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proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
room comfort, design, spa facilities, view
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
The hotel staff was absolutely impeccable in the friendliness and professionalism.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
Everything was ok
clean rooms, good beds noise from the tramway, parking system was not well explained
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
the breakfast, the quiet position, the look out of my window
very comfortable and convenient Found the rooms were very hot!
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
Tram was too noisy during the night
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
good location on the tram line. breakfast is expensive.
Good room. Free tram tickets were very useful. Staff very helpful No
No smoking inside facility
nice and clean rooms and the hospitality of the hotel i was not able to get my smooking room i asked forfurthermore, they told me that, they only have like three smooking rooms in the hotelwhich was a bit unconvieniant as this is was not clear in placing my reservation
nice staff, clean rooms very expensive car parking, no rates with breakfast included so in the end it is quite expensive per night if you have to pay 35.- per person for breakfast
It is very central for Basel City and one of the few hotels that has a fitness centre.
Perfect service, friendly staff, excellent room and restaurant/bar
The Staff is very kind and helpful, the room was very comfortable and perfectly cleaned, the location is ideal to visit the city. It is a real 5 stars hotel. Nothing. (Maybe the breakfast is a bit too expensive. In fact we didn't have it)
restaurant was excellent! hotel staff were very complaisant!
Staff, cleanliness of room, facilities. The air-conditioning was not working well.
the breakfast and the concierge i got a manicure and it was poor, they did not have appropirate seats, and no finger drying aparatus whihc is standard... also the room i was booked in really smelled like smoke and so the staff did change me immediately.
Nice location. Well affordable price. Friendly staff. WIFI is free but slow. And I could not get on to the Internet on the first day.
having a garege location in the heart of the city is very nice
The only good thing is the location. The hotel is worse than many of youth hostels i have ever been. Dirty, Tiny room and unconfortable. The parking lot smell rubish and the access from there to the reception seemed a horror movie. The forniture od the room could have been an old kitkchen cupboard ... awsome...Really dissapointing.
The location. Close to city nter and well connected to public transport. This is an old hotel and the rooms are tatty. There were stains on the carpet chair and one had the feling of being in a dirty environment. The internet did not work and the bed was uncomfortable. The rate was outrageous for the acommodation provided and the breakfast was limited and of poor quality.
Really handy for the trams, with a stop right outside No coffee facilities in room, wireless internet very intermittant (it didn't work for 24hrs of my stay)
It was a small, but cosy hotel. Since it is very new it looks very modern. The room was quite big, even without the balcony. The employees were very friendly. The breakfast was simple, but o.k. The internet is wired on the rooms, but a long cable has been provided. I enjoyed the bath.
Hotel are located near the conference may be 2-3 minutes walk. The hotel stuff are kindly, very nice, and helpful. no internet connection
location,cleanliness,price. majority of staff (Swiss people) dont speak any english
Great location, a few steps from the tram stop. Hotel staff was very helpful. Breakfast was good and the dinner at the restaurant was delicious. The heater in my room didn't work. After a certain hour the reception is closed and I couldn't change the room.
location no parking for car
it was very convenient and comfortable staff were helpful and friendly the breakfast was limited I look for yoghurt and fresh fruit
The friendliness of the staff!
Very friendly staff who spoke perfect English. Good location as tram stops right outside.
Staff was very kind and helpful
Kindlness of staff The single room is very small
Hotel in a very good central location just a few steps away from the tram stop. Staff very helpful. Comfortable room which show signs of age. very poor breakfast
comfortable beds no free parking
Good basic hotel, very clean with helpful staff. Hotel is in good location with easy access to centre of town via tram. Hotel had everything we could expect for the price
The price of the room was very cheap by Basel prices. The room was clean and the staff were helpful. If your room faces the main road the trams are quite noisy.
Friendly staff, room clean and modern, position. The heaters were off and it was a bit cold in the room at night.
Other than a few hangers, the only storage is the window ledge. Bathroom is very small. Bring your own shampoo.
Clean. 1. Not allow check-in earlier than 3pm, have to pay CHF5 to put backpack or luggage in a locker behind the reception room. 2. Bath room size is 6' x 2.5', it has shower floor shared with the sink and toilet, so after shower, whole bath room floor is wet. 2. Bed room only has bed - no chair, no table, no cup, no place to put luggage. Has TV but need to pay.
The hotel is just a couple of tram stops, or walking distance from the main center of the city. The interiors are very neutral giving the hotel a touch of design feeling.
value for money comfort and cleanliness No
not open on the weekends. Could not check in on Saturday and I was forced to stay in a sister hotel.
Friendly helpful staff. great that a travelcard was included in the stay,lovely spacious room THE pillow on the bed...very saggy
free internet, transport, and nice people. That was the simplest breakfast I ever had in a hotel.
Very good location right next to the congress centre with reasonable price. Short walking distance to old town and/or frequent trams to there. You get free public transportation ticket for your stay. Free internet. No air condition, can be problem in summer months. Especially first floor rooms can suffer street noise if you have to keep window open.
Great small hotel. Very close to the tram line so getting around was very easy, and the hotel supplied a card allowing us to ride the tram for free. Very accommodating staff. OK, so the shower was a little small.
+ close to the city + clean silent rooms + staff
perfect location,clean,easy to reach everywhere
Location; large spacious room; price Price of parking in advance would be helpful.
I stayed in economy single. In summary, comfortable enough and reasonable. Small, but comfortable bed. Small, but enough space to open my suit case. No shampoo, but body soup, one towel, clean bathroom. No attractive things around the hotel, but quiet enough. Wired network was ok. Free breakfast include coffee, milk, orange juice, three kinds of bread, three kinds of cheese, two hams, and jams and butter. No wifi (wireless). Hotel staff said they DON'T have any.
the buffet breakfast; clean room; free internet; free mobility card enable us to travel for free by public transportation; free mineral water in the room no, everything is good