1. Staff, on the whole, tried thier best and were polite and friendly. 2. The daily room cleaning and replenishment of towels, coffee etc was excellent. 3. Car parking facilities were very good. 4. Views from the rooms at the front of the hotel were very pleasant. 1. Some room furnishings were in a poor state of repair (suitcase stand with leg broken & worn clothes-hanger holders in wardrobe - clothes kept falling.) 2. No view from windows other than in rooms at front of hotel. 3. Occasional door slamming and some noise late at night and very early in morning (but this is the fault of some guests and not the staff.)
The staff were lovely. Especially Alex...he is a mgr.. in training and bent over backwards to please. He was everywhere doing a variety of things...very impressive! Our room was newly refurbished but a tad small with no view. However, very clean and tidy
Good location, views, car parking Breakfast should not be an 'add-on' Room should not be up a narrow stair with access to the building by going out of the hotel! Dated hotel in need of major refurbishment!!
we were put up in a room away up a windy stairs felt a bit like a little guest house the bit we were put in its a seperate building to the hotel and had to come out to get back in
Good all round - location,Staff,Comfort, etc. but:- -:Somewhat overpriced
River view was nice. Rooms were spacious Lighting was poor, had to open drapes to get any light in the room. They charged for wi-fi. Service in the attached restaurant (Nicky Tams) was poor.
It is in a nice area & very handy handy for sightseeing & going shopping we booked online months ago and paid £20.00 more then our friends with us who just booked a few weeks before our stay, & we didnt specify any special room. We have been staying in your hotel for breaks for several years & have always had a good deal before
the location was perfect for our needs. The staff in general were very attentive and friendly. Quality of the breakfast was great although service appeared disorganised and slow
Our room had a great view of the river, lots of light, and a view of the castle/museum. The bed was comfortable and large. For some reason a room had not been assigned for us, although reception was able to see our reservation in their system. When she assigned a room, she upgraded us to a river view to make up for the inconvenience. The bathroom was a bit dark, and the modern, half glass screen inadequate for the design. Had I not been very careful, I would have drenched the floor by a normal shower.
The room was really big, excellent en-suite facilities and breakfast was excellent Cleaning standards were not good, dust lying on most surfaces
right in the centre of the town with a great position on the river. staff all very friendly. room a bit dated
Living in Edinburgh we were in Inverness overnight to facilitate a visit to a Nursing Home in Dornoch. We wanted an overnight hotel, reasonably central, to facilitate bus journey to and from Dornoch. This worked out excellently and if we are doing the trip again we would want to stay at the Glenmoriston.
Excellent restaurants, comfortable accommodation.
Good quality room service food Would have liked to have had air conditioning - the room was a little stuffy even though the weather was not warm The windows opened - which is fine - but I cannot sleep with open windows.
Staff were very friendly and welcoming. I had my room upgraded - though the building was a bit of warren so thought I was perhaps going to end up in another building, but it was just the extension of the orginal house. Standard of Decor within public areas was very good and of a standard you would expect Although in an upgraded room, I struggled to see what the "extras" where apart from bathrobes. I have stayed in other hotels in Inverness who have similar standards of room and are lower priced.
The food was fantastic, all staff were very attentative, Excellent all round Room was very cold on arrival took a long time too warm up. Sharing platter for 2 to start only 1 scallop and 3 prawns ??????? but plenty of everything else
As a single female traveller I felt welcome, safe and secure. Staff went out of their way to be helpful.
I think is a good location, overlooking the river and close to the centre of Inverness. The double superior room was spacious and comfortable. Great breakfast in hotel. Good powerful shower I think the executive double rooms are too small, fortunately we were moved to a superior room since our television was broken. This was a much better room. Also is a shame that there is no swimming pool or beauty/spa area
Quiet & friendly no 2 point plug for RSA appliances
The helpfulness of the staff Nothing
the welcome and the staff's interest in our comfort our room was close to the heating boiler which resulted in a noise from the fan
Food was amazing, rooms were excellent (perhaps a bit too hot), service and staff delivered a personal service. Porridge the best I have had for a good while! Lovely Rooms a bit too hot
The staff was extremely attentive. Floors were very creaky and loud in the room.
DVD selection for inroom use was great. Decor, in-room facilities and service were impressive. Very nice breakfast No obvious hotel reception so staff were sometimes hard to locate
The rooms are excellent, and the staff are very helpful, the whole experience was superb
Top class hotel
Rooms were luxurious Staff werer friendly - nothing was too much trouble. The location was good Directions to hotel were misleading
I liked the quirkiness of the hotel - staff were excellent but it was a bit odd as there is no designated reception, you just have to hope there's staff about o help you - there were for us. Three main issues. Firstly the hotel smelled strange - perhaps of old tobacco? Secondly the bed frame sticks out and both my friend and I sustained bruises from it so be careful. Thirdly the bathroom door is glass and in our room was opposite the main room door so if you're on the loo and someone opens the door they can see straight in! Consider this when having your luggage delivered!
Staff extremely friendly and made us feel like Kings and queens. You certenly get the 5 star treatment at this hotel. The barman Andy can make any cocktail and you could sit and watch him do this all night long.
High quality, quiet and relaxing. Quality food and attentive but not obtrusive staff none
The food was good and resoabley priced location ideal spa facility an added bonus which we used,m had a great time some of the staff could get some training in communication skills with their guests
The hotel was warm,friendly and well located for exploring the city and countryside. The pool was lovely, very clean and large enough for a good swim. Great rooms, with plenty of storage space and well decorated. There was a turkey and tinsel party there which took over the lounge area so a drink downstairs was impossible.
Location in Inverness
Position plus the general cleanliness of both the bedrooms and the presentation of puclic rooms The evening meal was dreadfull. The menu was very basic but the quality of food was probably the worst I have ever experienced in an hotel. I took one mouthful of the main course and left the restaurant.
The location and room size. Dreadful food, the previous reviews were right!
The room was spacious and clean. Staff was friendly. Good location. We booked a double room overlooking the river, but it was actually facing the other side.
excellent location and lovely room
Very good Spa facilities Dining room is geared to coach tours, would be better for the longer term residents if they were in a separate area
Very nice room and spa facilities
Way too expensive for the tiny single bed in a small room with a half broken tv.
for a hotel that was "pretty empty" first room had a faulty tv, was moved rooms and was woken at 0630 by the main kitchen extractor unit which was about 6 inches from window. also about 4/5 floor tiles broken which were razor sharp.had to put towels down so we would not cut bases of feet
Food was good and reasonable price. Staff very friendly and helpful Room a bit small, some machine humming all night differcult to sleep. Noisy tourist staying woke me up at 1.45am in the morning was a bit annoying and banging of doors.
All the staff were very helpful. Dinner was excellent one of the best steaks I have had anywhere. Room was clean and tidy.
the staff were very helpful and friendly and the cuisine was excellent having no lifts
Friendly staff. Dinner in the evening was good. However the breakfast was a little bit disappointing. The hotel had some renovation work happening, but it didnt seem to have much effect on the rest of the hotel. It was clean, comfortable and the staff were very helpful and friendly! Cocktails in the lounge was also a nice wee touch! There could have been a better choice from the grill at breakfast and the bacon was a bit soggy, but if that is the only bad point - I think thats pretty good going!!!!!
This hotel is situated near to the town centre with good parking and make it a handy place to stop for a city or shopping break with good food and bars within easy walking
the downstairs was refurbished and was really good, the staff were brilliant and customer service was excellent. the rooms in the old part were musty smelling and not very clean, the mattress had no cover on it and the bed had broken springs.
The staff were very friendly. The hotel provided excellent value for money
Our upgrade to the Royal room was great, the jacqusi in the bay window with tiny lights in the ceiling above was magical.
thought it was welcoming and nice place staff were very helpful the breakfast was great.the bar was nice and cheap as well.
The owners were great... It's located right on the Ness River on the walkway just across a small bridge from town center. We went to Gellions and listened to local music and had a great time. Parked on the street for free.
The location is perfect, it is right off of River Ness. The views are spectacular and it is walking distance to restaurants and shopping. The staff goes out of their way to be helpful and make your stay enjoyable. The only thing that was an issue was the shower pressure was very light in our room.