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Beliggenhed og høj værelsesstandard Vindue utæt med indtrængning af fugtig luft udefra, som aircon systemet kun vanskeligt kunne holde trit med. Aircon systemet i det hele taget middelmådigt med hyppige nedbrud, som holder et par reparationsmænd permanent beskæftiget.
Fremragende hotel, god beliggendhed og god indretning. Fin service og stor imødekommenhed fra hotellets Front Office Manager mr Ilan Yehuda i forbindelse med utilfredshed over værelsestildelingen
Jeg kunne få mit værelse kl 11.30. Morgenmaden var ikke, hvad der kan forventes. Der var for få liggepladser ved tagpoolen.
I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!
Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems
The location worked well for us. We felt safe a few blocks off the main beach The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.
Excellent central air conditioning in the rooms. Never before in my life, I’ve go to wake at night to decrease air power. In Rio de Janeiro it is extremely necessary! Copacabana hotel always appear as if it is old fashion. No news, no Big deal.
walking distance from beach...hotel very flexible in regards to changing nights of stay with no penalties for leaving early...close to subway...english speaking staff Location of hotel is at lower end of Copacabana Beach - which is not in the heart in Rio....
nice staff, good hotel, good swimming pool, handy to the beach, near a metro station. Excellent breakfast on a night time the area was a bit dark and dingy. Expereinced traveller and felt that you had to keep your wits about you. Nice place to stay on a night you can always get a taxi.
The breakfast buffet are very nice.
The staff were very helpfull. I chose the hotel because it was advertised with a pool. Unfortunately the pool was under construction. I was disappointed at this.
Location & rooms I booked the hotel for two reasons - Room w Panoramic View and great pool. When I reached the hotel, my room did not have Panoramic view and the hotel pool was under construction. I should have been informed about these two things while booking.
clean room, large beds, good breakfast, good staff, excellent location (3 minutes to beach by walking)
location is perfect, just beside copacabana, near the autorental street, a bit dangerous at night, be carefull!! the hotel staff has lost some clothes and did not refund nor apologise with us.. this is not a compain it's an important info for other turists.
spacious room, good location not far from the beach and not far for touristic sites, pool on the roof, clean rooms, good breakfast dirty curtains in dinner room, staff at reception not so friendly and helpful, dinner not that special
Excellent value; the presidential suite was really nice. I loved the stylish, fairly modern but comfortable style of decoration. The bathroom with jacuzzi/sauna was top-notch and the bedroom was perfect. My only complaint is that some of the furniture in the room was worn--if it had been in closer to new condition, the suite would have been perfect.
Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful .. The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.
Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.
This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.
Beautiful. There is no bar or restaurant in the main building. Needs more.
realy nice staff , thanks ! the famous restaurant "cipriani" seve food warm up again !
Customer Service, Izabel reception Manager is very efficient and helpful.
Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.
Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!
Close to the city, spa was very good, staff was friendly. Renovation, at times noise and blokking a bit of the view.
Good location, wonderful staff
10 minute walk to Leblon Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.
Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards
Nice little beach in the back of the hotel We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.
Very good location - close to everywhere This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.
The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly. The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.
The location. No.
The service. The price.
Wonderfully helpful registration staff. They were helpful in finding restaurants and booking trips. We didn't speak the language and needed assistance. The rooms were clean functional and unique. It would be helpful to have a clock in the room but that is not really a complaint.
I did not like it!! The hotel is completely overpriced! Reduce the price so it's consistent with the facilities and service you offer! The hotel, the breakfast, the minibar, the laudry is completely overpriced. You tried to cheat my on the breakfast by charging 20 BRL extra on an already expensive breakfast. When I asked why the guy said it was because of the cheese. So I asked him to remove it and come back with the cheese that was included in the price. And guess what - he came back with exactly the same cheese and a bill that was reduced from 85 BRL to 65 BRL! The water in the roomcost 19 BRL! My company pays the bills for me but I still care about the cost. The only luxurious thing about Caesar Park is the prices. Bad bed, stained carpets and noisy ariconditioning is not luxury.
Because of the problem as below, they gave us a glorious suite on the 15th floor overlooking the sea for the 3 days and made the bathroom work for me (in a wheelchair) as best they could. Very upset the hotel did not recognise our disabled oceanfront room as booked and confirmed through you. A disabled room became available on the 2nd day but we refused it as it looked on to a brick wall.
This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location
I would like to stress the staff, specially Miss Larissa at the Reception (very attentive and competent) and Miss Mari (Supervisor) both of them are very capable professionals. Hotel is absolutely the best pick by Ipanema-Leblon beaches-seaside in Rio de Janeiro. Safety (My vault was violated).
Nothing..... Bad service, extremely expensiv,
Concierge Rooms and front desk staff.
The location was fantastic, just in front of the beach and had people taking care of you on the beach as well. The price was a little bit high I would say but in accordance with Rio's standards.
The breakfast buffet was excellent with a very wide variety of fresh fruit and the view from the beach-front rooms was amazing. The front desk was understaffed and even the most simple request required that we stay in line for 10 minutes. But once you got there the staff was courteous and helpful.
Very nice and well maintained hotel - modern design and not like some of the hotels you find along Copacabana. Great breakfast buffett Hotel is a short walk to Ipanema beach as it's located at the far end of Copacabana This hotel is located at the opposite end of Copacabana from FIFA fan fest so you need to plan for a 30-40 min walk to get there - not a big deal, as the view is great!
Fairly good location. I cannot really say anything much more that is positive about this hotel. Like most hotels on the sea front in Rio it is grossly overpriced. The beds were poor quality and uncomfortable. The internet service did not work and they charged me US$2.30 for a cup of tea! Stayed at this hotel 21 years ago -it has not improved with time. By the way, there was NO partial sea view unless you put your head 5 ft out of the window.
I stayed at the refurbished area of the hotel: Double room with partial sea view (It was not necessary, the sea is a few meters from the hotel). Comfortable facilities. Reception staff and room service were very attentive and professional. Breakfast very good. Thel place where coffee is served is too small, incompatible with the size of the hotel.In despite of this, it was good
Location is very good, near from all interesting places the size of the bedding was lower than the bed, lack of a simple coffee machine in room
Olympic trip, so prices were jacked up. Surprisingly ignorant desk personnel about local restaurants. In hotel breakfast was very busy but done well. Rooftop bar provided great views of beach and ocean. Workout room better than most and had sauna and steam room! Sink never fully drained. Had to jiggle handle to get toilet to stop running No good place for keeping suitcase open and accessible.
The staff were friendly and helpful and the buffet breakfast was good. The location was good for my business event The room was on an internal lightwell and was very dark. The decor was very dated but there were too few ceiling lights. There were building works going on in the lightwell and this caused some disturbance.
location i have stayed only for 10 hours, so I didn' t find any! The view was awful! Ask for seaview!
The hotel food was excellent - especially the restaurant. The staff was very helpful and nothing too much trouble. The location was good. I booked a sea view room and a semi deluxe room. When I checked in I double checked the room type with reception who confirmed what I had booked. When we were taken to our room it overlooked a brick wall and no sea view. We were not very happy and asked for a change of room immediately as this is not acceptable. I have read on holiday blogs that this is a regular occurance with this hotel. I would have checked out straight away had the room not been changed.
We were upgraded to a suite with fantastic view. Staff excellent. Good breakfast.
Central location, good facilities and good English speakers at threception
Pluses for the hotel include: Proximity to the beach, hotel room view, inclusive breakfast. Items that need improvement on include: Customer service, maintenance of building and AC, softer beds to please the general public, customer service, and customer service. Do not count on calling front desk or any issues you may have, you will get transferred from dept to dept until you're once again taking to the original person you called. They call themselves a "luxury hotel" which is far from reality.
modern upscale hotel located right across street form the beach.
The location of the hotel on the beachfront was great. The water pressure in the shower was amazing. The floor was not clean and this affected the overall impression of the hotel in total.
top marks for location, staff and internet speed breakfast area is very crammed
Breakfast is really nice. Paying for using internet. The roof terrasse is small, specially the pool and the service there for drinking something there was not available also towels etc.
The location, in between Copacabana and Ipanema, was excellent. The view from the roof was about as good as any in Rio and the service--from the front desk to the wait staff at breakfast--was impeccable. We would definitely stay at the Orla the next time we are in Rio. Nothing.
Really beautifull view on Copacabana beach from the window.The best panorama from the pool on the top level.I sertainly recomend this hotel.
I enjoyed being so close to Copacabana beach and the view from the top of the hotel. The rooms are TINY, the pool is nasty (and also small) and too expensive.
Excellent location, reasonable price, good choice of breakfast included in the price. Twe view of Copacabana Beach from the roof top podium was unbeleavable! We had a De-Luxe room and the view of Copacabana Beach & Sugerloaf mountain was excellent.Free internet, helpfull staff, most speak good English - how is your second language? Murky swimming pool water and mattresses are warn out and need changing. Two single beds pushed together do not make a good double bed... especially when you are feeling romantic :-)
Rooms were of high stndard, freindly staff and the pool affords an amazing view. At prices that won't destroy your wallet. Superb for reaching Copacabana or Ipanema The business centre had aome Internet terminla which were impossibly slow. I wasted time on these, got nothing done and was still charded.
Great location. The staff were very courteous and the hotel was very clean. Breakfast with many choices including local fruits. The restaurant had great option and the price was fair. Great value. The Standard rooms are bit small and the pool was small too.
The location was fantastic! The staff was quite friendly and they resolved all our problems quickly. The internet was not working in our room, they changed it in the same day. Great breakfast. The hotel has a taxi service which is not the same as the city taxi service and it is much more expensive. To go to the airoport with their service we payed double than would be using the street taxi.
Very central location & excellent value for money given where it's situated
Excellent location meant that Copacabana beach was just across the road the cleaner and more relaxed Ipanema beach was only a short stroll as was the General Osario metro stop. Fantastic view from rooftop pool. Reception staff very helpful and the pool barman knew how to mix a good capirinha ! Breakfast room was far too small with tables squashed together and some mornings we had to queue, very irritating!
Despite looking a dated, this is a surprisingly comfortable, hip and laid back hotel, located in a really safe area of Leblon and in walking distance of the shops / bars. Only 3 rooms per floor, with the deluxe suite being big and welcoming (in a 1970s way, but with flat screen TVs in lunge and bedroom); the normal suite is a little underwhelming. The master suites have the full beach view, and are more open plan...but pricey. If you can't afford the copacabana palace or the fasano, this is a decent alternative Staff at check in had a slightly odd moment where they knowingly tried to overcharge me, but they soon came clean. The lobby is very underwhelming.
Comfort and Location The decoration.
very large rooms/suites and quiet on high floors. quite expensive
The location and the staff are great! It's a bit expensive but the appartments are spacious and the service is great! The best restaurants of Leblon like Celeiro is really close!
godt ,english talende,rent og centralt i roligt område med fin strand
Dejligt, men for sæt til gaden
fin beliggenhed, god service, dejlig morgenmad og meget venlig personale; vi har boet i deluxe værelse og haft pragtfuld udsigt, men støj fra air condition var MEGET!!!!!!!!! generende larm fra klimaanlægget er ikke til at holde ud og når man slår air condition fra er der fortsat støj (konstant lyd af løbende vand)
Perfekt beliggenhed - direkte til Copacabana og kun 5 minutter til metroen og indkøbsmuligheder af enhver art. Nærområdet virker sikkert og gadebilledet giver et formentlig fint billede af kulturen. Venligt, talstærkt og imødekommende personale. Fint værelse til prisen. Hotellet kunne godt trænge til et ventilationssystem der ikke larmer så meget at det er svært at sove!
The new renovated rooms are valueable for the money.
View Overpriced by 30 - 50%
The hotel has a very good between Copacabana and Ipanema Staff very helpful Think that the hotel is ready for some renewal
Great location. Friendly staff need continuing renovation. Interest service can be spotty. Plumbing problems.
The water that came out of the shower was either freezing cold, or boiling hot- it would change by itself during a shower without reason, so I burned myself a few times.