It was such a refreshing change to stay at a hotel where the attitude of the staff enhanced the stay. Everyone we met was friendly and helpful which is unfortunately not the case in most hotels.
when staying at the hotel my boyfriend and i really enjoyed are selfs we went for my birthday and everyone at the hotel treated us like royalty and there nothing they didnt do for us! they made my birthday very special and memerable!! i would definatly recommed it to any one!
We recieved a complimentary upgrade to executive class, which was fantastic as this was a Chritmas treat. Just a small quible but there were no tea making facilities in our room.
The Cloud Lounge I was rather cold in the room, and we could hear the lift going up and down during the night.
locatio and comfort my partner found on returning home , that some braceletts and bangles were missing from her bag . we did not complain as they were not of a great monetary value , but my [partner found this upsetting !!!! .
The location is good for city centre bars and restaurants but it is easy to access from the motorway and parking is easy nearby I paid 249 pounds for one night in what I thought would be a luxury, exclusive hotel and it isn't. The room service breakfast was an insult.
The views were spectacular. We could have spent the whole stay in the Cloud 23 bar. And every member of staff that we met were wonderful.
The room we were given was a room for the disabled, guessing that's why the room rate was better than the Hilton's web site price.
very good hotel with perfect location specially if you have conference in Manchester Central there is no extending for the check out time
Superb hotel, amazing rooms No
Et nyt hotel i den indre del af Manchester. Værelserne er flotte og rene og beliggenheden er ideel såfremt man har møder i byen. Hotellet har ikke nogen restauration som serverer aftensmad, så man skal finde det andet sted. Der er mange spisesteder i området så udvalget er stort.
The breakfast very plentiful. The security system. The many corridors and doors to negotiate to and from our room. Difficult when transporting luggage,and when in a hurry
We wont stay anywhere else now after a bad experience at the Hilton - its the Premier every time for us now! You know exactly what to expect. I think we had to ask for an extra towel - no big deal!
The Staff were very friendly and helpful. Breakfast excellent. Nothing. It did exactly what it said on the tin!
Car parking facilities and accessibilty of tram and bus services Lots of uncleared tables at breakfast, which seemed to be due to unstaffing
General condition of room poor why were there 2 staff at desk without uniform management
Easy to find Bar/Restraunt staff were vague unattentive and prone to make mistakes, forget to bring orders etc. waiting in queue to be seated for breakfast and left standing there even though they knew you were there. very poor customer service.
Free car park Rooms near stairwells / lifts very noisy. bar prices excessive
Helpful staff. Nice,quiet rooms. Very comfortable bed. None
The staff were very friendly and helpful. The room was clean, comfortable and spacious. The restaurant was very good and we took advantage of the meal deal, A 3 course meal with a drink and breakfast for 21 pounds. The bar closes at 11pm so if you have been out to see a show and want a nightcap have one before you return to the hotel.
Helpful Staff Noisy
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
good sized room - efficient check in- excellent security arrangements
Central easy access to public transport No bad points
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
No on site car parking, room had a smell of damp and fags!
Good location. Clean room.
Cheap and good hotel in city Nothing