Beautiful hotel and fantastic location, very friendly and helpful staff. We had a corner room on the second floor which was very nice, but had a strange open layout with the toilet being virtually inside the bedroom - bit of an awkward room design.
The hotel staff were outstanding. They were quick to help and set a high quality of service. In the spa, there were a few minor things that needed work. One of the features didn't function and there was some part that looked in need of a bit of repair. ...and lastly the lighting... it seemed like there was a light that was. These are minor points though, I really enjoyed the spa.
This is a very comfortable city-centre hotel, well designed, with friendly, helpful staff, and a nice spa.
The reception staff were incredibly friendly and accommodating, providing plenty of suggestions for eating and exploring. The hotel room was spacious and clean. The location is by far the best aspect of this hotel as it is only a block from the Cathedral (where you can catch a bus to the Alhambra) and the Albaycin and about 3 blocks from Puerta Nueva. The more backpacker style tapas bars are right next door on Calle Elivira, although people may need to go a bit further afield if they are looking for a more refined experience.
Location Noise from traffic
Located within a few blocks of the center of the city, this beautiful hotel is a prize. Friendly multi-lingual staff; comfortable, clean, modern rooms; roof top bar -- what is there not to like? Really enjoyed ourselves.
The free wifi, the remaining of the 16 centuries underground in the entrance of the hotel, near to Alhamra 10 min by taxi, the old & new shopping stores No dry clean service, the bathroom aparts no privacy, and there is smell in the bathroom
Fantastic, impeccable and beyond reproach. This was, in summary the perfect escapade for Granada I feel; and my wife echoes my comments too. Staff were most helpful and jolly; and it had a most magnificent night view of the Catedral and Alhambra. Also, within walking distance to most shopping areas and bazaars. NONE!
The staff were superb, especially the lovely Salvador! The location can't be beaten, the standard of fixtures and fittings is very high and there is some flair to the design. The rooms are not suitable as twin rooms - a twin room merely comprises a king sized bed made up as two singles, not separated at all and there is no door to separate the bathroom, merely doors on the toilet and shower cubicles. So the rooms are only recommended for singles or very close couples!
Salvatore, at front desk, went far above and beyond with his hospitality and helpful information. Great attitude
Front staff was very helpful. The room is of Modern Design, but in some way not convenient.
Very Helpful Staff A little too much traffic noise
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
location,helpful staff,good facilities
very very clean. and near by downtown no
Location, location, location
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
Convenience to sites in Granada
the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
location was great, parking was good but hard to get to. no pool
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
very well situated
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
Central Location, friendly staff
style of hotel and convenient position
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
perfect location, nice room expensive, especially meal services
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
Hotel staff was very friendly and helpful.
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
The location was excellent. Breakfast coffee poor.
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
Rigtig god beliggenhed Sengen var virkelig dårlig og man må ikke skylle toiletpapiret ud i toilettet på hotellet men skal benytte en spand, det var ikke så populært.
Vi kunne have vores lille hund, så skønt. Rygning i caféen
Beliggenheden var fremragende
beliggenhed, hotelværelsets størrelse og udstyr nej
Den virkeligt fremragende beliggenhed i centrum. Gåafstand til næsten alt. Udsigten (på en god dag) op til Sierra Nevada.
Central, very clean, nice bathroom More sound isolation would have improved our sleep
at det lå midt i byen meget centralt det var meget svært at finde da det lå ind i en meget smal gade, GPS havde problemer med at finde det
Centralt beliggende, god vejledning til byens seværdigheder, rigtig god morgenmad, venlig, professionel betjening. Hotellet udsender en kørselsvejledning. Der bør gøres opmærksom på, at den skal følges, da en anden vej ind til centrum kan udløse en bøde pga. trafikrestriktioner.
Meget fin central beliggenhed. Venligt og kompetent personale. Roligt. Fin indretning. Nej
Amazing location on a beautiful square. Brand new, beautifully designed hotel. Lovely rooms with small balconies overlooking square. Helpful staff. And for the price, it's brilliant. Noise from the square - lots of birds! Would have been nice if breakfast was included, or had at least been offered.
Excellent location Parking is 5 minutes from the hotel
very comfortable, convenient location, friendly nothing
Location is good. Value for money. We requested non-smoking room, but the room we had was most likely smoking room. You can tell from the smell.. but we could wide open the window and after a while it was alright.
great location, walking distance to anything, quiet rooms expensive parking
The location was great for getting to the Alhambra and the Cathedral. One member of the reception staff was placing his own work ahead of attending to incoming patrons. He was reluctant to be of assistance twice in our short stay--fortunately there were others to fill in and pick up the slack. No English channel for news.
It was vary centrally located.The staff were very courteous and efficient. The beds were comfortable and the linen clean.I also liked we could park the car in the hotel.The breakfast was good value.. The first room we were given smelled strongly of cigarettes!
Good central location to shops and eating. Friendly staff that spoke english. The hotel room was very dated (we felt as if we were back in 1985). No breakfast.
Good central location, helpful staff on reception. Excellent breakfast. Everywhere spotlessly clean. Will recomend your hotel to any of my friends visiting Granada Our stay was fine, there was no problems or things we didn´t like
Parking was available, parking attendant very friendly and patient. Granada is beautiful. The signage on the hotel, and to the hotel is confusing and wrong. Signs to the hotel point in the wrong direction, the Hotel has two different hotel names on the building, even though there is only one hotel. The reception staff were rude and had no understanding of customer service - it was my problem that the direction signs were wrong and I should have known that it was the Hotel Gran Via even though the sign above the reception entrance door has another hotel name. I had e-mailed the hotel twice asking for clear directions to the car park - all I got back was confirmation that we had requested a space. Granada is still beautiful
The hotel is very good value for money. I like the fact that tehy are interested in environmental issues (towels) everything was good
The bed was tiny but very comfortable. The bedroom is very poorly lit - so that you can barely read in bed.
The location is ecxcellent. The stuff was very kind. the room is comfort. The parking is un site. Who needs more....? The location
Imødekommende personale. Fik hjælp til kontakt til Flamingo arangement der var meget interessant. Mulighed for opbevaring af bagage efter check out. Fin morgenbuffet.
Godt hotel - beliggenheden var perfekt. Meget venligt personale og vi fik et pænt stort værelse ud til gaden - rengøring var også OK. Hotellet samt parkering var lidt svært at finde men da det lykkedes gik det også fint.
Central beliggenhed med gå afstand til seværdighederne. Dejligt værelse, venlig og smilende betjening i receptionen. Nej
at der var internetforbindelse uden extrabetaling. At værelsesstandarden bedre end forventet til den pris vi betale 63 euro. Morgen buffeten god men heller ikke mere
Det er et fint lille hotel med venligt personale. Det er meget centralt beliggende. Det er ikke let at finde, hvis man kommer med bil. Det ville være godt, hvis der i beskrivelsen fremgik, at hotellet har en aftale med et parkeringshus ikke lang fra hotellethotellet, gerne med en adresse, så man kan finde der hen med navigatoren
Personalet imødekommende og hjælpsomt. Udemærket morgenmad. Nej, faktisk ikke.
Vi boede på 5. sal med en stor terrasse med fremragende udsigt over byens tage og bjerge bag. Der er også en fælles terrasse. Beliggenheden var i gåafstand til Alhambra og iøvrigt midt i shoppingkvarteret. Om aftenen var der rolig og ingen nattestøj. Gode brede senge. Hotellet fremstod som nyt/design-hotel. Man kan ikke parkere lige ved hotellet p.g.a beliggenheden i gågade, men der var p-hus ca. 100 meter derfra og det fungerede fint. Vi har været meget tilfredse med hotellet.