cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: firstname.lastname@example.org W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
The staff were very friendly and the breakfast was first class.
Clean, comfortable and convenient
We were made very welcome during our stay and nothing was too much trouble. -
All the staff were friendly and helpful and the room was fantastic with everything we needed
Beliggenhed, restaurant, service fra personalet, morgenmadsbuffet, ro. At jeg havde valgt værelse uden vindue - men det er jo min egen fejl. Der blev temmelig varmt - men personalet kom med en ventilator til at tage det værste.
God service i receptionen. Det var et udmærket værelse til prisen. Gerne flere alternativer til morgenmad. Der var kun en dyr mulighed.
Rommet var det vi hadde bestillt, maten utmerket og hyggelig personell. Totalt velllykket opphold
God og venlig betjæning i reseptionen. Let adgang til shopping i centrum. Gode spisesteder i nær hotellet. Maden og kaffen i restauranten levede ikke op til mine forventninger. Så derfor spiste vi ude i byen.
centralt byhotel - let til transport forkert værelsesanvisning - havde executive, men fik standard
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
excellent service, promt checking in and out and very friendly staff no
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Game Old Trafford No
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
very close to the china town, and the room is big, the service is really very friendly.
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
prisen - personalet ved morgenmaden var hurtige og venlige jeg var skuffet over receptionen da vi ankom - personalet virkede sure
At det lå centralt, og at personalet var flinke og hjælpsomme, når vi havde spørgsmål vedrørende Manchester.
Hotellet havde venligt personale, en god meget central beliggenhed, gode store værelser, og prismæssigt absolut farvorabelt.
ligger centralt og med fantastisk udsigt fra vores værelser på 10 etage. Dejlig morgnmad og fin bar lidt bedre servicde med kaffe/the og brød til morgenmaden
Godt mellemklassehotel med fin beliggenhed. Værelset var pænt og rent. God bar med med et rart personale.Ok morgenmad.
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance
Poor check in
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Very clean and comfortable None
Couple of particularly good staff - one on Reception, one in bar. Perfect location for our visit - an exhibition at the GMex Had a room at the front of the hotel - very noisy from road and tram traffic. If staying again would ask for a room at the back
very nice rooms and very very clean. Staff very polite. Comfortable hotel Teal value for money.
What I expected clean and affordable, no probs Only had one towel in room and only realised getting out of shower so couldn't go get one
Cheap and good hotel in city Nothing
Friendly staff, excellent central location Shower poor, air con ineffective (weather warm and humid during our stay).
Very nicely decorated and furnished bedroom. Very quiet. Bathroom a bit tired
Central easy access to public transport No bad points
good sized room - efficient check in- excellent security arrangements
Good location. Clean room.
No on site car parking, room had a smell of damp and fags!
Great location, walking distance to Manchester Central, busy areas and shopping areas. Safe area even at late hours. Breakfast is good including eggs, bacon, fruits, juices, yogurt. Rooms are comfortable and convinient. Modern bathrooms, everything working perfectly. Great value for money and I would definitely stay there again. Limited number of towels, only one per guest. No toiletries and hair drier in the room. No mini bar.
The location is very good and conventient. The hotel is comfortable and clean. The dining area is very clinical and there's no atmosphere.The rooms have got no information about Manchester and it's facilities.
The location was ideal for the city centre, near train station, well worth the visit.
Decent shower, cool room on a hot day. Value for money. Modern. Clean. Reception area and lobby also doubles as the Breakfast area and bar. This means visitors, tradesmen and general drop-ins all pass through the area. Breakfast and a late night drink (from a trolley) is not relaxing therefore. Perhaps that is what the building works were addressing and why the front door was locked at breakfast (0830hrs) - colleagues could not come in to meet me and had to get the door unlocked so I could meet them and my taxi. Reception did not answer telephone when rang at 0530hrs for an iron - but when I went down there was someone standing there at reception... who told me to go to the ironing room. Ironing room excellent - but a separate room.
Room was clean, pod design bathroom was great - very clean and easy to use shower. Hotel is in a great location, close to business area as well as the shopping centre. I enquired about parking facilities before confirming my booking and was told there was a car park in the road behind the hotel (St James Street, Manchester) and I could get a discount card if I parked there (q car park). I wasn't given directions or sent a map and was led to believe it was easy to find....unfortunately it wasn't! I drove round and round the area but couldn't find it. It turns out St James Street is in two halves - one either side of another road and the one I went down was the wrong one. I ended up parking in an ncp car park which cost me a lot more money. More instruction should be given when staff advise on parking facilities.
Location, easy access to the city centre.
staff were very friendly and helpful, room was comfortablethe location was ideal and near to all facilities the bathroom is almost a hazard to guests and especailly to elderly or for people with difficulties you have to step up in to the bath room and it is very small and you have to pull/push with great force to close the door. The hotel also charged the credit card for the full stay even though I rang twice to confirm that I would be paying in cash on arrival. wont be using this website again!!
Staff were friendly and efficient.
Good location, modern. Clean. Poor value for money. Poor selection of breakfast items.
Clean hotel Air con didnt work
really only thing I thought was good, clean room not very friendly, waited a while to be seen to, think the welcome to the hotel should improve.
Nothing This hotel should not be advertised on Booking.com.There is a pub/nightclub downstairs which was blasting out music until past 3am and we had practically no sleep at all. Appalling.
Arriving late just before 10pm, I found the staff very friendly and welcoming. Room was clean and of a good size and check in was fast. A special mention for the guy who checked me out in the morning - fantastic smile. Just what is required to get you motivated for the day! One suggestion I would make is about internet access. Due to arriving late, when I tried to access the internet, I was asked to input network key. As no one was around to ask, I would recommend some kind of information is made available.
The staff were very helpful,Strategic location and Nice room.What more can a traveller ask for? None
The location was ideal. The room was poor in lighting, apart from that it was ideal.