Fordele: "The crew was great"
Fordele: "Food was really hot & good customer service"
Ulemper: "Not having to go to a different, further away airport because I missed my connection. Not having my luggage go missing and not get delivered within 24 hours."
Fordele: "Crew was great. Very friendly and accommodating"
Ulemper: "Regional jet had hard seats but adequate for 1 he flight"
Fordele: "Officers in the airport are rude and offensive, racial discrimination."
Ulemper: "Change their employees, arrogant, not professional"
Fordele: "Good entertainment options"
Ulemper: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Fordele: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Ulemper: "I was very happy with my flight experience with Swiss."
Fordele: "Lost the luggage"
Fordele: "Great crew who tried to address my broken in seat entertainment."
Ulemper: "My inseat entertainment could have worked."
Fordele: "This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane."
Ulemper: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Ulemper: "Check in was annoying in Paris as we had to go to ticket counter, and then go to a different counter to pay for luggage. Annoyed in the first place to have to pay for 2 checked bags on international flight, but to have to go into three separate lines in order to do so was pouring salt into a wound."
Ulemper: "Leg room was really bad in economy and the only upgrade option was to business for $10,000 so of course not affordable for the average person."
Ulemper: "I missed my connection and got to Hong Kong a day late."
Fordele: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Ulemper: "Two of the flight attrendants in our area were in a bad mood and it showed."
Fordele: "Crew were amazing."
Fordele: "Everything went smooth. Very friendly, and felt warmly welcomed."
Ulemper: "A bit of long lines especially with the 2nd security point in Zurich."
Fordele: "The Plane was modern, they had food / drinks for us, and overall the flight experience was excellent."
Ulemper: "Extremely crowded no place to wait, Split Airport has too many planes coming in/out and not much space for passengers."
Fordele: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Ulemper: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Fordele: "Helpful staff and pleasant easy flight."
Ulemper: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Ulemper: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Fordele: "Everything! Very professional, great food"
Ulemper: "Cabin temperature was a little hot"
Fordele: "Great service & lots of room to sleep"
Fordele: "Flight was exactly on time as described. Crew was friendly"
Fordele: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Fordele: "Crew was nice."
Ulemper: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Ulemper: "space at my feet"
Fordele: "Just another flight, nothing special."
Fordele: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."
Fordele: "Crew and people were fabulous!"
Ulemper: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Fordele: "Staff was very courteous; they fed us well"
Fordele: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Ulemper: "I would have loved a video"
Ulemper: "No Wi-Fi on board."
Fordele: "good service"
Ulemper: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Fordele: "The flight had a delay but managed to (partially) make up for it."
Ulemper: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Fordele: "Excellent crew"
Ulemper: "Terrible seats :-("
Ulemper: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
Fordele: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Fordele: "Crew were perfect food was fine"
Ulemper: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Fordele: "Good service... good food....on time. I will fly Swiss again."
Fordele: "Again, crew and food."
Ulemper: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"
Ulemper: "Same as above."
Fordele: "Comfy seats. Friendly staff. Lots of food and beverage options"
Ulemper: "The length of the flight. But I don't know how to make it shorter"
Fordele: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Ulemper: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Fordele: "Went great, no complains"
Ulemper: "HOT turkey sandwich"
Fordele: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Fordele: "Crew was sympathetic to the awful seats"
Ulemper: "Just fly had access to the worst seats and we could not change them."
Ulemper: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Ulemper: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Fordele: "The plane condition."
Ulemper: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Fordele: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"
Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Fordele: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Ulemper: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Fordele: "The seat was a little uncomfortable but the crew were amazing."
Ulemper: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Fordele: "General flight journey"
Fordele: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordele: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Ulemper: "Everything was very good."
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordele: "The space at my feet with the chair in front was a bit akward."
Ulemper: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Fordele: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Ulemper: "Pay attention to passengers."
Ulemper: "not really"
Ulemper: "Lost all our bags so couldn’t ski"
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Friendly and efficient crew. Flights were on time if not even early."
Ulemper: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Fordele: "Good comfortable seat with extra leg room. Pleasant crew."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Ulemper: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Ulemper: "Our lougage did not arrive"
Fordele: "The staff tried to help me when it was evident we would not arrive on time"
Ulemper: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Fordele: "Staff very pleasant"
Ulemper: "Evening snack was not the greatest breakfast was pretty food"
Fordele: "The entertainment options were good."
Fordele: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Fordele: "Fast boarding"
Ulemper: "The entertainment system wasn’t working for the whole 10 hour flight."
Fordele: "Nice crew; clean plane; decent dinner"
Ulemper: "No entertainment system; insufficient knee space"
Fordele: "Friendly attendants. Decent food, and frequent snacks and beverages."
Ulemper: "No charging ports for electronic devices."
Fordele: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Fordele: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Ulemper: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Fordele: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ulemper: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Fordele: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Fordele: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Fordele: "Great food"
Ulemper: "Sears we're toooo small"
Fordele: "Wider seat than most business class"
Ulemper: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ulemper: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Ulemper: "Terrible service in flight and customer service wise .. app functionality was below"
Ulemper: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Fordele: "It was a short flight so it was O.K."
Ulemper: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Fordele: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Ulemper: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Fordele: "Friendliest economy class service I've ever encountered."
Ulemper: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."
Ulemper: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Busboarding very slow. No Priority boarding.
Fordele: "Professional crew"
Ulemper: "Depart on time"
Ulemper: "very rude and extremely racist group. I will not fly them again."
Ulemper: "Seating is extremely cramped"
Ulemper: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Fordele: "One crew member in the OTP-VIE flight that was great in service ."
Ulemper: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Fordele: "No wifi or any entertainment. Flight delays and lost baggage!"
Ulemper: "No wifi or any entertainment. Flight delays and lost baggage!"
Ulemper: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Fordele: "The crew was great!"
Ulemper: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Fordele: "Good entertainment choices."
Ulemper: "Seat could be more comfortable"
Fordele: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Ulemper: "Terrible food and service"
Ulemper: "Overhead space on plane was very limited."
Fordele: "Good experience, service was good, and attendants were courteous"
Fordele: "It was a high quality service hands down."
Ulemper: "The available entertainment choices were a little limited."
Ulemper: "The flight had delay more than 45 minutes I lost my bus connection"
Fordele: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Ulemper: "Poor announcements"
Fordele: "Except eventually delay, the flight experience is good."
Fordele: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Ulemper: "This was a great flying experience."
Fordele: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Fordele: "The flight was fast and conftable"
Ulemper: "I didn’t get my food"
Fordele: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Fordele: "The air crew service"
Ulemper: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Fordele: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
Ulemper: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
Fordele: "Excellent service."
Ulemper: "Somewhat expensive for Vienna - Brussels one way route."
Fordele: "The rep was able to get me on Air France instead."
Ulemper: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Ulemper: "The flight was delayed but due to efforts of the pilot we were on time!"
Ulemper: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Ulemper: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Fordele: "I like the food , service and clean airplane."
Ulemper: "Both flights were delayed. Food selection was poor."
Fordele: "Good food, lots of movies, flight attendants friendly"
Ulemper: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Ulemper: "Flight was cancelled and we weren't notified."
Fordele: "Plenty of food and drinks, pleasant crew"
Fordele: "Nice staff. efficient."
Fordele: "The seats on Austrian airline are very comfortable"
Ulemper: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Fordele: "The flight attendants were beautiful"
Fordele: "Service was great and the flight on time."
Fordele: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Ulemper: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Fordele: "food was fine"
Ulemper: "to small seats"
Fordele: "The female attendants were nice."
Ulemper: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Ulemper: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Ulemper: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Ulemper: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Fordele: "Nothing special - nice crew"
Fordele: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Ulemper: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Fordele: "Never again with KAYAK. Sorry."
The flight was delayed. Don't recall much else, as the flight was short and I slept through most of it.
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Ulemper: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "Flight was delayed"
Fordele: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Ulemper: "Perhaps meals. Maybe more options."
Fordele: "Very impressed with the flight crew team!!!"
Fordele: "Same as above same as a bove"
Ulemper: "Same as above"
Fordele: "One of the flight attendants was awesome!"
Ulemper: "I got bit by bugs. I’ve never experienced something like that on a flight."
Ulemper: "Entertainment system and touchscreen were not working properly. Seat tray was not horizontal. Salad was not edible (bitter)."
Fordele: "Very comfortable and the flight crew were extremely friendly and helpful!"
Ulemper: "I did not like the fact that I was not on this flight."
Fordele: "Efficiently loaded, competent crew."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Ulemper: "Lack of drinking water fountains at the KRK airport"
Ulemper: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
Fordele: "Again the flight wasn't full so had plenty of room."
Ulemper: "The sandwich they offered was pretty bland."
Fordele: "Crew, equipment"
Fordele: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Fordele: "Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane."
Ulemper: "Over 30 minute delay for an hour flight! Frustrating."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Fordele: "It is comfortable. Some of the crew are very nice and friendly!"
Ulemper: "The food is not tasty, and some of the crew are not nice!"
Ulemper: "I was removed from my connection flight without consent. No offer Nothing Just tagged not for boarding with a child. The ticketing person in Addis may have volunteered me"
Fordele: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Ulemper: "No USB charge ports and no seat back video. They only have movies from Sony."
Fordele: "Same as a above"
Ulemper: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "I like that they doesn't take so much time for boarding"
Ulemper: "A cookie would be better than a Corny in short flight"
Fordele: "The cabin crew was excellent all around, really made the experience a pleasure. Also very helpful when I couldn't locate my wallet as I was preparing to deplane, both in terms of helping me look and explaining what I could do if it didn't turn up (eventually it did, before I disembarked)."
Ulemper: "The seats, while relatively comfortable on their own, were really jammed in; it felt cramped even as a smaller adult. And the boarding process in Washington seemed to take a very long time."
Fordele: "The service is good."
Ulemper: "Noises obnoxious passengers drinking standing up in the isles for long periods. Hanging on other passenger's seats. Very rude and clearly didn't care. Flight attendent tried to get them to sit and hold it down but it had little effect. They were part of a larger group so they wanted the flight to be a social event."
Ulemper: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Fordele: "Nothing, this flight never happened because of the strike."
Ulemper: "Luthansa rebooked me on BA, and stripped away my Premium Upgrade seating, giving me economy, an aisle seat next to a bathing-challenged male. It was disgusting and re-injured my leg wound."
Fordele: "The politeness and friendly demenor of the LH crew is very refreshing and makes for easing the stress of a long journey. The seating arrangement and the below deck toilets were also nice. Seating next to toilets is never comfortable and moving them downstairs is a great idea,"
Fordele: "Boarding was quick, staff was kind and helpful."
Fordele: "The flight left on time which was great because I had a connecting flight. Everyone was provided with a pillow and blanket which was great because the flight was a bit cold. The meals were delicious as well."
Ulemper: "A few times I requested the flight attendants service, I was ignored and had to ask a second time. Overall the service was fine"
Ulemper: "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
Fordele: "I slept the entire flight, so no real observations or comments"
Fordele: "Great crew, smooth flight, enough leg room, but no reclining seats"
Fordele: "Nice attendants."
Ulemper: "They left one of the bags at Frankfort and we had to wait 8 hrs at the airport till they could get it back."
Fordele: "Airbus 380'eren er et fantastisk fly. Var så heldig at flyve på business og imponerende med den mængde business sæder, som flyveren har og den kvalitet den enkelte plads byder på lige fra super hovedtelefoner til en reel soveplads og fantastiske sæder der kan indstilles næsten efter behag."
Ulemper: "Personalet virkede super stressede i forhold til at kunne give den service, som de vel selv gerne ville overfor businessclass passagerer. Serveringen virkede hektisk og der var ingen ro da flyveturen var kort grundet et hurtig fly og for mange passagerer."
Fordele: "Der var ikke så mange med på flyvningen - super kabine personale, der var rigtig meget på passagerne og sågar forsøgte at muntre et meget flyvetræt japansk ægtepar op til en god oplevelse i Napoli."
Fordele: "Venligt personale - god service"
Ulemper: "Langt mellem ankomst og afgangsgate. Boarding via bus"
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Ulemper: "Please see statement from SFO-> CPH flight."
Fordele: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordele: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Fordele: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Ulemper: "We paid for meals that were NOT delivered"
Fordele: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Ulemper: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Fordele: "Clean and very good stewardesses"
Fordele: "On time"
Ulemper: "Charges for everything"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Ulemper: "Obviously, no food or water in Economy."
Ulemper: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Fordele: "I liked the movie selection! I also like the spacious size of our seats! There was just the right amount of leg room for the time of the flight. Also, the meals were served in a timely manner!"
Ulemper: "The breakfast entree was salty and a beverage was not served with our meal. The gap between the entree was too long for enjoymenty. My friends and I were thirsty when we were eatinmg. Also, the wine selections were not the standard fan favorite. Not many enjoy Zinfandel or the white wine they were serving."
Fordele: "Great crew, on schedule."
Ulemper: "SAS is packing in 200 passengers in their Airbus 321, so no space and seat comfort like 0. Also make sure you have paid for bags, Kayak will sell you tickets that don't include bags.so double check your reservation. If you are stuck with a ticket that doesn't include bags, call SAS an add bags $35 per bag. Do this at least 24 hours before departure.SAS is the only one that can add the bags, kayak is unable to add bags after purchase."
Ulemper: "Expensive checked baggage. More than 2 hours delayed."
Fordele: "Quite a contrast between international and domestic flights. SAS had a blanket, pillow, water bottle, and earbuds on each seat. We were served TWO meals including a full dinner. Flight crew was very polite and responsive."
Fordele: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Fordele: "The movie selection"
Ulemper: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "Clean plane, decent food"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Ulemper: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Fordele: "Everything worked well."
Ulemper: "Movie selection could be lager."
Fordele: "Small but very efficient airport Pilot actually flew lo for a period of time to enjoy the view of a Russian village and fjords and glacier"
Ulemper: "Check in took two hours! Gmhad to wait in line to "check" our bag and then wait in another to "pay" for our checked bag and get boarding passes. Very inefficient."
Fordele: "fast boarding"
Ulemper: "uncomfortable seats"
Fordele: "New seats and entertainment consoles. Smooth flight."
Ulemper: "The food!"
Fordele: "Old airplanes, no cellphone chargers, my monitor didn't work at all so they gave me an Iphad......"
Ulemper: "Old airplanes, you have to pay for alcohol...."
Ulemper: "We arrived in Newark, but our luggage did not. It was lost for 2 days. In this day and age of technology, there is no excuse."
Ulemper: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."
Fordele: "SAS har fundet ud af at man kan boarde bagfra også - men det har SAS' kunder ikke helt fundet ud af så der var lidt kaos med folk der ville hver sin vej i de smalle gange med der "medbring kun én taske""
Ulemper: "Når man laver en billet hvor der kun må medbringes én taske i kabinen, så medbringer folk STORE kabinekufferter. SAS burde håndhæve størrelsen på kabinekufferterne da der næsten kom rejsekufferter ombord - så boarding tog lang tid. Og så var det besynderligt at sidde ombord i flyveren og få en SMS der der fortalte at flyveren var aflyst - at man kunne få billetten refunderet da det var begrænset med mulighed for ombookning - og så måtte man selv som om man kunne finde en alternativ rute hjem. Har SAS nu også smidt ansvaret for sine passagerer - sammen med billige billetter? Flyveren fløg dog - og der var en SMS der afkræftede den første da vi landede i København... en besynderlig tur hjem fra Dublin, det var det!"
Fordele: "Flight was cancelled but i didn't receive email notification from SAS Moreover i was able to check-in on SAS website and print boarding pass 10 ours before flight (and after Kayak sent me notification that flight "may be cancelled"), and they sent me confirmation and everything. When i arrived in airport i realized flight was actually cancelled. And i tried to call and nobody picked up the pphone. I was travelling from Moscow."
Fordele: "Most flight attendants were very friendly and accommodating. Bathrooms were cleaner than most other airlines. Flight was on time."
Ulemper: "One male attendant was not so friendly. Seemed to have an attitude that it was beneath him to have to serve us. Food could use some improvement. Thought we would have a choice between two entrees, but were served the chicken without any explanation."
Ulemper: "only allow one 6 oz water, asked us to buy after it. it is ridiculous. senior attendant had bad attitude. the chairs are uncomfortable in this old aircraft."
Fordele: "Det er jo en af SAS' succesruter med masser af passagerer - besætningen var dejligt positive, men er fanget i firmaets strategi om at give maks. minimal service, hvis ikke man har købt en Fleksbillet. Kan i skrivende stund ikke komme i tanke om andre firmaer end SAS der har skåret så meget ind til benet med hensyn til plain servering."
Ulemper: "Som sådan ikke noget - kender jo SAS og mit temperament har lagt sig i forhold til fordums urentable storhed, hvor det var flyve SAS var noget man virkelig så frem til som en unik oplevelse."
Fordele: "The plane was clean and comfortable - I'm happy with the leg space."
Ulemper: "Plane was late by more than 3 hours, the crew was not helpful at all and I didn't plan to have a 20h trip instead of 14h (missed my connected flight). I was traveling with a small (well behaved to add) child and didn't receive any extra help or positive attitude. Very dissapointed."