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Miniferie på Mirrage i Niagara under ophold i Canada. Var der med mine 2 børn i 3 dage - 2 nætter. Vi oplevede de seværdigheder der var i Niagara. Der var rent og pænt og sengene var barepragtfulde, udsigten fra 22. etage var super. Køleskabet/minibaren var låst. Vi fik ikke spurgt om vi kunne få det låst op, men det burde generelt have været låst op således, at man kunne sætte noget ind selv om man ikke købte noget at minibaren. At minibaren / køleskabet var låst af. Det burde have været låst op når man booker ind.
fantastisk placering, direkte til Niagara Falls. Udsigten fra 21, etage var uovertruffen. Hjælpsomt personale. nej
Hotellet er centralt placeret i forhold til Niagara vandfallet og der er en fin udsigt fra værelserne til vandfallet. Indkørelsesforholdene til hotelelt er lidt kaotiske i myldertidstrafikken. Man kunne eventuelt styre indkørslen helt ude ved vejen og ikke kun ved "hoveddøren"
Well kept Great Staff Breakfast included Happy Hour included Spectacular views Would definitely stay there again. Well staffed and everyone was above and beyond helpful. High Volume hotel Parking garage additional fees + valet Long elevator lines Long breakfast lines Long Happy Hour lines Since it is high volume and probably booked most of the time the lines can be long. The hotel tries to prepare you for this by posting what times are the best to avoid the longest lines. Only hidden fees were the parking issues.
Not bad just not great breakfast was diner quality not what I expected
The view was amazing! The room was gigantic, the hot tub awesome, the massage chair incredible. The room very roomy. The breakfast was so crowded and a mess!! We hot there early but it is no joke if you dont make it to breakfast before 8am expect a long 45 min wait to be seated. We got there early and had a good view of falls but by 830 it was crowded by the time we left it was packed a long 45 min wait line outside to get into restaurant. First thing they do is they give you a slip that shows the times breakfast is not crowded go early.
Excellent location close to the falls Very friendly staff Very clean modern hotel Good included breakfast Long waits for elevators, especially at breakfast and evening Cost of valet parking - should have self park option. It also should be advertised better. Poor selection of reception snacks compared with other Embassy Suites - shouldn't advertise.
The hotel was chaotic but the rooms were very large and clean and incredible value
Plumbing was not good. Hot tub dripped constantly. Shower head could not be adjusted no matter what we did. Toilet flush handle felt very flimsy and seemed like it would break at any time.
Amazing view of the falls. I didn't know Kayak would charge for us to use their service.
View was good, beds were comfortable , location also very convienent. It's easy to get to the horseshoe fall via incline railways The worst part of the hotel is the staff. They don't give you options they are always up selling even when not interested. Parking situation is the worst. They said it's $35 per night and it ended up being $123 for two nights because they didn't disclose the tax for me. 10% tourism tax is mandatory only at this hotel and its voluntary everywhere else. Scam artists! My original receipt showed $277 and final receipt at check out showed $647 The only things I added are parking $35/night , $50/upgrade to junior suite and that's it ! This is the worst hotel in niagra
Spacious room Nice breakfast Didn't like that there is no tunnel or bridge to get directly to casino Pool way too cold (especially for small kids) Valet area too crowded for drop off or pick up Only able to use 1 door for entering or exiting premises Starbucks way too expensive at the location
Very well run hotel with beautiful rooms, incredible views, and easy access to town. Big crowds by parking valet, but this is to be expected during summer visits.
Place was under renovation when we were there, I find it hard paying top dollar going into a restaurant like The Keg with unfinished walls and drywall showing and the lights for the elevator hanging out of the wall.
Whenever I stay at hotels I look at reviews and I jump back and forth between hotels and most times can't make up my mind. My money was well spent with Embassy suites! We upgraded our room and the view was amazing! The room was very clean and big! The staff was always very friendly and ready to help with anything needed! When checking in they offer two options for parking. We went with the cheaper option, when checking out instead of having you car brought to the front of the hotel. A shuttle take you to a nearby parking lot where your car is. I found out this was better and faster since the shuttle comes back every few mins and the people who had paid more money for valet were having to wait like 30 minutes and more for their cars because everyone was checking out at the same time! So go with the cheaper option!
udsigten og konforten på værelset
Fantastisk beliggenhed laekkert hotel, super personale. Ville vælge det igen. Min mand blev meget syg under opholdet og vi blev behandlet super. Bedre rum til lAvere pris internet opkobling parkering mm men i sidste øjeblik en oplevelse af at de tog ejerskab ... "they carex" Mindre klor i poolen.
laekkert hotel med super service. Tilboed upgrade, og den lille ekstra udgift var alle pengene vaerd. Den mest fantastiske udsigt over vandfaldene. Pris og kvalitet i restauranten passede ikke sammen. For dyrt.
The lobby was beautiful! Warm and inviting. The front desk staff are friendly .Our room was lovely. The beds are amazingly comfortable!! Big and fluffy, like a sleeping on a cloud. The rooms are clean, the towels were fluffy and big.. The coffee in maker in the room was perfect. I would have preferred more creamers.but still perfect. The hotel is centrally located between the falls and Clinton Hill. About a 15-20 min walk to each, We certainly got our exercise !!! The Aveda Spa is wonderful. We each had a 55 min massage with a scalp treatment that felt and smelled amazing!! The indoor pool and sauna was the icing on the cake!! Would absolutely stay here again!!! Napoli Italian restaurant located one block away is delicious!! Would certainly go for a delicious relaxing meal!! The Ossa buco gnocci is to die for!! Dont miss the illuminated falls. Spectacular!! Be prepared to spend money. Food and entertainment is very expensive. This has nothing to do with the hotel. It is just reality in this area. Once i got over how $$$ everything is I relaxed, went with it and had a really enjoyable time.
Everything was fantastic Nothing
I LOVED the AMAZING view from the 12th floor of the Niagara Falls and the Ferries Wheel. Definitely family friendly with a 15 minute walk to arcades, restaurants, 4-D kids movies, bowling, laser tag, etc. My hubby and I will DEFINITELY return again in the Summer. The staff was AWESOME. BEST TRIP EVER!! Don't change a thing.
It was close to many of the attractions. Mattress was too hard, pillows were too soft--no support.
The ambience of the lobby has a warm friendly feel...very nice. For the price I shouldn't have had to pay for parking ($13) to only be told immediately after not responsible for my vehicle AND the SECURE lot next door was cheaper. Although the view of the falls was decent from our room the strong stench of cigarettes filled the room and the Jacuzzi tub didn't work. We didn't complain but we feel that because we arrived (12:00) early for a 3:30 checkin they could've done better. We wouldn't stay here twice...sorry.
Staff was very accomodating;restaurant food was better than expected and prices were surprisingly reasonable. Restaurant staff were all exceptional.Loved the on site Spa-I always visit when we stay here.Beds were very comfortable Housekeeping did not replenish toiletries,coffee as expected.On site Starbucks do not accept Starbucks cards.Bath towels could use an upgrade
The staff, the warm chocolate chip cookies we received when we arrived, the view from out room, the suite and layout of our room. The price was a little high, but all of Niagara Falls is a little pricey!!
Location, view from room, darkening shade for comfortable sleep. Would have looked a small table for the easy chair. view of the falls was somewhat obstructed, we mainly saw the mist and top of the falls, but couldn't see the horshoe falls at all. We had requested fall view room.
Drinking glass had lipstick on it. Obviously had not been cleaned or replaced after last guest.
Pool and spa were excellent. Room was spacious and clean. Hotel was very comfortable and welcoming. I liked the free cookies. Would stay there again and recommend it Nothing
Very clean. Large room. Refrigerator included. Good beds. Good location. Parking aloud for checkout day. Nice staff. Very pretty hotel. Also, I forgot a nice belt and they called me to tell me. They are even sending it out without charging me for postage. Thanks Doubletree.
The hotel lobby was beautiful and clean. It also had a full Starbucks beside the gift shop if you dislike the in-room coffee pot coffee. The room was very clean and the linens looked fresh and new. Overall, I would be happy to stay here again in the future. The bath towels were rough and thin and didn't do much absorbing. Also, the basic room is only available as two queen size beds. To get a king size bed you have to upgrade to a jacuzzi suite. Not a deal breaker but also not very "couple friendly."
Location is in a great spot, lounge is nice good staff, rooms are really nice and spacious. Bed was a little on the hard side, no seat in the steam shower.
location and the room was nice after we asked top have it cleaned We had problems with the cleanliness of the room but it was rectified after we brought it to their attention.
The room was very nice. I liked the fireplace and the jetted tub. The continental breakfast is a nice touch. The food at the restaurant was excellent. It was not easy to find in the part of town where it is located. It is on a corner so signs on both streets would help. Provide a larger table in the rooms for the continental breakfast, or in case people are interested in room service. Although the food at the restaurant was excellent, the menu choices are too limited. It is also very pricey for ala carte fare.
The standard king room exceeded our expectations. We enjoyed the king size bed! My husband and had a great time at the Sterling Inn & Spa.
Loved the atmosphere no pool
Fireplace, jacuzzi & breakfast in bed Luxury room in a good location
The room was very nice. Beautiful furniture. Did not like the location. Thought we would be closer to Niagara Falls. The hotel was in the middle of nowhere. The room was nice, but the floor was not clean enough -- it was sticky in some areas.
The Hotel Employee was a great host, the french toast we had for breakfast was to die for, very comfortable.Will definitely consider future stays. Wife did not like using slippers.
The owners are very friendly and helpful.
Great location close to Falls and everything !! Will stay there our next trip
Very nice room, clean and great location. Not enough towels for two people... Refrigerator didn't work.. A/C is poor.. Hardly cooled the room. Staff not so welcoming nor friendly at desk.
Room was clean Every time I go they give me excuse that they have water problem even after I reserved a room online then they shift me to a lower class room for same price which is not fair it's a ripoff
The hotel is conveniently close to all the attractions, yet it doesn't feel loud or crowded. We really took advantage of the indoor and outdoor pool, the spa, and the sauna. The rooms are spacious, comfortable, and clean. We had a great view of the park and the city landmarks. I've stayed in Niagara before and this was the better experience by far.
Our room was very nice with a jacuzzi tub which was a pleasant surprise. Our view was nothing to enjoy. The staff was not very helpful with directions to the local attractions.
Rooms were big Great view of the city Walking distance to Niagara falls King size room had a pool out coach
Loved the location, the room was great, the service was great, and the hotel did stay very quiet and there were 3 sports teams while we were there. The wait time for the elevator was 15 minutes at peak time. And I would suggest going out for breakfast.
Location and cleanliness Parking was added on at the end of stay. We would have appreciated notification of parking fee prior to stay since parking lot adjacent to hotel was $5/night.
We watched the nightly 10 pm fireworks right from our room window. We walked to all the Clifton Hill attractions. The indoor pool & hot tub were great for the kids. Liked everything
STAFF WAS VERY CARING . PARKING VERY CONVIENENT . 2 COMPUTERS AND PRINTER IN BUSINESS AREA FOR USE . LARGE IN ROOM SAFE . THIN WALLS . HAD HONEYMOONERS ON ONE SIDE MAKING "NOISES" AT 2am and again at 5am 2 days in a row . ON THE OTHER SIDE COUPLE PLAYED RADIO AND OPENED , CLOSED , LATCHED ADJOINING DOOR AT 4:30 am THEN HAD LOUD CONVERSATION . MATRESSES TOO SOFT . HOT / COLD INDICATOR IN SHOWER WAS OPPOSITE OF ACTUAL OPERATION .
It was clean, comfortable, good location. We had no issues whatever. It was not fancy, but e erything was functionable. No issues whatever.
Location and cleanliness. Expensive breakfast and parking
The hotel was a short walk to the falls. It was the opposite of a nice hotel.
The hotel itself was fairly clean. Hallways seemed dirty, but room was clean and very big. Could've had a party in the bathroom or the balcony. There was a very rude staff member that questioned me when I asked about the voucher that they stated they had on their website. The problem was solved, but not without receiving attitude from her. Other staff members were great and helpful. I also didn't like that I had to pay for my parking at the hotel.
Pool had lots of bugs couldn't even go in. Dirty underwear behind the furniture from guest before us
Parking charges were not listed on website. There was no fridge in the room for the kind of money they charged for the room. They describe the room with sunset view, There was no sunset view. The hallways were hot.
Upon our arrival, we had to wait in line for 30 minutes to check in. Once we approached the receptionist he didn't acknowledge or even apologize for the wait time. The WIFI did not work so I called guest services and the women first hung up on me. When I called back she said I had to call a 1800 number in order for me to fix the WIFI. She was extremely rude. I am not one to go out of my way to give a poor review but this was THE worst experience I have ever had.
Large, average hotel room. It was clean, seems updated, and the beds were comfortable. Nice having two sinks. The location is excellent. Parking was expensive. One elevator wasn't working.
I had to pay for a parking spot to leave my car while staying in best western
it sucks to pay to park when you are staying in the hotel will not be staying there again
Family was able to be together with adjoining rooms. The parking was terrible we parked and went out could not find a park upon return.
One of the best stay in going to Niagra Falls so far, everything is A++ Good value for money. We had a spacious room, nice big beds, good wifi, and friendly helpful staff. There are a selection of restaurants on the street, we found a great one nearby.
The hotel is centrally located. It is only a short walk to the falls. The bedroom was a little dirty, we found a used matches on the table. There were also mosquitoes hanging out on the curtains inside of the room.
It is an ideal place for a local vacation if you have younger kids.
I didn't expect a Waterpark to keep my kids occupied long but there was so much to do. While the resort is expensive, the money we saved by avoiding alternative entertainment more than offset the room cost. The resort is a bit far from the main strip in Niagara Falls. If you do plan on going to the strip, you'll have to drive (and pay for parking)
Great pool facilities Fantastic staff and atmosphere Perfect for families The only ready I can't give perfect score is because food was not good The pizza is good but all other food isn't With evryone being so nice it's hard to complain Makes no sense why everything is good but the food
They could really use another sit down type restaurant. The buffet is nice however the wait is ridiculous!
We've been twice this summer - It's such a good time for the whole family. Lot's to do for everyone. Would have like to have stayed longer but it is just so expensive.
The water park was great, the room was clean, had a great view of the outdoor pool from the balcony. Staff was super friendly and it was overall awesome. I'd come back again. I just wish they would have more activities for adults. It felt like it was all for kids. I would only recommend it for families with children and not for a young couple
The kids will love it here. Between the water park, the talking animals in the lobby, easy-for-kids food and the overall experience, the kids become fully absorbed in this little world. Food quality at the restaurants, especially the buffet dinner is fantastic. Limiting coffee and tea in the morning to only one cup is cheap. They should include refills. I was happy to find out that they serve Canadian coffee roasters Kicking Horse Coffee. But only at a coffee shop. This makes it complicated for customers. Just serve the same stuff everywhere, and include refills at breakfast.
When the rooms are cleaned, checked and aired ...little details should also be taken into consideration example the shampoo/soap/conditioner dispenser which was totally empty... Perfect place for a family...loved it...a little pricy but we all had a quality with the family ...
The mattress was not comfortable
The decor was modern and beautiful. The staff were very friendly and helpful. The hotel room had an even better view than we expected. The bed was amazingly comfortable and we had a wonderful time! It took a long time to check out and the valet always took a long time. More valet drivers would help, two instead of one.
My wife an I really enjoyed the view, the staff were very friendly and polite, and the cost was very good for the room we had. The parking set up was a bit different.
the staff upgraded our room when we arrived with a stunning view of both falls our room was clean ad the bed was comfy. staff were polite friendly and always there to help everything was amazing nothing to not like thanks tower staff for the amazing experience
The horseshoe view The route down to the niagara falls is too far.
The view from 2802 was amazing. The bed was the most comfortable we have slept in. The sound of the falls just lulls you right to sleep. The staff was very friendly and helpful. The rooms are small, but the view was HUGE. This the perfect spot for a romantic get away, young or old. Some of our best photos of the falls were taken right from our room. Well worth the price. We will highly recommend this to our friends. No coffee pot in the room. But there is a Starbucks very close.
The Hotel is really central and it's a great place to stay. The staff is really friendly. We booked a city view room and got one with a little bit of a falls view. That made us really happy. The room is pretty nice. Everything seems kind of old. The elevators make creepy noises sometimes. This place has no activities or a pool. A indoor pool would make it perfect.
Nice view of the falls/city
the view is spectacular. We enjoyed watching the sunrise over the Niagara Falls from our bed. The room is very cozy; small but comfortable. Parking is not free.
I loved the view. We had a fallsview hen we arived the floow was dirty. However Staff was responsive in attednig to it. Appearss that they had fixed the AC uit and debrie was from the exhaust
Friendly, organized and responsive staff. Great location. Dated facilities, thin walls
I loved the view. The view the hotel provides of Niagra is absolutely beautiful. The service and the cafe was great and housekeeping was also wonderful. The only thing I didn't like is the room could use some new funiture. I loved the decor of the room but there was some things that needed too be replaced.
The free valet that came with the affordable parking was great - he doubled as a concierge letting me know about the fireworks that I was able to watch from the window of my room on the 30th floor. (I have never been above the fireworks before. It was beautiful. I had a free upgrade to a falls view which was a delight. The room was clean and comfortable - the shower was great which is always a relief. A huge bank of windows overlooked the US falls and part of the CDN falls for gorgeous sunrise misty mornings. The location was within walking distance of, well, everything. I wish the restaurant had been open on Monday night.
I liked the presentation of the room it self. And it was close to everything. The front desk staff(girl) could learn how to smile.
Excellent price, clean, friendly staff. Only complaint - turn up the heat in the hot tub Hot tub too cold
the location The Jacuzzi tub, the TV didn't work properly (they were advised but did nothing)
leaving it ! The room was dirty and the quality of the sheets were cheap, it was smelly althought we brought it to the attention of the staff, it made no difference.
Their elevator works faster & their media in their tv was good. Thiers no menu for food if incase I want to order hotel food. I wish they have 24 hr hotel restaurant.
Location It was wicked humid out and the air conditioning was busted in our room, we were given a very small discount
Good pool,hut tub and sanua Wifi wasn't that good ... At least not up on the 4th floor
Very relaxing vacation. Refrigerators should be complimentary.
it was close enough to clifton hill,and the falls that you didn't have to drive drunken teenagers on our floor
service no fridge in the room, poor TV (too few channels) , parking view
Centrally located, convenient walking distance to falls and all attractions
It's proximity to the Falls and complimentary breakfast. I was not aware that it was under construction. We also had issues with the door to our room. It took a considerable amount of effort to open and close it. The innkeeper had to come help us get into the room.
Friendly service and excellent breakfasts The temporary detraction of the exterior due to the on-going renovation/construction.
Great B&B! Enjoyed our stay, close (10minute) walk to main strip in Niagara Falls and a great bike ride to Niagara on the Lake. Staff was helpful and breakfast was good. Would stay here again!
The house was beautiful. I found the staff to be very helpful an friendly an, the location was excellent. The room was very modern for a 1891 building an the colors a little over the top.
The hotel staff was really friendly and very helpful. The location was great for us and we really enjoyed the courtyard-it was cool over the weekdend and having the courtyard made our stay much more enjoyable. No
Clean rooms, nice pool/lounge area Somewhat noisy until closing of pool at 10pm
It was handy to lots of restaurants. Hostel's own restaurant was very good. Handy to things and places we wanted to do and see. Enjoyed the indoor pool. No. We enjoyed our stay and would return.
Restaurant Staff very pleasant Incorrect information about smoking preferences.
good location nice room clean parking and resturants near by
Convenient and good location for us to stay more than 1 night, I will pretty sure to go again. Some of staffs are not really helpful.
You can't go wrong with Best Western especially when you're travelling with kids!! The staff are very nice!!
Great service, clean rooms, love the pool area No room service, take out only from the pub next door. Difficult with kids
It is located close to the main attractions. The rate is good. Not so much of rooms service al late night hours.
The hotel was centrally located. Parking was free. Staff was not open to here about a complaint. The hotel was noisy. The hotel had a number of adult novelty shops in the area and they were not appropriate for children.
Probably a great hotel for a fam with children
Had a great stay at this hotel. They upgraded my room to a suite which had a lot of extra space. The room was clean and the beds were very comfortable. The staff were also quite friendly. The Tourism Improvement Fee was listed on my bill and taxed 3 times. This is supposed to be an optional fee, but when I asked them to remove it they stated that it was mandatory at their hotel. I was not impressed that i was forced to pay this tourism fee on top of my room rate plus tax, on top of my parking plus tax and on top of the facility fee plus tax.
Location to things to do and bus stops. Smaller parking lots.
Overall it was okay Not very responsive to normal services
Rooms were nice. Didn't like paying an extra $17.50 + taxes per night for parking.
The room was not as expected. I thought I had reserved a room with a hot tub larger with a king bed. Most disappointing as my husband and I were riding into Niagara Falls on the motorcycle and we're really looking forward to the evening.
ENOUGH PARKING AND LOCATION
Great location. We walked to the falls. Everything was wonderful. Staff was friendly and VERY helpful. We had a flat tire and the staff helped me look up a place locally to get it taken care of. limited parking. was a little surprised by the $14 parking fee.
Close proximity to falls/restaurants/shops and friendly staff. Lamps had a good amount of rust on them. Appliances appeared old
The size of the room was nice. In the ad they did not disclose that there was a $14/day parking fee and ~$5/day facility fee which added another $20/day to the cost of the hotel. People should know about these fees. Also, if everyone has to pay a facility fee, why don't they just add it into the room rate. I guess because it makes their rates look higher (which they are).