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The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
Concierge is the best. Thanks to Koy, nishant and gary
Good proximity to Petronas Towers Lift access through room keycard
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.
The view of KL towers no
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Not satisfied The facilities are old
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
great location of the hotel
their services no
The location and excellent service. none
comfort and spacious rooms. Location very good.
good ambiance by the staff entrance should be changed at the front
1) close proximity to the shopping areas 2) good buffet spread Room was too small
It's location. N.A
The gift for the children (chocolate etc)
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
It was a clean and comfortable hotel and the location was perfect. Nothing
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
Near to KLCC and the rate is very excellent
the rooms were big and comfurtable, nice city view check in was dellayed 45 min without conveniant reason, too much crowdy hotel
The convenience of being in a central location and having a mall right in the premises The food at big apple Coffee shop is not of international standard. Menu selection is too austere and cuisine tends to be too ethnic. The tv in the room has only a few channels and the remote cxontrol doesnt work on top of the fact that the huge old fashioned tv has to be shared by the bedroom and living room
Proximity to my areas of interests. The room was too large for a single occupier but well suited for couples.
The curtousy of the duty manager The facilities of the room, the furniture, the busy elevator, non- availability of extra balnket and internet service within the rrom or within the lobby
the hotel room need more mentinnence
The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.
The perfect view of twin tower & kl tower from my room & the attached good big mall & entertainment center to the hotel. In short its a perfect hotel in city centre & near to all main malls
It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for. The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.
It's location within a shopping complex. The staff is not experienced in Hotel Services. The cleaning is not up to 4 star hotel. The qulaity of the furniture is too low.
The room was good and comfortable. Convenient as it was nearby shoppng centres and restaurants. The information was not given accurately nor informatively. Internet connection was not available in all rooms as mentioned in the website, nor any information placed in the room to highlight such so. Staff was not informative and did not give proper information and was unprofessional to give excuse that we need to request for such facilies when website states its availability.
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Location is great. Not really a 4 stars hotel, poor services, no internet.
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
I liked the cleanliness and the convenience and the breakfast not much
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
Location near the monotrain, expensive,
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
Friendliness and efficiency of the staff
business breakfast facility, pool area
Very good value
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
Spacious rooms, great location, room furnishing
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
the room is quiet, I dont hear noise from outside I like all
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
very exllant hotel location and butiful loby with live band
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
Friendly and proffesional staff. Slow internet connection
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
service of staffs
lovely staff..great buffet cero complains...everything was superb
everything was excellent nothing
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
they did not have our rooms available and tried to avoid giving us the reservation we booked
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
Room size big.
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
In all respect this hotel is outstanding: food, spa, massage, pool, room and privacy. Quite and well positionned excellent connection to airport train
Excellent room and facilities. Very convenient location for airport stopover with KLIA station just outside.
Swimming pool, gym and breakfast
The breakfast buffet was very good there was a wide choice of dishes. There were a couple of stains on our pillow cases and the room was very small, for the price. Restaurant prices were very expensive too.
It's only 100 meters away from Central KL railway station where KLIA Express ends Breakfast could be better for the money paid
Breakfast was great!
Everything!!!! Staff, facilities, food, pool.... Oh! So good! It was wonderful! The restaurants' service. It took to much time to get the food, specially for this kind of hotel.
one of the perfect hotel in KL
Fantastic in every way, 5 star + one of the most comfortable luxurious hotels i have ever stayed at, even had an lcd tv built it to the vanity mirror. Better than expected. Bar prices expensive, but pay for what you get
Views from the hotel room, cleanliness, room modern design, overall atmosphere. Everything is new and luxurious. Ratio quality/price is one of the best hotels i've ever been. Swimming pool and yacuzzi are fabulous. The breakfast is completely amazing, they prepare natural juices and the options are huge, very high quality food You have to take an underground to the center (although just in two or four stops you are there). Fortunately the underground is just in front of the hotel, in the KL sentral station
Everything in the Hilton quality Hand towels were missing in the exec room I stayed. There was nowelcome chocolate either. I found these things when I stayed in another exec room two days later.
Early check-in and late check-out but might be due to the fact that I am a Hilton Honours member. Breakfast with hotel stay but was not that clear when booking online. promo rate whilst fair; hotel should offer better promo rate for single travellers and during off-season Parking charges (friends and biz associates visiting have to pay).
room is beyond my expectation for the price we paid. location is very good also Long queue for breakfast
Breakfast! Nothing... Great experience!
For some reason 3 days in a row the cleaning staff did not clean my room. Overall the staff is friendly, will help you to the best of their ability but their ability is very limited.
pick up from the hotel to KL CC and Pavillion nothing
Hotel stuff was very helpful. Buffet was good Internet is very expensive
The view at the 23rd storey was great. the rooom was good Had to pay for the internet....also the parking. Should have been free.
easy access to hop-on-off buses n/a
I like the location of the hotel, the quite environment and the best thing i like it is the customer services which i only found it in Burj Al-Arab Hotel-Dubai. Currently no.
Venlig betjening og ved ankomsten blev jeg opgraderet til en suite uden beregning. Desværre blev jeg voldsomt forbidt på underbenene af bugs, der øjensynlig kom fra gulvtæppet, da jeg sad og arbejdede sent den sidste aften aften i det til suiten hørende kontor. Det udviklede sig - dagen efter at jeg havde forladt hotellet - så voldsomt at jeg måtte søge professionel hjælp og have antihistamin og smertedæmpende salve. Jeg har ikke oplyst hotellet om dette idet jeg jo var checket ud da det udviklede sig.
Gode faciliteter på hotellet. God morgenmadsbuffet. Store værelser og fin service ved check-in. Ligger tæt på shopping-centre og restauranter Noget langt til nærmeste tog-station
flot og dejligt hotel good value for money fremragende beliggenhed
I høj grad tilfreds med hotellet og vil gerne bruge det igen. Restauranten var også klasse A1. Hotellet er nyt og byder på prima komfort. Beliggenheden i The Golden Triangle er sikkert ideel for de fleste gæster. Ved check in var der problemer med betaling med American Express Card. Dette gælder også visse andre hoteller, både 4 og 5 stjernede, i Malaysia. I stedet brugte jeg Visa. I Kuala Lumpur har jeg tidligere flere gange boet på et andet 5 stjernet hotel, hvor American Express uden problemer blev brugt. Da Royale Chulan skilter med Amex bør hotellets betalings-set up til bank måske forbedres.
Hotellet er utroligt luxuriøst med en enormt flot reception, restaurenter og store flotte værelser. Morgenmadsbuffeten er enorm med utallige valgmuligheder. God pool, meget hjælpsomt personale. Underligt nok var der en del myg både i receptionsområdet og på værelset. Wake up call bestilt til afrejsemorgenen kl. 4, men det skete ikke. Den ellers overdådige morgenmadsbuffet blev ensformig i løbet af dagene, og noget mad var tydeligvis genopvarmet fra dagen før.
The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good. No negatives
Near train station A bit dated
breakfast and location having to pay for basic internet
Very good location. east to access and very close from train station. Relatively old.