cleanliness, attentiveness of staff when required, decor, closeness for requirements of city shops and arena for concert pool change area is small, there was a hen party there for the day getting treatments in the spa and there were no lockers available so we had to take everything into the pool area! Lifts were a problem- a number of us (guests) had encoutered room cards that didn't work in lifts- my mother who I was travelling with hates lifts and we got stuck!
Nice setting and location, good breakfast and friendly staff. Needs investment certain things looking old now, my first stay years ago was very impressive it seems more like a 4 star now and the little touches aren't there like before.
the hotel was lovely and the room very comfortable with lovely facilities we were on room only as that was the special rate we got but we didn't have breakfast as it was far too expensive
All the staff were friendly and helpful and the room was fantastic with everything we needed
The staff were very friendly and the breakfast was first class.
Modern "boutique" feel to decor & rooms. Central location. Decent leisure facilities. Buffet breakfast was a bit old-fashioned and not in keeping with quality of hotel.
Clean, comfortable and convenient
The cleansers were super nice people Dear Madame. Because of your totally unacceptable behaviour, to our Guests and Staff, we will no longer be accepting any further bookings from you, and indeed you are not welcome at all in this Hotel . No further correspondence from yourself, will be responded to from Edwardian Hotels. Stephen Miles FIH MI General Manager T: +44 (0) 161 835 8957 M: +44 (0) 797 3128852 E: email@example.com W: edwardian.com We booked a suit got there realized it was small, stayed 2 nights and took an extra room.Day 3 we booked a two bedroom suit which really isn't it's just them bringing two rooms together.We were shown a suit with a balcony & since my artist is super claustrophobic and has a lot of luggage we agreed to that.Upon going to pay they claimed someone booked that particular room for 2 nights and we booked it right with them less than an hr ago for 3 nights.These super racist hotel people just because the person was black almost even lied they never showed us the room.We left the hotel and booked a huge 3 bedroom penthouse suit somewhere else.Mind u we had no issues we these people we just decided to leave after realizing it was more of a racist thing, I forgot to mention their services suck, they barely help with anything like umbrellas and opening doors smh we never even had a conversation with any one except the manager the day we left but go this email today claiming we were rude to their guests.
We were made very welcome during our stay and nothing was too much trouble. -
Staff were exceptional,service excellent. Standard of toiletries in a five star hotel was not as good as I expected.Shower was not great.
Loved the location in Central Manchester. Made it very easy to get around. Opus bar was fabulous and the staff was incredibly accommodating. Room was lovely and made for a great experience.
Beliggenhed, restaurant, service fra personalet, morgenmadsbuffet, ro. At jeg havde valgt værelse uden vindue - men det er jo min egen fejl. Der blev temmelig varmt - men personalet kom med en ventilator til at tage det værste.
God og venlig betjæning i reseptionen. Let adgang til shopping i centrum. Gode spisesteder i nær hotellet. Maden og kaffen i restauranten levede ikke op til mine forventninger. Så derfor spiste vi ude i byen.
Rommet var det vi hadde bestillt, maten utmerket og hyggelig personell. Totalt velllykket opphold
God service i receptionen. Det var et udmærket værelse til prisen. Gerne flere alternativer til morgenmad. Der var kun en dyr mulighed.
centralt byhotel - let til transport forkert værelsesanvisning - havde executive, men fik standard
Yes I just wish it was cheaper so I could have ate a breakfast and I also wish it could have been kept on longer as drinking the night before and early breakfasts are just not supoosed to fit together. So to sum it up, I think the cost of the brekkie should be included in the main price I payed and it should be untill at least 11:00am finish on a weekday.
It was an enjoyable weekend. The bar man on Friday/Saturday & Sunday Night was outstanding.
Everything! The hotel is in a great location, the staff are friendly and helpful and hotel was clean, comfortable and very up-to-date.
excellent service, promt checking in and out and very friendly staff no
Game Old Trafford No
Very modern, staff friendly, very clean, comfy king size beds ! Check in time on website is different to check in time when you arrive, so we had to wander around manchester for a while as the room wasn't ready, however the staff rectified this with a complimentary car parking ticket !! bonus !!
Loved the i-mac in the room and the fast, easy access to the internet with built in dvd player. I thought I had booked room-only, so was pleased to discover the continental breakfasts. The decor of the room was modern and it felt light and bright - with a fantastic shower. The staff were pleasant, friendly and helpful at all times. There is very easy access to the city centre - most attractions are within walking distance, and the complimentary city centre bus stops very close to the hotel for connections to Picadilly Station and Salford. The noise from the road, but I don't suppose there is much you can do about that. It's the price paid for staying somewhere so central.
Well equipped rooms , friendly staff , great location , just wished I had more time to enjoy it !!
The location was perfect, minutes walk from shops, bars etc. The room was clean and everything we needed for a weekend break, however the carpet was stained in places. A full length mirror and a few more hooks in the bathroom would be a bonus for us girlies!!!
Location and quality of internal fixtures & fittings External appearance is awful and rooms bear little resemblence to photos on the website - very small. Whole of one window covered by a Roomzzzzzz advertising screen!
The room, the furniture and the Internet I would not consider the so called breakfast they offered as a breakfast, there were only serving croissants, apples and banans and there were no plates!
The layout of the rooms were excellent Friendly staff, location in the city and siz of room
very close to the china town, and the room is big, the service is really very friendly.
Rooms were spotless and very well designed. Great to have a kitchen in your room as it gives you the option of doing your own food or eating out. I had to leave
Location tops the staff were welcoming and helpful the room was of a high boutique standard. I paid £75 for a room I would gladly have paid double that amount for. Just one niggle traffic noise but what do you expect in a city centre.
ligger centralt og med fantastisk udsigt fra vores værelser på 10 etage. Dejlig morgnmad og fin bar lidt bedre servicde med kaffe/the og brød til morgenmaden
At det lå centralt, og at personalet var flinke og hjælpsomme, når vi havde spørgsmål vedrørende Manchester.
Hotellet havde venligt personale, en god meget central beliggenhed, gode store værelser, og prismæssigt absolut farvorabelt.
Godt mellemklassehotel med fin beliggenhed. Værelset var pænt og rent. God bar med med et rart personale.Ok morgenmad.
prisen - personalet ved morgenmaden var hurtige og venlige jeg var skuffet over receptionen da vi ankom - personalet virkede sure
Central location Vert tatty decor, room very small for the price
The room was comfortable, the shower amazing and service / breakfast great. We also really enjoyed the pool / sauna after breakfast and found the check in/ check out times really reasonable so we were not rushing. Also we booked a twin room as a double was not available but then when we came to check in we were given the option of a double which was just what we wanted. The only negative comment I wqould make would be regarding the size of the pool you definitely cant use it for swimming as exercise as it's way too small!!
Relaxed atmosphere in a convenient location for shopping, restauarants and bars. Bathroom clean, but looked a bit old & tired.
That it was close to a place that we wanted to visit
An excellent breakfast with very pleasant staff. We found the bed a bit uncomfortable.
Leaving The room.
the staff were excellent very friendly and informative, nothing was too much trouble bathroom door did not shut to! room 636
went to the take that concert
Great location Our room was quite narrow and had a strange smell, really small faults.
Great food in the restaurant. Close to the city centre. Very nice and comfortable rooms. Not necessarily a bad thing, but it has to be mentioned that the hotel is located in what is called "Gay Village" by locals. The street is packed with gay bars and the hotel itself seemed to be very gay-friendly as well.
The management made an effort to work the hotel weel. Lights in bathroom were not all working and even if they were its not bright enough. Lift too slow.
The rooms were fantastic, I loved the little added touches that made the whole stay even better. The staff were brilliant, even extending breakfast time just for us. Would go back in a shot. Didn't want to leave in the morning. We could hear the tv in the next room early next morning, and also the noise from the back of the bar/hotel where glass bottles were being emptied into the recycling.
The comfort of the rooms and the warm lovely welcome from all staff who could not do enough to help you! Everything was faultless.
The central location is great for shopping and going out at night and a great, friendly bar forms part of the hotel; we were pleasantly surprised to get our first drink free (a nice welcoming touch). The design, cleanliness and comfort in the rooms is exceptional. The attention to detail in the room is also very good; there is everything you want on hand and if it isn't, you are made to feel as though you could ask, as the majority of the hotel staff are friendly, professional and welcoming. Also like the fact that there is a restaurant on site if you don't wish to go out into the city; however, we did not use the restaurant for reasons relayed to the hotel in a feedback letter. Although there was an extensive and varied breakfast menu, the service on the first morning was much to be desired and the staff serving need some customer service training quickly as this let it down - not that anyone was rude, just untrained and unaware - breakfast was good. A different person was serving the second morning and the service was better, however, the food was very undercooked and staff failed to notice anything was wrong, therefore I went hungry. What a shame, as this is the only thing that let it down.
Good location and nice hotel. Would stay again.
coffee/fizz brought to our room on arrival parking was a good 5 minute walk away, no lighting at the dressing table or in the shower cubicle
Fantastic Hotel in a Fantastic Location.
I stayed at this hotel with a work collegue for a conference which was held at the GMEX. The location was great for the conference, train station, shops and bars. The rooms were amazing. The hotel was clean, breakfast was great and the staff were really friendly and helpful.
Fantastic location on the end of Canal Street with a close walk to most everything. Very lush and romantic accomodation, nice room service breakfast, lovely toiletries provided (Burt's Bees brand)in the room. Somewhat loud at night, due to being between several pubs/nightclubs...not really a problem but might be if you are a light sleeper
Fin service Der mangler parkeringspladser. Det kostede 17 £ at parkere i 24 timer.
Jeg havde et fint ophold, og de var meget venlige i receptionen. Hotellet virker dog noget slidt, men er fint til prisen, og ligger meget fint centralt.
Personalet i reception meget, meget venlige og hjælpsomme. Rengøringspersonalet ekstremt langsomme og ikke særligt imødekommende. Der blev først gjort rent kl. 17 og det er faktisk for dårligt. Mere styr på rengøringen!
Elevatoren fungerede ikke (jeg boede på 3. sal),m værelset var vanvittigt i pris pga en konference (men de normale priser var stadig fuldt synlige på skilt i receptionen, så man virkelig kunne ærgre sig over hvor meget man blev snydt) Morgenmaden var stort set uspiselig, halvstegte spejlæg, brændt toast, udtørret bacon. Jeg havde et ikke-rygerværelse der stank af røg og mug fra gulvtæppet.
Rigtig god central beliggenhed. Fin morgenmad. Koldt på værelset, men da vi nævnte det i receptionen gik der 15 min, så kom der en med en varmeblæser.
Staff at check in were friendly Room was large and clean Good WiFi Automated check in did not work Long wait at check in Asked to pay for meal and drink up front in the bar. When I pointed out that I might have a second drink and asked for the bill to be left open until end of meal, I was still asked to pay up front. Very expensive for the quality of the hotel
Great location, very good staff Only one, the newspaper had to be collected from reception, in other hotels it would be hung on the door if too big to slide under the door
Very clean and comfortable None
Poor check in
Friendly courteous helpful staff, very clean Television signal very poor, bath tap very stiff to turn on - I had to ask for assistance