfast.
my room was superb [better than most 4 star hotels] the proprietor was excellent breakfast was ten out of ten
My family stayed here for one night and found the rooms well appointed and clean. The owner was lovely and the breakfast was excellent. I would stay here again.
It was a comfortable and modern, well designed Guest House providing the facilities expected for the price range.
Staff was great, fOOD was great!!