In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
the room is quiet, I dont hear noise from outside I like all
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
Spacious rooms, great location, room furnishing
The view of KL towers no
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
every thing was perfect :) no
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
Good proximity to Petronas Towers Lift access through room keycard
Modern, stylist and prestige hotel. Staff so freindly. coctail at executive lounge absolutly delicius. and hotel taxi for 6 ppl is convinient. suit for family or group trip.
I have stayed in this hotel since the first week it opened while travelling on business. The staff are great, X on the management Team is their hidden asset ! Nothing too hard to help or please. The beds are second to none, QBA Bar downstairs is great and the food variety in the hotel and nearby fantastic. Its located right in the shopping district from anything from clothes to computers and the rest. The Executive lounge was recently redone and is great. Get a Suite if you can ! Which is very comfy, surround sound and the bathroom to enjoy a view from
Highly professional in every respect. Makes the other Westins pale in comparision. Rooms are stylish and VERY CLEAN.
Great hotel overall. Will stay there again. Location is next to the central shopping area, as well as the Food street. Staff was very helpful as well. Love the bathroom, bed was comfy!
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
Room size big.
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
they did not have our rooms available and tried to avoid giving us the reservation we booked
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
Lidt luksus oven på 3 måneders backpackerferie. Der var stille og roligt - ingen larm fra naboværelser og placeringen af hotellet med tæt til det centrale KL. Morgenmadsbuffeen kunne gøres meget bedre med et stort udvalg af oste (i stedet for kun den ringeste kvalitet af skiveskåret plasticost), større udvalg af frugt. I det hele taget var kvaliteten af det meste af maden meget ringe bortset fra kaffen. Det ville også være passende med frit internet både til medbragte laptops og på hotellets stationære computere.
Foyeén er flot og der var terasser til vores værelse Vi var der for 6 år siden og værelserne var meget forældede siden da, nu virkede der nusset og ikke helt rent. Vores etage lugtede af røg. Morgenmaden var også væsentligt dårligere. The Federal i samme prisleje, der ligger lige rundt om hjørnet er SÅ meget bedere!
Dejligt hotel med perfekt beliggenhed
The breakfast buffet is intersting with a lot of different food. The swimming pool and fitness area is kept clean, and the areas are easily accessible. The cafe on 1.floor is actually really nice, though there are few customers. It should be more visible to the hotel guests.
God beliggenhed, dejlig morgenmad, meget roligt, dejligt værelse, gode senge, god air con. At det koster 20 myr for ½ time for at bruge computer
great location, friendly and helpful staff
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
Central to the main areas of KL
It in the center of city and neer to train station Water comes from selling from light
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
location -- close to malls, stores and city old run down rooms, not well equipped.
good location for shopping poor customer service who attended to us, poor condition of furnitures
Venlig betjening og ved ankomsten blev jeg opgraderet til en suite uden beregning. Desværre blev jeg voldsomt forbidt på underbenene af bugs, der øjensynlig kom fra gulvtæppet, da jeg sad og arbejdede sent den sidste aften aften i det til suiten hørende kontor. Det udviklede sig - dagen efter at jeg havde forladt hotellet - så voldsomt at jeg måtte søge professionel hjælp og have antihistamin og smertedæmpende salve. Jeg har ikke oplyst hotellet om dette idet jeg jo var checket ud da det udviklede sig.
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
everything was excellent nothing
Friendly and proffesional staff. Slow internet connection
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
very exllant hotel location and butiful loby with live band
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
lovely staff..great buffet cero complains...everything was superb
service of staffs
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
Hotellet er utroligt luxuriøst med en enormt flot reception, restaurenter og store flotte værelser. Morgenmadsbuffeten er enorm med utallige valgmuligheder. God pool, meget hjælpsomt personale. Underligt nok var der en del myg både i receptionsområdet og på værelset. Wake up call bestilt til afrejsemorgenen kl. 4, men det skete ikke. Den ellers overdådige morgenmadsbuffet blev ensformig i løbet af dagene, og noget mad var tydeligvis genopvarmet fra dagen før.
Gode faciliteter på hotellet. God morgenmadsbuffet. Store værelser og fin service ved check-in. Ligger tæt på shopping-centre og restauranter Noget langt til nærmeste tog-station
I høj grad tilfreds med hotellet og vil gerne bruge det igen. Restauranten var også klasse A1. Hotellet er nyt og byder på prima komfort. Beliggenheden i The Golden Triangle er sikkert ideel for de fleste gæster. Ved check in var der problemer med betaling med American Express Card. Dette gælder også visse andre hoteller, både 4 og 5 stjernede, i Malaysia. I stedet brugte jeg Visa. I Kuala Lumpur har jeg tidligere flere gange boet på et andet 5 stjernet hotel, hvor American Express uden problemer blev brugt. Da Royale Chulan skilter med Amex bør hotellets betalings-set up til bank måske forbedres.
flot og dejligt hotel good value for money fremragende beliggenhed
In all respect this hotel is outstanding: food, spa, massage, pool, room and privacy. Quite and well positionned excellent connection to airport train
The breakfast buffet was very good there was a wide choice of dishes. There were a couple of stains on our pillow cases and the room was very small, for the price. Restaurant prices were very expensive too.
one of the perfect hotel in KL
Breakfast was great!
Fantastic in every way, 5 star + one of the most comfortable luxurious hotels i have ever stayed at, even had an lcd tv built it to the vanity mirror. Better than expected. Bar prices expensive, but pay for what you get
Views from the hotel room, cleanliness, room modern design, overall atmosphere. Everything is new and luxurious. Ratio quality/price is one of the best hotels i've ever been. Swimming pool and yacuzzi are fabulous. The breakfast is completely amazing, they prepare natural juices and the options are huge, very high quality food You have to take an underground to the center (although just in two or four stops you are there). Fortunately the underground is just in front of the hotel, in the KL sentral station
Swimming pool, gym and breakfast
I like the grand and modern interior design of the hotel. A well-equipped gymnasium and a nice pool help me relax after a whole-day work.
Early check-in and late check-out but might be due to the fact that I am a Hilton Honours member. Breakfast with hotel stay but was not that clear when booking online. promo rate whilst fair; hotel should offer better promo rate for single travellers and during off-season Parking charges (friends and biz associates visiting have to pay).
It's only 100 meters away from Central KL railway station where KLIA Express ends Breakfast could be better for the money paid
Excellent room and facilities. Very convenient location for airport stopover with KLIA station just outside.
Everything!!!! Staff, facilities, food, pool.... Oh! So good! It was wonderful! The restaurants' service. It took to much time to get the food, specially for this kind of hotel.