Eilat Hoteller

The hotel was run down and smelled like smoke in hallway. Toilet didn't flush. Took 45 minutes to get a toothbrush. Non friendly staff. Dirty rags on floor of elevator. Not worth the money, Not 5 stars, Maybe 2!

Big suites, very nice location, pretty litle heated pool for small ones, The food is satisfactory, would not opt for a full board, every possible restaurant available within 3 minutes walk. Posh shoping area in the lobby area of the hotel, new entertainment complex "king city" jus a walk away. We stayed with 2 kids, so it was a good choice. Other hotels with family suites were full somehow. Out of season - some facilities closed. Some minor maintenance problems like open electricity wires or parking gate cards not fixed for a week. Outrageously expensive wifi for a digitalized country!!!!

food was excellent i had a problem regarding the billing with this hotel. I did the booking through you at one price, and when I came to check out they wouldn't accept the agreed price. I am awaiting my credit card bill to see what they actually charge me. Obvioulsy if there is a difference I will get in touch with you again. I am very upset about this as It delayed my departure while I tried to resolve the matter, eventually I just left as I was already late.

excellent food. Very nice pool area. Cleanliness. treatments in spa. Took quite a long time- nearly a full afternnon - for reception staff to accept that the phone in my room was indeed broken. Four staff members kept telling me I was using the wrong codes. Finally a very nice maintenance man got it sorted. Did not like the congestion at reception area and having to wait for service on a number of occasions.

Food selection gate to the beach open only at 6 AM

the swimming pool was great. proximity to the beach/beach front was good. breakfast was excellent (but definitely too busy after 8:30am) the rooms were not 100% cleaned and outside /balcony furniture was not cleaned. carpets very dirty. fittings in bathrooms falling off. request for high floor ignored (was put on 1st floor). air conditioning had to be on MAX adequate (we were not sweating) but could have been much better. sound on TV was terrible (had to have volume on max to try hear). one room key did not work and took 2 attempts to get fixed. In fairness, we did not complain about any of this - so we did not give hotel a chance to change our room (we were already unpacked).

The setting and location is very central. The breakfast is better than average, but on par for a hotel of this stature. The service in the hotel does not compare to other hotels in other countries of this price and stature. There were a few members of staff that were very customer centric, but on the whole, the staff do not understand great customer service. I feel that the management of this chain would be the place to start.

The pool design / views from rooms onto it / direct access from all floor areas; the bar and terrace. Service was less than quick / sharp - but no different from my experience at another Israeli hotel which I'd also recommend.

Free parking Bad location (far from center, far from the beach, too close to the airport), bad smell on the ground floor, pool (not heated) too cold to use. Rooms are not clean (stains on carpet and mattress). Overprised, paid $70 for up upgraded room with "pool access", wasn't worth it. No access to mini bar and room service because hotel policy is to up upfront for your entire stay before you check in. Staff not helpfull, most did not speak English.

Hotel is well designed Service is spotty, no hair drier in the room, no printer at the internet station, annoying checks and paper signing every time you order a glass of wine in the restaurant, etc.

There were some nice things about the hotel, namely the pool as well as the daily breakfast. The amenties were limited for a hotel of that expense (e.g., absence of shampoo, conditioner, lotion, bottled water). We found the hotel significantly overpriced especially given its location (i.e., distance from the sea) and the current, dismal economic climate. In hindsight, we would not have spent this much money on a hotel of limited amenties in the room and its distance to the sea. Please let us know if Israelis pay the same price as visitors from other countries such as the USA. We wonder about that.