Super freindy and clean A little slow at check in but not to bad.
I like the whole concept of this hotel but it really needs some attention paid to keeping it maintained. Seriously needs better quality pillows. Both lifts at pool and hot tub were not operable. In our room the only toiletries were 1 small size bar of soap and 1 lotion. Definitely glad I bring my own or would have had to go to a store. Just looked like management needs to pay more attention to the little things and or owners need to invest in a little tlc.
Poor greeting upon entry. Was given a filthy room. Went back down for new room. Same thing. Another filthy room. 'X' came up to let me into the second room ('X' is really the staff person's name) and it was almost as bad as the first. 'X' told me to wait and someone would be back up. Wel, after standing up eating my dinner and waiting a total of 15 minutes I went back down stairs and left the hotel. The hotel still billed me even though after speaking with 'X' he said he couldn't waive the charges, but I got the fact the manager could and 'X' said they'd have charges removed. They didn't. American Express is working to fix a four night billed stayed from this miserable thing called a hotel. I didn't want to spend another minute there. I didn't like anything at all.
The rooms where okay- the breakfast was awful. It was either hot or cold choices- and hardly enough to fill up a six year old. All the room service did was give us new towels.
Great location for us: near to where I want and between Jacksonville and Beaches, with decent mall and eateries very near by. Opaque rate offered was very good. TV channels via Xfinity were quite good. Staff, esp. breakfast, seem to be eager and friendly. Facilities are getting aged with lack up maintenance. E.g.,: room carpet was old and wrinkled to a degree, my wife almost tripped several times. - Safety concern. (Work) Table is very small and inadequate. Small alarm clock was unplugged (for reason) resetting the time is near impossible. Complimentary Hot and Cold breakfast were very basic, compared to national chain brands, say Hamptons, HI Express, etc.
Friendly staff, nice clean hotel.
Neat and the staff are courteous. The so call hot breakfast was not so hot but cold. Limited menu.
Accomodations were nice although our room was canary yellow with no pictures on the walls and a lack of decorating. Thdy need to retrain thd cleaning crew as our room didnt look like it had been vacuumed at all. Overall, it was worth the price we paid. Lack of attention to housekeeping
Didn't Jacuzzi didn't work, tub didn't hold water. Room never cleaned the whole time we stayed. When we arrived the A/c filter was caked up with dust and dirt and they didn't offer us to another room. They're maintenance guy wouldn't be in until next day so we had to sleep in that room with dirty air filter. The a/c struggled and the room was musty. After the filter was cleaned the a/c worked better. Lock on out side of door was in disarray. The second night lock wouldn't work had to have the cards redone. Breakfast was worse then I think prisoners in jail eat. We were asked in the morning hot or cold. We requested hot and the only question they asked was our room number. Other tables were given choices very little but they were asked. The food was rationed like they were going out of business. I could go on but this hotel ruined our family trip. I was sick feeling all day Sunday. I have requested a refund but there has been no assistance with this request.
--Didn't know how to change card used for bill --Verbally gave wrong room #, then began to argue with customer about it --Gave a key to an occupied room
Location was great and passes to gym were great also Bed and shower were dirty ... Not up to pair and definitely not how it displayed online. Would not suggest hotel to anyone nor come back
For the price of this hotel it was well worth it. A built in jacuzzi in the bath tub was an nice and interesting experience. Nothing looked like it needed any type of renuvation anytime soon. The breakfast is free but somewhat unorganized. They should just make it a buffet style. The servers wandering around trying to figure out who's order was taken and not taken was laughable. Many people's time was being wasted. It's as if they are trying something new and going through the phase where they are figuring out it doesn't work very well.
Room had a fridge and microwave. I like that Hampton washes the duvet covers for each guest. Staff was very friendly and helpful. Location was fine. We somehow ended up with a handicapped facility room, apparently the last king room available when we booked.. The closet had one extremely low hanging rod (clothes dragged on the floor), and the closet door would not close all the way with clothes in it because the closet was very shallow. There was one broken down chaise lounge in the room that was so saggy and butt-sprung you couldn't really sit on it. The very heavy bathroom door slammed shut quickly; it would not stay open. We had to prop it ajar with a wastebasket. The breakfast was of poor quality compared to the many other Hampton Inns we have stayed in. Canned fruit and sad looking fresh fruit...ick! Water is softened, giving you slick, soapy skin after a shower and not super absorbent towels.
Price No plain eggs on breakfast menu... Only had bagels with eggs on them.. Don't eat bread
We would definitely stay here again. All of the amenities were in excellent condition. The beds are very comfortable with plenty of pillows. Breakfast was average, but the coffee was great.
great experience, everything you needed in room, very clean, love to revisit..a big thank you to a well run team. nothing
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Room & bathroom both very clean. Room (2 double beds, non-smoking room) had a dvd player & there were dvds that you could sign out to the room. This came in very handy considering it rained on one of our days and part of our festival was postponed. There was only weekly housekeeping, which was fine other than the fact that in order to get clean towels for our second night we had to take the dirty ones down to the front desk and exchange them.
It was as presented
Beds were soft and room was clean No breakfast
The room was great. Conveniently located to everything we needed! Did not have a hot tub
This hotel over charged my card by--- and when I tried to seek a resolution they were completely unwilling to satisfy my needs.it took me over a week to get my money.for that reason I definitely would not stay at this hotel again.
This is the nicest hotel I stayed in...it comes with full kitchen and when I mean kitchen everything u need for the time at your stay they have pots,pans,cups,bowls,plates,forks knives spoons the how set up...only need ur own food I loved this place
The staff was very friendly and I loved being able to rent movies from the desk.
Very comfortable Parking
Mini kitchen Hallway and room spelled of smoke even though both were to he nonsmoking.
Breakfast was nice, and prepared early. Drinks upon entering the hotel. Early morning workers at desk not knowin b what they should. Given a receipt for my records that didn't match the price charged to my credit card.
The breakfast was great! Lots of options- 2 types of meat (sausage and ham during our stay), eggs, sausage gravy and biscuits, muffins, bagels, toast, waffles, and really good warm cinnam
Nothing When I booked it said double queen only one bed was in room. Under construction, smelled like sewage. Breakfast messed up my stomach.
very clean up to date rooms, excellent breakfast. Our breakfast hostess went above and beyond giving us directions and accommodating us with fresh bottled water to mix baby formula. Definitely will return!
Location,cleanliness and price. Very Minor - Though I elected to keep the same linens, the bed was improperly re-made.
clean and quite a little pricey
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Location to Jacksonville University. Easy access to numerous locations around town Parking around the facility was limited if you came in late. There is a Ruby Tuesday's in front of it where you can park. We asked the night manager there if it was okay to park there and he said yes, people do it all the time.
Very comfortable beds, spacious room. The breakfast was excellent, lots of variety, everything fresh, menu changed daily. We booked for 2 nights and ended up staying for 5 housekeeping service did not replenish the coffee supplies very well. One desk clerk, one time, made things more difficult than necessary in order to extend our stay.
Hotel is quiet and comfortable. Everything was fine. The breakfast was OK, but there was plenty to choose from and I didn't leave hungry. As I said in the positive side, the breakfast was just OK. Its a hotel, not a restaurant, so you have to keep things in perspective.
The staff was super friendly and helpful. I got the sense that the hotel was going to be shut down soon. Lots of repairs need to be made. None of the vending machines were full or working and the rooms needed serious upgrading. Our room had a slashed carpet and no lamp beside the bed.
Great staff and service from them.
Staff was great. Hotel is undergoing some renovation but all in all was still a good value for the price paid No
It where close to my sister house. Everything, The Front Desk Clerk was very unprofessional. I book 3 room under 3 different names and he charged 2 rooms under the same credit card and refuses to correct the problems. Rooms carpet were filthy, bath rub had stains.
Exceeded expectations of a 2.5 hotel. Excellent staff, great location, wonderful breakfast