The atmosphere and surroundings, and also the peace and tranquility
The unique nature of the hotel and the staff who were excellent. It was exceptional value for money as well. I will certainly stay there again
Excellent service from helpful and experienced staff, feature rooms with period furniture were a delight, good choice of food well prepared, and beautiful, well kept gardens.
The hotel staff were extremely efficient and friendly, nothing was too much trouble, the hotel is an exceptional location and eventhough it was a busy weekend the hotel was peaceful and relaxed.
It was such a different hotel experince and very intersting from a historical perspective- great price at off peak rates wonderfully quiet, tranquil, excellent food and the staff made you feel very special. A great place to go with a few friends to get away and relax in style. You really need to have a rental car so you can drive around and explore the other areas like Warwick castle
The most wonderful hotel we have ever stayed in. Just beautiful. The bill was wrong when first issued. This was corrected very quickly.
Beautiful old Abbey, with decor consistent with old english style. Staff were exceptional Could do with a better hot water system
My stay was very comfortable and relaxed enhanced by the atmosphere and setting of the abbey's history. Most enjoyable and will visit again when opportunity allows.
Very atmospheric - loved the 'Ancient' decor! Much too dark - couldn't see to read in the bedrooms and quite often got lost in the corridors - very confusing in an emergency!
The setting of this hotel is really special. Located adjacent to a beautiful park with nice walks and woodland it is a great place for spending time relaxing. For me, the darkened medieval atmosphere and interesting decoration is what sets it apart. At £170 for the night, it was the most expensive hotel I've stayed at. But, other than its unique setting and interesting decor, it certainly didn't offer anything else as outstanding as the price. Service was very basic. For instance, no-one to show you to the room, certainly no help to carry your bags. No indication either at check-in or on the paperwork that check-out is 11.00am. Breakfast was included, but as it finished too early for me at 10.00 am this was not sampled. Also, there was pressure to throw me out of the room at 11.00am as this is their (too early) check-out time. Perhaps a visit to the far East for the staff would educate them in the standards that are now expected by international travellers.
Good hotel and good clean room and breakfast nice. I was asked for extra £20 pounds when arriving but it said on website all fees and service charges were included in the room charge but I got it sorted out by a member of my party.
The Leisure facilities and sauna were superb, very clean, with the staff being most helpful. The pool was really good. The reception staff were also very helpful in sorting out a colleague at their sister hotel nearby
Good environment and nice golf pitch. I found a spider on my bed.
Altho very near centre of Coventry, one would have thought you were in the country. Very friendly staff, fantastic Leisure centre and pool, choice of a restaurant or Cellar bar for food & drinks, very reasonably priced.
Due to our experience there was nothing to like apart from the view from the room. Bedspread in room 219 had holes. Went to Cellar Bar late pm prior to dinner - bar was full of 'gents' and very rowdy - eventually gave up and went upstairs with our drinks. Went to dinner to discover that myself and friend were the only females in the restaurant. Although only 7.45pm restaurant very loud as golf parties and stag do's in already - as obviously been drinking 'all afternoon' there behaviour was not suitable to being in a restaurant. Menu disappointing as it had half of the choices on it that the web site gave. Food poor quality - only canteen standard as obviously used to being 'churned' out in high volume for golfers and stags. Trouble in Cellar Bar late at night - drunk tried to intice husband into a fight.
the swimming pool and facilities
We found the hotel to be clean and comfortable, it suited all of our needs, and the food was really good, if a little too 'arty' for our tastes.
Great hotel and leisure club just wished i'd stayed longer to use them ! comfortable clean beds and towels breakfast was great and lots of it, would certainly stay again.had an event at the Motorcycle Museum which was really close. None
The facilities were ok for the price...ie.Bar / Breakfast. and the hotel is fairly close to the NEC. The hotel staff in the Bar /Front Desk/Restaurant seemed bored and demotivated. There didn't seem to be many people staying at the hotel, so it seemed the were doing 'the minimum'
The swimming pool was very good and the man opened it up especially for me as they had listed the opening times wrong. The restaurant had very little menu choice. The bed was extremely uncomfortable. The staff failed to make my wake up call making me late for attendance on our stand at a show at the nec. Not very happy. Was booked for two nights, only stayed the one!
Great value for money, I paid £39 for this room at short notice. The staff were very friendly, polite and helpful. The location was great for the city centre, which was within walking distance. Very clean hotel lobby and room The shower was a wee bit tricky to turn on/off but otherwise fine
Very friendly staff who were extremely helpful and efficient. The restaurant provided good food and excellant value as did the hotel accomodation. Would thoroughly recommend this hotel and its staff to friends looking to stay in a hotel in this area. None
Good breakfast The room we were initially given had not been serviced but that was soon rectified.Also the TV didn't work properly but, again, this was soon recyified.
The hotel was really nice considering it is such a reasonable price. Breakfast in the morning started at 7, but was not ready at 7.. Often took about 10 minutes for everything to come out - so not suitable for those that need to leave early.
Not a great deal to be honest. Arrived at 7pm and told could not have a meal as there was a christmas party, kept awake most of the night by the party goers banging doors screaming and shouting and then arrived for our continental breakfast to see a box of cereal on offer and that was it!! We left at that point and explained to the receptionist the situation and was looked at blankly!!! Most of it, the reception area has obviously been updated and no doubt the rooms are on the cards! Booked the suite and it did not materialise, we had a fairly "old looking" room.
Very good value for money, clean and comfortable, free parking and breakfast was adequate. Recently refurbished. Deffinately recommend this to others.
Reception and dining room staff were friendly and helpful. This is 2nd time I have stayed as it's convenient for the NEC. It's quiet, easy access to M42, Birmingham airport. I shall stay again.
The location was perfect for the NEC The temperature of the hotel, the room was very hot even when we turned the radiator off in the bedroom, we could not regulate the bathroom radiator. It was a bit uncomfortable
Excellent food, helpful staff Rooms were tired, poorly maintained, and in need of a refurb.
Nice breakfast and the hotel was clean The bed matress needed to be changed as we both kept rolling to the center of it over night. The bathroom was very clean but I found the tops of the bedroom furniture were dusty.
Convenience of position Bed not comfortable
Very friendly welcome - in fact all staff were very friendly and helpful. The room was very clean and comfortable and the food was excellent. A very minor quibble is that the bar didn't open until 6.30. The TV was very small but otherwise, no negatives.
Meal was very good Thin walled rooms, noisy when there are a lot of people staying
quality of food in the restuarant
Superb room and facilities, would recommend the restaurant.
The friendliness of the staff
stayed on 3rd floor; room was clean, bed uncomfortable and carpets were dirty; not the usual high standards we are use to here
The hotel staff were extremely helpful with any queries and they very very friendly.
The hotel is in a quiet location, but well connected and close to the main roads. The facilities are modern and well maintained.
The standards of the rooms. The price of car parking.
The location was excellent. Hotel was very in every for a hilton Very bad smell through the hotel.. Very dated in every way.
Value for money as we booked through a last minute website and with today's prices for hotels of this calibre, we thought it good value. Nothing. All fine (apart from a rowdy party taking place on the Saturday evening!)
My room was lovely - spacious and airy and the air conditioning was a Godsend! I was disappointed with the bar staff. I had a drink, moved away from the bar and then returned around an hour later. Unfortunately, my dirty crockery from earlier had still not been cleared away! And the barman was stood behind the bar with no other customers and nothing to do!
the retail close by some things
catering was good n/a
The Hotel was well situated for our needs with very friendly and helpful staff, a good restaurant and excellent value.
Quiet area of Coventry, nice and peaceful after the hustle and bustle of the 'city areas'. We had a large room with a large, very comfortable bed. Having checked in, we entered our room to discover a 'bomb site' (the room had not been made up after the previous occupant). We were upgraded to a better room but the hotel had two rather disappointing points that should be addressed ... The corridors were 'littered' with the remnants of peoples food and drink from their rooms (and these items stayed outside of the rooms, in the corridors, overnight and were still there the next mid morning) ... and ... the hotel is understaffed, there was a painfully slow wait for breakfast and checking out.
Ease of checking in and out. The location was ideal for our purpose. However the pool was too crowded to use during our stay.
Ease of booking in, room size, location for arranged meal near NEC. Thickness of walls which moved everytime adjacent room slammed door in early hours, shower over bath always dangerous if slip (has happended in Austria-still hurts) - shower cubicle better, bed not stable so creak/move with every twist or turn, mini bar be handy but not specified on booking so aware not available. paper requested when we were prompted but no show up to check out time - issued free when leaving which nice touch as bill paid at that stage
Not all the staff were helpful or polite.
Comfy beds and good breakfast staff friendly Could not find second towel and tea, coffee and kettle kept in a draw
when we arrived there was a queue, only one person on reception,but very friendly. no sheets for the wee ones bed, asked 3 times for sheets to be put in her room, she ended up sleeping on a bare mattress, not impressed, nice pub food but took forever to come.
Because I was down for a wedding the hotel was suitable for a function tobe held in.
The Hotel rooms and surroundings were nice and comfortable. The bar staff and reception were helpful and efficient. There was a great atmosphere in the bar. Food was excellent and plentiful. Good locatiton too The restaraunt staff were poor. Particularly at breakfast time. There did not seem to be any maagement present at breakfast time and staff had no interest in making sure you were looked after. 2 mornings we had to ask for basics like cups for our coffee, milk, knives and forks. The staff did not respond pleasantly to this, like it was too much work for them. I did notice a change on Monday morning when we were looked after very well but the staff were also different.
Staff were quite pleasant and welcoming Did not like the bed was not comfortable the room was too hot although no heating was on, and the noise from the road was loud. Bathroom was filthy, particularly the shower.
Convenience of location for National Agricultural Centre. Very clean, friendly staff and good breakfast available in the hotel itself.
The room was very clean, the staff extremely helpful and friendly.
Friendly staff, rooms with the facilities that you need for a stay, easy parking, close to petrol station shop for last minute purchases.
breakfast; comfy room; very good shower no. It was great
Pleasant helpful staff in all respects General cleanliness of rooms Good breakfast None
I stayed in this Premier Inn on a Business Trip so my use of Hotel and surrounding area was limited, but my experience of the hotel & staff were all good.
Friendly service from receptionist and accommodated my request for a ground floor room. I didn't take breakfast because it is so expensive.
Breakfast at hotel very good Harvester next door the food was really poor
Breakfast was perfect. Parking good. Beds were very comfortable except the pillows. Linen etc. excellent. Staff were excellent. Tv not a good picture, picture breaking up when warming up. Pillows too soft - seem to melt away to nothing. Had to use my own from the car. No emergency landline in the room. No free connection to internet or wi-fi. Floor edges in wc were bubbled all around the edges and made squelchy noises when trodden on. Didn't sound at all healthy.
The staff were really nice and helpful Nothing
Good restaurant / bar for cost of room. Overall very nice hotel for money
The Attitude of the staff was excellent, I was going to write a letter to you to say this. we were very pleasantly surprised with the Hotel and will definately use Holiday Inn again for any future trips
Not a lot Reception staff, Food.
A lovely hotel with a relaxed atmosphere. Having to leave. The bar & food prices we felt were a little expensive for our household income of £19k.
The hotel was light and modern. The room was quiet, clean and comfortable. The breakfast choice was very good Staff polite and eficient.
good staff, good food, would highly recommend this hotel no
location was good, staff were very helpful and friendly.
Easy to find, conveniently located close to motorway
Booking.Com had not forwarded the correct reservation details to the Holiday Inn Coventry.A morning paper was ordered but not left outside room and only received on checking out at midday.
Modern, clean, comfortable and efficient staff. Car parking at nearby multi storey car park costing £5-40.
Close to City Not much to do in Coventry
Clean good bed nice space good facilities/good None!
It's quite, cozy, clean and has all the basics that a traveller needs All was great
The staff were very friendly and helpful and the room was good value for money.
Clean, friendly helpful staff, nice bathroom and bed. No Iron.
Clean,modern, attractive Staff not good at helping, bad language
Excellent total experience all round No bad points at all
The hotel was easy to fine and ideally situated for visiting the centre of the city. 5 mins walk from the shopping centre, 10 from the Catherdrel. No specifc parking for the hotel, although there was a car park next to the hotel, which the hotel gives you a 10% discount for.
Staff were excellent as was the room itself - Martin was exceptionable - very helpful
No restaurant as advertised.
Quiet and peaceful surrouding It took more than 1/2 day to find an iron and an ironing board when requested for. Also, there was no pressing and laundry facility available at the hotel.
Very little Dinning facilities
Spacious room. Good location. The general sense of the hotel was 'down at heel'. I sensed it has changed hands and did not feel as well maintained as previous stays. One serious defect was that the cold tap on the bath would not work - I reported this.
conveniant to City Room not cleaned and bed not made up. TV. not working and hotel failed to mend faults. Not dissabled friendly no lifts no ground floor rooms
Nice, well-stocked little bar. And the cost - very reasonable The room itself and bathroom were very dirty. My toilet had no toilet roll.
Location Very out dated, and looked unclean, stained and frayed carpets throughout, first room tv not working, trouser press wires hanging out and not working, bathroom dirty and bath enamel comming off, room decor dirty, view out of window filthy flat roof that needed maintenance, dining room frayed carpet and broken dividing cables on mezzanine, Waiter, although pleasent chap absolute hyper ! run run run run everywhere as in a panic.
Nothing, except from the location. It was the most terrible hotel I have ever being. It needs renovation from scratch. (note: I have visited many many other hotels).
If I had read any of the reviews prior to booking this hotel, I would have avoided staying there even if I had been charged nothing.As it was, even the £30. that I paid was an extortionate rate to pay for staying just one night in the place.It is dirty beyond belief, and the "decor"/ facilities belong in a "Grade 1 Listed" museum of typical 50s/60s design - (when thoroughly "deep cleaned"), - not in what anyone should expect of a purportedly "AA 3 STAR" accommodation, No Matter What Price is asked!! See Previous Paragraph.
staff really not interested in their job, no greeting, no smiling. Downstairs of hotel very shabby. Asked for bar snack menu, told that someone had it. It was a typed list in a plastic sleeve, my grandkids could have produce something more professional and she is only 7!!. Room was ok. glad I was not paying full rate.
food / room service was good heating was broken, hairs on the bathroom floor and carpet grubby
The swimming pool facilities were good. The bar service was poor and the size of the meal was poor value for money. There did not appear to be enough staff for the size of the hotel. The record of our booking was not on computer and they blamed the booking company which was very unprofessional. Also wrongly stated I was room only and not bed and breakfast.
I wasnt happy with the first room they provided, but they gave me an upgrade without fuss. the second room was lovely, and the spa was well appointed The standard rooms were small and needed updating.
Staff reacted well to setbacks. Very nice room (albeit next to car park), but some lights didn't work. Excellent swimming pool. Our room was for disabled people, and had no shower facility and an awkward bathtub. There was no TV remote or tea/coffe making facilities, but staff quickly remedied this. Directions for getting to hotel need to be reviewed.
Ease of booking through this web site The food standards have dropped. Charging for WiFi access which didn't actually work. Pre-authorising my credit card for "added incidentals" which apparently is for "my convenience"
easy access to major cities and tourist locations, eg Stratford the bar was unusable as there was a wedding reception and for most of the evening only had one bar man serving, hence very slow service.
lovely tranquil setting and good standard of facilities and food.
Setting and atmosphere. Very slow bar service. No draught beers or lagers available, apparently sold out. Beer was obtained by the manager after I complained.
Very clean Very poor service especially in bar
The geography of the hotel with steps and stairs made it difficult to move luggage around. I have a case on wheels like many to save carrying. I thought that email assess in an improved and upgraded hotel was poor only really being available in the common areas.
Clean and tidy. Nothing fancy but you have everything you need for a comfortable stay None
The room was comfortable. I was pleased to have a smoking room (few & far between these days!). The hotel was quiet, pleasant and well run, the staff were most polite and helpful. Plenty of parking spaces. Prices for rooms reasonable.Cafe service quick & food quite good. Would have liked cooked breakfast, though the continental one was adequate with plenty of choice. The door `key` did not always work first time. There was a bit of a `drain` smell in the bathroom. The Cafe menu was a bit limited. Drinks a bit expensive.
Very pleasant staff. Clean, tidy. Some small maintenance issues. Telephone connection intermittant. Overflow pipe on sink not connected.
It was general to the centre centre and public transport menu . . Was alright for people looking for snacks only
The location in relation to the university and the shops was perfect - only a short walk away. The onsite food was surprisingly good for a budget hotel.
Budget hotel, that close to the city center.
Location is very good very close to station and shops. The hotel has good parking area. The staff were ver helpful.
Room too small some of equipent did not work properly
Friendly staff, clean room with mobility bathroom,nice bar area. Reception did not stand out upon arrival in the car park.Bed was very uncomfitable with a chip board base and a firm foam mattress. The room had a list of items the hotel could provide on request, one of them was for a 'vibrating pillow', I asked about them but the staff and manager did not seem to know what I was asking for ?
pleasant, helpful staff food could be improved and eating area made more comfortable
the rooms are spacious and the hotel is in perfect location for city centre.i also requested a downstairs room as i had recently broke my ankle.i was most pleased on our arrival that we had been allocated a ground floor room. couldnt fault the hotel it was perfect for our needs.
Food Bedrooms very dark
friendly staff, good quality facilities, good quality rooms
Taking into consideration its a 3* hotel value for money 10 out of 10. Excellent location and facilities also very good staff.. The food I didn't try as I ate elsewhere, but I took a quick look at the menu it looked interesting. I would stay there again and I would recommend this hotel. The room could have done with a little TLC...
The hotel was very easy to access, although the windows are drafty and the bathroom is pretty dated. Everything was clean Wifi connections was very poor which stopped me from working effectively
Handy location. Staff were all very pleasant and room was a fair size. For the price, I have no criticisms whatsoever.
Location good and easy to find
My wife liked the barman! Dire food - we travel frequently and are aware of standards for rosetted restaurants Finding leaflets re Funeral Receptions in the lounge before we ate wasn't too encouring! Hotel a bit shabby and tired
So quiet and relaxing.
quietness alarm going of @ 02;30am