Hoteller i Denver

The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver.

Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.

Fun restaurants in the hotel. Good location

Wished the pool area also had a whirlpool spa.

comfortable beds

no pool

Staffs were so friendly and helpful, they upgraded my room for free, that was a nice surprise after long hours of flight.

None

The staff was nice and fairly attentive. The location was good for my purposes.

Cleanliness and housekeeping were lacking. The room was very dark and the bed extremely uncomfortable.

Breakfast included, beer and wine happy hour, comfortable lounge areas, friendly staff, valet parking

our window faced a brick wall, but I believe some other rooms have mountain views

A staff to die for.

Luxury and that it is very dog friendly

Liked it all

Clean

The day after we checked out, our friends were staying at the hotel. We were supposed to pick them up at a certain time. My phone battery died, they weren't answering their hotel phone (seemed to be broken) but the staff wasn't very accommodating in helping us reach our friends.

Hotel representatives were extremely friendly and helpful. The room was spotless.

No coffee when we went down for breakfast. Parked across the street cause parking was expensive.

Staff was friendly and helpful

price - although when I booked I checked its location on google earth and somehow it showed it to be downtown

plastic plates and cutlery at breakfast

Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.

Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.

Great location, very friendly staff and really cool themed floors and rooms!

Elevator flooring needed to be replaced.

We stayed through New Year's Eve, and had a great time! Great service from the staff, loved the themed floor, and happy hour at the attached restaurant was great.

The location was perfect. Near enough to walk almost anywhere!

The building was pretty old, so there were some things that were a little bit of an inconvenience.

Dump. Cheap and you pay for what you get.

The hotel was great amazing. The staff were friendly and helpful.

The room was warm and the AC did not cool it down much. The windows did not open so it was a warm muggy room.

Very very disappointed with our stay. They were extremely understaffed in the lobby, there was trash everywhere in the hotel and the room was completely different then the pictures as well as the rest of the hotel. We splurged to stay there and the elevator didn't work, or the air conditioning in most the hotel. Never coming back, not worth the money.

Nice room and place

I tried to Check in at 3, but was told checkin time was 4. At 4 I was told there wasn't an available room clean yet. I was told the same thing at 5, 530, and couldn't even Check in to my room until about 730. If I pay for a room so expensive, I want to get the use out of it. Not have to walk around town waiting to check in for hours

NIce hotel in a good location

Lobby and bar area are lacking. Room bathrooms need updates.

The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room.

The room service menu is very so-so.

Beautiful room-spacious suite.excellent auto valet service and courteous staff

Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty

Hotel concierge and door men were very pleasant very positive attitudes!

Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you.

Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.

Liked having more room than just a bedroom and bathroom. Breakfast was good, and free. Windows could open. Rooftop patio was nice. Staff was helpful. Location was just a couple of blocks from 16th street mall. Restaurants within walking distance.

Guess I've been spoiled by other Residence Inns. The smell was very disturbing even with windows open. Furniture was worn out and dated. Carpeting was bad. Kind of sketch area even for a downtown felt barely safe in the evening or very early morning which is a shame if you like to walk places, though it didn't stop us.

This was my first time staying at the property and I would stay there again. It was a comfortable stay, the room was clean and it was a good location.

The only issue I ran into was a delayed check-in but I was still in just before the 4 pm check-in time and there was an error programming my card causing me to have to go back downstairs to reprogram my card when I couldn't get into my room aft the first day.

I had a great experience, and would go back any time that I have a chance! The room was large and clean, the location ideal, the cleanliness was on point, and the breakfast was delicious, and truly a $$ saver!

Good location for our needs. Good room, good staff Really liked the shuttle to nearby restaurants, places. Saved on driving around and trying to find parking Driver prompt and courteous

You can hear the upstairs room when they walk around. Just poor sound proofing.

Most everything.

-Bright lights coming through the windows, with curtains that cannot black it out. -Breakfast selection/layout is fairly lacking.

Good breakfast options, walkable to downtown in good weather, staff orders taxis, which arrive quickly. All the many staff I encountered were very nice and helpful.

I didn't care for having to walk on outdoor balconies to get to room--Denver is cold this time of year! Heaters are window boxes (like A/C), not very efficient, noisy all night. Room keys get demagnetized too quickly, I kept having to go back thru the cold to the front desk to demagnetized key.

From the moment we walked into the lobby, we knew we had picked the right place. Everything about the hotel is intended to insure the comfort and experience for their guests. From the old key and hassle room key to the Victorian period furnishings to the Cruise Room bar, you feel like you are part of another time. The staff was fantastic, the service was 5 star and the custom cocktails and history lesons in the Cruise Room were fantastic. Best location in Downtown. Perfect for first time Denver visitors or anyone looking for the perfect weekend getaway.

The bed was too high and too firm for my taste and the only chair in the room was not comfortable. It is a hard balance to use period furnishings and keep them comfortable to today's standards I'm sure.

Best hotel experience ever. Incredible staff and service, incredible accommodations in a historic building and a perfect location. It was beautiful.

Best Hampton Inn hot tub I've seen, large and warm. This is a newer hotel so it is in good shape.

Parking is too expensive for the location.

Loved the hot coffee available in the lobby when we arrived on a cold snowy evening! Room was fabulous!

Mediocre. Somehwat close to shopping and restaurants but immediate neighborhood wasn't Cherry Creek. I was a little nervous to park my car out front in the non-moniored parking lot. Clean but room smelled like old smoke. They have a hairdryer and shampoo in room but you have to ask or purchase other items. Breakfast was disappointing although had an omlet chef which was nice. Food choices were okay but environment was sterile - like eating in an old hospital cafeteria. Still not confident the breakfast won't be double-charged but we will see. I liked hotels at DTC for the same price. Better amenities.

The staff was really great here. From check-in to check-out, the hotel staff was really friendly and helpful.

The hotel was very close to the Denver Pavilion where we were able to walk and take a free shuttle to the Union Station and Snooze restaurant. The staff was very courteous and helpful. We had a great view of the Rockies and we could see the Bronco stadium. Housekeeping was great.

Parking was expensive The air conditioner did not cool down the room like other hotels. The pool was very small and unimpressive.

Clean and accommodating

Rooms were a little noisy from street noise. Valet parking was expensive

Clean, simple, professional. Love that they accept parts.

A bit overpriced.

Location is relatively convenient

The hotel advertises to be a smoke-free property. The people in the adjoining room were smoking cigarettes all night and hosting a 'gathering' in their room. I called the front desk numerous times but the gist of their response was that there was nothing they could do as smoking is not illegal. They offered me a can of aerosol spray to mask the smoke! All rooms were booked that night so they could not move us. I did not get to sleep until after 2:00 a.m. and woke up to loud screaming around 6:00 a.m. We were able to change rooms for the next night's stay, and the hotel manager did comp. our stay for the one night with the issue, however I am not in agreement with their policy for handling guests who break property rules and put my health and well-being in jeopardy and will think twice before staying at another Hampton Inn.

hotel room was comfortable and clear

staff was indifferent, we booked a room for 4 people, but amenities (shampoo, number of cups for coffee machine, etc.) were for a solo traveler. we had to call for more things several time.s

Breakfast was great!

Dining service sucked at night considering all the construction

The staff that greeted us at checking was extremely professional and polite. She made us feel welcome from the start.

There is a major renovation under way. I understand that hotels need to periodically upgrade, but they should consider closing during this process or at least let a person know when they are making a reservation. Also, they should close the doors of the rooms under renovation. It felt somewhat abandoned as we were heading to our room which was actually pretty nice.

Mix it up a little bit for breakfast, not bad for 1 night but same thing gets boring after 3 mornings.

Apprearance pleasing and clean, good location

My husband I both work up with terrible allergies from ?? in the room. The soundproofing between rooms was poor, we could hear alarm from next room. Noise in the hallways and other rooms plus noise from outside in the parking lot were a problem at 10pm. We often stay in hotels including other Hyatts in Denver. Have not had this experience before.

Everything was perfect

The hotel offered a park and ride package for overnight guests. Stay one night and park from one to three weeks in lieu of airport parking. This is a good value, especially if you're able to enjoy the Manager's Reception and the hot breakfast before heading to the airport. We appreciated the food options during the Manager's Reception - better than average selection of items and also had a decent dinner at CLAIM the on-site restaurant. The hotel has been remodeled and rooms are fresh and furnishings are stylish and updated. Our bed was a bit too firm and linens seemed thin. The bathroom remodel was limited to a new backlit mirror. Our Shuttle driver was funny, courteous and helpful. Bartender was not personable, in the least.

While I appreciate this is a family style hotel and over the holidays I expect families to be traveling, the inability of parents to control their children these days is utterly appalling. It was difficult to enjoy the Manager's Reception and dinner at the on-site restaurant while little ones screamed at the top of their lungs and were allowed to run around unsupervised while their parents sat and drank. A sensitive topic to be sure, but buyer beware of the potential for this to occur.

Close proximity to everything downtown. Mallride stop was just outside the door. Easily walk to shops, restaurants, bars, or convention center.

The front foyer area smelled awful.

Nice building comfortable rooms and good restaurant. Right in the heart of downtown

Wish it had a pool and Suns

We wanted a room close to the airport for an early morning flight. Huge room, super comfortable and CLEAN bed, great bathroom, close to area restaurants. Our stay was quick but perfect.

Clean, updated room, heated pool for my child

Bath tub was clogged.