The bill contain room service meal that I never ordered. The staff did not believe me and told me to wait while they called for the check. Then after 20 minutes they realized their mistake and took the amount of my bill without ever apologizing for accusing me to lying to them.
Staff was excellent, room was nice and comfortable. The food was excellent. The view from my room was not oceanfront but very partial view and the ledge was full of bird poop, so didn't really enjoy the view much.
Location,best service overall, friendly helpful. Overall the best customer service, best food awesome breakfast, lunch and dinner Nothing
The checking and security measures we very good.The guest feels safe after the Mumbai Attack on Hotels.
the food was delicious and the spa with hair salon was a bonus
View, Nature and Peace! Food
the manager was very helpful he even upgraded me to suite room
clean and very good service
The bar and restaurant are quite good. The rooms are old, tired and need to be refurbished. The sound transfer between rooms is unacceptable for such a hotel star rating, I could not sleep at all due to continuous noise and doors banging etc. The hotel is overpriced, I moved to the adjacent Novotel for the same price and into a Hotel worthy of the star rating given. The diference was hard to believe.
I liked the ocean view and the breakfast was amazing Rooms not well soundproofed, noisy late night when the bar closed, the beach was not well kept
Big room, free airport car service Staff rip you off with the exchange rate to the dollar, do not use the advertised rate
Great friendly staff and situated right on juhu beach restaurant menu could have had a little more variety and more dishes otherwise food was good
Staff was very friendly throughout A simple one minute call to Delhi on a cell phone was charged Rs. 200, this does not make sense to me. I know luxury hotels like Novotel add own surcharge(s) but Rs 200 for 1 minute call is just too much over the head.
Very comfortable beds & excellent showers. we were in a smoking room which was only disappointment as I hate the smell of smoking.
Staff was very friendly. Food was very good. Excellent location No direct access to beach. Have to go through the lobby, out of front gate and walk from outside property
Excellent hotel!!! My filght got me to Mumbai in the middle of the night and the hotel staff bent over backwards to accomidate me. They gave teas and coffe and brerakfast whilst I waited for my room to be prepared (which they managed to do for 8:00am). The hotel has a great pool and facilities, and I would recommend it to anyone staying in the Juhu area.
The hotel was in a great location overlooking the beach and within easy reach of the airport. The staff were efficient and courteous, the room was comfortable and clean. Choice of restaurants was excellent as ws the food.
We booked for one night and left our baggage at the hotel the next day to do some shopping before we had to get a flight. They were very accomodating. The breakfast was 50/50
The food was great (but took an excessively long time). The room was very nice, but a little damp due to humidity. A great value for the price. Restaurant was very very slow -45 minutes from order to food.
Working was in progress ....smelling paint everywhere... Cannot classify this hotel as a three star ?