Belize City Hoteller

Big Pool Staff wouldn't let anyone check into the hotel until 3 p.m. sharp even though the hotel was super empty. Bathroom was dirty and didn't have towels. nightclub at the hotel was bumping late into the night and kept me up even though I was 4 floors above it. The pool was large but the area was poorly maintained and seemed abandoned. The lightening in parts of the hotel was almost non-existent and incredibly difficult to see when walking through. The shower had very limited hot water and the water would completely shut off several times throughout my shower. The water the hotel looks out on is murky/dirty. The hotel is very overpriced.

-Cool AC -Armed guard with a shotgun -Metal detector -Wifi doesn't work... I stayed here twice a year apart and the wifi doesn't work, the front desk will say it works, but it doesn't, they won't help you either. -The elevators didn't work intermittently, so taking steps was necessary (not that I cared that much, but the elevator should work). -In the area of the lobby closest to the elevator it smells like sewage -Breakfast is unappetizing and dining room is adjacent to area with sewage smell

The staff was very pleasant and accommodating and the view was nice. The breakfast was nice and there were a lot of things you could do at the property. The location was convenient, but the area was not very safe. The room was not satisfactory and I had to be relocated. The safe did not work in the room, nor did the cable TV. So I was relocated to another room. The safe worked there, but the A/C was so noisy that the room was uncomfortable. The property is also in a bad area, and we were warned that we should not walk around the area. What confirmed that was the fact that at the door was an armed guard standing with a shotgun. Plus, you had to pass through a metal detector to get in the property. The biggest problem with the property is that it is simply tired. There is a lot of deferred maintenance and things that needed updating.

Staff was very helpful. Main facilities are are eye catching like most Ramadas Inns. Needs lots of up grades. Changed out a/c and the TV was not usable. Old, needs major up grades. 4 lanes bowling, doesn'the work. Pool very large, hard to get to, lots of construction noise, no shade. Marina is private with very little to offer. Food portions will keep you skinny. After five days at various restaurants, not one great meal. The Casino was weired. Very few gamblers, not very friendly staff. Only visited it once.

location, access to restaurants the hot water stopped running at some point, the corridors weren't clean, the faucet system was leaky, the a/c unit was too aggressive and difficult to control

Just minor things that is irritating. No plug for tub. Refrigerator had to be replaced. TV reception was poor.

the bartender rain leaks from roof in several areas when it rains; breakfast and dinner buffets are really poor; they situated us in a room which on friday and saturday nights is above a loudly booming night club - music starts about midnight and goes until 5 am; petty theft from our room; beds and pillows uncomfortable; sheets at least a million years old and threadbare; internet very slow; hot water in shower luke warm at best; tub does not drain so you shower standing in soapy water. i hope i never have to stay here again

The food was good. The level of customer service. The staff were very rude at times and not friendly. The room had a lot of flies and was not well kept.

1. Our room was not available until after 5pm 2. After a week of humanitarian work I was looking forward to a hot, relaxing bath...but there was no tub stopper. Front desk advised none available in the hotel. 3. Decided on a hot shower...no water pressure, just a faint dribble. 4. Turned the shower on and set it at a temp, but would suddenly go from HOT to COLD and would not stay on a stable temp setting 5. When I inquired the next morning about the 100% satisfaction guarantee, the attendant first tried to claim that I hadn't reported the trouble to them, which I had. Then she said it didn't apply in this case...Really??? They when would it apply? What I will say is that the bed was very comfortable - but when you pay for the highest priced room you certainly expect better treatment and room accommodations than what I got.

The overall appearance of the Hotel was very nice. Could not find a speck of dirt or even a water spot on the tile or the shower. Food was even above average for this type of hotel. The problem started around 10pm, when most guests were turning in for hte night. Loud, booming music began. Called front desk, in which the manager said it was a Halloween Party for the staff and that it would end at midnight. Well midnight came and went, two additional calls to the front desk, just to be told that the Manager was now at the party and it might end a 2am. At 1am i had enough and had to make the front desk move me to another part of the hotel. Once settled in from a 22 hour run without sleep, I started getting calls to my room every hour from someone in the hotel. Had to make the front desk block my from in order to sqweak out 4 hours of sleep. They gave no discounts, just sent me on my way. Came back through the following week, just to hear the same music playing late into the night, thank g...

My review is colored by the fact that we have stayed at some of the worlds best hotels. While in Belize you have to adjust to the standard set for that area. So if you need to stay at the best property in the area, this is it. The staff makes up to any shortcomings of the property. I would stay here again.