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The hotel had a garage for my car. The "non-smoking" room had a lingering smoke smell. The complimentary breakfast was not that good - particularly the watered down juices.
Location, staff extremely helpful, breakfast, room accomondations. The only item was that they wanted to charge me for ice bucket and glasses when I picked them up at the bar as instructed. When I complained the front desk discussed with management and took the charge off the bill.
staff very polite and helpful
gut beds Hotel garage to expensive 35,- € 1 night
no hassels, everything was nice and clean
All was good Staff room Location,the price is maybe a little high,,,,
Perfect location incentral area.Modern,quality decor and fittings,efficient and friendly staff.
kindness of staff the rooms are old, the furniture and carpets are old. It needs renovation.
housekeeping twice a day, very nice and clean room and bathroom one of the stuff members was not so welcoming..
The relationship with the hotel staff was excellent, they were very helpful whenever needed. The price range of the hotel is a little bit expensive in my opinions.
This hotel offers nicely decorated rooms which are large by Italian standards. Its location, virtually behind the Scala, is perfect. Fairlly bad smell near the elevators on the ground floor. Attentiveness of breakfast room staff could improve.
I liked the desing of the hotel - its so modern, and the large room with opera wallpapers was amazing. The staff is extremely helpful! And also breakfast was really good. The bathroom was quite strange: too large but not convinient. U dont have even a glass to put ur toothbrush. Also hotel is too modern and sometimes i needed extra explanation how to use facilities in the room. Unfortunately there were no info list in the room.
outstanding room interior. you feel like in opera house. advance twin option is extremely amazing with two floors and stylization for the opera balcony. BRAVO. liked everything.
The location is excellent: we walked to all main attractions and to train to Malpensa airport. Personnel is extremely friendly. Breakfast buffet was good, with live music on Sunday. The room was a good size and calm, with a very modern bathroom. We would go back any time.
Interier, design Toiletry Set (shampoo, lotion ...)
The luxury of the rooms and the servise Nothing
ABSOLUTELY NOTHING Mold in room, blood stain on bathroom floor, broken shower, dirty furniture, noisy room and ridiculous staff.
Breakfast and gym All was good
Great location, very nice neighborhood. Sometimes staff was especially nice and helpful (e.g. loaning me a personal charger, comping some internet charges). Room was not huge but comfortable and clean. Room rate was very reasonable for the location and hotel. Overall I would stay here again. Some odd policies. If someone from the hotel is reading this I would say - please stop trying to "nickel and dime" your customers. The internet was 10 euros/day - but you had to get new codes every day (super annoying) and they charged you by device. I am traveling for business and had 4 devices I needed codes for (phone, personal iPad, work iPad, work laptop). Paying by each is outrageous, especially when its standard for internet to work for at least 3 devices. This is not 2002 guys. Also had a strange incident trying to borrow a fork and knife. I had gone to the grocery to get some fruit because I was feeling a little gross due to overload of pasta and meat the last week. They tried to charge me to borrow a fork and knife. I couldn't believe it. I have done this dozens of times at other hotels.
Very helpful, friendly English-speaking staff. Clean rooms, modern finishes, easy walking distances to most everything. Quiet. If you're looking for a spot with a buzzing lobby and lots of folks coming and going, this is NOT your spot -- it's a very boutique hotel, with a very small lobby that's hidden away on a side street (but very, very close to one of the main avenues). As a product of the building's location, the room was rather dark, with a lighting system that took no less than 15 minutes to figure out, and all the windows faced into narrow courtyards, so it didn't feel as airy as in some of the photos. The shower was separated from the rest of the room, behind only a glass door, so keep in mind that if you are sharing the room, it should be with someone you're comfortable with!
the location is excellent We found it too expensive
Location was great and the staff were excellent. I thought breakfast would be included but I had to pay extra! No robes in room which I would have expected
Good location. Staff at the desk were rude and deliberately misled us by showing us two rooms to choose from (huge differences) and then we were asked to pay an additional 30 Euros. Breakfast was a waste of money.
Great location, friendly staff, good breakfast. Rooms were nice and clean. Good value for money. We thought the bathroom was a bit too small for a 4 star hotel
Meget fin beliggenhed i gåafstand til de steder vi gerne ville se. Morgenmaden var ikke helt i top, men efter italienske forhold vel okay. se ovenstående, resten var fint.
Beliggenhed, morgenmaden, komfortabelt og rent Instrukser til regulering af varmen på værelset.
Central placering, god betjening
Super beliggenhed tæt ved touristattraktioner. Kaffe/the faciliteter på værelset.
Det levede desværre ikke op til vores forventniger. Der lugtede os ret meget af gas hvilket var lidt foruroligende. En positiv ting var beliggenheden. Det ligger fantastisk. Men det er mere eller mindre det.
Den centrale beliggenhed og lave pris. Værelset var lille men havde hvad der skal til Bedre personale, måske med lidt engelskkundskaber