We liked the attention given by the management. Chocolates on my birthday which were unexpected. Room upgrade and champagne because of our 30th Wedding Anniversary. Very good. The food was good but on occasions should have been hotter. Perhaps a selection of both cold and hot meals could be available.
The hotel was very well located, right on the beach and in the centre of the Sunny Beach area. Having the all-inclusive food and limited alcohol package was very good value (although the "wine" included could hardly be called that). Although the food was included and the selection on offer at the buffet restaurant was quite extensive, the food was generally quite bland and dull. Staff were sometimes (not always) a little rude or unhelpful, but that is unfortunately the standard in Bulgaria.
Good location, excellent food, very nice stuff, fabulous view if you take the sea view room
one of the best hotel in the sunny beach, every thing was great, the staff very helpful and the hotel location is fantastic,
5* lobby, 4* outdoor, 3* indoor, 2* services, 1* personnel. i liked the lobby, the view, the location, the outdoor and somehow the interior of the hotel Food is bad, no diversity at all. At hb accomodation they dont serve free water. The personnel show no respect at all, the cleaning team use the elevators all day long carrying bags and wheelcarts, prior to tourists. They are sweaty, smelly, dirty and inpolite. Too bad for a such nice hotel.
The weather and tha spa The staff, parking posibilities,the food
We were accomodated in a suite and the room was just perfect. It's about 50 square meters big, with great design and has a stereo, dvd and a 32 inches tv. The prices of the mini bar goods are great, the cheapest i've ever seen. The staff was very nice, maybe they have taken notes from the negative opinions here at booking. The food was very good, everyhting was fresh. We had a great time! No Wi-Fi in the room. No juice at the restaurant, you have to pay for it. More variaty of the food.
It was very good value for money. Even if you drive there it's easy to find because people know where the hotel is. Everything was fine.
The dessing of hotel
Location and building The food was awful. Parking a big problem. Services very bad. Towels changed every 2 days, toilet paper once 3 days. The restaurant was a circus, crowded and staff could not handle the crowd. Cheap food, very cheap.
Very good interior, spacy and comfortable rooms and apartments with beautiful sea view. Attractive, fashionable and various furniture. The staff is very helpful and ready to please guest's special needs and desires. There could be some more variety of food at the buffet.
I liked the room, it was spacious, comfortable. The breakfast had a variety of food to choose from. Is not necessary a thing i didn't like, but i reserved a room with sea view, and in reality it had only half of sea view
Cleanliness of the room, staff atitude and kidness They are not tell you from the begining that they have rooms with sea view, even are expensive.
Pool The POS didn't work and even though I should them the statement account they could not understand; moreover they don't speak English - and it is very bad.The beach is not so close to the hotel like they say.
Good location, nice swimming pool and spa Not clean enough (stains on the carpet, dirty windows and furniture), when oppening the window, there was a noise from the wind, very crowded breakfast
Me and my husband enjoyed the position of the hotel: close to both old Nessebar and the beach. Also, the staff was polite and willing to make your staying as pleasant as possible. The breakfast was not very diversified and also little choices with regards to 'healthy' food; instead 'english breakfast' eaters would very much appreciate the dishes:). Also, at dinner the beverages were not included and one had to pay for them (applicable also to water).
Close to the beach and close to Nessebar.
breakfast,pool,room internet access was poor
Value for money, location, big room with bath in the bathroom. Dinner was expensive, 13 Euro. Not too good and cold, even the tea pot.
The hotel has good location - close to the sea and to the shops, restaurants, bars etc. The breakfast was more than poor. It did not even reach the level of a three star hotel. The receptionists were quite rude, and did not speak English properly. We had to pay deposit at the booking, and when we paid, they tried to have the full price paid again (did not want to deduct the already paid deposit).Averall, the hotel is much more a three star hotel than a four in reality.
the reception staff very poor, without any smile. rooms quite poor, i expected more modern and I would say shouldn't be marked as 4 star hotel. We got the key from the room, but actually it was there inside system for the cards -from the previous system (the reception wasn't able give us any, without any feeling sorry for that) so we used some ours, because without it we would not have any electricity in the room!!! breakfast poor as well.
I liked the staff, especially the Manager, the pool, the rooms and the fact that everything was clean and nice. Two days I ate at the hotel restaurant some fried chips with chicken or pork meat. The fired chips weren't from real potatoes. This was the biggest downfall of the restaurant. Otherwise all ok.
It was very comfortable, good value, clean, good pool, nice bar, close to beach and the center, many facilities, food, etc. Hotel frontdesk staff. They were not very cheerful or happy, it was like they were doing their job because someone made them to! In the beginning they tried to make us pay for the hotel on the 1st day (which I have never seen in other hotels), but we didn't. Then for any questions we had they barely answered. In the end they didn't even say "thanks for your stay, see you next time" or anything like this! The rest of the staff was great (like the restaurant and bar).
The Location isn't bad. About 8 minutes walk to the beach, and 5 mintues to the centre of the resort, and still the hotel is in a quiet area. 1. After the first day the Minibar was emptied without reasons. 2. only a few TV chanells and small TV. 3. Extra payment for parking 4. Not a 4 star Hotel as you would consider it in the West, rather a 3 Star.
Central location. Excellent breakfast. Large rooms. Great value. Would stay there again and can reccomend it.
As a family with very young child we appreciate the quietness of the hotel area although its proximity to the central area (5 minutes walk) and sea beach (~200m); We booked a large room and we realy get one. The paid hotel parcking is closed and a safe place for your car. The very small TV (14" TV for a 40 sqm room). The room furniture would be more suitable ranked for a 3 star hotel. They should improve the breakfast menu and refreshings (It was the worst coffe I have get).
Very nice and clean place exelent location ! I stayed there for one night only and unfortunately the air condition was out of order! After a calling the hotel’s front desk and a very brief wait an employee came to look at it. The problem did not get resolved until I left on the next day. Not a big deal for me, I am really a person who does not enjoy air-condition but after all there are days you really need one.
The Victoria hotel is excellently located right on the beach and by all of the lively spots in the city. It is a beautiful and clean hotel with a great pool, delicious restaurant and nice bars. The staff was friendly and the service was great. I do not know why but everytime I stay in a hotel in Bulgaria I am not able to pay with a credit card. Upon check out the receptionist always explains that the credit card machine is broken and asks if we can pay with cash. I do not know if it is some sort of scam that they run or if they are trying to avoid taxes or something but it is quite bothersome. This has happened at every hotel I been.
Beach Location, Food choices, Clean rooms, Friendly stuff, English speaking stuff, Acceptance of any credit cards Weak and not sufficient cooling system in rooms and diner; overcrowded front area
near at the beach and the staff are friendly
The outdoor swimming pool There was nothing
excelent location, good price ans service
Comfort,cleanliness,2 lovely friendly ladies on the 6th floor. Only stayed on B/B basis but a good selection of food for breakfast. The pool was dirty.Would have liked a seaview room,felt upgrade could have been offered.
The location is great, right next to the beach. The breakfast is excellent. The hotel pool is nice. The rooms are clean and comfortable, a lot of space, nice furniture. There was no parking space at the hotel but we found a paid parking nearby.
The aircondtion was so poor that you feel it's not even working, not only in our room but in all the rooms
Staff very helpful
Clean hotel. Kitchenette very useful. Staff very friendly. Close to beach. Lovely pool. Breakfast not good
High level of service, luxery atmosphere, feeling like at home I didn`t like separate people, who were in charged of main restaurants administration. they were not professional in some cases.
clean and quite safe
Restaurant was absolutely excellent. The food was tasty and varied. Location is great.Pool was very nice and clean. Room was large and clean. Bathroom: the largest bathroom seems to be small and somehow when you make a shower, the water comes down on the floor and stays there . Beach was filthy. Oil spots on the water in some days. The garbage which supposes to be collected during evening is just pushed beneath the chaise-longues.
The hotel is very nice, staff friendly and good services. I liked the room, very big and comfortable. It is a very good price-quality hotel. Nice design. I didn't like that in the morning (8-9am) there was noise. I dont know if it was made by maids of guests but the doors kept closing with a very hard sound every morning. I wanted to rest but almost every morning I woke up at 8-9am.
Staff at the reception desk not so likeable. I was charged 3 euros per day for an explanation how to use the electronic safe in my room (12 euros for 4 nights).this practice doesn't suit a "five stars hotel".next time,i advice them to charge 5 euros per day for an explanation how to use the air- conditionner!!!!!!!!!!!!!!!!!and 2 euros more for the soap and......................,like that the safe will stay empty like the room.beside this upsetting behavior,this hotel is really nice and very clean.
Location is very good, food, even the one included, is a really tasty, hotel itself is great. Sushi restaurant is a waste of time.
Big room with sea side view. Restaurant's food was very good. Clean place, quiet in the night (but could be only because was extra season) The beach was very wide and the sand very clean. The indoor pool water had 17 degree Celsius when we arrived and it was a selection criteria for the place where we intend to stay. When we left the hotel had 24.5. In the fitness area they have a bad custom to send strong scents from time to time using the air ventilation system, scents, very nice indeed but strong enough to bring you down from the running machine/ treadmill.
The rooms and the food was great.The location was nice and easy. A 5 star hotel never serves coffe at the swimming pool in a plastic cup.Also must have free parking ,internet and powerfuel wi-fi
Beautiful location, excellent food and real royal treatment in the spa centre I would prefer the swimming pool being a bit warmer.
The room was ok, the staff friendly and helpful. A good hotel for a relaxing weekend. Nice interior pool. Very small beach near the hotel for people that prefer the sea. The game area is very poor. No centralised info about other activities like tennis.
I like hotel staff ( smiling, kindly), the entertainers ( beloved by my little girl) and the beautiful park; We had a very nice surprise when we received a bottle of wine for my husband birthday ; Bravo ,well done and good luck!
The pools are excelent and speceally the indoor one . Clean rooms . The staff there was really friendly . The tennis courts were not included in the price .
Children facilities - pool, park and enterteiment More activities for children - in English, the fact that at 4* pools were not cleaned of sand daily (as at 5*pools) and a more "children oriented "menu
very good! I reccommend it for families with kids! it has no shuttle bus, it is very difficult to go down town (there are 4 km from the hotel).
Excellent facilities, friendly and helpfull staff. Food was ok, but sometimes boring.
Very nice place to go with your children
Safe parking, nice room, excelent All Inclusive services. The hotel is new and the staff is friendly and helpfull. The air-conditioning were not working on "heating" mode, even if it was the end of September. On Sunday, 7.30 AM, 2 people from the Bulgarian Police came to our room asking how many people are in the room or looking for 2 people (it's unclear because they were not speaking English). Probably it was a mistake and they finally left. However they were not rude or anything...
Very good atmosphere, good location, close to the historical town of Nessebar, Fair selection of food. The extra bed was too narrow (actually it was not a bed but an extensible armchair).In the evening the soft drinks ware "baptized" with a lot of water. We had a lot of "fun" when due to some reasons the restaurant became a skating arena (a lot of children fell and also the grownups and waiters had difficultyes in walking). Next day everithing was fixed.
great roomservice power failure from 10pm till 4am
the relaxing atmosphere few people of the personnel
superb hotel, highly reccomended
Hotel has a private beach. Outside, the beach was quite crowded. Here was always free sunbed. Good breakfast, nice staff. Loud night bar on the street. Too bad for park view rooms.
Silent, Suitable for couples, romantic, excelent location, just open the door and go to the see. excellennt!!!! Nothing.
only the cleaning in my room. also the room was very big and confortable there was no hot water in the afternoon, and the staff wasn't so friendly when you reported the problem.Not a lot to choose at breakfast or dinner and the quality of the food was very bad. My boyfriend made a toxinfection from the food, a very bad one, and from what I heard is not the first time when people get ill from the food in this resort. When we left the girl from the reception wanted to charge us more for the room so it's safer for you to have printed your booking confirmation. She did charge us more for the parking, 5 euro per day instead of 3 and of course no bill was given to us.
very small rooms and wet wals. bad smel in the bathroom.
nice and polity staff, good food, a bit far from the beach, but a guess that's good for people how need to lose weight ...
Clean rooms, good parking, double beds, the pool was ok The food was pretty modest, not variated, the front desk girls seemed bored, I am used to a friendly, smiley attitude,
Generally speaking, the hotel it's ok, the rooms are clean and comfortable. At dinner, more sortiments of food.
Very nice hotel with big rooms with A/C.
Good value for money, rooms are fairly big and kept spotless, 2 nice pools, 10 minutes walk from centre of Sunny Beach (so no noise at night). Would highly recommend this hotel Breakfast wasn't great, no safe in the rooms
Staff treated us kindly. The hotel looks good and the room was spacious. Not enough food at dinner according to the number of clients. The parking price on the website needs to be updated to its correct value of 5 euro or 10 leva / day.
Hotel staff.cleanliness,value for money Very noisy at night due to young boys crying on balkonies and in the swimming pool without notice of the receptionists.
Superb rooms, excellent restaurant The only bad point- breakfast, limited choice and not very inspiring
We spent great time in brand new hotel The Mill. If we return to the Nessebar we will definitively choose The Hotel Mill again. Some details should be repaired. For example if you take a shower, water is spreading beyond the boundaries.
the room cleanliness of the room
very central location, close to the beach with good facilities
The room was clean, the hotel is very close to the beach (100 m). It is a first line hotel regarding the distance from the beach. There is a supermarket next to it, so if you need anything you can go there to buy. The food was horrible. If one need to see what perseverance mean, one should check the breakfast at this hotel. The worst food and cans are bought and served there. I was smart enough not to use the half board system, but I saw what people were served for dinner - just pasta, rice, potatoes and don't think that they looked very nice or tasty. And if you want a sea view room, you must be joking - there is no sea view room because there is a very big hotel just in front of Marvel Hotel. So the sea view is actually the other hotel (Victoria Palace). All hotels in this area are very crowded, so you will just look one another from balconies.
The room was clean and ok, the breakfast good, very easy to go to the beach.Good choise.
The hotel looks better in reality than it is advertised (it can be ranked as a 4 stars hotel). We think that it was the best value/money we ever met. In a place like Sunny Beach it is hard to find a relaxing location because of the infinite noise ... Relax Holiday Hotel is a very relaxing place but you can easy go to the beach (5 min walking) and to the heart of the night distraction (10 min by car). We will be back next year. Maybe the staff will have basic knewledge of English because this was the big minus for them. In the first day the cleaning into the room and the balcony was impecable. We were very impresed but in the next days the cleaning service wasn't as we expected.
i did not like the attitude of the staff, extremly unfriendly..
Great location, execellent value, perfect kids area with pool and nice beach For the price it was excellent value
great athmosfere maked for antertement , great view change cours , in hotel , is extremely unfavorable
animation staff was excelent
This is the best place to go with the family including your kids the beach is very small
Everything happened when it was supposed too. The choice of food was acceptable and you could always find something to your taste The co-ordination by the staff during the fire alarm (when the hotel was on fire) was not vey well handled and for the first hour o the inciden the guests were allowed to stand around in the foyer instead of getting outside.
Great fresh food, nice spacious room. The "all inclusive" arrangement is sometimes limited (not valid for drinks after 11 p.m., not valid for lunch on check-in day). The nearby beach lacks facilities, and the main beach isn't in a walking distance.