Hoteller i Detroit i nærheden af Rivertown/Warehouse District

Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.

I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.

Nothing. We had booked this hotel via kayak. When we arrived to the hotel after being tired from traveling we approached the two ladies at the desks. The one lady asked us if we were checking in and we said yes. She then asked if we had a reservation and we said that yes we did. She asked for the last name which we gave her (and spelled for her) and she very rudely looked at us and said "What???" So I spelled it for her very slowly again. She then rudely said "Just give me yo ID". So we did. She then said "When did ya"ll make this reservation??" I said "Earlier today, I can give you the confirmation number..." She then interrupted me and said "No we don't have no rooms, we full". I said "Well can you look at the confirmation number maybe..." Interrupted again "Nothing I can do, contact whoever you got the reservation from." So we left. So rude. Not willing to help us find another place or work with us. Nothing. Contacted kayak and they were amazing. Refunded us the cost and helped us find a hotel.

Room was clean I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.

clean room and nice view took 2 hours to ck in !! cant get must worse then that!!

Staffs were really friendly. Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.

You guys set me up with an agency who doubled booked me. I would recommend following up with the various agencies first to see if your customers actually stayed at the hotel, instead of shooting out these emails that don't make you look good.

the staff (one young gentleman in particular) was very welcoming & helpful. He helped with directions, maps, things to do & made arrangements to check us in hours before the normal check in time. The location of this hotel is great. We love to walk everywhere, and we found everything to be within reasonable walking distance (in town for a football game) but there is a cheap 50 cent train ride to take you everywhere too my only complaint about this hotel was the noise at night. I'm assuming it was louder than usual because of the full house in town for the steeler-lions game but we were awoken several times at night with what sounded like shady business a few times. but just for the record, the loudest, longest and most annoying disturbance was an obscene, intoxicated canadian who was locked out of his room at 4am for an hour or so.... the staff made sure to apologize for this when we checked out in the morning.

friendly and helpful staff - good value for money

It was inexpensive and clean with friendly staff in a convenient downtown location that was easy to access downtown Detroit. This was a location that is not overly friendly late at night and a family with young children would need to be concerned if outside in the evenings.

location near renaisance center, breakfast at attached diner

Within walking distance of Greektown! I rooms we cheaper on there sign then on this site. The double rooms have better beds.

Within reasonable walking distance of Ford Field and people mover

Staff were nice and pleasant. Everything else pretty abysmal. An older facility that didn't feel safe, clean or comfortable. Dirty shower and towels. Didn't even look at state of sheets for fear of what we would find. Came out covered in flea bites. Very noisy. Wouldn't stay again or recommend. Stayed here only as rest of city fully booked - paid way too much as a result on top of it all. Would travel out of town to find a room next time.

The Manager was very friendly. The ice machine on our floor did not work

The remote, the curtains and alarm clock were broken.

I liked the location, nice and close to the centre (10 minute walk). Breakfast was o.k. considering it was free and for the price of the room ($70). Free parking is good. Rooms were clean & good bathrooms. Friendly staff, always helpful. Corridors/communal areas seem a bit shabby, but fine really.

Good for a quick stay if you're not going to be in the hotel except for sleeping

While overpriced for the age, it was the least expensive hotel in the area by $100. Staff was rude at check in. He hardly spoke English, and was on the phone with someone else while checking us in.

Room ok , bed ok, location to Belle Isle (Indycar race) Broken elevator , someone set off fire extinguisher around 11:30pm and it set off alarms until aprox 2 am- very loud and disrupted sleep- haze in hallway for hours

The staff were very friendly

Price Dirty

It was horrible dirty nasty and the heater was loud