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The staff was very friendly and welcoming, the breakfast ok, the location very good because it´s near to city centre and Centre Pompidou
Nothing Bad area with a bar next to the hotel. Room not clean especialy the bathroom. Noisy hotel.
Staff was fine It's too expensive for something worse than a hostel. For budget travellers who don't need a private restroom, I recommend not to book via internet. There were chepaer rooms (w/ shared restrooms) cheaper and there were other hotels in the area also cheaper.
The best thing about the hotel was the location, near the shopping center and train station. The room was not comforting at all , everything was old and dirty.
That it was close to the center
Location well within walking distance from train station (10 minutes max). Rooms are old and need some work but for international travelers who need a place to just sleep, good value for your money. Hotel offers a breakfast for 6.50 Euros that includes three pastries, orange juice and coffee to start your morning off. Good value for your money considering a coffee normally costs 5-6 Euros. Would stay here again simply because of its location and cheap price if you can consider 100 dollars Canadian being cheap. Rooms need some work and tender loving care.
The decor could do with updating but all the facilities were clean. The beds were comfortable and there was fresh continental breakfast. I would rate this Hotel as excellent value for money. It wo uld take an immense amount of money to bring this Hotel up to date decor wise.
Proximity to train station, to good running felt a little Soviet
The staff was very friendly and accommodating
The desk staff were extremely accommodating in answering our questions, showing us things on the map, etc.
Clean, spacious, modern, well-appointed room Enormous comfortable bed Quietness; second internal door to cut off noise from corridor
The central position of the hotel, the ease of parking and the good value of the parking charges
24 hour check in, all staff very friendly and helpful
Hotel was well located and a very good rate when booked in advance. On site parking was essential but it would have been useful to know there was a height limit. We only just scraped in with a roof box. Room was very pleasant and clean. Breakfast seemed a bit pricey so we ate out. Ok if on business on expenses but for a family the cost would really add up. Not really. Comments as above. Overall a very enjoyable stop-off en-route across Europe.
The room was not new, the people who works in the Hotel not nice at all !! The bathroom not clean and horrible !!
The hotel was clean and very central. Staff were very friendly. I booked a twin room but the second bed was a convertable seat which was not very comfortable.
Clean, comfortable hotel in an excellent location for exploring Metz. Breakfast was not included in the room rate and was rather pricey. Parking is also not included--10 Euro per day.
Easy car-parking close by for Eu9 per night. Central location. Cleanliness only so-so. In need of modernisation - especially 70s bathroom and textured paint on walls.
The hotel is situated in the middle of the city on walking distance from the cathedral, the new center Pompidou, the shops and restaurants. The rooms are vey spacious. 13,80 euros was a lot of money for a simple breakfast
The building is 500 yrs old and was built as part of a military fort. The rehab is very new and has five star furnishings, finishes, accommodations and services. The staff was ultra friendly and could not have been more helpful. Short stroll to town (5 min) and Metz is very cool. Nothing to complain about. And I'm normally a grumpy old man about things
Fabulous room. Great views. Comfortable. Quiet. Convenient. Would be good to have a gym facility in the building.
A nice hotel, can be easily a 5-star hotel if the put slippers into the room and improve the breakfast a bit. Was a nice experience, stayed in the hotel overnight.
It was located in an interesting structure (enjoyed the video in the lobby of the reconstruction project) the mattresses and pillows were not comfortable...found the mattresses and pillows at smaller "boutique" hotels to be of much better quality.
The restaurant attached to the Hotel has 1 Michelline Star and aims to get the 2nd one this spring, so that is a 'must do'! Neither fitness center, nor swimming pool... quite unusual for 4 star hotel at that price. Standard double room is not big at all...
Room comfort and standard seriously understaffed in the evening, staff very harassed and could not provide a quality service. Was told we could not eat in the Restaurant or bar but could order the same food for room service??? After complaining finally got served in the bar by very irrate staff, food very average for a michelin star restaurant.
Excellent 6 night stay, the staff made me feel right at home. I will return again and would highly recommend this hotel. The resturant was also outstanding, but expensive.
Excellent hospitality of staffs. Relaxed atmosphere. Overall, very pleasant accommodation. Evening turn down the bedding and hand made chocolate on the pillows. Wow!! Had a problem with thermostat (heater) but was corrected in short time.
it was an excellent hotel. Rooms are beautiful, very big, very nice furnisheg. Very clean and quiet.
Courteous staff, comfortable room, free wi-fi. Overall a very pleasant place to stay - didn't sample the restaurant or bar so acnnot comment on those. No English language TV channels is very poor in a Hotel costing this amount of money. Breakfast nothing special
Location excellent for visiting the Cathedral and other main sights. Excellent view over the Port du Saint Marcel. Room decor was slightly shabby (i.e. frayed wallpaper, etc.) & in need of updating.
use of pool
Position. Metz is a great City. Had the choice of rooms which were a little dated but clean and adequate
central position, nice lobby Room is in need of decoration (carpet hanging down) and is pretty small for the price. We requested a travel cot and were told it would be in our room but when we got there it wasn't.When we then asked again for one, nobody was able to build one up for us. We were even asked to go down to reception to exchange the one we had and wasn't working for another one ourselves because the receptionist was the only person working at that time and she was busy. She did come up to our room in the end but couldn't manage to build any of the two existing beds up. In the end our daughter had to sleep on a big mattress on the floor because we were worried she would roll out of the big bed without side protection. We weren't charged for it though at least.
The location was fantastic for Historic Metz. The staff were outstanding and very accomodating. The decor in hallways and rooms could be updated...looks dated and dingy. Breakfast room and lounge were very nice.
Situated in a beautiful part of the city, secure parking included. Very comfortable hotel with multilingual staff who were very courteous and helpful. Surrounding area has a number of restaurants
The hotel was in an excellent position. It was within easy walking distance of the shops but far enough away to enjoy the ambiance of an old town. There were many restaurants to choose from in close proximity. It was not easy to access the internet.
The friendly staff I had not been aware that there was no available car parking and that I had to park at the station carpark some distance away
The Hotel was near to the station. The Hotel was far more basic than I thought it would be and the decor was ancient, needs modernising.
Very central hotel, adjacent to the cathedral. The room was very well appointed and comfortable with big bed and excellent bathroom. The staff spoke excellent english and were courtious.
very friendly staff, nice rooms with convenient beds, good breakfast
very friendly and helpful staff
Basic hotel which was clean. Staff friendly. Good location for station, town and arena. Breakfast expensive for what was available.
Location and staff No bar
The hotel was clean and the staff were extremely helpful and pleasant.
The location was easy to drive to and had excellent access to the places of interest. Typical hard European beds.
It is very well placed, close the train station. The personal was very kind and the breakfast very well served.
Great location, especially for the proximity to the new Pompidou Museum. Very friendly and responsive people at the reception. Tasty breakfast buffet.
Very helpful service, excellent value and good discount arrangement with very nice restaurant nearby No
Spacious and comfortable rom, free streetside parking (19.00 - 09.00), free wireless internet access, city centre location (by railway station ... walking distance to shops, city centre etc.) Breakfast was basic but ok. Hotel is an old building and bathrooms/fittings are in need of refurbishment/modernisation. Overall no complaints ... would stay there again as it was reasonable value for money. Would have preferred a greater choice of restaurants close by, but we arrived later than planned to have researched more.
The service was lovely and the location was perfect. The bathroom was a little small, but for the price in France we were happy.
Excellent, courteous, attentive staff. They could not have been more helpful. Very clean. Good continental breakfast.Very handy for station and rest of town, Interior decor a bit garish - a very minor point.
We stayed at Alerion for 6 nights, everything was perfect. The location is perfect, the staff is so nice and helpfull, even that some of them dón't speak English, the breakfast is very nice, the room was very comfortable and clean and the view from our room was magical! If I go in Metz again, for shure I will stay at Alerion! We had some problems with the shower, was broken!
Staff cheerful and helpful; the view from our room of the famous train station absolutely stunning; value for money hard to beat. Alerion will be our first choice on our next trip to Metz.
Very friendly staff, very comfortable, excellent location close to the railway station and very quiet even though overlooking the square. Nothing
Location and value for money
Place and price the fact they propose breakfast in the room and when you ask for it they try to convince you to not take it because it is more expensive and you would have more choice on breakfast room! So why proposing breakfast in room? on op o it the choice in breakfast room was very poor