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The friendliness and helpfulness of the staff from reception to bars, to restaurants to cleaning staff. The breakfast restaurant is superb in terms of setting, ambience, staff, food etc. The location of the hotel on the beach is outstanding. The furnishings were high quality. The whole place was exceptionally clean - look out for the polished brass on the main stairs. The beds could have been more comfortable. Entertainment was dreary, but the older guests seemed to like it.
This is a very comfortable hotel with (for the most part) friendly staff. We particularly liked the Terrace Restaurant and the pool atmosphere was relaxed and child friendly (without allowing the children to take over). Well managed establishment. We enjoyed our stay very much. There is no doubt that we thought the hotel was expensive having regard to overall experience, location etc.. a charge of 50% extra for a small six year old was excessive, we thought.
Very good location, wondeful beach, many resaturants and shops around, high level of services no balcony in some rooms, air-condition not good working sometimes
Very welcoming staff - warm and comfortable hotel. We were upgraded to a superior room on arrival.
Traditional, comfortable excellent location near beach and shops etc, lovely breakfast terrace and gardens. Easy access to beach Lunch buffet not great. Problem with inadequate sunloungers
Dejlige poolområder, dejlig udsigt over havet, fine små strande, rent værelse, meget søde tjenere til morgenmaden. maden var ikke god, sengen var hård og plastik-agtig, der var meget lydt på hotellet
Udsigten fra værelser, restaurant og div. terrasser er meget smuk. Der er gjort meget for, at man kan finde en forholdsvis 'privat' solkrog og det er fremragende med flere swimmingpools. Desværre regnede det samtlige 5 dage vi var der, så vi fik ikke brugt faciliteterne. Barpersonalet bør være meget mere opmærksomme - især m.h.t. betjeningen når det er dårligt vejr, hvor man som gæst ikke ønsker at være på tagterrassen før middagen, og derfor skal bede om at blive serviceret i baren i 'stuen'. Maden bør klart forbedres.
Rigtig fin placering med udsigt fra værelse, stor altan og terasse. Nem parkering. For sommerturister og børnfamilier kunne der mangle en udendørs svømmepøl. Prisen kunne reduceres.
Udmærket hotel og beliggenhed med venligt personale og en god pool. Størstedelen af gæsterne er tyskere !
location was very good, close to beach, bars, restaurants, shops. large outdoor Swimming pool. Reception staff were quick to deal with any queries or requests air conditioning could have been cooler, shower could have been stronger. be prepared to pay 50 euro to get there by taxi from the airport
Pool. Manager, staff and location Lack of international mix,
Friendly helpful staff (especially on Reception), any problems were dealt with promptly and hotel has a nice feel about it. Towels were still left on loungers by the pool & the hotel did not remove them as stated. Also although diving was forbidden people still did & towels were left to dry on balconies. What is the point of requesting guests not to dive, reserve loungers etc and then do nothing when guests ignore notices?
We were given a room in the annex which was a long walk for my elderley mother. We had to take two lifts to get to the room. We asked to be moved to another room and the next day they moved us to the main part of the hotel but on the 8th floor. The room was very noisy. You could hear the plumbing pipes all night making a banging noise. Not alot of entertaininment only twice a week
Excellent environment,restaurant and service. Could have done with a little more evening entertainment but I suppose that we were a little out of season
The location was fantastic - close to the beach and the little shops and restaurants. Great pool, very helpful and courteous desk staff. Maid service were very professional! We had some discomfort during the hot periods of the day and night as out room air conditioning didn't seem to be working very well.
Nice quiet location but close enough to both beaches and the resort center. Very clean.
The hotel was very nice with a lovely indoor and out door pool, the rooms were ok for a short stay with a good size balcony and fridge in the room. I would use the hotel again for a stay in Santa Ponca The english breakfast could have been better, fatty bacon broilled with small frankfurt style sausage... ended up eating breakfast out. A few more UK channels on the TV would be good.
The Hotel has Air Conditioning which was part of the criteria for our selection. In our room it was very poor and even after 2 complaints nothing was done.
Location, late booking in facility, comfort of bedrooms, good pool and plenty of room on sun loungers. Parking facility full therefore had to part some way from hotel late at night.
For a 4-star hotel it is very poor - the standards are max. 3 stars. Even though the rooms are clean, the whole place needs redecorating.
I liked all the facilites that were available to use, and all free. the food was also very good. the staff were very difficult to deal with and very unorganised.
Pretty little -- it's located somewhat at the end of the resort so it's more quiet. Large balcony. Not clean; ants in our room (which was on the 6th floor, so i guess ants everywhere). When we checked in, the room was not clean -- sand and hairs on the floor, blankets looked used and unfolded in the closet, dust in the closet. We were not offered another room, instead the original room was very superficially cleaned, and the cleaning lady was very discontent. Staff was unfriendly (maybe because we didn't speak German?). We were told dinner was between 18:30 -- 21:30. However if we went to dinner after 20:30, very few tables would be available, because staff would have already started to prepare the rest of them for the breakfast next morning. No minibar, safe didn't work. Hotel is old so the doors make a lot of noise when closed.
Good food, dinner was always different, free wi-fi in a lobby, quiet location but at the same time 3 min walk to the beach. Clean room every day. No refrigerator/mini bar even for money, noisy animation program every evening till 12 am and no chance to go to bed earlier, two twin beds instead of one double which we couldn't keep together, staff speaks german but only little english
This hotel is designed to suit groups of friends who like music and DJs on during the day and who want a lively atmosphere. It does exactly that. Families wouldn't stay there. We went for a 40th weekender and it was exacctly right for our needs. We actually got 2 x 1 bed apartments next to each other which was great - more space and an extra bathroom. Beds were very comfortable and showers always hot. Don't stay here for a relaxing break, but for groups wanting a fun hotel, this is the perfect place to stay. Excellent fun! Check in took a while as you have to pay on arrival which takes time if there's a queue. I would have preferred to have paid before we got there.
Loved the music, tho was slightly loud, but that's what the hotel's like so as long as you know before hand it's fine. Plus they don't put the music on til after 11am which is fine in my opinion, and on til 8ish, ideal for getting ready to go out. Loved the huge pool area, go the sun all day. Location was great for the beach and bars. Price was fantastic. Wouldn't book it for a long stay but was excellent for our short break. Sun loungers were quite uncomfortable, gave a few of us bad backs. And the music was sometimes too loud.
Clean well located hotel for a weekend break More crockery in the room but I understand a lot of young people will stay and it probably gets broken!
the rooms were spacious, and the music was very good, although a little loud first thing in the morning. music was a little loud first thing in the morning and the staff were a little rude, but not them all.
location is excellent, close to beach, pubs and clubs. the pool is excellent poor quality rooms and the loud music from 10am each day. Rooms booked are not available so moved to 2 different rooms
Staff at hotel really nice,front desk,waiters,room attendants all very helpfull,even though it was a little hard for them to understand our english.very comfortable and relaxing hotel thank you all. Our room was positioned over restaurant so a bit noisy,lovely balcony,but got no sun,for price we paid thought room would be better position.
The hotel was very clean and comfortable, and ideally located for the shops, resturaunts and beach.
It was close to Paguera's main Blvd. In general it was a good hotel. Breakfast could be a lot better.
Hotel was a perfect oasis in an otherwise standard holiday town. Staff, service, facilities, breakfast did not disappoint on any level.
Beliggende lige ved havet med skøn udsigt fra suiterne. Morgenmadsbuffeten var super. Udmærket udgangspunkt for cykelture i flot natur. Lugtet lige rigelig af kloak i enkelt områder.
Et utroligt venligt og imødekommende personale, selvom man havde all inclusive følte man aldrig at man var andenrangskunde, man kunne bare bestille på hele drinkskortet. Desuden var der en utrolig rolig og afslappet atmosfære på hotellet.
Dejligt personale.og rene rum Dårlig parkering, samt at skulle hente håndklæder i receptionen istedet for ved swimming poolen, katastrofal internet adgang, hvis man også skal lave lidt arbejde, og alt for dyrt, og besværligt at locke ind
Helheden, dvs. modtagelsen, værelset, den udsøgte morgenmad, kort sagt det hele Parkeringsforhold
Well presented and very comfortable. Pool facilities were beautiful. Handy for walks and beach. Some of the reception staff had very poor english and were unable to help because of this.
most things i was not impressed with the entertainment programme
Super flotte og vedligeholdte omgivelser med masser af blomster. Dejlig børnevenlige pool områder.
dejligt med 3 pools. gratis tennis og fodbold rigtig godt for børn. god morgenmad. Værelserne var lidt brugte men ellers rene.
Poolområderne var fine og ikke overbefolket. Busservice fra hotellet til stranden var også et plus. Maden i restaurenten var ok, uden at være prangende. Vi boede heldigvis langt fra den store pool, hvor der var meget larm pga underholdning om aftenen. Der var myrer på alle de tre lejligheder/værelser som vi havde. Man skal betale ekstra for aircondition.
Et dejligt afslappet miljø med gode muligheder for for familier med børn. Vi benytter gerne Hotel Club Europa igen. Vi kunne godt ønske os mulighed for trådløs internetopkobling i lejlighederne.
Et hyggeligt lille hotel med en fin restaurant og meget venligt personale. Halvpension med god mad! God beliggenhed midt i byen og kun ca. 200 m. til fin strand. Indretning af wc/bad ikke optimalt. Der kunne godt være et lille køleskab + en læselampe og lidt bedre stole på balconen - ellers ok til prisen.
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