It was colocated with Hetz car rentals so we could return our hir car to the hotel rather than spend hours trying to find the drop off poiint - although i9t did take us 2 and a half hours to get to our hotel from when we arrived in Granada following the instructions on the booking.com website which were incorrect!!! Location was not central as advertised by the Hotel
Friendly and helpfull personal, Nice and quite rooms,
Staff were very nice and helpful. Hotel has a nice feel, very clean and quite. Good location as well Parking was 14Euros per night but didn't tell me until i paid the bill. I would have asked for a deal as i was staying for 5 nights.
Courteous reception staff, clean room and comfortable bed. There is not anything I dislike about the hotel
Within walking distance of railway station. Free wifi in lobby. Not expensive. Long walk from the attractions of Granada
Good location within walking distance of most major attractions. The air conditioning in the rooms only works from May - sometime in the fall. So even though it was 30 degrees C outside in April, the rooms couldn't be cooled off without opening the windows. However the street noise makes it difficult to sleep with the windows open. Hotel mgmt said there was nothing they could do about this. We were told "it's winter....". I just find it strange that the lobby was air conditioned & cool, but the rooms couldn't be. Also if you're bringing a car please note the parking garage is a very tight fit.
The location is near to the centre There is no fitness, swimming pool
Friendly staff, good facilities and very efficient. Excellent restaurant - try the ensalada tropicana. The underground garage is a nightmare - difficult to find, nowhere to stop, narrow chicane into the depths of the earth.
It was very easy to get to from the motorway and had (essential) car parking - though at a cost. It was some distance to The Alhambra but this was balanced by the quality of the hotel and the situation. It also had a very good cafeteria for drinks, breakfast and snacks.
V friendly staff and rooms comfortable and v clean. the restaurant seemed overpriced and did not cater much for kids to eat, only alternative was a cafeteria and smoking was permitted which made it unpleasant. Bathrooms are looking a bit dated and not in the greatest of shape.
rent, velindrettet, velplejet,
At Aircondition anlægget også virker, når der annonceres med at det er der.
Der var venligt og hjælpsomt personale der gjorde alt for at gøre vores ophold behageligt, hvad det også var
Hotellet levede ikke op til vores forventninger. Vi havde indtryk af (ud fra billeder nettet) at der var tagteresse - den var aflukket. Poolen var ikke åben før kl. 12.00. Morgenmaden var rigtig god men der var rift om pladserne I restauranten. Kedelig restaurant - man kunne ikke sidde ude. åBne pool område tidligt - fx. Mellem 07.00 og 10.00 så man kan morgensvømme.
Fåes ikke meget bedre.Flot udsigt til Sierra Nevada og Alhambre fra 14 etage. God service omkring parkering af bil og rigtig god information omkring de seværdigheder der kunne bydes på.
Flot udsigt fra værelset!
udsigten til Alhambra og Sierra Nevada som bedt om under bestillingen
Var fuldt ud tilfreds
Good welcome from attentive receptionist, who from the outset used and remembered my name, even the following morning when checking out. Very clean hotel. Excellent variety and quality of breakfast. Parking at reasonable rate under the hotel. Easy to find hotel, entrance well signposted.
Location excellent, staff very obliging and always willing to assist. Restaurant buffet style with plenty of choice and ability to satisfy all tastes.Excellent value for money.
Looked after by good staff who cared about guests. Its location and traffic niose even on the 5th floor.
The reception area is lovely and very inviting which gives a lovely first impression. One thing, the breakfast finishes too abrubtly. On the dot of 10 o'clock you feel like you have to finish up very quickly as all the tables around you are being cleared and the remaining food has all been taken away. Bascially I feel you could leave a 10 minute gap before the mad rush of cleaning up starts.
The hotel was shabby smelly and by no means a 4 star
The Bathroom requires some work especially the bath area.It had mould and the shower mixer was very hard to operate.
Located well for access to motorway which helped in a large city roadnetwork. Very impressive foyer and facilities- good choice at breakfast and room service. Helpful Staff on reception - particularly David. A taxi ride away from the Centre - but this is the price you pay for easy access from Motorway!
Easy to find, and to park the car. Right next to Corte Inglés and Hipercor for shopping. It's 15 minutes walk from Granada centre, but that's no great hardship, unless it's raining.
Breakfast was extensive if perhaps lacking in 5* quality, which I could expect of a 4* to be fair. The room was of a good size and was well decorated and clean. It had a pool, although not terribly enticing to get in to, it helped with the 40+ degree heat. The curtains allowed for total sun exposure black-out, great for siestas in July! The pool area was severeley lacking an upgrade to bring it in line with the other good hotel facilities.
The hotel provided free Internet. The hotel was only a couple of blocks from a stop on the City Tour bus. The hotel provided secure parking. The air conditioning system in the hotel was substandard, and I found the breakfast buffet mediocre.
the interesting building layout, helpful staff, excellent breakfast To have coffee/tea available at any time would have been welcome.
Great hotel! Loved the design/style of the courtyard, sitting room, and our room. The Ned was comfortable. Location was fantastic. Breakfast was great. Overall great value. The hotel advertised free wifi, but we couldn't get on the network.
Liked everything. Good value and very good atmosphere.
The staff was very friendly and helpful. The breakfast was good and the rooms are very comfortable. Our room was facing the inner couryard and it was hard to get light into the room without compromising our privacy. We requested a room with a view but we were told it would cost more. For the price we paid we should of had a room with a nice view. This hotel is a little overpriced.
We had a beautiful room overlooking the central courtyard. It is such a lovely old building to stay in. The location is very central. All during our stay the central courtyard was covered with a sunshade even though it was late Autumn and it was difficult to tell what sort of day it was outside, it also made our room quite dark. The morning we left they pulled it back, it made such a difference. Also there were no lifts to our room, we had to carry our heavy international suitcases up (and down) 27 steps.
Very good location, staying in what we considered to be a piece of historical Spain and would have no hesitation in recommending to others. Poorly lit access to hotel at night. Need to say on website that you cannot park but this is not the hotels fault - just a matter of fact due to the nature of the area but best to be forewarned.
beautiful facility, very helpful staff, and a great location.
It was wonderful. Staff was helpful and friendly, breakfast was great, hotel was adorable, location was fantastic. Just that smoking was allowed in the foyer. We had a wonderful room with gorgeous, big windows that I wanted to open up, but it seemed that often there were guests smoking there and it drifted into our room, which was kind-of a bummer.
The decor of the hotel It was very difficult to find. It was not explained to us on the website that the hotel is situated the old town where cars are not permitted. We got were driving around for about an hour with sat nav trying to find this place! Also, whilst the rooms were very nice and clean, the noise was terrible. Everything echo's through the courtyard.
staff very pleasant,very good breakfast, central location, our room was too dark and airconditioning too noisy.
Det er et fint lille hotel med venligt personale. Det er meget centralt beliggende. Det er ikke let at finde, hvis man kommer med bil. Det ville være godt, hvis der i beskrivelsen fremgik, at hotellet har en aftale med et parkeringshus ikke lang fra hotellethotellet, gerne med en adresse, så man kan finde der hen med navigatoren
Vi boede på 5. sal med en stor terrasse med fremragende udsigt over byens tage og bjerge bag. Der er også en fælles terrasse. Beliggenheden var i gåafstand til Alhambra og iøvrigt midt i shoppingkvarteret. Om aftenen var der rolig og ingen nattestøj. Gode brede senge. Hotellet fremstod som nyt/design-hotel. Man kan ikke parkere lige ved hotellet p.g.a beliggenheden i gågade, men der var p-hus ca. 100 meter derfra og det fungerede fint. Vi har været meget tilfredse med hotellet.
Personalet imødekommende og hjælpsomt. Udemærket morgenmad. Nej, faktisk ikke.
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
Central Location, friendly staff
style of hotel and convenient position
very well situated
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
perfect location, nice room expensive, especially meal services
Fantastisk central beliggenhed for gæster til Alhambra. Nem at finde. Selve hotellet gearet til et stort og internationalt publikum.
Fantastisk personale som var meget hjælpsomme med et stort smil. Beliggenhed ideel ved besøg på Alhambra som kun lå 2 min. gang fra hotellet.
god beliggenhed til alhambra lidt for lang fra granada centrum
Dejligt pool område, fantastisk grill restaurant på taget med udsigt over Alhambra og Granada. Super beliggenhed 200 meter fra indgangen til Alhambra. Venlig og professionel betjening
Med ovennævnte henstilling fra Booking.com kan jeg desværre ikke skrive noget!!! jf.foregående svar
at det lå midt i byen meget centralt det var meget svært at finde da det lå ind i en meget smal gade, GPS havde problemer med at finde det
Centralt beliggende, god vejledning til byens seværdigheder, rigtig god morgenmad, venlig, professionel betjening. Hotellet udsender en kørselsvejledning. Der bør gøres opmærksom på, at den skal følges, da en anden vej ind til centrum kan udløse en bøde pga. trafikrestriktioner.
Meget fin central beliggenhed. Venligt og kompetent personale. Roligt. Fin indretning. Nej
Central, very clean, nice bathroom More sound isolation would have improved our sleep
Because the facilities
The room was very complete and comfortable and the staff very friendly and accurate.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
Although off season, the food was magnificent and plentiful. The hotel was spotless.
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
Nice modern styled, compliments! Good facilities The wifi internet is not working. That's a shame, becaurse it is an important facility for us.
Everything about this hotel wa just fine - staff, rooms, cleanliness ad breakfast. Must travel to city center, but I was prepared for this and Ididn't mind.
Loved the hotel, would definitely go back and recommend it!
Excellent..... It's neighboor is the Mezquita. The house was built by the romans, before the muslim arrival. It is a trully incredible experience. The hotel staff is cordial and the hotel offers everything that a tree stars hotel does.
Think this is a very new hotel as it took for ever for staff to check us in, sort out small problem with car park.
Having bus stops just outside the Hotel for both city centre and the Alhambra made the location ideal. Also the hotel was very easy to find and had good parking facilities.
A really great hotel ideally placed for Alhambra palace within an uphill walking distance. Bus stop right outside to take you into the city at 1.2 euros. Large comfortable room with mountain views, great buffet breakfast with loads of choice helpful friendly staff at reception, on site underground parking (extra cost), overall excellent.
Nice hotel, great room. Enjoyed the hotel. There is no parking at this hotel. The description said there was. Street parking was available, but when we followed the instructions from the front desk and parked where he circled on the map, the spot was not legal. I narrowly avoided a tow and got a ticket.
I booked this hotel based on reviews alone and it did not disappoint. The hotel was opulent and luxurious, and the staff was impeccable. It was the nicest place we stayed in Spain, and it was not the only 4 star hotel; it was noticeably better than the other 4 star accommodations we chose.
modern very comfortable Hotel-big rooms and good views (624). Bus stops outside to reach city centre, every 15 mins 1 Euro. Very sharp towel rail at front of wash basin- both wifes (two bookings) scratched themselves badly!!!!1
The hotel was easily reachable by car and within easy distance of the Alhambra. The design of the rooms is nice. As in almost all of these kind of hotels it is impossible to control your own room temperature. The airconditioning didn't work, therefore I complained about our room being too hot too sleep to the reception and the receptionist said she would turn down our heating in her computer system and advised us to open a window. Even after that, it was so hot in the room that we had to sleep without sheets. Opening the window helped a little but brought in the sounds of the very busy conjunction of streets on which the hotel is located. The second night the room seemed even hotter and in the middle of the night i called the reception to complain, but both phones in the room didnt work! It was impossible to sleep in this hotel. Would never go back.
Personalet og hotellets beliggenhed. Nej - bortset fra parkeringsdafgift.
Det ligger centralt, morgenmad god. Man skal ikke på sin hjemmeside gøre opmærksom på, at man vil være behjælpelig med, at bestille billetter til Alhambra og så ikke gøre dette eller gøre os opmærksom på, at det er bedst vi selv gør det.Hotellet havde da ingen besvær med, at fortælle os, at hvis vi ikke kom ville de hæve et beløb på vores konto. Vi er meget skuffede og anbefaler Jer ikke til nogen.
Sengene er for hårde Bløderes senge
The service at the reception was very helpful and generous. It was extremely noisy. I had to go to bed early and was constantly disturbed by noise from other guests not just outside my door or my hall way but from the stairwell, elevator and ground floor cafe/reception area.
Super beliggenhed helt centralt i Granada, flink personale, men hotellet virker noget slidt. Vi skulle blot bruge til hotellet til en enkelt overnatning ifm. et besøg på Alhambra, og i forhold til prisen fungerede det helt fint.
Vi fik god vejledning af receptionisten vedr. vores besøg i Alhambra og Granada. Da vi bestilte overnatningen kort tid før vores besøg fik vi vores to hotelværelser til stærkt nedsat pris. Det ene værelse lugtede af cigaretrøg og var ikke støvsuget. Det andet værelse var helt OK.
Beliggenheden centralt i byen. Meget charmerende plads. Værelset meget lille. Helt umulige trafikforhold i byen
Hotellet er meget egnet til nogle gode dage med besøg i Granadas forskellige bydele. Ligger meget centralt. Behageligt. Nej.
Perfekt beliggenhed i gåafstand til Alhambra. Venligt og imødekommende personale. Meget fin morgenbuffet til prisen. Meget støjende aircondition.
Vi strandede i Granada p.g.a. strejken og maatte have en ekstra nat. Receptionisten var saerdeles behjaelpelig, og det var en meget rimelig pris. Morgenmaden var ogsaa i top. Intet
Fin beliggenhed et godt udgangs punkt for besøg på Alhambra og granada by. obs bestil i god tid hvis man ønsker altan ud mod Plaza Marzia nej
Hotel staff was very friendly and helpful.
the very helpful desk staff that were able to assist us with our stay and provided accurate information about Granada
The location of the Anacapri was off the main boulevards making it quiet in a noisy city. The location is very central to all the sites and easy to reach by bus. The room was very clean, comfortable and nicely decorated. The hotel has pleasant, helpful English speaking staff. Our room was a good size, but I saw others that looked very small. The wi-fi was free because we showed Rick Steve's Travel Guide, otherwise there was a high fee for it. Also, the wi-fi had to be reprogramed several times while we were there...they need to get that fixrd permanently.
Very centrally located and clean. Has wifi available in lobby free. Front desk staff spoke excellent English and were very helpful when I worked with them. Walls are thin and people are loud late after midnight in this hotel. If you open interior or exterior windows it will be very loud in your room. Bring ear plugs.
The location was excellent. Breakfast coffee poor.
Kathy at the front desk was fluent in English and helped us in several ways. The floor of our room was not very clean.
The hotel is very close to the cathedral and the shopping centre of Granada. It is at walking distance to the old centre of Granada and we only took the bus to the Alhambra because we did not want to make the climb up. Excellent value for money.
This hotel provided us with a great accommodation including a smile from Kathy at no cost!. She looked after our reservation for the Alhambra with a speed and efficiency when we have registered at the hotel and gave us tips on the city tours. What a nice touch to our traveling in Spain! Thank you, Kathy. We have no complains about this hotel in Granada. Enjoyed our stay tremendously.
Staff friendly and helpful. Able to give accurate and useful information about site seeing in Granada No parking. Although did give alternative once we had arrived, would be useful to have that information before arrival.
Good location, helpful reception staff, good breakfast buffet Slightly noisy outside on Saturday night, passing locals and bar not connected to the hotel
Den virkeligt fremragende beliggenhed i centrum. Gåafstand til næsten alt. Udsigten (på en god dag) op til Sierra Nevada.
beliggenhed, hotelværelsets størrelse og udstyr nej
Beliggenheden var fremragende
Proximity to Al Hambra is only 5 minutes by taxi. Close to the bus stop for getting into the centre of town. Excellent cafe/ice cream bar around the corner from the hotel. Wonderful spa/Thalassatherapy centre.
Modern hotel nice swimming pool Double charge of rooms because max kids per room is 1 with 2 parents
Price, quality of room fittings, quality of breakfast menu - good value for money. Impersonal bar area, no atmosphere. No iron or ironing board available to guests
Easy access to Alhambra and high way. Little far from city but not a real problem. Spa was great.
Size of the room We were located in the annex where all rooms have non functioning items
the pool area and cleanliness of the hotel was amazing. really enjoyed it. couldn't fault the hotel facilities. the location was outside of town but it was easy to access the city by bus or taxi (approx €4)
very nice hotel.
The staff were very friendly and helpful. The location for the half marathon was perfect. The spa was amazing.
I can't rate this hotel highly enough. The price was excellent for the room we stayed in - it was a large, modern double room with a couch bed for our daughter. We only had to pay a small supplement on the double room rate for the extra bed. The pool area was gorgeous and very quiet throughout our 3 day stay - The entire pool area is enclosed by a 4ft glass fence with a secure entrance gate which would make it a very attractive option for a family with young children. It costs approx 4-5 euro to get a taxi to the city centre - the reception were great in organising this and a taxi would arrive in minutes, so no waiting around. There is a Lidl supermarket next door if you need to stock up on drinks, sunscreen, snacks etc. The wooden sun loungers at the pool were a bit unconfortable - would be great if there were cushions for these.
Friendliness of staff and easy access to city of Granada.Luxury bathrobes and slippers!! The restuarant could have been better, hence we had breakfast at corner cafe.
Der var rent og pænt på hotellet og ingen nussede gulvtæpper (trægulv på værelset, dejligt!). Meget imødekommende og venligt hotel og god placering i forhold til centrum af byen.
Hyggeligt værelse i klassisk stikl Gratis internet i foyeren
poolen var uundværlig i en varm by og grunden til vi valgte dette hotel.hotellet var glimrende og prisen fornuftig hvilket opvejede gåturen til centrum på ca 1 km i 40 graders varme.kan anbefales.
Venlig betjening af personalet og god information Manglende lys over spejl i badeværelse eller installation af et makeupspejl
Fremragende hotel. Meget fin service. Hotellet har egen P-kaelder og soerger for at bringe- og hente bilen. Det er et stort +, naar man holder storbyferie. Laekkert morgenbord. Fint pristilbud uden for saesonen.
Godt hotel - beliggenheden var perfekt. Meget venligt personale og vi fik et pænt stort værelse ud til gaden - rengøring var også OK. Hotellet samt parkering var lidt svært at finde men da det lykkedes gik det også fint.
Central beliggenhed med gå afstand til seværdighederne. Dejligt værelse, venlig og smilende betjening i receptionen. Nej
Imødekommende personale. Fik hjælp til kontakt til Flamingo arangement der var meget interessant. Mulighed for opbevaring af bagage efter check out. Fin morgenbuffet.
at der var internetforbindelse uden extrabetaling. At værelsesstandarden bedre end forventet til den pris vi betale 63 euro. Morgen buffeten god men heller ikke mere