Hoteller i Houston i nærheden af Greenway/Upper Kirby

Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.

The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.

STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY

To be honest there wasn't much I liked about the hotel and I have stayed there before. This is my second stay at this hotel and I book it because it's fairly close to the Houston rodeo. You have to pay $9 for parking and I'm like you are really changing me for parking when I'm a guest at this hotel? No free continental breakfast really? Holiday Inn express has a great free breakfast. The sheets were seriously like 100 count plastic or something in case you wet the bed. The housekeeper entered my room 3 times starting at 7:30 to noon and we were trying to sleep. The front desk had gotten my reservations wrong and called my room at which time I explained to them we were staying 2 nights. Well I guess the front desk didnt believe me because they locked me out of my room. I had to go to the front desk and show them my reserverations. Terrible experience and quite frankly I dont think I'll be back.

Staff were not always helpful. Shower was broken

Love the facility No microwave and freezer available and we have to pay parking fee per day.

I was double billed, once through the online booking and again by Sheraton. I still have not recovered the cost billed to me by Sheraton!!

Staff was nice and great location for our plans. Hotel and parking lot are under construction. We found out via comments after we booked and stay was not refundable. Bar and restaraunt were closed. Should've been informed and offered cancellation option.

Fire alarm went off from 1:30 to 2:44 in the morning, no one from Candlewood informed guests of what was going on, was it safe to return to rooms. Room wasn't clean when I went in and was informed it would not be serviced until after I left. Staff was clearly there for a paycheck only.