The location to the old city, the friendliness and professionalism of the staff, the personal touches, the size of the room and the amenities I would suggest that the hot breakfast items in the buffet be put on warming trays to kep the food hot
It is excelently placed in Graz, very clean and well maintained and organized, pleasant staff. Gives very good value for a very reasonable price. Hotel own parking available close by and OK price.
very nice hotel, good position, rooms well refurbished. 4-star hotel!
Atmosphere, design, the restaurant and services, the breakfast, the position. Big rooms, well furnitured, quiet. Cleaning services in the room.
Nice hotel, polite staff, good location, well furnished rooms; it was a good choice, to visit this hotel
The location was good, just a few minutes from the Altstadt. Breakfast was ok, although a bit overcrowded (including the staff)! We had a double room and a single one. The double was quite large and confortable. The main building has no wireless connection to the internet, although they say that the wi-fi is everywhere in the hotel. The single rooms are a bit old and they look like they really need some much welcomed refurbishment. The biggest issue i had with this hotel was the noise made by the cleaning crew!! At 7 in the morning they started to do the cleaning! It was unbareble!
Room was specioius and staff good
Free parking, code based self service for keys Room was declared as a non smoker's, but did smell heavily of stale smoke; Room was not cleaned properly, ie there was perishable foodstuff in the cupboard left by the previous occupant. I was denied any discount on this.
The room was absolutely huge, well equipped and clean.
Hotellet var virke nydeligt med flotte marmorgulve og trapper,varme farver på væggene samt farverige billeder på væggene,dette gælder lobby og trapper tiptop Mit værelse var meget lille men jeg savnede alligevel et bord hvor man kunne sidde og læse og skrive,samt de varme farver der var på gangene
Good location, good price. The rooms not clean and the staff.
Parking, breakfast,easy access, nice bedding
Excellent location in regards to sites to see. Only a 5-10 minute walk to get into the old city and the castle. Very clean and modern hotel. Staff did not record the proper room for our wake up call, and so we woke up 25 minutes before our train left. Breakfast was the standard 11 Euro a day, but was a better breakfast than many hotels in Europe have.
good location in centre
Convenient access when arriving by car. Underground parking garage on site. Nice breakfast. Walking distance to old town. Uncomfortable beds with cheap bedding. (some kind of polyester?) Our room was facing the Lendplatz, and it was very disturbing during the night.
wi-fi connection, room size and hotel location The breakfast was too expansive and poor. The only phone call we made from the room, was a local phone call and it came out 11 euros for 4 minutes. I find that very expansive.
everyone was friendly and helpful. Reception staff ready to greet and say hello
Really Quiet. Didn't hear a sound all night. The rooms are very spacious. Air Con appears to be turned off in the winter - just blows out air - but one can open the windows wide if necessary (in my room anyway).
location and value gym is i useful. Better not to have one than such a poorléy equipped one.
Everything was ok... ...only in the room on the 2nd floor were bathroom cosmetics missing (compared to the room on the 3rd floor).
Very comfortable, good price, good location, great breakfast etc. There are lots of things to like about the hotel but the thing that set it apart for me was the range of services included in the price: international calls, car parking, wifi and minibar.
I liked the location, the friendly though professionist staff, the cleanliness of the room, the relaxing bed, perfect three stars hotel it's just a suggestion - to add more English channels on TV
Available late check-out
The hotel staffs were really kind. Breakfast was good. Nothing really.
The room was really nice. A good breakfast. Staff were good. A really nice place to stay. No - it was all good. Maybe a little pricey, but maybe all the hotels in the area of that standard cost that much.
Efficient staff, friendly and courteous. the rooms are clean, comfortable and pleasant I would like to see alternative dining facilities
The hotel was very nice and food was good value for money. very contemporary and new!. The only refreshments that were provided in the room were the ones they were selling and very expensive too!
Excellent internet access. Clean, modern facilities. Minor details. Toilet too high, shower splash guard too small.
Convenient location. Comfortable room and great bathroom too. Superb breakfast buffet. Would stay there again.
Good service, nice staff, perfect rooms Chargable Wi-Fi
friendliness Beds - and pillows
Great location across from the train station. Very clean, nice modern & comfortable rooms. Great value for the price.
I very much enjoyed the morning breakfast buffet although it is a little bit on the pricey side.
Good size room, nice decoration, very friendly staff
Modern facilities. Cleanliness. Heating controls
quite, easy access to train Transients from the train station.
very easy to reach from train station; excellent breakfast; friendly staff; very comfortable all good
It was very comfortable, and we were happy with the large room. The bathroom was excellent. The transport links to the centro were wonderfull. Hotel is directly accross from the main train station, and the trams leave from there. The hotel doesnt have a lot of atmosphere, but we would return there in spite of it.
Dejligt værelse, gå afstand til centrum, egen parkeringsplads. Kaos i morgenmadsrestaurant, i det hele taget var morgenmaden ingen god oplevelse.
Vi brugte hotellet som mellemstation på vores vej til Zadar, Kroatien - perfekt. Personalet var meget venlige og imødekommende. Sammenlignet med de hoteller, som vi har brugt til overnatning i Tyskland til samme pris, kom morgenmaden her ikke helt op på samme højder. Men bestemt ikke dårligt, bare ikke så overdådigt, som vi plejer ... Vi skulle have skiftet den ene forlygtepære på bilen og blev af hotellet henvist til et værksted, som havde lukket. Det var lørdag, så tænkte hotelpersonalet åbentbart ikke over. Vi fik den skiftet i Zadar, Kroatien i stedet :o)
Imødekommende personale. God morgenmad. Dejligt rummeligt værelse. Bar åben hele aftenen. Dejlig altan til værelset. Tæt ved banegård og offentlig transport.
Alt svarer til forventningerne: personale, rengøring, morgenbuffet, kort sagt alt. Vi kan kun anbefale (og har gjort det) til andre.
Morgenmaden var fremragende, og hotelpersonalet utrolig flinke. Værelset var rent ud over det sædvanlige. Det eneste kritikpunkt var at vandet i poolen var for koldt til at man kunne nyde en svømmetur. Kun at skrue lidt op for varmen i pølen.
Et spændende hotel med et godt mix af nyt og gammelt. Meget hjælpsom personale i receptionen. Fremragende morgen buffet. Beliggenhed er helt i top Mix mellem nyt og gammelt betyder også, at man har en restaurant hvor lydniveau er meget høj, spisekortet for den yngre smag, men meget, meget trendy og populært blandt unge hotelgæster. Gulvet knirkede vildt meget i vores - i øvrigt dejlige juniorsuite.
Dejligt hotel med god og central beliggenhed, gode parkeringsmuligheder. Overdådig morgenbuffet.
klasse trådløst netværk på værelset, må være normal europæisk standard på et klassehotel - det manglede.
Clean and spacious room. Good food. Free parking area. The single room costs €69,00/night if booked directly with the hotel but €79,00 (€10,00 more !!!) if booked via booking.com. I find that abnormal seeing that there is no additional charge for a double room.
Warm room No indication about which food was glutenfri! In practice no glutenfri at all at the lunch! I got bad stomach pains! No bide shower in the room! Probably Austrians do not need to maintain intimate hygiene? The surface of matres was too hard for me.
Great room, room service excellent. The spa area very, very nice, incredible breakfast. It is out of town.
Spa center Internet connections
Relaxing facilities (pool, jacuzzi, sauna) available for guests and the quiet surroundings, coupled with the good quality offered by the restaurant and bar.
I stay for the facilities - in my view the hotel with the best Wellness area in Graz. Breakfast is surperb Dining room is closed at weekends, but there is an adequate Chineese restaurent withing a mile.
The hotel is in the outskirts of the town and is the ideal accomodation if you travel by car. However, a very frequest bus (running every 12 mins) connects the hotel to the centre and daily tickets are very cheap (3.50 euro/day). Breakfast is simply spectacular: a 10m-long table is full of anything one may desire to start the day.
Our room had a balcony (I think all rooms do) and from our balcony we had a lovely view of the Schlossberg in the distance. It's a bit out of town but as we had a car this was no problem for us. It was very hot the night we stayed there and the room felt hot and stuffy until late in the evening when it had cooled down outside. No aircon.
Nice staff. Big room. Breakfast. SPA. It´s not in the city really. It´s far from the center.
Comfortable rooms, friendliness of staff and management, amenities and facilities to relax, parking. Noisy, young Italian tourist group...
Very friendly and accommodating staff, always helpful and smiling. Room requests (extra hangers, extra pillow) are immediately attended to. not really
The hotel's room was large, clean and nice consist of all the required facilities. They serve a delicious breakfast as a part of the room's price.
Because there were enough rooms available, we got a larger room than we booked for the same price. The staff is friendly and the breakfast is good. There is a large building next to the parking place in front of the entrance. This wasn't a real big problem for us, but when you're staying longer and your room is located on that side the view isn't that good.
Big rooms with big beds. Friendly staff. Competent restaurant. Room lighting was poor. Not the best location for sightseeing
Room size and layout.
The location of the hotel and the general environment
The location of the hotel is unique! We had easily access to the city center and wherever we wanted to go. Small room with a view to a wall!
No air-condition or heating in the whole building.
Good location next to the train station but a bit of a walk from the city center. The hotel design was awesome and the room was very nice but a bit "generic hotel room". I would certainly stay here again.
located in the center of the city poor WIFI
I loved being right by the station as we were using trains a fair bit during our stay. Liked the outside lift. Thought the staff were really friendly. There was nothing that I didn't like.
It was near of public traffic The parking was very expensive
Excellent location next to station and tram stops
Very basic room, I was expecting something more for the 3 star hotel. It was clean, but the room was too small. I have compare this hotel with the other one in Parma which I have visited one the before and 3 star hotel in Parma (Express Holliday Inn was much better. Room to small and very basic, I had to pay for the car park which supose to be free for quests.
Staff service at reception was excellent especially in helping me to print out some important documents. Location was perfect as I had an early train the next day (hotel is 20 metres from the train station) but very quiet at night. Overall excellent value. No.
It was a cheap and comfortable break in my long trip.
Friendly staff. Easy parking. Room was on a noisy street and it was too hot to keep the window closed
Quality of the room (new section of the building). Service
Spacious apartments with air conditioning. Cleanliness of the facilities. I was ill and half-dehydrated during a hot-summer, so it helped to have an air-conditioned place for the recovery. Apartment has a full kitchen. Additional details that were not provided but would help to have were a microwave-oven and a toaster.
Very kind staff It was an hot day of summer time and there was no conditioned air working and no frigobar
It's central location, helpful staff, clean comfortable rooms Did not have facilities for lunch and dinner
The service was fantastic, breakfast great, room beautiful, really quiet, pillows and linen stunning, little touches that made it great !! - thank you ! great hotel parking, information given to us regarding the town. Couldnt have asked for more ! Only the fact that it was so hot - but there was a fan in the room. Air con would have been good but it was an unusual heat wave !
friendliness of staff, ease of access, no hassle whatsoever fruit juices served during breakfast were heavily diluted with water
The fruit-juicies at the breakfast, watered, poor.
Excellent breakfast and pleasant environment AC did not function very well but the weather was extremely hot and humid, Parking was charged at Eur 12/night and should be part of the service.
2 single beds instead of 1 queen or king.
Hotellet ligger jo enestående midt i centrum af Graz. Kort gang til store seværdigheder og Hautplatz samt alle cafeer og sporvogne. Alene dobb. værelset. Trænger til en kraftig renovering - nye madrasser og badeværelse/toilet.
Havde præcist de faciliteter, der dækkede mit behov, og jeg følte ikke at skulle betale for en række ting, jeg ikke ville have haft tid til behov for. Trådløst internet (gratis)
Hjælpsom betjening i reception og af rengøringspersonalet lige skrabet nok til prisen (dyrere end Wien)
wonderfull location, big and good designed rooms, friendly stuff Parking garage is to fare from hotel and charged add.
good staff service and breakfast hotel computer was old and did not function most of the time
Friendly, helpful staff and excellent location
The whole trip was a blast. This hotel and city was not an exception!
Excellent location, professional and friendly staff.
Very good location, almost in the city centre. Hotel has an excellent atmosphere, very friendly and helpfull staff, nice and large rooms. Although the hotel is in the city, the location is very quiet. Good breakfast ! Price / quality ratio very much OK. No wireless internet connection
Staff was extremely helpful and friendly. Everything was great
room was big, bathroom was huge, silence in neighbourhood, location - in the very centre of the city the parking place it's about 500 m away
Very kind staffs who can tell what you need about Graz.
excellent breakfast, good location to walk the city The reception closes very early, and never seems to be available. When you ask questions, they are very uninterested for a 4 star hotel. I also did not find the rooms reflected the brochures whatsoever. It is not a design hotel, and the rooms resemble a bed and breakfast by canadian standards. Save your money and go elsewhere