High servicelevel - nice waiters and facilities
Staff attitude, hotel facilities and cleanliness Charges for parking and internet
Beautiful hotel, great food and excellent service.
The location is ideal, in the centre of the village. There are ski hire facilities within the hotel. The spa facilities are of a high standard. At the time of my visit the hotel was very popular with Eastern European tourists who monopolised the spa area. It was not quite as bad as Germans laying towels on sun-loungers but not far off!
Good food as hotel has good restaurant No
It was totally relaxing! Everyone was friendly and helpful.
The pool was great , breakfast was excellent
the hotel in located nearby resturants, shops, supermarket
everithing all right no
The kitchen/restaurant staff went the extra mile to accommodate our children's food allergies. All of the staff were extremely friendly and positive.
its very comfortable hotel and near from a lot restaurants. the breakfast time was from 8;30 to 9;30 i hope they make it more long until 10;30 so guests can catch it .
Great location, friendly and helpful but not intrusive staff, half board excellent value and plenty of good food, clean facilities, zell am see / kaprun visitors card excellent benefit. We did not use the pool or sauna.
Very friendly staff, excellent food, nice swimmingpole and sauna. Not expensive in comparison to the quality.
Staff, location, hotel (great breakfasts ... : - ) aircondition could make it a pefect experience
All they have been fantastic but I some observations on the location of the room was overlooking the street, causing inconvenience, and adaptation.
Nice atmosphere , very good restaurant Low standard spa , very cold water in swiminngpool
Excellent quiet location in central Kaprun. Very friendly run family hotel. Warm welcome and free drink. Good breakfasts. Facilities good - swimming pool, sauna, jacuzzi etc. Very enjoyable stay - would recommend hotel to others.
free wireless internet,and location good,and there is a good swimming pool and breakfast ,and a good garage. there is no air conditioner so in summer you have to check the weather.
Staff were very friendly and parking was large
This is a nice hotel, well situated and calm. Good value for the money
The staff were very friendly and welcoming. The location is just far enough from the village centre to have peace and quiet. The sauna is an added bonus, as is free internet access. The pool is a strange shape which makes swimming difficult. The chef could be more original - exactly the same plated salad 3 nights running.
just a fantastic hotel with great staff set in an amazing location
Great service, friendly staff, small touches e.g. snow/ski reports in the morning. A kingsize bed which was made up of one matress (rather than two joined together), would have been great.
Staff was friendly, room was nice and comfortable Breakfast was not always filled up, we had to wait quite a while to get the food we wanted.
hospitality,rooms are big enough for family
The staff in the hotel were very friendly and helpful. There was a nice selection of food on the breakfast buffet. The hotel was in a really good location for all the shops, restaurants, facilities and ski bus stop in the centre of Kaprun.
Every thing was fine friendly helpful staf, convient location with Spa and Wellness facilities available if required. What more could a person need. Nothing
Close to all local amenities. Nice views. Good breakfast selection. Very good restaurant. Friendly staff.
Quality of hotel facilities.
very close to all of the towns shops/bus stops/ slopes
The hotel was very comfortable and clean. As it is in the centre of the town it it convenient place to stay
Hotel was very clean and comfortable - staff were very friendly and the food was great.
The hotel was nice, clean, staff was friendly, food was excellent, many wellnes facilities, everything was OK.
A few steps from skibus station. Rich breakfast, nice wellness. Cosy rooms, separate toilet. Wellness opened only till 8pm. Breakfast from 7:30, a bit late for early skiers.
Food was decent, services and facilities as well, clean room, nice personnel, wellness and ski storage facilities Internet access by cable only and on payment, it is not good enough for ski mountain hotel. A bit 'cold' atmosphere in comparison with others in the area, and the food choices could be better for the purpose of the hotel
perfekt staff, very comfort rooms, near ski bus station, 10min walking to the Kaprun Sity Centar No garage, you must pay extra for intenet
the most helpful staff and very welcoming! i advise it to everyone
Overall it is a nice place. The staff is really friendly! They don't speak English, but it was still funny. It seems that it is a place for older folks,but we saw some younger couples too. We were impressed with the saunas. From outside it doesnt look like the basement is stuffed with so many things. The rooms are clean and nice, but look more like 3 stars, especially in Austria. The bathroom not too big. We could not turn off the heating floor.The Internet in the room didnt work well. But overall i would still come back to this place.
Good Internet connection by cable free of charge. Good breakfast. Free parking. Breakfast starts after 7:00.
All staff were most helpful during our short stay, thank you Nicole for your enthusiastic and cheerful prowess. No
Very nice flat with all family needed machines etc. Laundry machine could have been in own flat.
Very nicely appointed apartment,light and welcoming with spacious living area and two bathrooms, spotless and brand new. Internal lift to basement and garage parking was excellent - this residence is perfect for people with their own car wishing secure parking. lovely location just at edge of town . The internet access was by a long cable that plugged into the cupboard by the front door. This meant that my daughter had to sit on a seat in the corridor with her computer on her knee - she had study to do and this was quite an awkward way to work. It also blocked access up and down the corridor. Our criteria for booking had been separate bedrooms for my daughter and self, safe garaging for car and internet access , so the latter was disappointing. I also thought the 50E extra for staying 5 nights was unfair in a building that was empty otherwise.
Very nice, brand new, modern and comfortable appartments. Friendly staff. Appartments are fully equiped with all kithen and another electronic eguipment. No.
I highly recommend this hotel. The appartments are very comfortable, cosy and fully endowed with all facilities. Also the staff is very nice and supportive.
Vi var meget glade for Villa Theresa, venligt personale, super lækre lejligheder og alt virker perfekt. Dejlig tæt på Zell am See og endnu tættere på Kaprun som er fin at have i baghånden når sneen udebliver. Vi kommer helt sikkert igen Lidt bedre parkeringsforhold