The obvious care they took about keeping order and cleanliness. Extraordinarily, each member of the staff was smiling! :-) Teeny bit rundown for a 5-star (worn carpet, loose socket)
Sea and swimming pool room cleaning, beverage service quality during the day
The hotel staff was verry kind, helpfull,they create a verry good atmosphere! the telephone at the reception,during conversations with this staff they answer the phone,they should have one person for answering the telephone calls
the staff of reception have no professinoal attitude : she have't my reservation information ,take double cost from my credit card then take back it after I object, ignore my request , etc
I wıll not stay ın thıs hotel agaın because ı couldnot sleep due to very poor aırcondıtıonıng ın the bedrooms after 11pm. In fact the aırcondıtıonıng was on fan all nıght. I consıder a good nıghts sleep ımportant on holıday and consıderıng the prıce of thıs hotel ı was very dısappoınted. I was better accommadated for a\c across the street ın a much cheaper hotel
Good location with own beach. Nice views from the hotel. Dirty carpets, bed coverings and headboard in room. Food was not fresh. A lot of noise from restaurant in our room. Spa facilities shut early so we could not use them. Staff gave minimum service levels (seemed to view guests as a nuisance).
staff were friendly and helpfulspectacular view from the balconycomfortable rooms centrally located
i liked the pool and the facilities. and room space. building layout including the bathrooms air conditioning was very poor. sometimes no electricity at night. lobby not air cooled there is no methodology of selecting rooms. there is no refill of room beverages though its free until you ask more than one time. quality of food and drinks are inconsistent.
Location to Marina Very, Very tired - Dirty carpets throughout, poor service, poor food, generally run down. At most a 3 star.
It was a great Stay,The stuff was very friendly.. They parked our Harley Davidson Bikes at the door.. The only problem is that there is no direct access to the Beach but the Swiming pool was enoulph.
The room Food and activities are very poor
Food, beach, gym and hamam, spa with massage. Safe box in room. Bar tenders are not smiling when serving.
The hotel was great. Being all inclusive it had everything. Most of the staff were great and really made you feel welcome. The rooms were lovely. The hotel is fab and very inviting. The entertainment team tried their best to include everybody. Also the food was really nice - lots to choose from, to suit everybody. I didn't mind but other might; there wasn't any other English speaking people there. It was mostly full of Russians, Germans and Belgiums. All the staff had some English so it wasn't a problem. The beach also is only OK but the water is lovely to swim in.
Hotel staff was very willingness to help. Entertainment team was very poor.
the swimming pool is very convenient, big. There always are vegetables on the menu personnel is indıfferent; for a 5-star hotel it looks somewhat seedy
Good food choice, clean pool area, relaxing, free wifi Staff could be slow to react, entertainment was very poor, guy in the shop tried to swindle me out of money by taking change back after a purchase right in front of me.
room they don't have air conditioning in the hotel!(outside the rooms of course)
I liked the well organized transfer to and from the beach. It was amazing to observe traditional dancing that was performed by professionals at the pool parties )) The staff is very friendly, even though, from the first sight, they seem not as professional as you would expect them to be. At first I didn't like the location, because it seemed too far from the beach, but the transfer to/from the beach is well organized. Very often there is no clean beach towels at the registration desk...and it is frustrating ((
That was ok.
Very warm family hotel with pleasant staff To make the food better
The cleaning, the service, the food and the beds. The beach a little bit far away but there was good that it's was good with free transport.
the housekeeping was ok. The babycot was very bad. My baby was very wety when she slept in it, and it did smell really bad.
they have many facilities , and the food was excellent
Staff were very friendly and helpful upon our arrival at 11pm. Provided drinks and snack at no charge.
Servis waiters are very kindness. All staff in hotel was very good and sensitive team togeather.
The first room that i recived it was too small with a small bathroom and without bathtube. After a little discusion made at the reception office they change the room with another larger and with a big bathroom. The food was verry bad, you'll find only vegetables for 1 week only at 3 dinner we find chiken meat, an the all the cake are with no taste ore verry sweet. A small pool. I'll never go there.
Staff was friendly. Air conditioning was well-controllable in the room. Food was OK. Location of the hotel is not bad considering the "second line" to the shore. Wi-fi works unstable, this needs to be fixed. Some bath consumables were not in place and I needed to look for somebody to get them from (however, this was a minor thing and did not bother me, but my wife).
Location was good. Staff could not speak English.
Friendly hotel staff, good location Cats in restaurant area
the food is good. the room is clean.staff are friendly
The hotel in very nice and the staff are nice and friendly , the food is excellent and the service is super, you really get what you paid for Nothing
The location is excellent and the staff were polite, friendly,and efficient even in some very difficult cicumstances
the food was to spicy