Kingston Hoteller

Didn't get the king bed we had requested even though in was not busy mid week.Lakeveiw is misleading.i felt we were treated different because we paid through a third party.

Good location in the little town, staff was friendly at check in. I'm not sure how this is considered a four star hotel. It's a 2.5, 3 at best. Tacky shampoo/conditioner dispensers in the small shower, mediocre bed... Our duvet had rips and holes and stains in it. We had a "lake view" room... And you could technically see the lake if you leaned all the way to The right side of the window and looked all the way to the left. Past the rooftop of the next door building, a parking lot, and between two tall buildings there was a sliver of water about three inches across from my perspective... How charming. The worst part was how thin the walls were though. I could hear every word the people next to us said, every flush of the toilet, even when they turned the fan on in their bathroom. I called the staff downstairs twice because it was so noisy I couldn't sleep. They said they'd ask them to be quiet but I lost about four hours of sleep by the time they finally went to bed at 4am. Not fun when I had a 12 hour drive the next day. No one really seemed to care at the hotel. Parking is $15 additional a day also. So I ended up paying a lot of money for a really terrible nights sleep in a dingy hotel.

1. Attempted to make amends with some comps. 1. Showed up to a room that was not the room I booked online. Booked a King Suite, they gave me a Junior Suite and would not change. 2. The first room we got, had been used by someone. Soapy water in the sink. Soap opened and left beside the sink with wrapper. Water bottle opened and half drank. Urine on the toilet seat.

Continental breakfast was superb! Nice selection of flavoured coffee and teas. Decent gym with treadmills and stability balls, as well as hand-weights in the basement. Well the pay for parking is lame, $13/night. Some folks may like the fact that the parking is underground for security. But I wish I had been prompted about the parking fee. Tv selection is just basic with no option to buy any flicks.

Absurdly high prices, No restaurant, Breakfast only so-so

The location - waterfront. Steps away from the downtown main attractions, neat shops, coffee shops, restaurants. Would recommend because of the location only. The fact that I have brought to the attention of the front desk reps (twice) my concern about the smell in the bathroom, no one bothered to advise us of whether it was done or not. We may have just stayed for 2 nights, but we were not satisfied with the service, the urine smell in the bathroom. In addition, the balcony that should serve as a good spot to view the lake was covered with spider webs, including the plastic chairs, then only two to use. I had to clean it myself to avail it. You would think the whole room and it's area should be cleaned prior to guest occupying it. With the money we paid for this stay, it was not worth it considering our room is overlooking more of the parking lot and the pool full or kids rather than the lake.

The hotel is in an excellent location to visit the city of KIngston. Noisy, thin walls, fitness facilties and romms require upgrading for the price.

Good location. Parking available but at a cost 15 CAD/day Not worth the money. Very tired hotel. Appears that they are tarting it up a little. Indoor pool cold plus although a guy said hi to us in the fitness centre we weren't sure if he was staff as he wasn't neatly dressed and was standing watching the TV. We had to find the changing room door code ourselves which was written in the signing in book. No locks on lockers. Better to keep valuables with you. Room was ok but kept awake by noise from upstairs disco even though it was 3 floors above us. Noise also from people outside our room. If you get a very good price probably ok for 1 night stay.

The beds were new. Continental breakfast was included. Bathroom was small, without a fan.The sink pipes leaked into a blue bin.Pool was closed for maintenance.Staff told us it would open in morning.Next morning another staff told us it wasn't scheduled to open that day.

Good location with lots of restaurants nearby No elevator and breakfast area very small and crowded

GOOD LOCATION NEEDS REMODELING

Good location handy to highway access. Lots of fast food nearby. Easy access to city. Clean and comfortable beds.Reasonable price carpet in rough condition, worn out desk with broken edges on melamine top sliding door to outside needed a stick for security. generally run down.All in all, a good place to crash for the night if one is on a construction job.

Location, staff was friendly Rooms are outdated, pillows are horrible and lumpy. Eating area was small and crowded.