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casino and room booked smoking room did not det smoking room
i liked that the rooms where clean and luxury and didnt have the typical casino smoke smell i didnt like the fact that i didnt get the room i booked online although this one was very nice maybe even upgraded but they should have mentioned it
The hotel has many facilities. It was further from the center as we thought and because of the casino (we assumed) the public was quite elderly, which we had not expected of a Hardrock hotel. Also too bad the breakfast was not included even though the rate was quite high (189 USD excl VAT)
Parking was an issue as a guest of the hotel a $10 fee to park in the parking deck which was reimbursed by the hotel or a $25 overnight valet parking fee which you did not get reimbursed on as a customer of the hotel you should have the option to valet your car without the $25 fee
Excellent service we were treated like rock stars! The smoking in the casino.
Morning continental breakfast was offered but with limited choices. Beds were old and not very comfortable. We actually asked for and exchanged rooms as the first one had a distinct animal smell. We asked and found out that La Quinta seems to pride itself on being "pet friendly". Thus, the resultant cat smell in our first assigned room. The second one smelled a little musty but did not have such an overpowering and distinct animal aroma. We would have moved to another hotel but had already pre-paid through a discount hotel locator.
Location was great. We could watch the fireworks shows at Busch Gardens from our balcony or the pool. The breakfast was decent and the staff was friendly. The pool was nice and was open late....a nice cool off after walking around the park all day. The room was clean and the beds were comfortable. Walking distance to several restaurants. We wish that the hotel offered a shuttle to the park entrance. I would gladly pay the hotel something rather than pay the 17 bucks to park and still have to walk pretty far at Busch to the tram. We did try to just walk directly from the room to the park but with small kids it was kind of long.(about a mile). That's not any fault but our own ambition. We still had fun.
ALL THE KIDS!
Location is convenient to Busch Gardens Hotel lost all water pressure. Small beds.
This is an older hotel but the room was clean and the property was mostly well kept. Some parts of the hotel showed their age, shower would not stay at set temperature
I went in thinking it was a better la Quinta, but was very disappointed when arriving. The rooms are old and outdated. Mold in the shower. Horrible neighborhood and RUDE staff. Spend a few more dollars and go somewhere else!
Its the perfect location right by Busch Gardens and easy to find Room was DIRTY, there was hair and debris all over the bathroom floor. Red stains all over the carpet and the bottom of our door didn't properly close. Also, the staff was nice but we arrived to find all 3 outside smoking right by the entrance
After having to check out of a previous hotel for horrible conditions we were able to find a room at La Quinta. The staff was friendly and accommodating. The second room we stayed in had the strong odor of mildew, we tried to air the room out and spraying air freshener but it did not help.
Locations to medical center excellent. Walking distance to numerous restaurants, grocery store, etc. Microwave and mini-refrigerator in room. Housekeeping staff helpful and friendly when you need towels, etc. Dated, dingy, shabby. Toilet not bolted down. Extremely noisy. Furnishings seemed from 1980s and looked that worn.
Very comfortable bed. Clean room. Loved the pool area. Out of date bathroom, old and dirty looking but not. Did not like location of room but everything else was very nice.
The customer service at this location is really outstanding. Very friendly and accommodating. The room was clean enough, the bed was comfortable and clean, but the carpets could use a wash as they felt a bit dirty under bare feet. The main complaint we had was due to a smell that kept increasing over our 3 nights stay. We think it must have been coming from the toilet or the shower drain. We thought to ask the front desk about checking it out but decided to deal with it thinking it would fade. It didn't. But overall we had a nice experience. Dirty carpet, smell
Well kept facility and the staff was kind and attentive
The pool and courtyard area are very nice with healthy plants and decor. Breakfast was decent too. The common areas of the hotel are very tired and in need of a complete face-lift. These areas were almost what would be considered "dirty". Our room was decent but the bathroom was marginal. Very close to the USF and Busch Gardens. I'm sure when this place was built it was really something- but it is far from anything special now. Staff were nice and friendly.
Clean Room Friendly Staff The property and buildings are old and in need of updates. The room was clean and had been mostly updated but you have to get over the appearance of the outside first, which almost prevented me from wanting to open the door to the room.
We liked how clean the rooms were, the big pool (even though we did not get to spend much time there), and the fact that the rooms have fridges and microwaves! We also enjoyed the complementary breakfast buffet! The front staff was also very friendly! There was not much to complain about. There was just one instance where one of the younger staff members at the breakfast buffet seemed a bit rude and it seemed she just didn't want to be there. But other than that, the other staff was very nice.
1st floor room, I forgot to ask for 2nd floor
Nothing Everything. There were families living in this hotel, people smoking drugs in the parking lot, very very unsafe environment.
I absolutely loved the kiddie pool area. It was awesome! The rooms were as clean as they could get under the circumstances. Dirty old carpet, mold in the bathrooms. A serious overhaul is needed in this hotel or go down on price.
I liked the breakfast in the morning. The servers always had a smile and a good morning when you walked in. The access the pool was very open and we had people coming in off the streets asking to use our wristbands for access. We told the front desk and they asked them to leave but we were put in a spot when they were brought up to us and was asked to identify them. Also a large problem with unattended children in the pool. I told a security guard about it and he just told the kids to go get their parents. He never took any real action until the group started yelling at each other and said the were going back to their room to get a razor to "slice and dice your pretty little face". He then took them to their room and they didn't return that day.. I really feel that a pool monitor is needed during pool hours to make it a more pleasurable experience.
Found a USED feminine product in the bathtub AFTER I took a bath in it. It didn't belong to me!! Didn't even see/notice it. The manager was rude and highly unprofessional when I called to complain. I came to the front desk and could see how nasty she was to another guest while explaining their bill. I left and called corporate guest relations to file my complaint. Its been more than 24 hours and not a peep and certainly not a refund. I am terrified I have contracted something from this disgusting hotel.
The hotel room was really clean, big and comfortable beds. Me and my son were exhausted after a fun day at Bush Gardens, it was nice to drive up the road check in and relax.
The hotel was very clean, smelled nice, and the staff was cordial. The free breakfast had great variety. There were waffles, yogurt, bagels with multiple topping options, a selection of cold and hot cereals, fresh fruit, coffee, juices, and hard boiled eggs. Housekeeping did a great job every day. I always came back to a turned down room. Having the mini fridge was helpful because it allowed me to save on restaurant expenses by bringing my own food. The air conditioning continuously worked well so I always came back to a cool room after being out in the Florida summer heat. There was no shuttle service available, even to immediately close locations as USF across the street. There was a wet patch on the floor of my room between the far bed and the window that perpetuated all four nights but there was nothing on the ceiling so it must have been coming from under the floor.
When I go to breakfast i like to sit, watch the news and baby a cup of coffee. Nothing like a very small cup to ruin that. I guess maybe 5-6 oz coffee/juice ups in breakfast area. If hard boiled eggs are peeled, i like that. I have never been to a breakfast with peel you own eggs. Maybe that's a new cost saver. Summed up, they saved about 35-50 cents to loose a customer in a highly competitive market. Sorry, but i smoke. Going outside is fine, walking across the parking lot is fine. But give me a bench! .
Where to start.... My room smelled like mold, it was so bad I got ill and had to leave. The hotel was dirty, loud. The weight room was filthy and only two machines worked. The pool area was horrible the pool op and dirty and the location was hurting. Like I said for the money it was the worst experience I've ever had. Everything!!!!!
Very comfortable overall; I have a hard time sleeping in general away from home but I slept like a baby here.
Location ran out of breakfast items
Nothing - couldn't wait to leave This is a pet-friendly hotel. The night we stayed, it was like living in a dog kennel. Carpets, pillows and mattresses all stained - afraid to touch anything. Quality of breakfast food sub-standard (cheap off-brands). Some LaQuintas are decent - this one is not. Have stayed at this one several times and it keeps getting worse. Probably will not stay again.
the location is excellent if you plan to go to busch gardens, the rooms are suites but priced as regular rooms which is incredible value for money. the breakfast should have more available options.
The staff is always amazing here, from management to housekeeping. They go out of your way to make you feel special. The rooms are spacious, well done and comfortable. The breakfast was delicious and the staff even took time to help my daughter. The breakfast area wasn't well stocked with silverware, glasses and plates. The lobby seemed a little crowded and there wasn't someone around when I wanted to order a coffee.
I liked absolutely nothing I didnt like anything
Roaches everywhere. I had to leave in the middle of the night a book a room with a nicer hotel because of roaches crawling on everything. This place stinks. I did not like how there were roaches fucking everywhere.
Absolutely nothing There was mildew and bugs everywhere. The room was absolutely filthy... sheets had stains fridge smelled... And when made a complaint about the first assigned room we were provided with another room just as bad. We ended up cancelling the remaining nights and stayed that night. Around 11pm someone in a bullet proof vest came knocking on the door saying they are looking for their parolee... We I really don't need to go on.... It was the WORST
Location was the best feature overall. Room was clean and housekeeping checked in daily. On arrival we were checked into a room with someone already in it, when we opened the door it was embarassing to find someone in their private moment. Front Desk apologized and gave us another room, from there onward it was good.
For the price, the room was very clean! A little noisey
This place looks like crack head live there. No towels or iron. The "free breakfast" is bread and cereal. The juice machine was broken. I thought days inn was a good family hotel. This place was horrible. Go somewhere else for a few bucks more. Everything
Nothing about the stay was pleasurable I rented this room for an employee of mine and his mother and there were nothing but roaches on the walls on the blankets, in the beds, under the counter edges, in the sinks, on the floor and more. It was disturbing and very embarrassing. We have written an e-mail to management and are very disappointed in the experience. The health department needs to be notified because it is infested - not just a couple of FL roaches.
Price No cups for water or coffee. Safe was falling off the wall.
Probably the worst I've ever seen. A dead roach on the floor upon walking in. Felt like I was in the slums. Literally found another hotel in the area (double the price-didn't care it was that bad) and checked out. Never had to sign a separate paper that I committed not doing drugs.
Room was clean and adequate. Overall I would rather not come back again. $50 deposit still waiting to be refunded. Did not feel safe at night. Room key did not work the 2nd night; staff acted like this happens all the time. A hotel employee and a guest got in a very loud verbal altercation outside one of the rooms. Also entering and exiting the hotel is difficult due to being right next to a highway interchange.
I didn't mind the soft bed, it was comfortable Did not enjoy baby roaches crawling up the wall, missing light bulbs or inability to reach the front desk by the room phone.
Good cost, friendly staff, relatively good location Sheets were dirty, no shower curtain
Rooms were nice enough. I'd return for on business trip but not on a vacation. Half of the staff was very friendly, the other half acted bothered if you asked a question or needed something. The location is close to Universal. It's fine if you want to drive every where. Though, next time we'll stay on International at the Hyatt or Embassy. Honestly, you can walk to lots of restaurants and touristy spots from almost any hotel there. The pillows were terrible, my neck hurt the entire trip. Breakfast and Kickback had the same menu everyday, with the exception of one or two rotating items. Based on the description we thought the selection would be much better.
That I paid for a king suite and without notifying me they just gave me double beds & didn't try to accommodate me
Good location and customer service
they have just about all you need on site pool side bar, lobby bar, sports bar and grill that was able to get our home town games for us, upscale 4 star restaurant and an excellent spa... we went to Florida to hit the beech and found our selves struggling to find a reason to leave our hotel spa services were amazing cant say enough about the experience, do yourself a solid and book a message. no on site parking you are forced to valet your car for 24$ a day and neither our booking site nor the mariot site see it fit to mention that... that said the valet service was good and we never had to wait long for our car
Location can't be beat, pool is nicer than embassy across street. Valet service is also way better than embassy....that's what I pay more for. AC never gets real cold for me...I stay here a lot when I attend hockey games...I always stay here or embassy across the street. I've been choosing Marriott because the valet for embassy is a zoo and takes forever when you try and leave in the morning but if Marriott doesn't fix their AC I'm gonna have to find something else.
I went to the Wingate at Tampa USF with my daughter to attend her college orientation. The hotel is right across the campus, it is extremely convenient, very clean, the staff is welcoming and helpful. It definitely was a very positive experience. Only downfall, the walls are too thin and both nights we stayed, we could hear people talking and laughing in the next room. When I mentioned this to the gentleman at the reception counter, he apologized but said they get this remark quite a few times, unfortunately. Perhaps something could be done with this problem? Another little comment, is that it would be nice to have the option to have just regular eggs for breakfast in the morning as opposed to the stuffed tuna/chicken or other (?) omelette that they have.
Everything about it was easy and clean. Breakfast could be better . . .
Good comfort a bit far from the town center
Very good service nice hotel and room good buffet breakfeat.
Staff were very friendly and helpful. Rooms are clean and comfortable.
Clean comfortable bed and bathroom. Great shower head and super A/C! Nice staff. Convenient location for my trip. Also very good breakfast - nice selection of foods for this type breakfast included with room. NO - everything worked for me.
The hotel is excellent, the staff is very friendly and made ourselves at home, the room is nice and clean, the location is very good really close to Busch Gardens and has many restaurants around. The hotel provides a shuttle service to the Busch Gardens wich is very convenient! It's an excellent quality/benefit ratio and for sure we would stay there again!! No negative points at all!
I love everything about this place that was my third times staying with them The need to upgrade tv provides. i had of those little rainy day, and all i wanted to do stay in watch tv, and most of the channels didn't work because of the rain. Need to upgrade on that
The convenient location to the places I chose to visit, the wonderful staff, the free breakfast each morning
Nice clean hotel in a nice area close to Busch Gardens. Nothing
the staff here were the best that we encountered in all of the hotels we stayed. freindly, helpful, simply great
The mattresses were amazingly comfortable! Cleanliness needs to be looked at!!
Everything was excellent. Very clean and comfortable room. Cannot beat it for the price!!
Room was damp, smelled of mold, carpet dirty, tv didnt workall the same in three rooms we tried! Wouldn't recommend it at all.
Breakfast room wasn't taken care off, poor maintenance and poor daily service
The beds could be better, but the room setup, location and staff were perfect. They need new beds. They were wore down. Everything else was wonderful.
The breakfast was the only thing liked. There was mold in the room I stayed in and needed extra towels, I had two other people with me. I went to tell them about it and they said to come back in the morning to tell the manager. So I did. The manager on duty wrote it down and took my name and number. Then proceeded to ask if I wanted compensation for it, yeah...a bit. So I'm hoping their general manager will call. I highly doubt it. 2 out of 5 stars.
Good location, not on a main road with lots of traffic noise. Great front desk staff Completely disgusting. Nothing is clean in the rooms. Our feet were black from the carpet, stains on the couches including mold! Mold and caked on dust in the vents. One of our rooms smelled of urine. We were brought a pack and play with black stains all over it! The front desk staff was so nice and understanding when we decided to leave, packed up our kids and left for another hotel at 9:30pm!
Rooms not clean at all
Very comfortable bed Some issues with the soundproofing of the rooms. A little noisy.
I was in town for a concert at the Amalie Arena and didn't want to drive back to my home on the east Florida coast the same night. Everyone was very friendly and helpful and the room was great. I would stay there again. The usual downsides to a downtown hotel, like having to pay a lot for parking and no spots available in the valet lot. Also, the only way I could find to get from the part of the 3rd floor where the catwalk from the garage/City of Tampa building and the conference rooms were was to go down the escalator to the lobby and then take a second set of elevators to the guest rooms (I was on the 8th floor).
The Hotel staff was amazing.. Very polite and made sure our stay was as comfortable and easy going as possible. The room was also amazing!!! Very spacious and clean and very comfortable beds.. I loved my stay at the Hilton and will be making this hotel chain my #1 choice when vacationing. I loved everything!!
Good location Smell of cigarettes, dirty carpet ,dirty floor in bathroom, j oles in the walls, dirty windows, a lot of noise ,night staff don't offers a good customers service, i dont recomended.
It's a decent hotel for a cheap price. Nice sized bed and okay room. Didn't expect more or less. I'd get it again if I'm trying to stay on budget. Not much to complain about.
Location was great. Place was dirty and roach infested.
The front desk staff were friendly There was a trailer in the parking lot with several pieces of old furniture underneath, this was our first impression. The outside entrance to the room was very dingy and smelled like a bar. Inside the room there were large patches on the wall where paint was missing and the drawers of the dresser look like it had mold on it. There was a dead roach smashed on the wall. The pool was green and so cloudy you could not see the bottom. We stayed for a few minutes and decided to stay in the Holiday next door.
Nothing the whole place was disgusting Everything, it was unsafe, disgusting, dirty
Price Everything else. Everything about this place was poor. It was incredibly dirty, poorly maintained, and seemed like a place that has a lot of guests getting up to no good. We had men shouting outside our window at 1am, toddlers crying and roaming around at 3am. It did not have everything as described when we were booking at the photos were misleading. This is an extremely old run-down hotel and I wouldn't recommend staying here unless you HAD to!
Air condition was set autimatic and was on for 1 min and off for 20 min .very hot.People at the side of my room were noking on the door and calling the hold nigth and the hold morning couldn't sleep .One tower was dirty.
Close to Busch Gardens and places to eat. As soon as we walked in, I went to put bag on dresser and there was a cockroach. We got there really late so I said oh well. Then there was a washcloth in the microwave. Did not use microwave. They only give you 2 bath towels, even if there are 4 people. Never again will I stay there. $70/night would have been a great deal if it was at least clean.
Staff were friendly. The pool was green and cloudy to the point you could not see the bottom. There was a tractor trailer with old furniture underneath in the parking lot, not a nice view. There was a roach smashed on the bathroom wall. There were large repairs on the wall that were unpainted. The smell of the room was really bad. We stayed 10 minutes and left. Really feel we should not have lost that first night's rent because this hotel needed to be flagged.
That it was right next to Busch Gardens Everything
Very close proximity to Busch gardens Room had an overwhelming smoke smell staff not friendly took forever to check in one set of towels provided 1 was cloth face cloth towel!
The hotel is located directly across the street from Busch Gardens. The furniture was broken, torn, and dirty/dengy in apperance. The overall cleanliness of the room was not of good standards.
I liked the waterfront view. It was a nice view on the 6th flor and look out over the bay especially at night view. The size of beds were too small and the placement of the lights in the room didn't allow proper lighting. They were too bright over the bed. The rugs needed cleaning.
Clean and hospitable
The staff was very friendly and helpful. The pool was pretty and the boardwalks were scenic. Our shower fixture was broken but still usable. I let the staff know when we checked out about the issue.
The staff was very nice. The room was very modern. I didn't expect such a great experience. don't get me wrong I expected it to be fine but it exceeded just fine only drawback was that our lightbulb in the front hallway of our room was dead but everything else was perfect and even though we brought in Christmas away from home we still felt comfortable bringing it in there. I definitely look forward to staying there again on our next visit.
The room and Hotel was very clean. The staff was excellent. Valet remembered us and was very personable every time we saw him. I can't remember the name of the front desk clerk when we checked in, he was very professional and helpful. This was our first time in the Tampa area and after our stay at the Hyatt we are ready to go back. The bed was very comfortable I never wanted to get out. I only have one complaint. Right after we checked into the room. Maintinence arrived at the request of the maid to fix the toilet paper roll in the wall. She had just walked in without knocking. After she saw us in the room she explained and did not know that we had checked in at the time.
Great time for the New Years Celebration. Hotel was clean, room had a great view, and the people were very helpful. I would def come back and stay here again.
Excellent food and service, top notch room.
Everything was clean, room service was speedy, all in all a pretty enjoyable stay The pillows aren't that comfortable for my neck. I feel as if they were just puffs of air that didn't provide much neck support.
It was a last minute plan to stay in downtown Tampa. This place was GREAT!! The staff were awesome, the rooms were very comfy and the amenities were pleasing. Parking was a little interesting as there is no onsite parking but because they offer 24 hour valet and your already downtown with lots to do, its not so bad.
Modern and beautiful rooms are spacious and staff is great
The lobby and rooms were nicely appointed. Probably one of the nicer lobbies I've seen - really pleasant to just hang out in. The echoes and slightly dim lighting of the hallways reminded me of elementary school and just didn't give me the luxury vibe. The lighting room also gives it a rather downbeat feeling. I think some bright sconce lighting in both halls and rooms would really give some much needed energy without compromising the historical gravity of the re-purposed courthouse.
Old historic building with modern amenities. Short walk to the Riverwalk and great restaurants It was all good, must valet car which was understandable for the repurposed building
- The hotel is built into an old US courthouse, which is very pretty and well executed. It felt like a high-end boutique hotel. - The room was exceptionally clean, and the decor was nice and modern. - The location of the hotel was great. A quick ride or walk to anywhere downtown. - The price and value of the hotel relative to where it is, and what you get is pretty good. I felt this was the nicest hotel for the price. - The hotel was a bit difficult to navigate when first arriving. The entrance is around the Zack side, not on the Florida side that is advertised as actual address. Once we got our bearings it was better. - The hotel bar advertises a daily happy hour, however in practice the hotel bar was never open, nor was there any staff there. - The restaurant was good in theory, but execution was lacking. The egg breakfast I got tasted horrible and had to be sent back. The other food was pretty good, but the service was complete rubbish. - The hotel is a bit sparse and lifeless, and hotel staff were hard to find.
Loved the high ceilings and the fact they kept a lot of the details of the old use of the building. Great ambiance, food, bar. etc.
Great design. Looks very upscale. No parking. Must use meter to park on the street or pay for valet service. The faucet and shower handle were not installed properly and were loose.
newly renovated room....Room was larger than expected plenty of room for me my husband and 3 teenagers to move around. Hotel pool was very nice and clean. Staff was very friendly and helpful. I look forward to staying here again when in the area. Nothing was wrong
Loved the separate sitting area. Great for adults at night while kids sleep and great for kids in morning to allow parents to sleep Refrigerator didn't work, no toilet paper in room on arrival, sink didn't drain. .. but as newly renovated, figured we were first to stay in room
I needed a hotel quickly so I could be close to an early appointment at USF the next day. Kayak helped find the hotel but the price was so low I had my doubts. I shouldn't have. The hotel was going through a transition from a Holiday Inn to a Holiday Inn with a new owner so it was renamed The Grand Suites. The staff went out of their way to treat me well. For an extraordinary low price I got a suite in a perfect location. It was a pleasant surprise. I can count on one hand when I've gotten a truly good deal on a hotel and this was one of them. Clearly the former owners had let the hotel decline and it badly needed a face lifting. The furniture in my room was a bit frayed.
New rooms. Great managers. Good breakfast and shuttle service.
Staff was very friendly. Rooms were clean. AC in room 333 sounded like a diesel generator starting up every time it comes on. Very difficult to watch tv or get a good night's sleep.
What you posted on your website was not any thing like the actual hotel!
The hotel was very clean and roomy, the layout was that of a small studio apartment. The staff was very nice and welcoming. The park is really close to some good restaurant and Busch Gardens is a mile away. Which if you do not mind the walk will save you $17 in parking. The hotel is still under construction which made it difficult to navigate. The construction workers in the morning were a bit loud. The continental breakfast was also sub-par.
It is not a Holiday Inn yet.
Clean rooms , great sheets , overall satisfied. half the hotel was under renovations but no disturbances at night. Not even really a negative aspect.
This hotel was very clean, modern, up-to-date, and inexpensive. I was impressed by how nice it was for an Inn. walls are a little thin
Staff was excellent. Very accommodating.
Brand new. Everything fresh and clean. Staff courteous. Rooms small but adequate. Guests in courtyard until 3:30 am partying.
This hotel was really clean and tasteful. My room was very comfortable and staff was very helpful. Will stay again next time I'm in town. I wasn't sure where the hotel ended and the business complex or restaurants started. Granted, the staff was very friendly and helpful. I kind of found myself wandering around and in some area's felt out of place in shorts and flip-flops.
Hotel was nice, clean, and comfortable. The check in process was less than pleasant as was the concierge. Having to go up and down the 5th floor because none of the 6 keys worked is unacceptable. What made matters worse was the lack of concern and empathy the concierge expressed toward the situation. An apology wasn't offered nor was anything provided in attempts to make up for the issue.
The pool on the roof was very nice, decor throughout hotel was tasteful, staff very friendly Having to pay extra to use the refrigerator in the room- after the cost of the room it should be included.
My room had only lukewarm water and was extremely noisy.
Very nice building. The place was very well decorated and it was apparent that considerable effort was put into the interior design of my room. There was a very nice fitness center with a full range of equipment (including free weights; a rarity for a hotel) and there were even complimentary earbuds (wifi was $13.95 but earbuds are free? ... Seems odd but thank you.). The whole place seemed very clean on the houskeeping side but there was some building maintenance issues. The staff I encountered were very friendly and hospitible. With the exception of the minibar which was jam packed with the usual assortment of ridiculously priced things there was no fridge. Also, despite the a/c being set to 65° the entire time the room never felt cooler than 75° which makes it very hard for me to sleep. We were on the top floor so I assumed it was the blazing hot sun beating on the building but even at night it couldn't catch up. Lastly the wifi cost $13.95 to use which I thought was pretty steep considering every hotel I've stayed in for the past 10 years or so has included it for free.
Location, attractive room and lobby, parking garage, nice TV. The high bed, no hot water, difficulty turning on shower, toilet running, broken bathroom door hook, no movie channel.
The staff (not managers) are friendly. My stay at this hotel was entirely disappointing. I requested a room away from the elevators and had called twice to confirm this request and was given a room right next to loud creaky bumping elevators. My friend had ordered me room service to be in my room when I arrived as a surprise and it was never there and would not have been delivered had she not asked how I enjoyed my surprise food. At my insistence I was moved to a different room the next day and the day I left the hotel saw a BED BUG crawling on my pillow as I was getting ready. I alerted the staff who was appropriately horrified only to NOT hear from a manager for the next day and a half. After repeated calls and emails from me including one to a front staff who said she had seen the manager and was surprised I had not heard back only to be lied to by that same manager hours later that she 'only just arrived' and that was why my calls were not returned. Finally after a rant to a lower level manager the front desk manager was all of the sudden made available to me and finally an investigation into the bed bug was launched. What is MOST disturbing is because they themselves had not 'confirmed' this was a bed bug (which is very clearly was...I have photos) they could not tell me for certain that no one else was staying in that room. At the LEAST that room and neighboring rooms should have been closed and checked immediately but the managers were slow to take action and initially very dismissive. It is a DISGUSTING feeling to have the experience of knowing you slept somewhere that has bed bugs and all the effort I had to put in once I got home to try and decontaminate myself and my stuff to not infest my house and my baby's nursery. Most disheartening was the response from the hotel on the matter. I wish this review would let me submit the picture of the bed bug I took. I was forced to stay at this hotel because of an exam that was being given onsite but I will never stay at this or any related hotel again. Not even because of the bed bugs themselves, but because the hotel was so slow to respond and so dismissive, potentially putting others at risk as well by not quarantining the room(s).
Best breakfast buffet of any hotel.
When we opened up the mini bar it had not been cleaned in a while. Something brown had leaked in the bottom of the fridge. Very gross. We were told another guest had put some of their own things in the fridge and that's what made the mess. So no one ever cleans or looks in the mini bar? We were in a junior suite and you expect the room to be clean. Also there were 6 bed risers stacked up on the bedroom night stand. Will not be back again. Very disappointed in the hotel. You should not have to call the front desk to get your room cleaned.
close to american board of pathology, shula's steak house, nice room away from elevators with good temperature control, nice tub, pleasant staff a bit pricey, no refrigerator space; last time i was here i was in a room near the elevators and had difficulty sleeping as people go up and down all night
Good location, free parking, clean room, very comfortable beds! Great experience overall...can't wait to return! No negatives
Very clean hotel, and courteous staff. Booked this hotel last minute, and only wish I could've stayed longer. I would definitely be back to enjoy that rooftop pool that I missed.
Very clean, great continental breakfast and quiet spacious rooms. It was a nice surprise to come back from a long day and have cheese & crackers, hot dogs and wines/ beer available complimentary for a couple hours. I'm not sure if they do this every day, but it was very nice. The gym is very small.
Everything about this hotel was great. We were there for the College Football National Championship and the staff went out of their way to make us feel at home. The prices were elevated for the event, thus the lower rating for value. In all, we were very pleased.
The size of the room and bathroom was larger than my co-workers Hilton room. Beds were ok and I liked that there was a choice of soft or firm pillows. The area I stayed in was pretty ghetto. I was stopped immediately after exiting my car for money the first night. The hotel grounds and interior were nice though, just bad area.
The hotel was very close to Busch Gardens, We went back and forth a few times during the day and did the night excursion, so a few trips, But since it was so close it was not a bother. The rooms are clean and the staff is very friendly. I like that in a hotel... Breakfast was very good for a buffet, nothing overly fancy but good and filling. Whirlpool did not work in the room but I am sure that will be fixed soon. The rest of the hotel was in very good repair and well groomed.
They have a excellent staff, everyone i spoke to at the front desk were more than helpful and very friendly. Free shuttle was very convenient. Hotel was very clean and we would definitely stay their again.
Pillows and bed were just ok The desk and cleaning staff were mostly nice enough but had "attitudes". Well, there are so many negative issues. Here is a list: ROACHES BROKEN FRIDGE...said it would be fixed by the time we returned that day---NOPE and the room wasn't cleaned or towels brought in that day at all!! Not touched. We switched rooms. BATHROOM SINK/--water trickled out of faucet and shower old and hard to turn on. SCAREY, RUN DOWN AREA WITH VERY SMALL POOL that was next to parking lot which "sketchy ppl " walking by or stopping to stare. WIFI--free BUT VERY RARELY WORKED and if it did, you had to STAND near the door!!!!!! BREAKFAST--mostly disappointing. WE HAD TO GET OUT OF THERE TO BETTER HOTEL NEVER EVER RETURNING!!
No shampoo and conditioner the first night, second night they took dirty linens and didn't replace, also lots of remodeling noise, third day had Jack hammering in room next to us and was told " remodeling" i said that is great but you shouldn't have put us next to it! Not a great stay... No breakfast either
Beautiful view of the Harbor. The room was very very clean, no Florida bugs that you always hear of. Night life exceptional, many things to do within walking distance. Their restaurant and breakfast is great, and not high priced. Will definitely recommend and visit again.
Good value, convenient to airport with free shuttle. On site restaurant has decent food and beds are comfortable.
Nice view No super market nearby. One of elavators was not working all the time. Staff were not helpful at all. We arrived there around midnight and we had to stay in the lobby for about an hour and half till they gave us the room. Toilet flush was not working properly.
Stayed 6 nights, it was to visit my daughter at UT college. The drive into the city wasn't bad. Very busy during rush hours but that's any city. Also drove to golf courses and Anna Maria Island all was easy enough. Pool was nice, clean. Gym is bigger than most hotel fitness areas, Fresh coffee every morning. There is bar and restaurant right next store. Out side deck. Nice enough for a beer. I'll stay there again when I go back The help when I got there turned me off. There was a few people at the counter (line of about 6 people) and only one girl trying to help while two were not bothering to help. They could see people were waiting. The one young girl had to ask them to jump in.
Front desk personal was friendly and helpful Shower head was messed up and dirty. Complained a few times to house keeping and still was not fix. Plus there were uncovered holes and 1 outlet was not covered properly.
The weather Roaches in our room, enough said. Management did nothing to compensate us. Will not stay there again
Not hot water in the night , the bath tube bad
I arrived at the hotel close to 11pm, and my room still was not ready. After waiting for 20-30 minutes for them to prepare a room, it was the wrong room and there was dirt/dust all over the bathroom counter and sink. I had booked a water view room and the only view i had was a parking lot. Around 1am I was woken up by pounding on my door.. once I opened it I was questioned as to wether or not I had even checked into the hotel since they had no record of anyone staying in that room and it was supposed to be vacant.
Room was nice. The attached Beach restaurant created a perfect retreat after a long days of travel and work. This early riser was left in a ghost town when it came to finding coffee and something to eat. Shower squealed until I busted up all the hardwater despots in the shower head.
Extremely nice staff and great location
Staff were super friendly. Great shuttle service! Food was a delicious. I would stay there again.
Location is fantastic. Great views. Not a heavenly bed at all. I remember what those beds are like and this was not it. It felt like a thin mattress. The carpet had large stains in a couple of areas.
Looks very beautiful in common areas Lots of money for what you get and you have to pay extra to park which isn't included anywhere when you sign up as well as pay for wifi
The place was nice and weather was beautiful. Hotel room was spacious and clean. The view was wonderful and we didn't turn on the TV once because of the view and watching the cruise ships leave the harbor. Who doesn't have coffee downstairs?
I had a short stay. The price was the main factor in my choice and the location near a conference at the Marriott. The view was very pleasant. I did not use any of the facilities so could not really rate this item. I suggest having a box NA for this circumstance. The mattresses are very soft. My experience is that good mattresses and hotel mattresses are firm. No vending machines on the floors. Water flow in the sink was very low. Shower produced huge volume, which wastes too much water. I suggest low flow shower heads, but it may be that guests like using floods of water when it's not their own. The cable TV lost the satellite connection, possibly due to a thunderstorm at that time.
Upscale, clean, friendly staff. Nothing was included. Had to pay an outrageous amount per day to park, internet was also a fee (two days with that fee is what I pay for a month of internet at home). I expected normal mark-ups for food and drinks but to pay that much for simple amenities which should be free was ridiculous. But I guess it was my fault for not checking on that; I've just never stayed at a hotel where that stuff wasn't included.. especially for the price of this hotel.
Clean with the usual Westin standard amenities. The staff was mediocre at best, making you feel unimportant. This was a festival weekend but they allowed themselves to be lazy instead of working extra hard to please the customer. No attempt to accommodate room requests. Seemed like they hired temps from the holiday inn or something.
The place wasn't clean, even after we complained the next day coffee stains were left on counter, a dirty glass with lipstick was just put on shelf. Also the plumbing was loud. There's no soundproofing, we could hear the person snoring in the next room. The manager did give us free breakfast which was nice but if I hadn't prepaid I'd have moved
Going from Denver to Tampa in December what is an important factor to a three day stay? Swimming in a heated outdoor pool as shown on the Westin website. We arrived on the third floor in our suits ready to swim only to find out the pool was under construction. The hotel claims the third party we booked with should have told us, they didn't. Neither did the front desk when we checked in. Very disappointed!