Mannheim Hoteller

There was a problem in that they had not booked a triple room, but this was sorted with minimal fuss in that they gave us an extra room for free. We were travelling with children, and although the menu etc did not have children;s options, and we were worried about being out of place at dinner, the restaurant staff were really kind and brought free ice cream and noodles for our younger children and made us feel at home. Nice to have swings and slide outside for them to play on too. Rooms reasonably spacious - quite nosiy from car park and main road, but no problem for us. Located just across the road from the fantastic Luisenpark, where we spent a whole day. The swimming pool was really nice but very cold! The hotel was further away from the main shops and restaurants than we expected, but a nice 15-20 min walk (through the amazing Wasserturm and fountain square - you must see the fountain at night).

clean free car park Calm Coffee machine and water The internet access is a RIP OFF !!!! Free of charge, the line is 512 K which is just ridiculeous in the 21rst century. The premium access is charged 10 euros per 24 hours for a promised 100 Mb line...I paid and I had 3 Mb !!!! Despite a complain, nothing back ! the bar is also very limited :(

The fresh orange Jose in the reception desk The bath towel is old and bad smell , toilet is small , the building is very old but the furniture is new

Pool area was very clean and tidy. Room was well decorated and a safe in your room was excellent. We felt that as a four star hotel there would have been tea and coffee making facilities in your room, very disappointed there was not. All hotels in England have this facility. The cost of the breakfast was also very expensive.

It was near the location where I have a course Breakfast is too expensive, and wifi is not free. It would be nice if it would be included.

Location Air conditioning not working

Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.

Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.

Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum

You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.

Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.

Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price

Centrally located. It is little bit below value for the rate. It should be cheaper.

external sportsfacilities and free wifi no decent wifi reception in room

Efficient. Nice lunch in garden. Wake up call on time!

This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.

Staffs are all so kind and having a very good hospitality. The working desk in a room is a little sticky, maybe because of some candy...

Good location. Original room not liked but staff readily transferred us to a much superior room. Staff very helpful. We did not take breakfast as it was too expensive at Eur15 each. There was no air conditioning in either of the rooms we had.

All good, except for WiFi charges I think the charges for for WiFi, 24 Euros for 48 hours are way over the top, this was was my 6th. Hotel in 5 weeks of traveling in Germany, Austria, Italy and France and the cost was 300% more than 2 of the Hotels and 3 others were free!

My room was remarkably small given the price charged. I should have been told that I would be staying in a tiny room at the time of booking.