Épernay Hoteller

The receptionist on duty on arrival was so charming and so apologetic for the difficulties everyone has in finding the hotel (lack of signage - the Town Hall is to blame). The receptionist on duty on departure tried to charge me more than my booking confirmation said for the room, on the grounds that we'd had a bigger room than we booked - how were we to know that? I won though.

Clean, new facilities, convenient. Good bed - firm. Good value for money. (Excellent for Epernay) The fire doors were so tight & stiff that when opened they banged shut again. My room was right next to the fire doors, so they banged closed throughout the night.

The rooms were a decent size and the price of rooms was quite cheap. It was handy to have a carpark for hotel guests. Very difficult to find. Lacking in basic things like a map of the area. Room not cleaned during the day. It had the feeling of a hospital rather than a hotel.

Good clean and modern hotel with friendly if hard pressed staff (see below).Good room and facilities and convenient location Appalling road signing-ie none Disastrous breakfast arrangements which left us with no bowls,cutlery orange juice or choice of food despite numerous requests to the hard pressed member of staff serving.Ended up a rip off for us as we didnt get a proper breakfast at all.Avoid it until they get this sorted.

The Jean Moet is situated in the quaint central area of Epernay. It is a short walk to the best restaurants and champagne cellars in Epernay. It serves a simple yet enjoyable breakfast, and is impeccably clean. We had booked a standard room and were disappointed by its size. Definitely worth the 20 euros more to book a superior, which was significantly larger. The bathroom door was a sliding door, much like what you would see in a dressing room, so the privacy level was next to zero. Meanwhile the staff was not on point in telling me what champagne cellars were open on the off-season (even though the hotel was obviously totally booked even during the off season to visit the cellars... did they really not know Moet&Chandon was closed on Saturdays?). Lastly, there were problems with the hot water in our room, twice. The reception compensated by comping our two days of breakfasts.

This hotel was perfect for our requirements for one night. It was clean, bright, and compact. It offered free WiFi access which many more luxurious hotels do not. The breakfast wasn't noteworthy, but was sufficient.

New hotel, good value for money Very small rooms, terrible sewage smell in the toilet.

clean hotel bed and shower are not designed for people longer than 180 cm

it was cheap and clean

Clean and tidy. Close to Epernay town. Value for money. Tiny bathroom.

Close to town.

in the central of the city no, good value for money

Very close to Avenue de Champagne

Friendliness of the staff No parking facilities Room tired Toilet faulty Bathroom too small and shower screen inadequate

Convenient for walking to Champagne houses, air conditioned. We wanted to have a little picnic in the breakfast room/bar one evening, buying champagne from the bar and we were not allowed to, as "someone else in the bar might not like it". There was no one else in the bar and it was already around 8 pm. The breakfast was way too expensive, 12 euros, and all that was offered was pastries, cereal, fruit, juice and coffee/tea.

Very good location and easy parking. Helpful staff. Bathroom rather tatty and cheaply fitted. Loo ridiculously jammed up against the wall. We were overcharged for breakfast owing to their confusing system.

Close to the centre of town and hotel staff very friendly, rooms were clean and perfect for what we needed. There was no parking at the hotel, but there is a large car park that you have to pay for outside. I thought this should be included in the price.

convenient location, good breakfast, clean typical old style french hotel, no frills room was small but adequate for the needs of a few nights stay.

Very good service for the very modest price. Excellent situation, kind and carefull staff, good breakfast. Most possible comfort (hear dryer, wifi) for the small family provincial hotel. no