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V friendly staff and rooms comfortable and v clean. the restaurant seemed overpriced and did not cater much for kids to eat, only alternative was a cafeteria and smoking was permitted which made it unpleasant. Bathrooms are looking a bit dated and not in the greatest of shape.
Courteous reception staff, clean room and comfortable bed. There is not anything I dislike about the hotel
It was very easy to get to from the motorway and had (essential) car parking - though at a cost. It was some distance to The Alhambra but this was balanced by the quality of the hotel and the situation. It also had a very good cafeteria for drinks, breakfast and snacks.
Friendly and helpfull personal, Nice and quite rooms,
Good location within walking distance of most major attractions. The air conditioning in the rooms only works from May - sometime in the fall. So even though it was 30 degrees C outside in April, the rooms couldn't be cooled off without opening the windows. However the street noise makes it difficult to sleep with the windows open. Hotel mgmt said there was nothing they could do about this. We were told "it's winter....". I just find it strange that the lobby was air conditioned & cool, but the rooms couldn't be. Also if you're bringing a car please note the parking garage is a very tight fit.
Friendly staff, good facilities and very efficient. Excellent restaurant - try the ensalada tropicana. The underground garage is a nightmare - difficult to find, nowhere to stop, narrow chicane into the depths of the earth.
It was colocated with Hetz car rentals so we could return our hir car to the hotel rather than spend hours trying to find the drop off poiint - although i9t did take us 2 and a half hours to get to our hotel from when we arrived in Granada following the instructions on the booking.com website which were incorrect!!! Location was not central as advertised by the Hotel
The location is near to the centre There is no fitness, swimming pool
Within walking distance of railway station. Free wifi in lobby. Not expensive. Long walk from the attractions of Granada
Staff were very nice and helpful. Hotel has a nice feel, very clean and quite. Good location as well Parking was 14Euros per night but didn't tell me until i paid the bill. I would have asked for a deal as i was staying for 5 nights.
rent, velindrettet, velplejet,
Der var venligt og hjælpsomt personale der gjorde alt for at gøre vores ophold behageligt, hvad det også var
Hotellet levede ikke op til vores forventninger. Vi havde indtryk af (ud fra billeder nettet) at der var tagteresse - den var aflukket. Poolen var ikke åben før kl. 12.00. Morgenmaden var rigtig god men der var rift om pladserne I restauranten. Kedelig restaurant - man kunne ikke sidde ude. åBne pool område tidligt - fx. Mellem 07.00 og 10.00 så man kan morgensvømme.
At Aircondition anlægget også virker, når der annonceres med at det er der.
Located well for access to motorway which helped in a large city roadnetwork. Very impressive foyer and facilities- good choice at breakfast and room service. Helpful Staff on reception - particularly David. A taxi ride away from the Centre - but this is the price you pay for easy access from Motorway!
Breakfast was extensive if perhaps lacking in 5* quality, which I could expect of a 4* to be fair. The room was of a good size and was well decorated and clean. It had a pool, although not terribly enticing to get in to, it helped with the 40+ degree heat. The curtains allowed for total sun exposure black-out, great for siestas in July! The pool area was severeley lacking an upgrade to bring it in line with the other good hotel facilities.
The Bathroom requires some work especially the bath area.It had mould and the shower mixer was very hard to operate.
Good welcome from attentive receptionist, who from the outset used and remembered my name, even the following morning when checking out. Very clean hotel. Excellent variety and quality of breakfast. Parking at reasonable rate under the hotel. Easy to find hotel, entrance well signposted.
Location excellent, staff very obliging and always willing to assist. Restaurant buffet style with plenty of choice and ability to satisfy all tastes.Excellent value for money.
Easy to find, and to park the car. Right next to Corte Inglés and Hipercor for shopping. It's 15 minutes walk from Granada centre, but that's no great hardship, unless it's raining.
The hotel was shabby smelly and by no means a 4 star
Looked after by good staff who cared about guests. Its location and traffic niose even on the 5th floor.
The hotel provided free Internet. The hotel was only a couple of blocks from a stop on the City Tour bus. The hotel provided secure parking. The air conditioning system in the hotel was substandard, and I found the breakfast buffet mediocre.
The reception area is lovely and very inviting which gives a lovely first impression. One thing, the breakfast finishes too abrubtly. On the dot of 10 o'clock you feel like you have to finish up very quickly as all the tables around you are being cleared and the remaining food has all been taken away. Bascially I feel you could leave a 10 minute gap before the mad rush of cleaning up starts.
Smukke forhold, gode senge, herligt badeværelse En toiletbørrste!
Terassen med swimmingpool, cafe og fantastisk udsigt. Dejlige, brede senge. Central beliggenhed. Ja, værelserne (216) virker en anelse tunge i møblementet og mørke i farverne.
Beliggeheden, gode store senge og værelser, ro selvom midt i byen Dårlig rengøring, råd i skabet med minibar, Juan Marín i receptionen arrogant.
God beliggenhed i forhold til Alhambra og Granada by. Tagterassen Man burde lade gæsterne indviduelt regulere airkondition - selvom vi satte den på 10 gr. C kom temperaturen aldrig under 26 gr. C. Man indrømmede i receptionen at den var reguleret centralt.
Centralt placeret. Rimelig fleksible vedrørende check-ud tid. Havde dysfungerende AC. Fik en ikke engelsktalende reparatør, der skruede på en knap og indikerede at vi bare ikke skulle anvende termostaten... I stedet skulle vi tænde og slukke afhængig af temperatur. Så kan det blive en lang nat...
Med ovennævnte henstilling fra Booking.com kan jeg desværre ikke skrive noget!!! jf.foregående svar
Fantastisk personale som var meget hjælpsomme med et stort smil. Beliggenhed ideel ved besøg på Alhambra som kun lå 2 min. gang fra hotellet.
god beliggenhed til alhambra lidt for lang fra granada centrum
Dejligt pool område, fantastisk grill restaurant på taget med udsigt over Alhambra og Granada. Super beliggenhed 200 meter fra indgangen til Alhambra. Venlig og professionel betjening
Fantastisk central beliggenhed for gæster til Alhambra. Nem at finde. Selve hotellet gearet til et stort og internationalt publikum.
very nice room, and a good bed. that the spa was closed during the day from 2pm until 5 pm
Clean, very good decor, good sized rooms, good location in terms of being used as a "base" for exploring Granada. Falls short of the 5 star claim, breakfast was not up to scratch with food obviously being sat for a while. It's a good 4 star hotel, not a 5 star.
The location of the hotel was great! the ac wasnt that cold
Decent location, nice bathroom. Spa did not allow me to even check out the spa, no available pool, front staff was not terribly helpful (except one of the managers) or friendly.
Proximity to town and motorway; hotel design; spa TV choice and reception very poor; turndown service (appeared to be 2 chocolates and tomorrow's weather only - no bed turned down!); need to hire key for safety deposit box; need for guests to pay to use the spa; bathroom not clean when we arrived (used cotton buds, water on floor, only hand towels, half-full shower gels etc.). Its a very nice looking hotel and our room had a great view but it needs to pay more attention to detail to earn the 5 stars it claims, otherwise its a 2-3 star hotel in a 5-star shell :-)
the hotel was excellent nothing
Room Food for brekfast
The staff was very helpful. The hotel and the room were extremely clean. The breakfast was amazing! Near to all touristic attractions.
Close to the center, Internet free in the reception only No kleenex, no shower cap in the bathroom
Very good hotel They cancelled the key room 1 h before our departure considering all the
Hotellets beliggenhed er fantastisk.Venligt personale.Flot værelse og især servicen er i top.Det er det første hotel,som vi har oplevet,der tæpper af før sengetid.
Hotellet var rigtig godt beliggende i forhold til Alhambra. Smuk udsigt. Dejligt at sidde på serveringsterassen. Rene værelser med storslået udsigt. Super rent og indbydende med dejlig og smukt badeværelse.
Utroligt luksuriøst med alletiders beliggenhed - smuk udsigt og dejlig café og restaurarant Nej
Som morgenmenneske,meget gerne morgenmad fra mindst en time tidligere.
Good facilities though they did not have any record of the booking. Luckily, it was out of season so they managed to find a room for us. the staff were pleasant and efficient. More of a business hotel than one for travellers. It was a good 15-20 min walk into the centre of Granada.
Because the facilities
reception staff were excellent.many thanks Alberto no tariff displayed for the minibar only 1 english tv channel
the parking is apart a hotel, so i didnt like, that is necessary to cross the road.
In our case the negative experiences prevail. Therefore we cannot recommend this hotel. I am sure there are much better choices. This hotel was one of the most chaotic we have experienced so far. At the reception was an unexperienced person, although very kind. First we got the key(card) for a wrong room. In the bathroom the glass wall between the tube and the rest of the bathroom was missing (obviously there used to be one before) so that after taking a shower there was water all over the bathroom. Poor English of the reception staff (e.g. we asked if breakfast is included and they said yes, but in the end we had to pay 10 Euro per person). Breakfast was not bad but not worth 10 Euro. The hotel is a little bit difficult to find by GPS as there are many construction works around the hotel and many roads are closed. Swimming pool was still filled with water but closed
Modern contemporary design hotel, excellent facilities (although would have been good to know in advance that the pool and jacuzzi are on an outdoor terrace, and only open between June-September). The staff were super helpful - called taxi's for us, valet parked and returned our car from the parking garage underneath the hotel, and were quick to service any requests regarding our stay. Room was clean and comfortable, good space for unpacking and loads of wardrobe space too. The bathroom was high quality with granite surfaces and bath surround, and the power shower was well needed after a hard day's snowboarding in Sierra Nevada!!! Good access to the centre of Granada - a short walk or taxi ride takes you to Carrera de Genil where you will find many shops including the El Corte Ingles department store. This hotel also has very easy access back onto the ring road and is easy to find coming into the city. Will definitely stay here again.
clean and large rooms. 15 min walk to center. good price for last time. road working front of the hotel. a little bit dusty.
Although off season, the food was magnificent and plentiful. The hotel was spotless.
The room was very complete and comfortable and the staff very friendly and accurate.
Nice room, good staff, clean, no noise, good airco, nice bathroom, swimming pool to cool down at end of day Location (15 min walk to center - bus is available closeby) - Jacuzzi didn't work
Located within a few blocks of the center of the city, this beautiful hotel is a prize. Friendly multi-lingual staff; comfortable, clean, modern rooms; roof top bar -- what is there not to like? Really enjoyed ourselves.
Beautiful hotel and fantastic location, very friendly and helpful staff. We had a corner room on the second floor which was very nice, but had a strange open layout with the toilet being virtually inside the bedroom - bit of an awkward room design.
Front staff was very helpful. The room is of Modern Design, but in some way not convenient.
Fantastic, impeccable and beyond reproach. This was, in summary the perfect escapade for Granada I feel; and my wife echoes my comments too. Staff were most helpful and jolly; and it had a most magnificent night view of the Catedral and Alhambra. Also, within walking distance to most shopping areas and bazaars. NONE!
This is a very comfortable city-centre hotel, well designed, with friendly, helpful staff, and a nice spa.
The hotel staff were outstanding. They were quick to help and set a high quality of service. In the spa, there were a few minor things that needed work. One of the features didn't function and there was some part that looked in need of a bit of repair. ...and lastly the lighting... it seemed like there was a light that was. These are minor points though, I really enjoyed the spa.
The reception staff were incredibly friendly and accommodating, providing plenty of suggestions for eating and exploring. The hotel room was spacious and clean. The location is by far the best aspect of this hotel as it is only a block from the Cathedral (where you can catch a bus to the Alhambra) and the Albaycin and about 3 blocks from Puerta Nueva. The more backpacker style tapas bars are right next door on Calle Elivira, although people may need to go a bit further afield if they are looking for a more refined experience.
Salvatore, at front desk, went far above and beyond with his hospitality and helpful information. Great attitude
The staff were superb, especially the lovely Salvador! The location can't be beaten, the standard of fixtures and fittings is very high and there is some flair to the design. The rooms are not suitable as twin rooms - a twin room merely comprises a king sized bed made up as two singles, not separated at all and there is no door to separate the bathroom, merely doors on the toilet and shower cubicles. So the rooms are only recommended for singles or very close couples!
The free wifi, the remaining of the 16 centuries underground in the entrance of the hotel, near to Alhamra 10 min by taxi, the old & new shopping stores No dry clean service, the bathroom aparts no privacy, and there is smell in the bathroom
Location Noise from traffic
the location was good. clean. the room we got was toward inner side of the building, so there was neither bright sun light nor fresh air. The soundproof was really bad that I can hear voice and toilet sound from the next room and I had to bear every slam of the door in other rooms.
Each time I go to Granada, I go to this hotel! The employees are really friendly and this time they reserved me a particularly great room! It was perfect for that week-end because I planned to propose! I was really happy with the room and the whole service!!! Great!!! Because of the location, this is indeed a little bit loud. But the location itself, near from everything, makes it easy to forget.
very very clean. and near by downtown no
Very Helpful Staff A little too much traffic noise
Convenience to sites in Granada
this hotel is in a perfect location for all the sights in granada, the staff were all very helpful, the breakfast was superb and the room modern and clean.
location was great, parking was good but hard to get to. no pool
location,helpful staff,good facilities
Location, location, location
a rarely seen "real four star hotel". Design, comfort, cleanliness, perfect location and the most importantly "the high sensitivity and instant problem solving actions on even minor problems and complains", are the positive aspects of the hotel that I liked. good but not excellent buffet breakfast (according to international aspect),
Central, very clean, nice bathroom More sound isolation would have improved our sleep
at det lå midt i byen meget centralt det var meget svært at finde da det lå ind i en meget smal gade, GPS havde problemer med at finde det
Meget fin central beliggenhed. Venligt og kompetent personale. Roligt. Fin indretning. Nej
Centralt beliggende, god vejledning til byens seværdigheder, rigtig god morgenmad, venlig, professionel betjening. Hotellet udsender en kørselsvejledning. Der bør gøres opmærksom på, at den skal følges, da en anden vej ind til centrum kan udløse en bøde pga. trafikrestriktioner.
Excelent hotel very nice clean and comfortable, excelente breakfast, right next to the alhambra I didn't research enough about the location. it is a good location for visiting the Alhambra, however it isn't in the middle of the town center the bars, restaurants, etc
style of hotel and convenient position
very well situated
excellent service, helpful front desk, great location, knowledgeble about restaurants, etc
The reason I selected Santa Paula was because the Hotel is in a 14 th century house , convent., medieval courtyard and the location.Unfortunately I did not receive the rooms I requested (courtyard view). I was not told the "type" of rooms I reserved were not located on the courtyard. Very frustrating. We revived every day in the Turkish Bath and sauna. The staff were helpful . Your descriptions and prices are extremely misleading.The reason I selected The ac Santa Paula was because the Hotel is in a historic building with a medieval courtyard + location.I Specifically requested a court yard room .I specifically requested 2 rooms on the court yard. We received 2 tiny new rooms in a new wing I did not know existed.The staff informed me the rooms I reserved were not on the court yard! Why did not some one inform me upon my reservation.The next morning the gracious staff moved our belongings to rooms facing the courtyard. They did not inform us that the court yard (not on the court yard level but facing the court yard) rooms were not the same rate I had been quoted substantially $$. Very frustrating experience.
perfect location, nice room expensive, especially meal services
The best thing about staying at the hotel was free internet acces, the courtyard, easy acces to the centre of the city. Free mini bar was good There was no music channel availabe through the tv. No cd player or radio to listen too. The safey deposit box should be in the room with a coded box. The sauna facilites were good but a swimming pool would have bene better. No tea and coffe facilites availabe in the room.
We were upgraded to the older section of the hotel which was very quiet. The room was very spacious and nicely appointed. Last few nights in Spain, thought we would splurge. Hotel recommended some excellent restaurants.
Central Location, friendly staff
Extremely friendly staff, well positioned hotel, excellent bathroom with huge bath, free minibar, we had free coffee every morning ordered through room service. Only 1 english speaking tv channel - CNN.
Fabulous hotel layout with good food selection for breakfast. Location is great for access to Alhumbra. Hotel is a converted monastery so had lots of space and many interesting alcoves to explore. Very clean and well serviced except for drinks waiter who 'forgot' to serve us more than one drink. Very poor drinks service in the lounge
Excellent..... It's neighboor is the Mezquita. The house was built by the romans, before the muslim arrival. It is a trully incredible experience. The hotel staff is cordial and the hotel offers everything that a tree stars hotel does.
I booked this hotel based on reviews alone and it did not disappoint. The hotel was opulent and luxurious, and the staff was impeccable. It was the nicest place we stayed in Spain, and it was not the only 4 star hotel; it was noticeably better than the other 4 star accommodations we chose.
A really great hotel ideally placed for Alhambra palace within an uphill walking distance. Bus stop right outside to take you into the city at 1.2 euros. Large comfortable room with mountain views, great buffet breakfast with loads of choice helpful friendly staff at reception, on site underground parking (extra cost), overall excellent.
modern very comfortable Hotel-big rooms and good views (624). Bus stops outside to reach city centre, every 15 mins 1 Euro. Very sharp towel rail at front of wash basin- both wifes (two bookings) scratched themselves badly!!!!1
Think this is a very new hotel as it took for ever for staff to check us in, sort out small problem with car park.
Having bus stops just outside the Hotel for both city centre and the Alhambra made the location ideal. Also the hotel was very easy to find and had good parking facilities.
Nice modern styled, compliments! Good facilities The wifi internet is not working. That's a shame, becaurse it is an important facility for us.
Nice hotel, great room. Enjoyed the hotel. There is no parking at this hotel. The description said there was. Street parking was available, but when we followed the instructions from the front desk and parked where he circled on the map, the spot was not legal. I narrowly avoided a tow and got a ticket.
Loved the hotel, would definitely go back and recommend it!
The hotel was easily reachable by car and within easy distance of the Alhambra. The design of the rooms is nice. As in almost all of these kind of hotels it is impossible to control your own room temperature. The airconditioning didn't work, therefore I complained about our room being too hot too sleep to the reception and the receptionist said she would turn down our heating in her computer system and advised us to open a window. Even after that, it was so hot in the room that we had to sleep without sheets. Opening the window helped a little but brought in the sounds of the very busy conjunction of streets on which the hotel is located. The second night the room seemed even hotter and in the middle of the night i called the reception to complain, but both phones in the room didnt work! It was impossible to sleep in this hotel. Would never go back.
Everything about this hotel wa just fine - staff, rooms, cleanliness ad breakfast. Must travel to city center, but I was prepared for this and Ididn't mind.
The location was great for sightseeing, the staff was efficient though English was hard to come by. The room was spacious & the shower was great - all the hot water u & a love need. Breakfast option was pre-purchased, everything but fresh fruit! Stayed in room 602 - well worth the upgrade Parking was not straight forward but once done was a breeze leaving
udsigten til Alhambra og Sierra Nevada som bedt om under bestillingen
Fåes ikke meget bedre.Flot udsigt til Sierra Nevada og Alhambre fra 14 etage. God service omkring parkering af bil og rigtig god information omkring de seværdigheder der kunne bydes på.
Var fuldt ud tilfreds
Flot udsigt fra værelset!
Vi kunne have vores lille hund, så skønt. Rygning i caféen
Rigtig god beliggenhed Sengen var virkelig dårlig og man må ikke skylle toiletpapiret ud i toilettet på hotellet men skal benytte en spand, det var ikke så populært.