Hotel was a bit tired and needed an upgrade so I would rate it 75/100. But food unbelievably good and pool area and beach great Needs refurbishment in public area's but service and food great!
Dead see only
Direct access to Dead Sea, large, comfortable room, all inclusive. The staff don't understand good enough English, some kind of information is completely missing, e.g. nobody could explain what kind of coctails and wines are served and from what kind of short drinks at the counter. A simple sheet of paper with an explanation in English would be enough.
We really liked the fact that it was on the beach. The front desk manager was really nice. The room was very comfortable The check in takes very long not enough staff. The pool towels saw better days. The bathrooms and rooms had no facial tissues. Elevators took very long to get.
The nature with the mountains was great. The hotel is very close to the dead see. The entartainement is amaizing. To many people, especially in the restaurant.
nice modern hotel, big beds, direct on privat beach, nice food all inclusive, staff not speak english, all inclusive alcoholic drinks are very bad, spa is too small for this size hotel, no mud only twices a week.
nice beach right next to hotel, good food, entertainment very Russian few people spoke English
location, food and weather
Location (beach), good swimming pool, all included, friendly staff Disrepair of the furniture
the service was superb, food was excellent, rooms were nice and spacious there were some glitches in the room (loose screws in the bathtub, broken toilet flush) which i didn't expect in a hotel of that category; evening entertainment was only in Hebrew - but this was expected as almost all the guests were Israelis
very nice pool and clean rooms.I called for maintenese ane they showed up very soon. The pool closes at 6.30 in the afternoon.very early!!!
Very tasty,comfort, nice place at all.
The manager was amazing able to accommodate us after I booked the executive suites by mistake for my kids. The beach is the best and most comfortable one on the Dead Sea. The hotel has many pools, and is very spacious. The kids club has many options for entertainment. The hotel is clean. The spa treatment rooms are very cold. I left without finishing my last treatment because I was so uncomfortable. The beds are on the hard side unlike other 5 star hotels I stay. There is no heating in the rooms, so was cold at night. No option for people who need a low soft pillow to sleep. Before leaving the beach we were told by concierge they have towels at the lifeguard booth. So after we do the mud and wash ourselves at the Dead Sea, we found no towels. He said they never keep towels there. luckily, we bargained with the lifeguard and exchanged two towels for a little flirting offering my nanny as a date (made NO sense but We needed towels for the kids).
Very comfortable rooms, helpful staff, nce beach, excellent restaurant
Very comfortable hotel with excellent food and facilities. Staff were not the friendliest or most efficient.
He Hotel is very fancy, new and stylish. Unfortunately, looks are deceiving. The bottom of the pool is covered with black mold. I personally removed one cockroach from my dinner plate and a maggot from my orange juice. Staff is clueless and undertrained, the hotel does not have direct access to the water (other hotels do), and they nickel and dime everything, from Internet use to use of a baby crib. This place is not worth the money and is dangerous.
the hotel was located across the street from the dead sea The hotel staff was not friendly
location, design, comfort, cleanliness, service
Location Staff are poorly trained, demotivated, rude, loud and inattentive to guests communications or requirements.
the food was very good sabbat dinner was lovely we had the feeling that you staff was not so happy ,and not feeled that they where part of a team
Nice view from high rooms Staff was extremely un friendly, if you get price in USD , you need to add about 10% as they charge in sequel according to their rate. Rooms are old, and entrance to SPA is for extra payment
I found the hotel, once again, to be exactly what I wanted: affordable, friendly with fine food and a fine bar.
Det var dejligt, at man kunne vente med at tjekke ud om eftermiddagen. Der opholdt sig en færøsk gruppe af ældre, religiøse men venlige modne mennesker. Gruppen fik lov at side og synge salmer i hotellets eneste lounge om aftenen. Jeg synes, hotellet skulle have fundet et aflukket sted til gruppen, da vi ikke alle syntes lige godt om at skulle høre på korsang om aftenen.
I cannot believe that this is rated as a 5 start hotel. The rooms are old and filthy. The staff, insanely rude and unfriendly. Imagine the front desk not saying good morning to you, or calling reception and hearing "Yea" instead of hello or your name. As if you are doing them a favor. The buffet is limited and extremely expensive. This hotel is for the older crowd to whom they are also rude.
It was by the beach the food was ok the bed was huge There was a band aid in my bed the dead sea had some pipe with a bunch of stuff flowing into it which was kind of gross they closed the pool super early
The food was great, and the spa is really good Their beach was a construction site, it was terrible!!! Noisy and no facility want so ever! The reception staff had made a mistake and let in other guests into our room. When we came back we saw a staff member going through our staff to find out who was staying in the room 500 shekel went missing... They had charged us 18% extra for taxes - out reservation said it was all included. The security if the hotel said they will take care if the situation and investigate the theft and will let the manager of the hotel know of the situation. A day later the hotel manager had no idea of the theft and the security of hotel said they cannot investigate and they can't do a thing, the only people who can investigate thus is the police so we need to go to the police station to file a complain. That was a nice stay...
the pool area was dirty with articles floating in the pool...the wireless internet that was advertised was not working...the area in front of the hotel was dirty
As for me, hotel is situated in rather quiet place and have good personnel. Despite this, room equipment looks bit old.
Hotel staff, facilities, location, symplicity and meals
Ok budget hotel. About 10 min walk to the beach (they have shuttle). Breakfast was good. Rooms were reasonably clean but don't expect anything special. Every hotel around Dead Sea is very expensive so this is probably the best deal for the money at the moment. If you want somthing nicer then be ready to spend way more money.
It was comfortable, but i didn't like look from a window (seaside would be perfect).
Room was clean and functional. Short walk to the beach. No drinks served - beer or wine at dinner.
room, staff of company hotels location, bad food
The location was good (close to "downtown" shops and MacDonalds), the shower (always hot water), and the food (a wide range, including salads, at breakfast and dinner). The multi-lingual front-desk staff (mainly Max) were always helpful. This hotel caters mainly for Israeli Russians, so most of the guests and the TV channels are in Russian (or Hebrew) + a few movie channels. The only English news channel is Russia Today! The beds were rather hard, and the air conditioner worked but could not be regulated much. The hotel is nothing fancy, but as there is lots to see in the area of the Dead Sea, that was not a problem.