Friendly staffs. Spacious, clean and comfortable room. Beautiful sunset view on the rooftop Certain guests were smoking on the non-smoking designated floor. It would have been even more pleasant if the Non-Smoking policy was properly enforced by the hotel Manager.
dejlig værelse og badeværelse, dejlig med Business center og at der er flere restauranter vælge imellem når der er lant til byen.
Vi blev opgraderet til en 2 værelses suite fordi vi brokkede os over værelset. Dejlig strand og okay surf. Der er gratis internet på værelset. Hotellet trænger til en gennemgribende renovering. Værelserne lugter frygteligt a fugt, og er ikke særligt rene.
gode restauranter med god mad og betjening, dejligt sted.. upgrading af de ældste værelser er snart nødvendigt
stranden er helt fantastisk og udsigten fra suiten er lækker. Jeg sys ikke helt billederne på hjemmesiden og de forventninger man har til stedet bliver helt opfyldt. Vi var mildest talt skuffet over det værelse vi fik til at starte med da det var fugtigt og lugtede af fugt og ikke var den type værelse vi havde bestilt. Men da vi fik et andet værelse var det hele som det skulle være og opholdet var rigtig dejligt.
beliggenhed, elinstallationen bør udskiftes totalt. flere nedbrud på hele belysningen på værelset og vi havde indtryk af at tekniker godt vidste hvad der var galt. han gik målrette efter hovedafbryder og indstilling for aircondition
very very very very nice hotel
Joined some hotel activities such as bird watching, cooking etc and played tennis. Relaxed at the swimming pool. Checking in/out is too slow. Reception staff are not so efficient. The Managers are very nice though.
Room service is great, good private jetty, and good spa The swimming pool is under renovation , but it didn't mark on booking.com ,jacuzzi and steam room were out of service during our stay, private beach is too small.
location and cleaness the limited restaurent choice
Paradise - had stayed at other Shangri-LA, Rasa Ria, and found Tanjung Aru to be equally wonderful.
Comfortable resort and very friendly staff. Tanjung wing rooms were clean and spacious with nice views. Food and drinks were expensive especially when compared to the local prices.
The food, the service and the staff was all excellent and our rooms were great. We loved the hotel itself but we found the food, water and soft drinks way too expensive. Although there was a some live music in the bar at night, we would have liked some music or entertainment outside, perhaps on the beach or near the pools? We found that guests disappeared after dinner and we either went into town or had to go to our room to watch television.
A Wonderful hotel with great view and good facilities. The best place in KK No.
Staff is always very friendly. Fantastic place to stay, with very comfortable rooms. The new spa (Chi) is great. Italian restaurant is quite expensive, while we did not think the food was very special. It missed the extra touch.
Location and facilities were fantastic. Not quite the relaxing time expected. Plenty of families having lots of fun and making vibrant use of all of the activities / facilities.
Staff were friendly. Our children were upgraded to an executive room free of charge. Our room was lovely with a view of the pool and the sea.
Views and staff Restaurants are bit over-priced. Venician blinds separating the bedroom and the bathroom are bit too kinky!!
The swimming pool was good ! Furniture is a bit out of date. The group entertaining at the lobby is not really enjoyable while besides that the whole day the same back-ground music is playing, quite boring !
The room is really nice and clean, they also provide shuttle bus to city, really thoughtful. At night,there is a live singing show in the lobby lounge, it was also good. The time of checking in was too long and the staff of front desk was a bit careless.However, it was not a big deal, for the staff,overall, I would say, they are quite good and professional.
Good Location reasonably priced friendly staff and good access to town The cost of golf is extremely expensive for Malaysian standards and whilst the course is quite good and well maintained you are paying top dollar for the privalage to play the course
Hotel staff are very friendly Should allowed the window to be opened so that some fresh air can come into the room
Loved Pacific Sutera.Good location very good service and Henry on front desk was the best.He was always ready for any questions.Rooms were good but did not like the pillows.If we come back we will stay in same hotel.Thank you to all the staff. Please if you can change the bed too hard.
Excellent food, friendly and helpful staff, nice grounds room decor a little dated, no flat screen tv, no dvd player
Excellent choice of restaurants ..breakfast buffet was very good Nothing
Rooms and the view from balcony is outstanding.It is a huge hotel. There are lots of swimming pools ( but they are only 1,5m deep each). I dont like golf but if you do so there is a huge golf field. There is no beach at this hotel. There are 2 men made `beach like` places but they are 10m wide each. Maximum 10 people can use it in the same time. If you want beach do not stay in this hotel . Go to Nexus or some other hotel with a proper beach.. If you insist to stay here then there are boats to islands hourly. I suggest you to go to islands to swim. Also foods are expensive. Water sports staff on the boats are unkind. ( the ones in the marina was very kind) .
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
Excellent facilities, good location and value for money
convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
The service and the room facilities The quality and taste of in-room dining food
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
Every thing The A/C
Wonderful location, excellent service from happy, friendly staff. Lovely pool that is good for swimming - not just a "leisure" pool. freshly cooked breakfast on the veranda delivered by boat! The arm chairs in the room are really uncomfortable.
amazing. all amazing hmm, not a fan of the jungle walk. too long, plus too many mosquitos and pythons!
Beautiful nature and view. The cottages are clean and nice. Loved that many fishes and birds can be seen, quiet and only sounds of cicada is around. Great for relaxing. Food was over-priced, not many choices for long stay. As the access to mainland is difficult, would be nicer if there are more choices and local dishes available.
The hotel is situated in a beautiful island in front of Kota Kinabalu. Pros are:location, hotel staff, snorkeling in front of the hotel is very nice, possibility to go also to the other hotel, by a free boat ride, that offers a magnificient beach in the morning-afternoon for free, Marine center where you can go and touch some sea-stuff. Restaurants.:I read some comments about the restaurants being a bit expensive, Think to choose your own fish from reproduction thanks by having the menu in your hand and that is not expensive . Personnel was very efficient: because of a sudden noise to air conditioning in the room we were offered immediately to change room. You wonder if sometime in an Eco marine resor, waters could be a little be cleaner, but when we and currents arrives this happens. Room prices are a little bit on the high side,
The staff were excellent! MERC was a nice experience. We had a superb seafood meal - snorkelling was great - as was the kayaking. Being able to swim and snorkel from our room was a real experience - the kids would swim over to say hi! The drinks in the evening at the Latitude Bar was a really lovely touch. We had some really quality family time there - intimate, personal atmosphere. We would definitely return - and split our time between Bungaraya and Gayana. Our initial impression was a little disappointing - location superb, however we had not been given adjoining rooms as requested (travellling with a 12 and 16 yr old) and the 'breakfast delivered to your room by boat' was not available. Having said that, the management were very quick to respond- change rooms for us asap and provided the breakfast we wanted. The intimate, personal atmosphere was superb - we wanted to stay longer! Only other comment would be that the first morning, breakfast was really lovely - small buffet and a la carte. The next 2 mornings were not as nice - obviously problems with the chefs or something - menu not offered although we were able to order.
This is a basic an quite small hotel, but it is clean and comfortable and reasonably priced and safe. Staff were great and very helpful. For a short stay in KK it is fine. Poor choice at breakfast, but plenty of places to eat outside of hotel. Rooms are quite small, but you get what you pay for in a city. Ignore the word deluxe ... it is basic but acceptable at this price
Very clean, good location Breakfast rather basic
The location of the hotel is pretty ideal. Shopping malls, seafood restaurant and pub is all within walking distance. There seems like lack of communication between the reception and the house keeping. I requested to be check in at 1pm, but was told to come back at 2pm as the room is not ready. When I check in at 2pm, once I open the door the room is still in a mess and the house keeping seems forgot to tidy up the room. And again, I have to wait for another 30 mins.
Please write at least 15 words the location is excellent. Good for shopping, eating and for praying (as a muslim) Car park is great problem
Requested for late check out up to 130 pm and they agreed. Their response to our needs were very immediate. Internet connections was excellent Breakfast was very simple & basic not much choice
All of the staffs are very kind and accommodating. Aside from this, the place is also cheap, clean and in a strategic location.
Amiable staffs. Prompt services. Great Chinese food at Level 2. Strategically positioned in town, convenient to travel.
Clean and friendly staff The coffee house because there is no "halal" even u serve no pork.
the staff... the room is too small .
Location is very good to access main shopping mall or market area. And staffs were kind and gentle even though sometimes they forgot my order, it was acceptable with their polite attitude. WiFi didn't work in room. I had to stay in lobby. Breakfast was oily and not enough.
Ta new hotel so everything was great, the staff were friendly and helpful, room was very clean and comfortable and the buffet breakfast and dining room were really good although very busy also there was a free shuttle to airport ( though it only goes at certain times) the pool and gym also looked pretty good although we didn't use. Too far from city - outside the hotel you are stuck in a shopping mall, doesn't look like much else was around unless you catch a taxi or bus, but if shopping is your thing you will like this place (shopping in a mall was not our thing). The hotel is really nice but it would be better in the city!
the hotel staff is excellent, from housekeeping, cleaner, waiters, cooks to front offiice - everyone is excellent. Warm food is actually served warm - fantastic! Good choice of breakfast! hotel architecture and design are okay, but hotel esp room construction and layout are poor. Room is small, no place to walk around or pray for muslims. Doors and shower door dont close properly, bathroom door inconvenient and if not careful you or your kid could get locked in. Every corners are sharp - sink, shelves etc. Not a hotel for young children.
The staff were very welcoming and helpful. the breakfast buffets were superb. the situation was fine - at the enormous shopping mall some distance from the centre of kota kinabalu, but there was a free shuttle bus in and out...restaurants a-plenty were to be found in the mall. no
a. attached to the hypermall (1 borneo), b. friendly staff a. swimming pool was too short and water is cold. b. the price is too high after a different room was offered.
nice clean rooms - would come again location not in the city, but there is a fee shuttle bus or take a taki rm25
Nice layout and design Extremely small room
It is so comfortable. /
The location of the hotel is ideal for travel around town area.
The hotel had not received our booking so we had to email them out confrmation mail. Our room was dirty. Hotel staff seemed uninterested in service.
it was far from the city and there was not enough restaurants and night livings around hotel
Morgenmadsbuffeten, Gym. Lille snusket swimmingpool.
Der var fitnessrum, sauna og pool på hotellet Poolen lukkede tidligt (kl. 19) og var lukket i regnvejr, så jeg nåede aldrig at prøve den
Stor luksus til meget billige penge:-0 Det ligger lidt langt uden for byen.
Nice new hotel in the centre of Kota Kinabalu
Everything is ok, just the room is a bit too small.
Comfortable rooms. Good location. The staff are very helpful and offer some good trips that pick up and drop you off at hotel. Wi-fi is not free.
It is near to shopping centre and the restaurant around the hotel is good choice for me as the food is nice. It is really a budget hotel but it is best if the price can be re-adjusted. Kindly of expensive to stay in with the price I pay. Not that bad.
I particularly like the customer service. It's really great and they are really helpful throughout my entire stay. The room is nice and very 5-star looking. The hotel is located within the walking distance of major shopping centres such as the Centrepoint, Wisma Merdeka and the newly opened Suria Sabah. I am looking forward for my next trip to Kota Kinabalu. It's a great experience.
The location is convenience to shopping mall. The TV is new but the signal received not good.
good location no breadfast provided
The location is at the center of the city and easy access for me except there is no parking space assign to clients. I can go shopping without worrying about how to go the mall or so. Beside for a busy person like me the wireless is a plus point for a city hotel without extra fee. The room is comfortable enough but rather small for me. Non. The stay is ok.
very good location and price. There are many shops, restuarant, spa shop around the hotel. Like Waterfront, Centerpoint, Asia City all is walking distance. do not have elevator for the first floor. even though there are bus boys to take luggage, not convienence for my small baby's trolley.
Very clean and well positioned in the middle of the town - a good 3 star experience and perfectly adequate for our needs None