Very close to Westlake, high quality services
Being quite cool, no heating possibilities, air conditioning even in position 'heating' not heating. Dinner in chinese restaurant: staff hardly speak English, food quality rather fair than good
Excellent staff, very clean, excellent location
Large room and bed, elevators arrive quickly, clean and tidy, great bathroom. Staff renders prompt service upon request. Nice restaurants in the hotel. Upon arrival I had to pay a RMB 4,000 deposit which was charged to my credit card. I had not seen that before in any other hotel and did not know this in advance but had to accept it. When checking out, they did not offset the downpayment against the total bill, but instead charged the total bill amount to my credit card and then informed me orally that the RMB 4,000 deposit will soon be refunded to my credit card account. I did not receive any written confirmation thereof. I just trust things will be in good order.....The hotel staff is generally very helpful but english speaking capabilities are fairly limited.
Friendly staff, good rooms with a fair size and a comfortable king size bed. The location is good for shopping, but a 25 min walk to West Lake. We visited to great restaurants on the hotel. The Orientel and the Italian Valentino. Absolutely worth a visit, and probably some of the best restaurants in Hangzhou. We arrived on sunday afternoon and was pleasantly surprised by the standard of the hotel and the room. However, we woke up 8.30 by a terrible awfull noice from demolition work going on just outside. It was unbearable to stay in the room, and if we hadn't just stayed there for 2 nights I would have claimed my money back. They just can't give you a room like that and pretend it's OK.
Staff were genuinely there to help and we were extremely happy with their attitudes. Staff seemed happy to be at work! Our room was very, very good, facilities were excellent and any needs we had were sorted out immediately. The hotel was fantastic, we ate at both internal restaurants. The main cafe on the second floor was quite good, and we chose to have Sunday brunch at the 26th floor restaurant. That was about average.
The staff tried hard to accommodate my requests and using English was no problem at all. The breakfast buffet was delicious with many choices. The room was quiet and very clean. It was good value for the money, I thought. I forgot my camera battery charger in Japan and, amazingly, they came up with one that matched. No, not really. I was satisfied.
Very good staff members and willing to help. None
Very friendly staff and very helpful. Great position for shopping and the lake. Would recommend to stay.
The Hotel is excellent, service is great, the only thing that i will change is this unbelivable expensive breakfast, 150 RMB ($22.50-) they are Way far to justify this outrages price. I have been in hundreds of 5 star hotels in china with 3X selection and the price was a lot less. Also i will change this rule that you need to make reservation a night before to comit for breakfast in order to pay a 100RMB( $15.0-) we are business people who visit for short time, we don't know what we do in the next minute.( i think it is enough that we are Guests. this is our commitment, no need to make it more hard for us. I dont have any complaints, they where great in everything, i just take my money for breakfast and spend it on a good steak for lunce some place else.
Easy check-in. Was upgraded to a suite which was very nice. Good location and very easy to get a taxi.
Staff are friendly
It was a very nice place, the room was very spacious and comfortable with a corner for tea preparation with top notch teas and spring water. The only negative remark is about the transparent bathroom... the wall is made of glass. Even if it is a bit hazy you can still distinguish the shape... going to the toilet can become really embarassing, personally i would rather have some privacy.
This hotel is remarkably well-designed with lots of clean lines and elegant touches. The rooms are large and comfortable, with clean bathrooms and high quality plumbing (not always a given in China). The staff is very friendly and their English is quite good, especially for a city like Hangzhou, where most people speak very little. The hotel is easy to find and has excellent access to the Hangzhou bus system. The restaurant features a set menu for breakfast and unfortunately it's not very good. The hotel has a decent attached bar, but it was dead most of the time we were there.Although the hotel is near the West Lake, it's difficult to reach that sight directly.
Clean, comfortable, personalized and quiet. Don't have anything negative
the tea and the decoration
It was a very nice hotel with good service. Clean room and good bed. All is perfekt on this small hotel.