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Staff was vey friendly. There was a mouse running around the lobby and bar area. The staff was aware and seemed undisturbed.
My room was nice, quiet and clean. Nice furniture and bathroom. Excellent location, only a few steps away from the Wasserturm, pedestrian zone, shops, cinemas, etc. I walked there from the station, so this is also very near. Staff was professional and friendly. Maybe bathroom supplies should be IN the room, without guests having to ask for them. I arrived quite late and really didn't want to wait for someone bringing them to me, and all I found in the bathroom was shower gel and soap. Only German channels on TV (but pay TV was available). Finally, for those prices maybe a small breakfast should be inluded in the price (18 euros is way too much).
The location was great. There were plenty of stores and restaurants in the local area. The pool was a lot of fun. It was a little difficult to find the hotel. The beds were too hard.
Most important is one key per person. Not one between two. Room was big, clean and comfortable. Central location of hotel. One very small detail. Shower would not get hotter than luke warm. Not a big deal.
Customer service was excellent and the room as you would expect from a Holiday Inn (or hotel of similar type).
Location, English speaking staff Had to pay for parking
You have to pay to use the internet, that is so dumb when it is so simple for the hotel to provide. Also, having so many English speakers visiting the hotel, there was only one channel for English and that was CNN.
The location is perfect,rooms are very clean and buffet breakfast is excellent.I found it was very good value for money and I would recommend this hotel to everyone
Elevator and Escalator was not working upon arrival. Had to walk up two flights of stairs with bags in order to check in.
Nice pool; great location for shopping; clean, comfortable room Parking garage is a bit small
Nice straff and the breakfast was excellent. The hotel was good situated in the citycentrum