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Salvatore, at front desk, went far above and beyond with his hospitality and helpful information. Great attitude
The hotel staff were outstanding. They were quick to help and set a high quality of service. In the spa, there were a few minor things that needed work. One of the features didn't function and there was some part that looked in need of a bit of repair. ...and lastly the lighting... it seemed like there was a light that was. These are minor points though, I really enjoyed the spa.
Located within a few blocks of the center of the city, this beautiful hotel is a prize. Friendly multi-lingual staff; comfortable, clean, modern rooms; roof top bar -- what is there not to like? Really enjoyed ourselves.
This is a very comfortable city-centre hotel, well designed, with friendly, helpful staff, and a nice spa.
Front staff was very helpful. The room is of Modern Design, but in some way not convenient.
Location Noise from traffic
The staff were superb, especially the lovely Salvador! The location can't be beaten, the standard of fixtures and fittings is very high and there is some flair to the design. The rooms are not suitable as twin rooms - a twin room merely comprises a king sized bed made up as two singles, not separated at all and there is no door to separate the bathroom, merely doors on the toilet and shower cubicles. So the rooms are only recommended for singles or very close couples!
The reception staff were incredibly friendly and accommodating, providing plenty of suggestions for eating and exploring. The hotel room was spacious and clean. The location is by far the best aspect of this hotel as it is only a block from the Cathedral (where you can catch a bus to the Alhambra) and the Albaycin and about 3 blocks from Puerta Nueva. The more backpacker style tapas bars are right next door on Calle Elivira, although people may need to go a bit further afield if they are looking for a more refined experience.
The free wifi, the remaining of the 16 centuries underground in the entrance of the hotel, near to Alhamra 10 min by taxi, the old & new shopping stores No dry clean service, the bathroom aparts no privacy, and there is smell in the bathroom
Beautiful hotel and fantastic location, very friendly and helpful staff. We had a corner room on the second floor which was very nice, but had a strange open layout with the toilet being virtually inside the bedroom - bit of an awkward room design.
Fantastic, impeccable and beyond reproach. This was, in summary the perfect escapade for Granada I feel; and my wife echoes my comments too. Staff were most helpful and jolly; and it had a most magnificent night view of the Catedral and Alhambra. Also, within walking distance to most shopping areas and bazaars. NONE!
Central Location, friendly staff
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
perfect location, nice room expensive, especially meal services
style of hotel and convenient position
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
very well situated
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
Hotel staff was very friendly and helpful.
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
The location was excellent. Breakfast coffee poor.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
Rigtig god beliggenhed Sengen var virkelig dårlig og man må ikke skylle toiletpapiret ud i toilettet på hotellet men skal benytte en spand, det var ikke så populært.
Vi kunne have vores lille hund, så skønt. Rygning i caféen
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
Very Helpful Staff A little too much traffic noise
very very clean. and near by downtown no
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
location was great, parking was good but hard to get to. no pool
location,helpful staff,good facilities
Convenience to sites in Granada
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
Location, location, location
beliggenhed, hotelværelsets størrelse og udstyr nej
Beliggenheden var fremragende
Den virkeligt fremragende beliggenhed i centrum. Gåafstand til næsten alt. Udsigten (på en god dag) op til Sierra Nevada.
Centralt beliggende, god vejledning til byens seværdigheder, rigtig god morgenmad, venlig, professionel betjening. Hotellet udsender en kørselsvejledning. Der bør gøres opmærksom på, at den skal følges, da en anden vej ind til centrum kan udløse en bøde pga. trafikrestriktioner.
Central, very clean, nice bathroom More sound isolation would have improved our sleep
Meget fin central beliggenhed. Venligt og kompetent personale. Roligt. Fin indretning. Nej
at det lå midt i byen meget centralt det var meget svært at finde da det lå ind i en meget smal gade, GPS havde problemer med at finde det
Amazing location on a beautiful square. Brand new, beautifully designed hotel. Lovely rooms with small balconies overlooking square. Helpful staff. And for the price, it's brilliant. Noise from the square - lots of birds! Would have been nice if breakfast was included, or had at least been offered.
Excellent location Parking is 5 minutes from the hotel
very comfortable, convenient location, friendly nothing
Det er et fint lille hotel med venligt personale. Det er meget centralt beliggende. Det er ikke let at finde, hvis man kommer med bil. Det ville være godt, hvis der i beskrivelsen fremgik, at hotellet har en aftale med et parkeringshus ikke lang fra hotellethotellet, gerne med en adresse, så man kan finde der hen med navigatoren
Personalet imødekommende og hjælpsomt. Udemærket morgenmad. Nej, faktisk ikke.
Vi boede på 5. sal med en stor terrasse med fremragende udsigt over byens tage og bjerge bag. Der er også en fælles terrasse. Beliggenheden var i gåafstand til Alhambra og iøvrigt midt i shoppingkvarteret. Om aftenen var der rolig og ingen nattestøj. Gode brede senge. Hotellet fremstod som nyt/design-hotel. Man kan ikke parkere lige ved hotellet p.g.a beliggenheden i gågade, men der var p-hus ca. 100 meter derfra og det fungerede fint. Vi har været meget tilfredse med hotellet.
Imødekommende personale. Fik hjælp til kontakt til Flamingo arangement der var meget interessant. Mulighed for opbevaring af bagage efter check out. Fin morgenbuffet.
Central beliggenhed med gå afstand til seværdighederne. Dejligt værelse, venlig og smilende betjening i receptionen. Nej
Godt hotel - beliggenheden var perfekt. Meget venligt personale og vi fik et pænt stort værelse ud til gaden - rengøring var også OK. Hotellet samt parkering var lidt svært at finde men da det lykkedes gik det også fint.
at der var internetforbindelse uden extrabetaling. At værelsesstandarden bedre end forventet til den pris vi betale 63 euro. Morgen buffeten god men heller ikke mere
Liked everything. Good value and very good atmosphere.
Great hotel! Loved the design/style of the courtyard, sitting room, and our room. The Ned was comfortable. Location was fantastic. Breakfast was great. Overall great value. The hotel advertised free wifi, but we couldn't get on the network.
We had a beautiful room overlooking the central courtyard. It is such a lovely old building to stay in. The location is very central. All during our stay the central courtyard was covered with a sunshade even though it was late Autumn and it was difficult to tell what sort of day it was outside, it also made our room quite dark. The morning we left they pulled it back, it made such a difference. Also there were no lifts to our room, we had to carry our heavy international suitcases up (and down) 27 steps.
It was wonderful. Staff was helpful and friendly, breakfast was great, hotel was adorable, location was fantastic. Just that smoking was allowed in the foyer. We had a wonderful room with gorgeous, big windows that I wanted to open up, but it seemed that often there were guests smoking there and it drifted into our room, which was kind-of a bummer.
Very good location, staying in what we considered to be a piece of historical Spain and would have no hesitation in recommending to others. Poorly lit access to hotel at night. Need to say on website that you cannot park but this is not the hotels fault - just a matter of fact due to the nature of the area but best to be forewarned.
The decor of the hotel It was very difficult to find. It was not explained to us on the website that the hotel is situated the old town where cars are not permitted. We got were driving around for about an hour with sat nav trying to find this place! Also, whilst the rooms were very nice and clean, the noise was terrible. Everything echo's through the courtyard.
beautiful facility, very helpful staff, and a great location.
The staff was very friendly and helpful. The breakfast was good and the rooms are very comfortable. Our room was facing the inner couryard and it was hard to get light into the room without compromising our privacy. We requested a room with a view but we were told it would cost more. For the price we paid we should of had a room with a nice view. This hotel is a little overpriced.
the interesting building layout, helpful staff, excellent breakfast To have coffee/tea available at any time would have been welcome.
staff very pleasant,very good breakfast, central location, our room was too dark and airconditioning too noisy.