I stayed in this hotel in August 2012. It was the hot off season for Muscat, so the hotel gave me an excepionally low rate. This was the best deal I have revieved from a Ritz Carleton ever. Great pool and beach area. Hotel lobby very nice. However, the food was only average.
My husband and I stayed at this hotel resort for 2 nights, 3 days - July 2009. Staff were very friendly and helpful. The atmosphere of this hotel was wonderful. Beautiful location and setting. The lagoon access room we reserved was wonderful. One of 3 infinity pools was right off of our balcony - perfect! Room was well stocked, clean and comfortable - definitely 5 star.The outdoor facilities (swimming pools, pool side service, water sports) were great! Many complimentary water sports to take part in - water aerobic class, kayaking and snorkelling to name a few . The sea was a bit rough the first and third day but the water temps were perfect! Gardens were in immaculate shape! While at the beach free towels were offered to use and also a small cooler with water, mister and cold facecloths! However not all the restaurants were open and the ones that were open were not all that exceptional which is what you would expect from a 5 star hotel which is as expensive as the Al Bustan.. T...
The friendliness and efficiency of the staff - nothing was too much trouble. Food was great. The setting is not ideal being near to a factory but other than on the beach you can't see it. The beach is average.
the gardens were amazing and the breakfast buffet fantastic and included in the price the rooms had showers only it was a shame there was no baths, the lighting made if difficult to see however made the rooms look great. The room design was all about making them look fantastic but they lack practicalities like some where to put clothes or hang towels. The hotel is on the beach but it's not a pretty spot there are better beach hotels like the omani dive centre
Stunning contemporary hotel with as real luxury feel.
The incredibly beautiful rooms and grounds; the food which was for the most part gourmet; the extremely professional staff; the location/beach Value for the money....it was definitely on the expensive side.
courtesy of the staff, design and quality, attention to detail, feeling special
we liked the hotels stunning location on a cliff looking out over the ocean and the restaurant at the cliff edge Pool needs updating/refurbishing, didn't like the fact that we couldn't open the bedroom window
- Very nice location not too far from Muscat. Very suitable both for business and pleasure. Nice hotel garden with swimmingpool with ocean views. Private hotel beach. 4 restaurants in the hotel. - Quatity is good and very authenic Omanian. Price hoever is pretty international.
The sea view rooms, the large size of rooms, the breakfast buffert Poor bar and snack outlets
the atmosphere, room service and quality
The situation overlooking the Arabian Sea. Convenient for airport and town. Satisfied overall
Spacious, comfortable rooms, good quality beds and products. The fact that we were not told that the full buffet breakfast was inc in our cost until the 3rd day!!!
Service and facilities were really excellent - it took a while but eventually on check-in they found my reservation and were exceedingly polite and helpful. The hotel was beautiful and the staff very helpful. No.
The staff was very friendly and helpful with the luggage and they were very patient The bed linens need to be upgraded to match the other Crown Plaza hotel's linens
Very good location and the food was excellent the price
Beliggenheden og udsigten The hotel is worn and was overbooked. The elevator was always busy, it was not possible to get a table outside the restaurant not even morning or evening. Had booked a smoking room but it was not possible to open any window at the room, which is making the room unbearable to stay in, even for a smoker.
Location Very noisy outside and dark hotel.
My room was on the second floor and had a nice view of the sea. However even though I am a platinum member with Holiday Inn (same group), I was not allowed access to the club floor lounge and there were no upgrades or any perks allowed. I think that the Holiday Inn group need to examine their policies regarding an upgrade because in any other Intercontinental hotel there is always an upgrade but not in this one. This hotel just does the minimum needed and their customer service is not very friendly or helpful. One needs to ask for a higher floor because the hotel has a nightclub on the lower level and you can hear the "thump" "thump" of the drums as late as 3AM in the morning. The concierge does not have information about restaurants and tours and the hotel is very unhelpful about giving information about independent operator tours. There is no doorman to help with your luggage which I thought of a strange for a five star hotel
The club house
Facilities were great but the bar and food prices were a bit on the expensive side. The staff were excellent and I would recommend this hotel to anyone. We will use it again.
Everything you need available 24hrs, beautiful views and gardens Expensive
The room was a bit over priced for the age of the hotel. In room entertainment was inadequate since the TV was many years passed it's prime. The addition of the DVD player was a plus.
Located within easy walking distance of nice selection of coffee shops and shops. Friendly staff and locals. Whilst clean, the room was dated. For the price it was not good value for money.
The friendliness and effiency of the staff the perfect location and the excellent food
The Service of the people, they just go out of their way to serve you. The hotel is well designed and decorated and the rooms are that too. It was a comfortable experience as a whole.
Sheeting on bed had holes in. Staff at checkin were very unhelpful
Excellent hotel for extended stay as they provide kitchen and utensils if you are interested in cooking your own food. located in a mall with theater so convenient for shopping and catching up with a movie. Breakfast. Room rate included breakfast. But very limited options, all below par quality. Omelette - dont order. it is egg fried in oil. they pour atleast 10 teaspoons of oil and then egg. so basically the egg is fried.
Positives: 1. Location 2. Parking 3. Room size 4. Staff friendliness 5. Breakfast variety and setting Negatives: 1. Sound proofing poor 2. Table lamps with broken or missing floor switches 3. Inconsistent towel supply; varying every day 4. Some metal works in bathroom rusty 5. Armchairs were useless and I challenge any human being to be able to sit comfortably on them (later got them changed with slightly better but still uncomfortable ones). 6. Delivery of morning paper inconsistent, one day there, another day not. 7. TV picture quality very poor 8. Refrigerator not cooling (later got it replaced with a working one) 9. No advertisement of New Year party held in the hotel (found about it the day before by accident) 10. TV size not matching with room size 11. Poor lighting in the room.
It was close to the airport This hotel it too expensive for what a dump it is. This is a hotel that should have be either raised or totally remodeled a long time ago.
poor check in / check out, but apart from that.... very good.
only stayed at your hotel for 7 hours, while waiting for later flight home in London. The room was fine, and the evening buffet was excellent! However the reason we stayed with you, was to send words, pictures, and video to London. Myself and my travelling companion are both journalists, and were working from the Hotel. We found your internet service very poor and slow, and for most people working from a Hotel away from home or office, internet speed is of paramount importance. if you want to attract business people to your Hotel, internet speed, ease, and access in your rooms is very important!
Very limited choice of restaurants and not normal Golden Tulip standard of food
Pleasant hotel,clean but in need of refurbishment. Staff were very polite and welcoming. Convenient location for airport which is ideal for the business traveller. Bar is lacking in atmosphere. I thought the bar lacked atmosphere, however as I only stayed for one drink this was not a problem
proximity to airport cost
Could not Check in until 1am! I arrived at the hotel at 11pm!
hotel staff is cold. swimming pool is cold. furnitures in the room are old. BUT prices are high. I really don't understand why it is a 4 stars hotel !
Close to Airport and Exhibition Car Parking space is not enough
free late check out free wifi location was not ideal - most cab drivers have difficulty locating hotel hotel room's bathroom smelled moldy
Very courteous staff. Great job. The additional bed provided was not comfortable. They replaced it with a mattress on the floor which was not ideal for the extra 10OMR per night that we paid.
Clean and spacious No alcohol / bar; not the friendliest staff
Spacious and clean room. Breakfast was good. Staff in restaurant was excellent. Ladies in reception were concentrating more to each other than to customer. They didn't know the difference between credit and debit and asked if I have another card (which I gave to them because I noticed that it was hopeless to discuss with them). We gave list of goods which we took from mini bar but they didn't accept it. From their own list was missing goods. It was not question about big money but I would like to see that persons who are working in reception should take eye contact to customer and not just murmur with each other.
The courtesy of Omani staffs in the Hotel The hotel is very old, needs a complete revamp. The size of the room is very small for the amount charged. The furniture in the room are very old. There is no feel good factor when staying in the hotel
Staff were lovely and the food in the coffee shop was very good The hotel is very dated and badly decorated. It is extremely expensive for what it is. It was at best, a 3 star hotel, not 4 star as advertised. For that price, I should have spent a little more and booked a Hyatt or Sheraton.
Nice clean room, good breakfast, nice pool. Location not good for beach.
We were given a quiet room on the 6th non smoking floor and we had a panoramic view south across Muscat.The hotel has an outdoor pool which is quite adequate and is close to the old parts of Muscat with the souks and palace The outdoor sunloungers are of the cheap plastic type
This is a good and clean hotel with excellent housekeeping services. The staff were helpful and there is also adequate parking within the hotel complex. The hotel should invest a bit in promoting the different facilities of the hotel i.e. during check-in, the staff should speak about the Japanese restaurant, pool timings, pastry shop etc.
We had a room were it faced the Indian church and they had festival going on the entire time.(very noicy and loud) We had one towel in the room and had to call for more , twice. Since the festival was going on the parking lot was full and there was no parking. The Hotel chrges of tourist fee and service charge is so expensive(might wanna mentioned the % in the hotel description)
It is a decent family Hotel for short stays...
Cleanliness & services are really good. For business travellers, we need wireless internet services, in the room or in lobby or even in the restaurant. Other than business centre there is no wire less internet service. Dial up services in the room is very poor, you dail up today and you may get the connection tomorrow ( Insha Allah )
The Japanese Restaurant on the top floor is excellent. Cheap internet access. Decent selection at breakfast. It is also centrally located for exploring old Muscat and beyond. On our first night the noise from the pub "Nuts and Bolts" was horrendous with the Music booming right through the building. We were on the 4th floor and i would hate to think what it would have been like on a lower floor. This was a Thursday night (it went on until 3am) and thankfully we did not hear it again for the rest of our stay.
Nice swimming pool and the gym was good
It is a good hotel, curtious staff.
The best issue was the staff of the hotel specially at reception. Cleanliness
The swimmng pool on the roof was pleasant with nice views over the city of Muscat. The roof top bar was a relaxing place to eat and drink. The room was very small with no view, there was no wireless internet connection and overall seemed expensive
Very good buffet breakfast and very modern forniture i could hear the tv of the other room
Calories-Ghali Hello I hope reduce the price of the hotel until we repeat his visit
The design of the hotel and colours.
the location of the hotel is excellent and the modern style is clean and the rooms were very comfortable the service was very poor and the hotel was much too expensive in relation to other similar muscat hotels.
Every thing was excellent
Good location with easy access to the airport. Business hotel which caters to business travel requirements with service and speed.
It was a holiday and rooms were scarce. At least we had a room. There was confusion with the bookings.com reservation and we were turned away the first night we had booked. The location was difficult to reach and rather unpleasant. Not for vacationers.