The size of the room and the hotel setup
Nothing blew my mind about the place. Pool was VERY far from skyline inn. Spilled coffee grains on the carpet and it was never cleaned up when room service passed, during our three night stay. Also cups where CLEARLY wiped clean instead of being replaced by clean ones.
I was very impressed with your maid service - they were friendly, business like, happy and they aimed to please and do anything that you would like. Their cleaning was top notch. You should be very proud of them! Thank you
The assistance checking in and out - the person at the desk was well-trained and knowledgeable. The only complaint I can make is that I didn't have a car but was charged for parking. Not a big issue as I simply called the billing number after I returned home and had it corrected.
I liked the proximity to the main area of Niagara.. walking distance to everything I wanted to do with my children. It was clean with very friendly staff at reception. The fridge froze everything that was in it overnight, so the kids couldnt have water or juice when they woke up as it was ice ! The people above us were quiet noisy at 10.00 p.m.
I will remember to ask for an upper room next time as there are a lot of kids at this hotel and they run around all the time, right above us. Otherwise, great.
Courtyards, family movie night Pools too far, inconvienent. Same with workout rooms.
location was good and value for money is really good it was a little loud at times,lots of young children running around
Hotel is close to water park and the Clifton Hill locations
Rooms clean everyone pleasant very noisy in room above
The hotel was clean and pretty quiet.
The Inn was better than we expected. Cleanliness was very good. Staff was helpful.
Hotellet er centralt placeret i forhold til Niagara vandfallet og der er en fin udsigt fra værelserne til vandfallet. Indkørelsesforholdene til hotelelt er lidt kaotiske i myldertidstrafikken. Man kunne eventuelt styre indkørslen helt ude ved vejen og ikke kun ved "hoveddøren"
Plumbing was not good. Hot tub dripped constantly. Shower head could not be adjusted no matter what we did. Toilet flush handle felt very flimsy and seemed like it would break at any time.
Place was under renovation when we were there, I find it hard paying top dollar going into a restaurant like The Keg with unfinished walls and drywall showing and the lights for the elevator hanging out of the wall.
The reason we picked Niagara Falls for a vacation was to see and experience the views. Our "both falls view" was the best imaginable. The view from the on site Steak House The Keg Restaurant were amazing too. They use the same area for the Open Breakfast meal. The hotel is in a great location and easy to get to everything you want when visiting the area. They are in the middle of a Update to the hotel and rooms. The lobby is done and very impressive. Our room was clean but not updated, beds not that comfortable. My understanding is 3 floors have been updated and one by one they will all get done.
Very well run hotel with beautiful rooms, incredible views, and easy access to town. Big crowds by parking valet, but this is to be expected during summer visits.
The keg - good food and service Under renovations, noise at night from band playing elsewhere unable to sleep at a decent time had marathon to run in morning. Room more like a 3 star hotel.
Not bad just not great breakfast was diner quality not what I expected
Whenever I stay at hotels I look at reviews and I jump back and forth between hotels and most times can't make up my mind. My money was well spent with Embassy suites! We upgraded our room and the view was amazing! The room was very clean and big! The staff was always very friendly and ready to help with anything needed! When checking in they offer two options for parking. We went with the cheaper option, when checking out instead of having you car brought to the front of the hotel. A shuttle take you to a nearby parking lot where your car is. I found out this was better and faster since the shuttle comes back every few mins and the people who had paid more money for valet were having to wait like 30 minutes and more for their cars because everyone was checking out at the same time! So go with the cheaper option!
Well kept Great Staff Breakfast included Happy Hour included Spectacular views Would definitely stay there again. Well staffed and everyone was above and beyond helpful. High Volume hotel Parking garage additional fees + valet Long elevator lines Long breakfast lines Long Happy Hour lines Since it is high volume and probably booked most of the time the lines can be long. The hotel tries to prepare you for this by posting what times are the best to avoid the longest lines. Only hidden fees were the parking issues.
View of the falls from our room was great. We were on the 39th floor. Our suite was excellent, very clean and comfortable. Please note that the parking isn't free here and is valet parking only if you want to park at the hotel. It was $35 dollars a day if you wanted them to park at the hotel or $25 a day if you wanted to park at an offsite location and take the shuttle. Had a complimentary breakfast which was good too. The staff at the reception was ok, didnt think they were that great.
The view of all of the falls Was beautiful & perfect! We were on the 27 th floor , I was told best view was floors 29 & up! We can't imagine a better view! It was great! We would recommend to others! The morning breakfast could have served a different menu each morning! I would have liked an omlet but the line was much too long!
Excellent location close to the falls Very friendly staff Very clean modern hotel Good included breakfast Long waits for elevators, especially at breakfast and evening Cost of valet parking - should have self park option. It also should be advertised better. Poor selection of reception snacks compared with other Embassy Suites - shouldn't advertise.
The hotel was chaotic but the rooms were very large and clean and incredible value
Fantastisk beliggenhed laekkert hotel, super personale. Ville vælge det igen. Min mand blev meget syg under opholdet og vi blev behandlet super. Bedre rum til lAvere pris internet opkobling parkering mm men i sidste øjeblik en oplevelse af at de tog ejerskab ... "they carex" Mindre klor i poolen.
laekkert hotel med super service. Tilboed upgrade, og den lille ekstra udgift var alle pengene vaerd. Den mest fantastiske udsigt over vandfaldene. Pris og kvalitet i restauranten passede ikke sammen. For dyrt.
udsigten og konforten på værelset
Miniferie på Mirrage i Niagara under ophold i Canada. Var der med mine 2 børn i 3 dage - 2 nætter. Vi oplevede de seværdigheder der var i Niagara. Der var rent og pænt og sengene var barepragtfulde, udsigten fra 22. etage var super. Køleskabet/minibaren var låst. Vi fik ikke spurgt om vi kunne få det låst op, men det burde generelt have været låst op således, at man kunne sætte noget ind selv om man ikke købte noget at minibaren. At minibaren / køleskabet var låst af. Det burde have været låst op når man booker ind.
fantastisk placering, direkte til Niagara Falls. Udsigten fra 21, etage var uovertruffen. Hjælpsomt personale. nej
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
Very relaxing vacation. Refrigerators should be complimentary.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
service no fridge in the room, poor TV (too few channels) , parking view
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Centrally located, convenient walking distance to falls and all attractions
Hotellet er meget nemt at finde og har en fantastisk beliggenhed midt mellem den canadiske og amerikanske side af vandfaldene. Alle attraktioner er indenfor kort gåafstand. Bekvem parkering ved hotellet. Morgenmad burde være med i værelsesprisen. Hotellets morgenmadsrestaurant var lidt dyr.
That the room was small and good price for one night. Could have been a little cleaner and not look so old like the bedding and could include a mini fridge Atleast
The Motel part of the hotel is from the 1960's. I upgraded to the Hotel part. Everything is very used and run down. The parking garage is scary (a coat of paint would go a long way). The rooms are used. The bed linens and towels are old and low quality. Some Days Inn Executives should spend a couple nights there.
I didn't like that when they charge me for parking and no breakfast included.
Noisy and full of bugs Nothing
It was a very short commute to the Hornblower Cruise, walking distance. 24/7 convenient store literally next door. One roll of toilet paper, fear of running out.
Right near all of the attractions! Pool! Nice rooms! Only downside would be parking underground, but that wasn't a big deal with all of the other positive things about this hotel.
The hotel is is Ina good location, easy walking distance to all attractions Hotel is dated. It need thou rough cleaning and update.
Friendly, helpful staff. Comfortable bed and mostly clean rooms. Parking, despite the $10 charge for it, is decent and was allowed to leave my car there all day even after check out in order to continue my sight seeing. Pool is accessible only by walking across a court yard to the main building. More of a car motel than a hotel. Also, despite the room being clean, there was a lot of ants crawling in through the cracks near the bathroom entrance. Had to take paper And wash cloths to cover the areas to limit the amount of Ants coming in.
We were charged for parking and breakfast for one which was shown as free while booking No free parking No breakfast
Nothing I nooked this room and so did two other family members. My room was gross, stains all over the carpet , we didnt have a fridge or mocrowave . Our het tub was dirty and didnt work. The other two familes had nicer rooms with fridge microwave and falls view. They paod cheap price too. The applebees was cloed down for maintance . Over all experience i would never stay there again
The staff was very friendly. The room was clean. Good location very close to all amenities. The price was quite expensive considering there was no breakfast included. I was dissapointed there wasn't a mini-fridge in the room and the ice bucket was big enough for only 2 drinks. We had to use the recycling bin as a ice bucket instead.
. Staff was nice /helpful. Location was great / / room was clean Not much parking . A/C unit does not work . Water damaged room on walls & cealings
Location near Falls. $29.99 Parking.
This guest did not leave comments about this hotel.
great location! everything was good
The view Too expensive parking
The location was great, everything is within walking distance. Not worth the price, especially since there is additional fees ontop of the room rate. Ended up paying an additional $120 on top of the room price for 2 nights. Parking was $29 a night. Pool area also needs to be updated and pool wasn't heated.
Location was great. Every thing was great.
Location The room and bathroom were tiny. The 'falls view' was a little stated - if we stood and angled just right we could see the falls out of the fairly small window in the room. Not quite the view we were expecting for the price we paid.
Very comfortable room and friendly staff. The view of the falls is excellent from the twelfth floor room I had. I was a little early since I needed to meet with the private tour guide for my local tour, and the staff was very accommodating and helpful. Nothing. It was a great stay.
The best qualities I can say for the hotel are location, and staff friendliness (some of the staff anyway!) beds were smaller than expected, and the shower was filthy, prompting us to change rooms.
Rainbow room restaurant and location by the falls Room was smaller than photo indicated
Fact it was connected to Casio Room was too hot ac wansnt working we couldn't sleep called downstairs a guy came up 3:30 he checked gave us a fan asked if another rom available he said not sure he will check for a call from downstairs telling us to go to another hotel!@3:30 am!!!
location It is dated, and the beds are uncomfortable, but it has character...
This hotel was a decent place to stay for the price and I honestly have no really big complaints about it. The rooms were spacious. The bed was comfortable. The air conditioning unit worked well. All around good job. The only things that I could honestly say we're a negative on the trip was that there was no microwave in the room and that there could be more TV channels for night time usage.
It was quite nice for the money that we spent on it. I plan on staying there again and will recommend to others. The jacuzzi tub was all we had by the way of a shower. We were disappointed with this and will probably request a room that has a separate shower.
room is big and the staff are freindly parking is little small
the staff was amazing, the room was very clean, and just the feel good atmosphere...staff was very friendly. the bed had a loose spring in it, and popped on occasion, but other than that it was great!
The beds were OK. The staff didn't know the TV channel selections. When asked was given an outdated crib sheet. The bath/shower was a safety risk. No hand bars and the bottom of the tub was too slippery to stand on.
Good clean room at a reasonable price Took a few tries to set a comfortable temperature on the room heater
Jaccuzzi tub was nice, room was big smoky smell in our room, bed was a little worn
Great staff. Very attentive and informative. Good knowledge of the area. Great room size.
I think the best was the whirlpool tub water which was hot & big enough for 2 people and very comfortable! Everything was fine!
The room was large and clean, One time only I hear the sound of water noise coming from the seeling
great staff at the front desk parking was not enough
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
The warm cookies were very tasty and the room was comfortable. TV was good, nice big fridge. Didn't get a chance to use the pool. Nothing, it's a good place.
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
Everything was fantastic Nothing
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
Great location close to Falls and everything !! Will stay there our next trip
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Location and cleanliness. Expensive breakfast and parking
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
The value. In July it is apparently $700 per night, but for us only $56... and no queues or crowds - brilliant. An excellent hotel. I prefer tax to be included in price of all hotels. About half of the hotels we stayed in (in a 6 week holiday in England, USA) include tax.
The convenience to all attractions was the best part of hotel. The bed not comfortable...looked under and saw plywood on top of boxspring...also breakfast was boring...went out to eat.
Good location, able to walk to nearly all the desired sites/destinations. Alot of chlorine in the pool and hot tub!
Two of the lamps didn't work. But otherwise good room
Great location, great value for money, friendly staff
location and comfortable beds. the rooms need more lights, and the bathroom exhaust fan was excessively noisy.
The location is perfect! The hotel is one block from the top of Clifton Hill, with bars and restaurants lining the streets. The falls are about a 10 minute walk and there are various bus routes within a 5 minute walk. The staff were friendly and helpful, providing a map and recommendations as to where to eat. It is a clean, comfy, inexpensive option. The hotel had several doors which said they could only be opened with a room key during the day and were locked between 12 am and 6 pm. This was not the case. I did not feel that the hotel was very secure, and being so close to a number of tourist attractions, this was worrisome. Although there may have been some confusion on our part, the hotel does NOT have an outdoor pool. Finally, although the lobby and main section of the hotel and newly remodeled, the section of the hotel we were in was in the back building, an older section that has not been remodeled. I do not know if this is due to the fact that we booked by a third party site, as the woman at reception pointed out at check in, or if this was just due to the amount of bookings. The newer section of the hotel was substantially updated compared to our area. We had a very old toilet, that actually need housekeeping attention during our stay, an extremely old shower head that did not really get all the shampoo out, and a faulty breaker that tripper while we were getting ready to go out.
Nice room, internet and Refregerator Breakfast are ok, but no variaty
The closeness to all the activities The room was a no smoking but it smelt of stale tobacco which didn't go away and there was no windows to open to let air in.
great value hotel, location is great if you wish to stay in the heart of Niagra. All main atractions are within easy walking distance
The hotel was very clean and located very close to thestrip. There are two bars across the street but you do not hear anything once inside. Staff are incredibly polite and parking, although not included, was affordable. Perfect hotel for a family or couple at an affordable price Although i would recomend the hotel, our fridge was barely cold enough to mildly chill a bottle of wine, and the settings knob not surprisingly missing. The other fault was air conditioning unit unable to keep up with the 85+ weather outside. It was a tad warm on our stay
Probably a great hotel for a fam with children
Clean rooms, nice pool/lounge area Somewhat noisy until closing of pool at 10pm
Convenient and good location for us to stay more than 1 night, I will pretty sure to go again. Some of staffs are not really helpful.
good location nice room clean parking and resturants near by
Great service, clean rooms, love the pool area No room service, take out only from the pub next door. Difficult with kids
The hotel was centrally located. Parking was free. Staff was not open to here about a complaint. The hotel was noisy. The hotel had a number of adult novelty shops in the area and they were not appropriate for children.
It is located close to the main attractions. The rate is good. Not so much of rooms service al late night hours.
It was handy to lots of restaurants. Hostel's own restaurant was very good. Handy to things and places we wanted to do and see. Enjoyed the indoor pool. No. We enjoyed our stay and would return.
You can't go wrong with Best Western especially when you're travelling with kids!! The staff are very nice!!
Restaurant Staff very pleasant Incorrect information about smoking preferences.
The hotel staff was really friendly and very helpful. The location was great for us and we really enjoyed the courtyard-it was cool over the weekdend and having the courtyard made our stay much more enjoyable. No