Harbin Hoteller

It was close to a shopping centre, a golf course and in winter the golf course is converted into a small skii slope for beginners. For 5 star international standard my family and I were not very happy. The hotel room was not very clean and the cleaning staff did not do a good job on a daily basis. The room service food was also not very good and for the quality it was way over priced.

Having a supermarket nearby 1] Very poor service - called 3 times and took 45 mins for an extra cup for a visitor to my room; in another occassion, called twice and for 30 mins for a shoe shine service. 2] Poor manners, none of the staff had smile in their face. 3] Stayed 3 nights, only had bed turned down on the 3rd night. 4] The traffic at the front entrance was a mess. Allowed driver to get off the car to talk to friends and holding up all the cars at the back. I had to wait in the taxi for this person to get back to the car and drive away. When I complained to the concierge, he just ignored me. (NB: I complained to the duty manager who was nice and understanding)