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The room was super clean, staff very friendly and efficient, and great atmosphere.
Good location for easy access to the highway while being near Houston's Galleria. Free wireless service.. The staff are curious and accommodating. The room was clean and comfortable. The price was very reasonable. I would recommend it to anyone who wants good value and easy access. The breakfast buffet, for the price, I thought, was limited nor did I think the quality of the food reflected the otherwise high quality of the hotel. My bathroom was small although functional.
Beautiful hotel, atmosphere perfect. I only got to stay one night.
The hotel was beautiful and everyone was so friendly and helpful!!!!
the staff was extremely friendly and the location is perfect for getting around. The rooms were clean and the hotel was beautiful. Would definitely stay again.
Nice facilities, cordial and friendly staff that went above and beyond to ensure my stay was a pleasant one. The bedding was extremely comfortable, the showers well kept and gave a home away from home feel. slow wifi, tight parking garage thats a bit more expensive than i would expect for a place with no security guard, barely any room to actually park your vehicle, no free breakfast.
I loved the hotel. It was very comfy and they did everything for you. The restaurant is expensive but somethings are good
I would recommend a different scent for the shampoo/conditioner/body wash. Both my boyfriend and I smelled strongly of coconuts and wanted something less overpowering.
Newly renovated, spacious, comfortable. Fairly high parking fees, though perhaps reasonable for this location.
We had to pay for parking.
Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed! Price of breakfast at Restaurant was a little high.
Spacious rooms. Suite was nice.
There was plenty of room in the suite. It was just a little dark in the hallways. I like a little cherrier look.
Good location, comfortable suite
Very clean, quiet rooms.
I loved the area and the view that I received. Staff was great! I did not like the fact I had to pay for parking. I feel that should be included with the visit.
location is close to shopping area nothing
Bar Food and cookies! Poor Lighting in rooms
Good location next to the Galleria Mall. Enjoyed the Sheraton Club. Beds were pretty comfortable Bathroom could use updating, it was probably clean but had moldy caulking
price and location
Service was great. Made us feel like valued customers. Special shout out to Rex, the concierge. Food in bar was also very good Everything was great
Very accommodating staff. Convenient location to shopping restaurants. Rooms clean and spacious.
The staff was really helpful and informative about places to go eat and hang out. and with directions. Balcony was very small, and expected more for my money.
Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel
Location is great, facility is average!! Parking is a problem, no self parking and you can wait for your car for a long time.. During peak hours, valet department don't answer your call..even if they do you may still wait !!!
Had to use valet parking the whole time as the regular deck was closed, and there was an extended wait to get the car when I was ready. The room could also use a refrigerator.
This hotel is absolutely gorgeous! It was much nicer than I was expecting - felt like a boutique hotel. Our room was spacious and had all the amenities we needed. I also loved the Urban Star Market - great selection of food and drink items, and convenient hours. The location was perfect too, as I had easy access to the various parts of the city I needed to get to during my stay. I will definitely come back to this hotel the next time I am in Houston, and will recommend it to family and friends. Parking is valet only, but service was fast so it wasn't an inconvenience at all.
Great stay, friendly staff, great buffet, amazing mattresses. Would come again and again.
I like the hotel it's nice to stay if you come from long trip I do t like the ppl who parking the car cause I come at 4am and I was tired I give them my car to parket and next day when I was in. My car they took my headphones from my I phone7 it's not trust for give them you car
Valet Parking was extremely efficient. Earlier reviews had panned the valet parking, but they apparently have a new team and use a message based system that was superb. Seemed also to have very smart people actually running the cars. Best I've ever seen at a hotel. No electrical outlets on the side of the room with the table and chairs. Also, wasn't wild about their lighting system in the bathroom, etc.
There was a problem with one of the two rooms originally reseved. The staff was very helpful and friendly. Thank you! The room is spacious and beds, bedding are great! Bathroom too small, too old. Coffee machine cheap, awful.
Double queen size bed room is book but it's not available while checkin
Location Room service
Location is excellent for shopping. Hotel staff is friendly and very kind. Air conditioning in the room doesn't work well. I saw three guests who have breakfast complaining about dirty grass of orange juice, my case was lipstick mark on the glass.
Location , excellent for shopping Elevator . only 2 of 4 works and are very slow.
Although I arrived after 11:00 PM, I was greeted promptly, professionally and courteously. When it was discovered there had been an error in my booking information (Not by the hotel itself), they addressed and resolved the issue immediately. My room was spacious, clean. Self-parking was free. There was no ramp for my rolling luggage between the parking garage and the hotel elevator. This, however, was a minor inconvenience.
I liked that the hotel was connected to the Galleria Mall-the most outstanding "mall" I had ever visited!
Close to the mall, beds are comfortable, free parking Needs to be cleaner
The accommodations were very nice and the staff was very friendly. The hotel was conveniently located where I wanted to be. I was placed in a room next to construction. I was unaware I would be put in this room where I would be listening to construction work while I'm trying to relax in the room. The hotel knew of this and should have let this room out as a last place option with full disclosure to the guest and probably at a reduced rate. I know there were other rooms available since I was offered another room, but by that time I was leaving for the rest of the work day, so it would have been pointless to change rooms, not to mention very inconvenient.
You should make I clear that the room service charge is 24%. That is incredible and gouging. Our order did not come and when it did come was not what we ordered. I am under the impression that this hotel is understaffed and depends on uninformed people who come only one time to visit the Galleria Mall. Also, there are two Westins at the Galleria and that is not made clear in your offer. We went to the wrong one and wasted precious time. Not a good experience.
Convenience and location were great. Late check out was good too. Bedding was dirty, stained. Room was littered in dust around windows. The towels had an unpleasant smell of mildew. Room service for breakfast was incredibly expensive for quality received. Overall unhappy with stay.
Front desk staff are friendly. DO NOT USE VALET- They will damage your car for $32 per night and then give you the run around for MONTHS, never to repair your vehicle. Townepark is responsible, but you trust the hotel to hire a professional parking company right? No one knows their head from their butt at this company-- no one ever knew who was in charge or who to ask between the manager at Weston to the manager at Townepark, to the claims adjuster who just refused to cover any part of the damage whatsoever, but was quick to call me personally and tell me why she didn't agree with my email when I complained. Very, very irritating-- the least they could do was refund the parking cost, but even that was too much to ask. I will NOT be parking there ever again, but I will also not be staying at the Westin ever again. Prior to this, I stayed there at least twice per year for business. The quality of the rooms is hit or miss-- the décor is ugly for the price and expectations of the Westin, EVERYTHING is overpriced. There is no bell service unless you want to wait with your bags in the middle of the lobby for an hour. Elevators are painfully slow, and shut on my stroller twice without a safety release. I was injured on one occasion. Why don't the doors bounce back when they hit someone? I just refuse to ever go here again. It was such a horrible experience from start to finish.
All employees were SUPER friendly
The TV didnt work and the room had no clcck or alarm clock
Close to the shopping center and major attractions. Easy access to the city transportation and post services as well for whom they need. Free access to internet should be granted as I assume most of the stayers are businessmann.
The location was nice. The initial room was dirty with what looked like dried vomit on the wall. When we requested another room is was also dirty.
Very happy we chose the Hilton, very nice, courteous and knowladgeable of the area and great service
Spacious room - I did not have hot water for the morning shower. It was "warm" however not enough for fog in the bathroom. Meaning not reasonably comfortable. Specially in a HOTEL .
Extremely easy check in , check out; quiet rooms, no night-time noise. Very comfortable beds and spacious room
the hotel itself and it's location were great and the staff was wonderful the rooms were wonderful as well no free Wi-Fi come on and I had to pay to park my own car give me a break, and the bar closes way to early. this is why I only rated it as a good value for the money
nice staff internet access time limit in business center is very short (20 minutes).
Close to the shopping mall They charged me 11 nights while they are suppose to charge me 10 nights because I have checked in May 01, 2010 at around 06:00 PM and checked out May 11, 2010 at 02:00 PM.
Location Elevator wait time was around 15 mins to get an elevator to go to our floor Price for the room was great until you get there and find out there is a $23+ fee for parking The construction noise in the early AM was unexpected and irritating WIFI was an additional cost. it's 2016... WIFI is expected
Great service, accessible, clean and modern Having the room right across the elevators and right below the concierge lounge. The constant noise from the elevators and the clunking from above made for a poor nights sleep.
Friendly staff Hotel looked old. Needs updating
The service from valet to the desk was great. I had lost my reward number and they.found it for me. The bed was a little hard.for.my taste.
Free wifi was great and would have been much more stressful without it Friendly professional staff
Staff Charge to parking and need more chair in pool area!!
Their customer service was amazing. My room and view were both beautiful. They respected my privacy and the hotel is absolutely gorgeous! Paying for parking.
Very nice and a good deal price-wise. Staff was very friendly and helpful. I would stay again without hesitation! Facilities are a little dated. Had to go outside to get to the fitness center. Normally not a problem In sunny Houston but it was raining during my stay. Also the fitness center could only be accessed through the main lobby?
Perfecr. Great staff. Super lobby. Great location...perfect! And the best, a massively great breakfast!
The pool and Noghtclub
They completely screwed up the reservation and were extremely rude. We arrived around 1130pm and ended up leaving to stay at another hotel. Will never stay at this location again. Extremely disappointed. Service
Beautiful. lots of amenities, night club, restaurant, spa Fire alarm kept going off Saturday night. Security said that a guest was taking a shower and opened the bathroom door and the steam set off the alarm. That doesn't make any sense since people open steamy bathroom doors all the time to cool down after a hot shower. It was a very stressful, terrifying, sleepless night. Never again!
Nice lobby, great location, comfy beds. Stained towels, dated shower
The staff was excellent, especially Wassim and a young lady at the desk who unfortunately I did not het her name. She was very nice to my granddaughter and have her a special little gift whichade her day. I can't think of anything.
Staff was very patient with us. Great stay overall. Doors can be thin and we could hear people in the hallways pretty clearly
Clean and orderly. Staff was well-trained, efficient and very friendly No view Mexican buffet in the restaurant was not very good and high pricey
The design and decor, location and service No complementary breakfast
Very convenient location next to Galleria shopping center. Rooms were super clean, confortable beds. we will come back again.
Beds weren't made, trash was not taken, towels were not replenished
Fine, comfortable, convenient. Great having a full kitchen, and a Whole Foods Market only a mile away. Missing amenities due to renovation
Rooms were very clean and nice as a four star hotel! Great location many restaurants and mall with in walking distance. Renovations took up most of the hotel. But the rooms made it worth the stay!!
Loved this hotel, so modern on the inside with small kitchen and all the necessary cooking and eating items, kitchen table, free wifi, free breakfast, free parking and location, location, location. 600 ft away from Nordstrom! Nothing truly!
Good location, free wifi and good parking facilities Would like bath foam in bathroom.
I have to get up at 3:00 AM due to false alarm. Everybody have to go down to 1st floor at the midnight. Terrible.
Good value for money - in a great location next to Galleria and other shops. Nice neighborhood etc
I appreciated the courtesy and consideration of the housekeeping staff. I independently reserved my room which was not a group rate with the seminer guest. However the staff initially had me wait for my room on the fifth floor with a pleasant relaxing view. They changed the room to the seventh floor with a view of roof tops an a parking garage apparently on the same floor as the seminar attendees.
Excellent location, friendly staff, reasonable rates. Warm and inviting.
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The size of the room was great and comfortable, the bathroom was beautiful. The free breakfast was just okay. You advertised free parking and IT WAS NOT FREE! I am handicapped and the parking garage door by the elevator was too hard and heavy to open for a handicapped person. The 'heated pool' that you advertised was NOT HEATED.
The staff was very nice and accommodating. Excellent service and breakfast.
Great service I did not like that the bathroom door did not keep the light out. So when someone went to the bathroom at night, light came into the room
The Erin was ver spacious and clean loved the shower That it was not noted that it was valet only and that it costed $25.00 a night
Great staff, great location, and great lobby. the restroom ceiling was cracked & had gnats. The AC unit was very noisey & would randomly shut off which was inconvenient considering the weather was in the high 70s. I could easily hear ppl in next room. Breakfast-majority of food was gone before 9am.
I liked the location, but I Mostly like the room layout and Sitting area. The bathroom Was very nice as well with the Door anf lighting .
Love the breakfast and friendliness of staff A daytime managers attitude
Be cautious. You have to pay for parking. Most hotels in that area charge to park.
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It was ckean and nice Chargeing for parking is expensive
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The staff and breakfast were excellent. Security was very good. Residence Inns rooms are generally very elegant looking. While this room had all the amenities normally associated with a Residence Inn. The room looked tacky and cheap. Definitely not what I expected.
Breakfast was great with lots of variety. Staff was friendly and it was in a good location. Room maintenance was off a little. The hinges on the bathroom door were loose and it was hard to shut the door. The door lock on the inside of the door didn't work.
Hideabed was rough
Very clean The air conditioner . No door on the dressing area of the bathroom
I liked the customer service. The food was fresh. N/a
The staff was great. Especially 'Lady' she worked with us on several requests and made it happen without any push-back! Pool area was small, parking was full.
The level of service was simply wonderful. It's proximity to the shopping malls made it such a excellent choice.
the room itself was nice no parking staff rude
Great Location , just across the street from the galleria. Clean suite with mini kitchen and modern room furnishings and deco. Very friendly and accommodating staff. I definitely recommend Residence Inn to Houston visitors! Only complaint is that because the walls are thin and alarms loud, the next rooms alarm woke me up at 6am, as it kept beeping for almost an hour.
Location parking ease.
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