Detroit Hoteller

Staff is friendly and accommodating nothing

Great room great service Poor buffet staff. So smoky on casino floor it got hard to breathe.

The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.

I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.

i liked the staff a lot, and the casino aspect no free breakfast? if i pay $200 a night for a room, i expect at least some fruit and cereal. but nothing other than coffee was provided.

The room is spacious. Along with great walk in showers. Great casino but seemed like dance club more than about shows or amenities. Wonderful employees very helpful and curtious. Valet is highly recommended. The slowness of elevators after a sporting event is a downer but small inconvenience. Few things that I noticed could be better. Lots of waisted space. Areas of casino seamed like could've been better. Wish they had shuttle to the two stadiums near by comerica park and ford field. Shuttle to and from airport rather than taxi would've been a great addition to the hotel. Overall 5 star hotel. Do wish they had all night buffet because most sporting events get out after their restaurants 11pm closing time but things that could be small upgrades to their hotel

-Loved the pool and spa facility. the room was fantastic, loved the bathroom. access to restaurants and the casino were great as we did not have to go far to get drinks or food. -Drinks were very inexpensive and of good quality. Our cocktail waitress, Autumn, who worked at the Axis lounge was very very kind and hard working. she checked on us many times so we could enjoy our time on the couches without having to get up to order drinks. -we are a gay couple, and felt safe staying at the hotel. Although when I made phone calls I was called "Mr.Johnson" a number of times. -there really needs to be a mini fridge or cooler that we can put leftover food and items in. we were traveling by car so a lot of our items would go to waste. -security guards at living room entrance, there needs to be more consistency in them knowing what all of the guest room key cards look like. we were questioned about being guests because we had cards that said "TAP" on them, and the security guard had only seen ones that said "AXIS" on them. plus no other guard stopped us like that. -having bathrobes in our room would have been a plus because we went to the spa so often but had to walk down in just bathing suits and wet towels.

Great shower. Nice beds. Very friendly staff.

service by staff and room size was big. hotel was very smokey

Always great

the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.

The staff was very friendly and accommodating to my needs. Great location and great building!

Gorgeous room and lobby Centrally located Courteous staff Shuttle service Valet parking is costly Mini bar offerings were costly

The room was huge and really nice with great proximity to the casino.

Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone

Room was massive. Continental breakfast was cereal.

Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us

great hotel, great location very nice no problem at all

Pillows were to small and the getting accesses to the elevator

With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!

The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly. i would have liked a heavier blanket and the pillows were very big and puffy for my neck.

The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good

Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.

The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!

We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.

We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.

The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.