Rio de Janeiro hoteller

Fordele: Starter med det fantastiske personale, efter at de ikke forlader tidligt noget ude. De havde endda vagter på stranden til at holde øje med dig.

Ulemper: Intet!

Fordele: Renlighed

Fordele: Smukt.

Ulemper: Der er ingen bar eller restaurant i hovedbygningen. Har brug for mere.

Fordele: Fantastisk beliggenhed lige overfor stranden. Værelserne og faciliteterne er fremragende. Personalet er meget hjælpsomme.

Ulemper: Pool-området er i skygge det meste af dagen. Men vandet er lidt opvarmet. Vi spiste på Wee, hvilket var skuffende. Maden og servicen var helt OK. Jeg bestilte Pad Thai. Eftersom vi lige var kommet fra Thailand - var det en dårlig erstatning.

Fordele: The view from our room. Very comfortable beds

Ulemper: Staff not attentive no lobby only pool bar to sit at. Room could have been cleaner and was always late being cleaned

Fordele: Breakfast extensive, service exceptional, pool area expansive and beautiful. Our suite was amazing, with great views over the pool and onto Copacabana beach.

Ulemper: wifi initially was a little up and down.

Fordele: Everything is extraordinary! Outstanding situatetd direct at the Copacabana beach. For this location the hotel has a gigantic and pleasant pool ... The nicest, most friendly and helpful staff I ever experienced ... Rooms are comfortable and relaxing (always cleaned and serviced) ... Marvelous breakfast buffet ...

Fordele: breakfast great. People very nice. Location perfect. Beach staff very helpfull

Ulemper: less expensive...

Fordele: Best on Copacabana beach ! Excellent attentive staff. Amazing apartment on the avenue.

Fordele: The decor in our suit was tasteful. The beds were very comfortable. All staff were very obliging. The breakfast selection was excellent as was the service. We enjoyed our meal in the restaurant during our first night. We have no complaints, only gratitude.

Ulemper: No, unless you can control the weather, it rained throughout our visit.

Fordele: The room upgrade

Ulemper: The beat beat beat of the music around the pool, samba would be more appropriate

Fordele: Best service ever ! So helpfull !! Thanks to Guest Relations Manager Brigitte and her Team with Vivien and Maycom !!

Ulemper: Everything perfect !

Fordele: Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.

Fordele: The room

Ulemper: Noting

Fordele: One of the best hotels I have ever stayed in my life. Excellent localition, the design of the common areas and the rooms is gorgeous and elegant, the service and the staff were always attentive and not intrusive. I definitely recommend it.

Ulemper: None that I can remember.

Fordele: World Class Hotel in iconic Copacabana. Everything was a pleasure... early check in, amazing staff that made our stay a delight. Don't miss the pool and the cocktails in their incredible pool! It was incredible.

Ulemper: Nothing.. .it was just perfect!

Fordele: Meget rent, roligt og stille. Meget moderne! Fremragende personale. For dårligt er det så langt væk fra alt.

Ulemper: Det var alt for langt fra alt, såsom strandene, de største shoppingmuligheder, turistattraktioner. Du har brug for en uber eller offentlig transport for at nå de vigtigste indkøbsmuligheder og restauranter.

Fordele: I am very disappointed by the Hilton hotel policy of early check in. I am member still I had to buy one night before I check in on Tuesday, the January 14th 2020. I never expected and experience such miss management, very disappointed.

Ulemper: Nothing

Fordele: Service

Fordele: Room +friendly staff

Ulemper: A little far from airport but it makes up for in friendly staff

Fordele: Everything!!!

Ulemper: Nothing!!!

Fordele: Staff were brilliant and hotel new and modern

Ulemper: A bit away from main beaches.

Fordele: Incredibly clean, new and modern decoration! Amazing staff and very good breakfast!

Ulemper: My only problem was dinner at the hotel was absolutely dreadful, despite the excellent breakfast. You better off eating at the shopping mall which is walking distance from the hotel, literally just crossing the road.

Fordele: Very friendly from the doorman to the room attendant

Fordele: I enjoyed the bartenders. They were very nice and helpful. My husband and I loved Calton.

Ulemper: The only thing I didn't like is the check in time on one website stated something completely different then the real check in time. Granted that might not be the hotel fault but I think accommodations should've been made a little better.

Fordele: The staff was extraordinarily helpful and friendly throughout our stay -almost to a person. Management and the front desk were efficient and helpful. Definitely a 5 - star experience! I would definitely recommend this hotel

Ulemper: Location , its far from the beach although they do have a shuttle to the beach and the beach is fun

Fordele: All around 5-star experience.

Ulemper: No

Fordele: Hotel nicely decorated. Rooms comfortable and nicely decorated as well. Up to 5 stars hotel standards in terms of size and amenities.

Ulemper: Dear Hilton staff, you need to be realistic and not to try to cut costs on simple things that are available usually in all hotels not only 5 stars. Free bottle of waters are not available in the room. What a joke! How much does it cost for Hilton and you keep your customers happy. Also, no mantle of bath available in the room; No sleepers and kettle to make up free tea. Nespresso machine is available but you have to pay for coffee. Dear Management at Hilton, be aware all top end 5 stars hotels (and you're supposed to be part of it) provide free nespresso coffee in the rooms refilled once a day. Towels need to be urgently changed: in nrmal circumstances when they star being torn, they need to be replaced and not offered to customers. Toothbrush not available. For 2 people in the room, we had one shampoo/conditioner/ shower gel. Location is far from everything, need a car therefore we booked a private driver for the day. Beach is around 6kms far but free shuttle available. The hotel is right next to a shopping mall and the area overall is not bad. Would not advise though to walk at night as everywhere in Brazil. Hilton still needs improvements. Had similar comments few years back in Paris. Here you go for basic stuff missing in the rooms. what a shame! You're not selling much the brand.

Fordele: The staff were exemplary, we are from sa and not being able to speak Portuguese...the staff were really accommodating and awesome!!!

Fordele: Excelente beliggenhed, meget god morgenmad

Ulemper: Værelset var lille

Fordele: Beliggenhed, personale, god morgenmad, meget imødekommende og ærligt personale. Tag-topobservation for det nye år branddisplay

Ulemper: Værelset var placeret mellem elevator og bryggerum, så vi hørte støj om natten. Bemærk, at dette var et værelse, vi betalte 600,00$ om natten for.

Fordele: Fantastisk pool ..... god morgenmad

Ulemper: Nogle få værelser med udsigt til havet

Fordele: Location

Ulemper: - I paid 770 Reais and they did not allow me to enter the breakfast room saying it was not included... Also did not offer me to buy it on the spot, just said: "you booked with someone else (booking), there is nothing we can do". Worst way I have been treated in a hotel for quite a while - Noisy fridge, I had to remove the furniture to get it plugged out and be able to sleep - room was next to the service room, so from 6am on very noisy

Fordele: The most terrible staying ,and it’s not 5 star hotel,max 3 star(all the furniture it’s really very old and destroyed),the only good thing it was amazing breakfast,if u wanna to invite someone in your own double room ,you will pay 25% extra,

Fordele: Breakfast was good.

Fordele: Located on Copacabana. Breakfast is excellent. Great service and staff.

Fordele: Vi boede på værelse med udsigt til Cobacana og det var helt fantastisk. Dejligt at kunne benytte både strand og rooftop pool. Hotellets restaurant var fortrinlig med rigtig god service. Fantastisk morgenmadsbuffet

Fordele: roof top pool was good.

Ulemper: The check in process was convoluted and unnecessarily awkward.

Fordele: Good location, spacious room, very good breakfast

Fordele: Hotel staff went out of their way for me. They gave me a free upgrade to a beachfront room and allowed me a late checkout to accommodate my evening flight back to the US. Wifi excellent. Buffet breakfast was outstanding.

Ulemper: They need more vegetarian offerings on their menu.

Fordele: Excellent location. Terrific roof top pool and bar. Better that the Belmont! Reception staff first class.

Fordele: Good location, welcoming staff (except for arrogant and unwelcoming young ladies at the entrance of the restaurant), the view from the roof, housekeeping, superb breakfasts (especially fruits, pastry and champagne), complimentary early check-in, complimentary beach facilities, the quality of wi-fi.

Ulemper: 1. The deposit is rather high (3000 BRL for 10 nights). 2. There is no kettle in the room. 3. The carpets in the rooms are worn-out.

Fordele: Meget fin og varieret morgenmad. Fremragende beliggenhed

Fordele: The hotel is perfectly located on Copacabana beach and a few minutes walk from Ipanema. Free service at the beach (chairs and umbrellas), amazing view from the rooftop swimming pool and a more than delicious breakfast.

Ulemper: Everything was great.

Fordele: Pool og bar på taget var spektakulære! Ud over service - føler du, at du har din egen personlige assistent

Ulemper: Værelserne i den indre gårdhave er lidt små i betragtning af, hvor dyrt hotellet er.

Fordele: Et fantastisk hotel. Betjeningen var upåklagelig, værelserne var rene, godt designet og en fantastisk udsigt. En fantastisk beliggenhed i Rio med en sjov pool på taget.

Ulemper: Det er dyrt.

Fordele: Rooftop Pool

Ulemper: The food served in the pool The rooms are TINY and we found other people’s hair in the shower and sink the day we arrived The service is great if you are a celebrity/ famous brazilian person, if you are a normal paying guest no one seems to care for you The hotel is run down - you can tell that the glory years were around 10 years ago The hotel is more focused on events/parties and luring people from the outside to the hotel than caring for its guests

Fordele: Fasano is still the best hotel in Rio. The location is perfect.

Fordele: Everything from the moment we were met at the airport until we checked out was faultless. The location over looking Ipanema Beach, not only offered fantastic views down the beach, it was also centrally located and just minutes from the metro, great cafes, bars and shopping. The room was super comfortable, and everything that you could need supplied. The concierge were able to arrange tours to local attractions and set us up with guides who know Rio so well and are able to show you beyond the tourists spots.

Ulemper: Having to leave Rio.

Fordele: Everything

Ulemper: Nothing

Fordele: Clean and very nice

Ulemper: N/A

Fordele: Location is perfect, in front of the beach and near to several great restaurants and shops!

Ulemper: Furniture and decoration are outdated!

Fordele: Everything was great! The hotel is very comfortable, the people very kind, food delicious! I had an amazing time over there!

Fordele: The bathroom was amazing. Localization is amazing. The bed was enormous and extremely comfortable. One of the best breakfast I had ever had in an hotel.

Ulemper: The rooftop pool is a bit weird due to the way it is designed when I thought it would be one of the main spot to be at the hotel. I don't suggest going as a couple during holidays for tranquility, kids and family everywhere which makes some spots very loud

Fordele: Amazing and comfortable.

Ulemper: At the breakfast they should have more vegan options.

Fordele: Strand adgang er fremragende. Faciliteter, personale, restauranter er fremragende. Personalet er meget hjælpsomme og imødekommende.

Ulemper: Ikke i gåafstand til alt. Trafikken er udfordrende.

Fordele: One of the best places you can find in Rio de Janeiro area. Nice and clean room, wonderful swimming pool, exceptional breakfast. The Club on the 7th floor was really amazing.. great food, great view, great everything. Hotel located on the beach, has its own private area of the beach. The reception and concierge staff amazing. Special thanks to Juliana Medeiros, who was really great.

Ulemper: A little far from Copacabana, at least 30 min drive. Even for downtown Barra de Tijuca you need a car or a taxi (costs around $ 5-6).

Fordele: The location, safe and quiet. Big business hotel. Large pool. Easy access to the beach with good loungers. Friendly, helpful and courteous staff. Special thanks to Gelson and Mauricio who went the extra mile.

Ulemper: The location, far away from tourist sites. Degraded and not well taken care of, due to humidity. It shows in room and common areas. Cleanliness of Club floor lounge, busy with kids and airline crews. Lacking of staff and leadership in organization. Standards were inconsistent for a 9 day stay.

Fordele: The rooms are amazing. Also the breakfast. Shiso is an amazing place to have an special dinner. Very well located, a few minutes by car from good shopping centers and restaurants.

Ulemper: The beach services could be better. Management must emphasize beach staff in keeping the hotel area clean. If you do not have a car, you will have to Uber to go to malls or restaurants.

Fordele: Great hotel, wonderful staff and amazing food

Ulemper: Location - somehow a distance from Rio City centre and Copacabana beach

Fordele: Overall good

Ulemper: There is a construction site next door very noisy even on Saturdays as from 7am!!!

Fordele: Swimming pool

Ulemper: Staff was not helping at all, view was disappointing and location was far from everything

Fordele: Nice room, good hotel facilities, very friendly, helpful and knowledgeable staff.

Ulemper: Ideally, more choice of restaurants, bars...the hotel was quite full and in practice had few places to eat or have a drink.

Fordele: Ligger i et dejligt roligt område. Træningslokalet blandt de bedste vi har oplevet på et 5 stjernet hotel. Morgenmad er super fin. Havde 2 værelser, et standard rum og en suite. Det kan betale sig at give lidt mere og bo i en suite.

Ulemper: Mange gæster i weekenden - kø ved morgenmad. Priserne ved poolen er i den høje ende af skalaen.

Ulemper: N/a

Fordele: Fancy and clean

Ulemper: They should tell us about the chairs and umbrellas on the beach weren’t for the Windsor Oceanic customers.

Fordele: breakfast, great, good quality and hotel was full, staff really good Cleanless, this staff amazing very respectuful and educated restaurant, staff very helpful. Lunch and dinner very good, few option, but really good, the only thing that surprised me is they didnt have icecreams as in all the week.

Ulemper: asked for a suite with ocean view, got an email saying they where able to, but gave me a room in a lower floor that had a bridge between the too Windsor hotels and that was my view. i have a reservation for February expect to have it this time gym small,

Fordele: I liked the room; excellent. Also the breakfast was amazing, with a great choice of fresh food. The hotel is very closed to the beach and it is ideal for an active holiday. Recommended.

Ulemper: Overall the experience was great. The only thing that I did not like was the distance from the metro station; you can walk but it takes 20 minutes. Otherwise you need to rely on UBER.

Fordele: Location good Breakfast very good.

Fordele: Breakfast. Great location.

Ulemper: Awful wifi service. Small pool. Doesn’t have a balcony

Fordele: Everything but the buffet at restaurant - but there are plenty of option in a short walk distance

Ulemper: Buffet at the restaurant

Fordele: Everything was perfect. On the day of my bitthday, a lovely birthday cake was waiting for me on my room!

Fordele: Almost everything! The bed was really comfy! The view of our room was fantastic! The employees were very helpful and gentle! The hotel also provides you with towels and sits at the beach, which was fantastic! We really enjoyed our stay there!

Ulemper: The breakfast was a bit chaotic. One of the days of our stay, they simply did not have enough tables. The hotel do have enough sits, but they close it with a "fake" wall. Even though the manager saw that we were struggling to find a table, they did not open it for extra sits. It was really upsetting, especially because we were a bit in a hurry.

Fordele: Breakfast, decoration

Ulemper: Noise from the AC

Ulemper: Maden og servicen

Fordele: Good location in front of the beach and easy walk to Ipanema and Metro stations. Hotel and rooms are very clean and modern. Food is available at 3 different restaurants, all good quality.

Ulemper: Service is very slow both at the breakfast and during lunch. There aren't enough sun beds for everyone, you need to go early. I forgot my sunglasses on the hotel car to the airport, I was asked 45£ to have it sent back to the UK - you'd expect a different customer service from Hilton.

Fordele: The view from my room on the 22nd floor. I was upgraded. The room I was given upon check in was not up to my standards but the check in staff was very happy to offer me alternatives. The breakfast selection and the view from the Club Room on the top floor (26th) are exceptional. Highly recommended.

Fordele: The location for me was great. Much rather stay here where its quiet and safe, then can walk into the next suburb which is the best in Rio and has amazing beaches, bars and restaurants

Ulemper: The rooms were a little shabby, but not as bad as English hotels

Fordele: Quite a lot of things but the negatives are there too. On the positive side 1. Comfortable room with lovely view 2. Excellent fruit at breakfast and tasty omelette 3. Good pool and beach 4. Good fitness room 5. Friendly staff

Ulemper: And negatives!! 1. Desperately loud, impersonal breakfast room 2. We arrived with quite a number of other guests - but not a bus- and they were overwhelmed 3. One evening one of the restaurants was privatised and the whole hotel shook. Absolutely awful. 4. The choice of dining is a little limited if you except the French restaurant

Fordele: Breakfast staff are excellent! very attentive and friendly service.

Ulemper: Staff in all three bars are poorly trained, unattentive and inefficient

Fordele: Fabulous location. Amazing views.

Ulemper: Bar service in all three bars is very poor. Drinks orders rarely arrive as ordered, if at all. Roof terrace is esspecially poor service

Fordele: Proximity to beach; breakfast was good especially with the cook to order egg chef; enjoyed the pool and snack/bar area near the pool; staff was friendly and helpful.

Ulemper: Tape water was poor; bottled water only provided to our room 2 of the 4 days we were here; there were no Kleenex in our room; buffet dinner was poor

Fordele: People are really nice and helpful.

Ulemper: My AC unit wasn’t work very well and I reported it several times during my stay.

Fordele: very good location and very good view of the beach and the Statute. Delicious breakfast. And lots of tourists...

Ulemper: We had two rooms, a Suite and a King room. The King had a nice Duvet but the Suite only had a thin sheet on both beds. The AC fan control was locked so I froze all night. Woke up at 2am and needed to have a hot shower. Next day asked for a duvet but only got two scatchy blankets.....not up to Hilton standards. Not one glass in Suite room or drinking water. Asked for wine glasses but after one hour waiting had to leave room without. Breakfast good. Had better experiences at Hiltons.

Fordele: Best location. Roof top bar is fabulous

Ulemper: Apart from some rare exceptions, staff are generally unfriendly and inattentive Bar on the ground floor is rubbish.

Ulemper: Tim Angela som urin. Sengene er forfærdeligt med plastikken. Støjende renoveringsarbejde hele dagen.

Fordele: The room was immaculate and spacious. There was so much choice for breakfast (hot & cold foods, omelettes, crepes, fruits, pastries). The view from the infinity pool was amazing! I would highly recommend staying here, one of the nicest hotels I have ever stayed in!

Fordele: Room was noisy a lot of outside noise and old refrigerator makes noise old mattress not comfortable. Was a last minute booking. Staff was friendly breakfast was great as with most hotels in the area.

Ulemper: Noise from street and old refrigerator Some odor. but it's an old hotel. pool very crowded. This property is not for me

Fordele: It’s a wonderful hotel...definitely five star...view to the sea is amazing, the restaurant Cheff is compared of the 58 Tour Eiffel in Paris we had dinner in every night. I really recommend it.

Fordele: Flexible regarding checkout (late-checkout possible) Great view from the room and pool. Really good location.

Ulemper: Facility rather old and aged. Staff at pool not interested in serving us - very disappointing. Staff at breakfast unfriendly.

Fordele: Great location, great staff, great food

Ulemper: Meget sent rengøring hver dag. Nogle dage blev der først gjort rent kl.17. Andre dage kom der ingen rengøring og vi måtte ringe efter noget.

Fordele: The hotel has an amazing view. its a few steps to good restaurants and supermarkets. You can open the windows in the rooms, which is really nice if you’re not an air conditioning fan.

Fordele: The staff and the management are excellent. General manger was always there to resolve any issue. Mr. Pilar is what we call "real manager": he knows how to make guests feel safe, understood, and respect. His treatment with the staff was 100% professional. Mr. Pilar is really a good manager who keeps the Windsor Hotel reputation in good standing.

Ulemper: The visitor's policy is very strict. I understand in Rio they have to be careful in order to keep guests safe, but they should make exception for guests who have family to visit them. In my case, my family stayed in another hotel, and all the time when they went to visit, they have to wait in the lobby.

Fordele: Great breakfast, great location, clean rooms, friendly staff.

Ulemper: Dinner at the restaurant is spotty, though there are many options close by. Try to get a room facing the beach, and/or towards Copacabana as the views are incredible. The rear of the hotel is not nearly as nice.