Kobe Hoteller

The shuttle bus really helps! And we are amazed with the kindness of reception staff who helped us to make a reservation to Ishida restaurant. Overall the hotel is just nice.

The room was so comfortable and much larger than expected. And the sweeping view of the city and the mountain from the room was incredible. I wanted to have a Spa treatment but it was booked out on the day. I wish it was open longer hours till late so that more people could use it.

Customer service. Manager who spoke English was incredibly helpful and accommodating. All staff was nice but she went over and beyond to make sure my stay was enjoyable...including making sure a taxi was available, which definitely wasn't always the case. Staff promptly brought anything I needed to the door (e.g. Shaver, shower cap). Staff was friendly and if someone didn't know English, they did their best to find someone who did speak English (or at least understood more than he/she did). Taxis were VERY difficult to obtain, even if I reserved one or requested that the front desk have one ready. I waited for 10-15 minutes for a car, which was a huge inconvenience when trying to get to a conference.

Super clean, perfect location. Bed was too firm, but that is normal in Japan. Some reception staff didn't speak English.

Extremely clean, great wifi Bed was too firm, but that is normal in Japan. Staff could speak better English; only one attendant was fluent and the others were very difficult to communicate with, although they were all exceptionally friendly and accommodating.

Impeccably clean, neat and well kept; excellent location; and great value for the money! Free laundry facilities and coffee were very useful too. One of those hotels that it is easy to "stay in," rather than venture out at night - it's that comfortable. Like anywhere in Japan, rooms are not large, and the check-in time of 3:00 p.m. is enforced. If you stroll in earlier, expect to wait. But the Gals at the front desk are polite, and porting your bags is not a problem.