They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Amazing location adjacent to terminals Prices are similar to Midtown Manhattan
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
Everyrhubg was great above average on all things.. Great service and room service food was beyond great.. One very rude women that was a clerk at the front desk about 3am in the morning needs to be fired. I don't want to give the hotel a bad review because of her. I asked about the shuttle and all were more than happy to call the bus driver. They said tell us when you are ready.. I walked outside and came back in and there was another clerk there. I said you can call the shuttle driver now please, I'm ready. She answered very ugly and rude sharp '' when I have time I will'' there were no customers at the desk. No reason that I should have been treated like that. I just thought to myself welcome to new jersey where all the rude selfish people in the world live and blew it off. But what needs to be realized is that people like this on staff there will cause this great hotel to lose customers.
Hotel staff was nice, room was clean and not noisy. Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Every thing Parking
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Det ligger centralt ved Newark airport, Hotellet er rent, pænt og nyrenorveret. De har de mest venlige, professionelle og hjælpsomme personale , som også er med til at man komer igen og igen nej
Dette hotel har de mest professionelle og venlige og hjælpsomme personale og det gælder dem alle der står I receptionen, man føler sig rigtig velkommen der. vi har nu benyttet hotellet adskillige gange og det er et dejligt ,rent og rigtig pænt hotel og ligger centralt for newark lufthavn Nej
The location to the airport is good. The rooms were just okay. The parking was ridiculous. They did not have enough spots for how many people were there. I can't believe you have to pay for parking when there was not even enough parking to park there. Spent a lot of time driving around the parking lot and parking just where our vehicle would fit....usually no actual parking spots but rather parked on grass or in non parking area and left vehicle there. We asked for towels one night and never got them. The walls are very thin and we could here everything going on in the rooms and hallway. The rooms were not all that clean and the pillows were terrible. I would not stay here again.
Helpful staff. Great food at Teds! The shabby leather chairs in reception don't reflect the overall quality of the hotel.
The room was clean. It appears to have been upgraded and the AC was good. If you are there to work, it's quiet and a good place to stay as long as you are willing to put up with the staff's poor attitude. The staff was extremely rude. The fridge did not work and when I reported it to the desk clerk she asked "So... do you want me to send someone to fix it?" Really?! I wonder what she thought was the reason I told them it wasn't working and my drinks were warm. After reporting it three times I finally got maintenance in the room at 9:30 PM, the guy said he'd be back in 10 minutes and never came back. The next day I saw someone in the hallway and told him, he came over and brought a new fridge. More than 24 hours after I first asked for it to be fixed or replaced. I found all the staff to be rude and unwilling to help with the most simple request. There are no restaurants around so you are stuck paying an insulting high price for everything you eat or drink. The breakfast buffet is 14.95 plus tax and you have eggs, sausage and potatoes as "hot" food; fruit and french toast and muffins. Don't expect more.
Close to Airport , Friendly staff, Good restaurant WIFI was poor on 8th floor . Could not surf internet properly.
Parking was not included
Apathetic, robotic staff that did nothing to accommodate traveler that encountered a major issue
We arrived much later than expected at Newark Airport. Fortunately for us, their airport transportation runs 24 hours. Called the front desk a couple of times about the transportation and they were always nice. It was also good to see a 24 hour pantry stocked with some pretty decent quality foods and baked goods, as all the airport concessions had closed with our late arrival. Our room was clean, modern, and nicely appointed. Overall, would highly recommend this hotel. Food in aforementioned pantry was a bit pricey. Bathroom fixtures needed some repair, but admittedly I forgot to tell them when I checked out. Location of the hotel not the greatest if you want to walk out of hotel grounds.
Nothing - rooms were dirty - bad room odour -
nice updated room. blankets were like brillo
I liked that it had shuttle No pool or jacuzzi for the prize
Staff was super rude. Room was dirty. Absolutely disgusting
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
Despite the fact that we were moved to another hotel without prior notice they ensured that all transportation and amenities were covered by them. We were told that we were going to be switched out to another hotel the minute I checked in, despite the fact that I had confirmed my reservation the previous night with kayak and the hotel the day before.
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
Comfortable bed nice staff Needs to be renovated in areas
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
Bathrooms could have been cleaned a bit better. Seemed to have hairs (not ours) in some areas.
Fin bus-ordning. Da vi kom til hotellet fik vi et ryger-rum, men havde bestilt et IKKE-ryger. Det klagede vi over og fik efter lidt debat en opgradering til en ikke-ryger suite. Det havde været flot, hvis vi ikke skulle klage først. Ellers på alle måder som forventet. Vi kom sent, så det havde været rart, hvis rummet var kølet ned, så vi ikke skulle høre på larmen fra air-con samtidig med at vi skulle sove.
Bed was comfertable, room was clean Wall plugs far from bed Showerhead did not function well
Everythings good, thank's!! The room is a little old but everything works and very clean!!
Convenient location to the airport and decent shuttle. The warm cookie is always good. The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.
Very helpfull staff Paid breakfast is not eorth the money
The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again. When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.
Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)
Shuttle service to and from airport prompt No breakfast provide unlike most in area
Value, and great view inside from inside balcony Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.
The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!
I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean. I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.
At der var gratis schuttle til lufthavnen. Beliggenheden
god beliggenhed, billigt, effektiv shuttle-bus til EWR Ikke meget at spise og drikke når man ankom sent.
Staben var venlig og forekommende. Alt fungerede, inklusive gratis transport til og fra lufthavn. Beliggenhed kedelig men praktisk ! Bedre trådløs internetforbindelse.
Decent continental breakfast. Decent sized rooms Mediocre quality rooms.
close to NYC except with traffic could be 1 hr no working ice machines. no gym or pool.
Staff very nice at the check inn an out. Hotel very quiet, not noise b good sleeping environment.
Really good sty at Comfort Suites. The front desk ladies and the shuttle driver were really helpful, courteous and really nice. A few things that I want to mention: 1- I requested a corner room, of which I got. But, there was something wrong with the ceiling paneling in the bathroom and the actual panels in the ceiling flapped up and down during the my stay. It was a little annoying but bearable. 2- There was a long hair on the bedding under he shirts when I pulled back the covers. I wasn't grossed out but still, not a good look overall. 3- A huge plus was there was a balcony sliding door that opened and I was able to get a view of the city and fresh air. I really enjoyed that. 4- The bed was extremely comfortable, I slept like a baby,
Nothing In a room next to a party group that had loud music and talks until 5am. Called reception, they would send "security" to tell them to stop but nothing happened
Hotel didn't have our reservation. They were sold out
I liked everything about this hotel, it is very reasonable price wise, staff is very pleasant I word reccomend this hotel to any and every one There's nothing I disliked about this location, The only thing I did dislike was I didn't see public transportation that could take me to Newark Penn Station wanted to go to NYC via the Path train
The rooms were clean and comfy. Staff was rude
Surprisingly being next to a hockey stadium on a game night it was very quiet. We specifically asked for the quietest side of the hotel not facing the Broad Road. That might has to do with the quietness, and the floor was not so busy. The room was generally clean except the shower floor I can see black dirt residue. The front desk was curteous. We didn't like that there was no parking or rather we needed to pay an additional $21! Tax was quite high already on top of the rate. I wish the parking could have been covered or a bit less than 21.
The gentle man at the front desk was the absolute sweetest and most helpful person i've ever had the pleasure of working with. I stay at many hotels, and none the less I know that any Marriot hotel i've stayed at is built to work at its finest, but this gentleman went above and beyond to assist me and make sure we were comfortable. He helped me not only get a clean room quickly where I could put away my things and freshen up (since I had arrived much earlier than check in and had an event I needed to get to) but and when incurring a problem (When I thought I lost my ID and Debit Card) was helpful in helping me find it. It a shame on my part that with my terrible memory, I cannot remember his name. He was a caucasian male, in his late 20s promoting some football event, I believe, with a green shirt. My sister, A friend and I were attending a concert later that evening so we only booked the hotel for a one night stay in NJ, but with personnel like him and the cleanliness and professionalism of both the lobby as well as our hotel room itself, I felt like I should've stayed longer had I not already booked the rest of trip at the Ritz in Manhattan. Very satisfied. Definitely will be coming back again.
The room was very clean and comfortable. The staff was very friendly and the breakfast was very good. Joe's crab shack is right next door as well. The area is not very good. Went for a walk in the afternoon and felt very uncomfortable. Had to pay for parking as well.
The hotel is very hard to get to. There is no space to pull up to check in. The parking garage is extremely expensive, and when I arrived the staff had such thick accents I couldn't understand anything they were saying.
the bathroom was perfect, the bed and the comforter were very comfortable, and the tv was a great size and quality the food downstairs was way too expensive and there wasnt any kind of complimentary breakfast.
Stylish Very thin wall. You can hear what your neighbor is doing. Bathroom poorly made. After you take shower, it is wet everywhere.
I loved the style of the hotel and how clean it was and all of the updates it had and everything. The only thing that turned me off was the staff. Although super nice they are SUPER lazy. I have gone to plenty of other hotels and when I ask for something they send someone up to the room with it. Nope not these people, he told me to come down to the desk and get it myself unless I wanted to wait a while. (I was also on the 11th floor and just got back from a 6 hour car ride, but I went down there anyway) overall I don't think this room was worth what I paid for especially because it is in such a bad area. There are plenty of other hotels that are just as clean and are cheaper.
The view was gorgeous and the room had some nice, high tech features. I enjoyed the clean style.
I grew up living in Newark and I remember it being a bank many years ago. Very nice upgrade. There no face towels in my bath when I jumped in the shower. That sucks.
Nothing. Bullet holes, receptionist behind bulletproof glass, thugs living in apartments below that came from prison, history of murder, ect. Just don't even think about booking this place if you want to make it out alive.
The view was surprisingly nice, hardwood floors, decently comfortable bed, easy check in Half drank water bottle in the fridge, what appeared to be bullet holes in the elavator, advertised at $60 but I paid $85 after taxes.
Last minute booking, and this was literally the only available hotel in the area in our price range. It was very old and outdated, but the room was clean and we didn't see any bugs or mice as other reviewers said. They told us not to park on the street or our car would be broken into. We didn't get murdered or even robbed! The hotel was in a horrible area and we were fearful for our lives the entire night. Needless to say, not the most restful sleep we've had. While we were checking in, we overheard another guest say that her room was broken into and things were stolen.
Room had no curtains broken blinds Broken utilities Not a safe place to stay because of the neighborhood the hotel is in
It's in a dangerous location, straight ghetto. It smells, and is not clean.
The front desk lady was nice. Room dirt with hairs in bed. They change my room immediately but the next room had hair also. The location it's kinda ghetto and the people who where staying looks like drug abusers. Really smelly bad place. I feel sorry for the staff but it's the truth.
One staff member was pleasurable & attentive. Poor service, pictures online look noting like the hotel, unclean & poorly maintained facility. No amenities. I would rather stay at Motel 6!
There were hardly things to like in the hotel except the vintage building. Locality is not safe to walk, elevator is very old and very clean, hotel beds are not comfortable, room amenities are old.
Nothing at all The worst hotel i have ever seen in my entire life.. it was so smelly and dirtiest hotel.. and the area was so backward and dangerous. Very poor rating from my side.
Cool hotel Roaches
Very clean, cool old building. Very friendly Lobby smelled like cigarettes
Staff was OK No Wi-fi, although it was stated that they did have Wi-fi. Also, was disappointed that they charged for parking, which was not mentioned in their ad. I have never paid for parking at a hotel, or motel, in my life. Also, the area of the hotel is not the best place for feeling safe.
We experience a problem with our room which we brought to the attention of the weekend night manager The Weeknd manager change the room immediately she informed me that a manager would be contacting me to address my concerns about the room which did not happen. On checkout I brought my concerns up to the front desk manager which in short blamed me for the problem with the room
No hot water in bathroom sink and room heater was not working...switching rooms not an option because hotel was fully booked
Very clean. Staff was helpful and friendly. Beautiful views. $32 a day parking and no free WiFi.
The staff were very helpful.
Gorgeous Hudson River/ Manhattan skyline view. The bar is nice and located in beautiful lobby
Location was great. It was nice to be able to get out of the city and away from the holiday crowds. Nice views of the city skyline. Not much night life close to the hotel. Most restaurants close to the hotel were closed on the weekend.
Excellent service Clean Great views of NYC Location is perfect PArking fee is too much.
Airport shuttle is every 30 min right on time! Staff is friendly! Clean rooms and bathroom. Everything that you expect from Marriott only thing I would add is a water fountain by the ice machine.
Liked the room, balcony,pool and fitness room Too difficult to get to, walls were very thin and you have to pay for breakfast and coffee.
Location location location, proximity to NYC is great, good food around the hotel area as well Was not able to check in until 2.5 hours after the check in time due to non-availability of rooms.
Nice, clean hotel. Friendly staff.
Comfortable bed 50 dollars for Below average scrabled eggs, potatoes, oatmeal for two... I was not impressed with the price or quality of food.
A great place to stay for a NYC weekend. Quieter than Manhattan, beautiful skyline view and very close to the PATH train. The staff is very friendly and the room was clean. Will stay there again.
Views, staff, quality of the rooms and hotel Nothing
Great location. Easy access to NY center.
The staff were extremely courteous, helpful and accommodating. At check-in, Debbie was wonderful, great sense of humor, and very professional. She upgraded our room and gave us a beautiful view of the Manhattan. The young man at the door was wonderful as well. He was kind and courteous. The beds were very comfortable and clean. We didn't like that there was a charge for wi-fi. We normally stay in hotels where the wi-fi is free. On the positive side, since we didn't use it for the 24 hours that we paid for, my credit card was credited and we were only charged half of the fee for wi-fi. Wasn't too thrilled about paying $3.00 for a coke from the little store either.
It takes only 5-minute walk from a station.
Great stay. Ideal for venturing into NYC great location.
The family really enjoyed our stay at the Westin Hotel in Jersey City. The staff was extremely friendly and the room was clean, comfortable and up to date. I have no complaints. The location was great if you want to go sight-seeing in New York. You are close enough to get to the city in no time (I recommend the subway (Path) with ease and have a location that is away from the hustle and bustle if that is what you prefer and Jersey City is extremely clean and people friendly. I can't recommend it enough!!!! Nothing.
Good alternative to Manhatten. Rooms were a nice size, staff were polite and helpful and would definately reccommend this others.
The staff at the counter for my check-out was carrying an attitude. She seemed not happy or not nice at all during my checkout process. Did not say hi or goodbye either. It gave me a feeling that I was in a DMV.
The hotel was conveniently located and quiet. Also the room had an alcove so our baby had some privacy. Somewhat expensive for the service received, but otherwise a fine night.
Very comfortable. Great view and location!
price no bill at the end even from 3rd party billing and even in e-mail
The hotel is walking distance from just about everything and the light rail is behind it. Like the cookie at check in. Staff was very friendly. Had a room on the 3rd floor and the view was a roof with lots of vents.
Staff, including restaurant staff, were very friendly and professional Jersey City NJ. Accessibility from the highway was poor, even utilizing gps.
close proximity to light rail and subway lack of view, lack of customer service with rainy day needs; umbrella, dryer for coats and shoes. stayed 2 nights, but hotel split it to two separate nights and we have to check back in and re-key our room keys for the second night. brought personal pillow and maid service removed it during the daily cleaning. T/he pillow was never found.
The staff were extremely helpful, courteous and friendly and the hotel room we had wass excellent - spacious and with good amenities. Whilst there isnt too much to do, or see, in the immediate area with the ease of transport into Manhattan [the Path train from Grove station is only a ten minute walk away] it made a relaxing base.
The reception staff, especially Felix, were very helpful and courteous. The room maids were polite and efficient. The hotel location was like an oasis with the nearby marina, shopping mall and street restaurants after the hustle and bustle of Manhattan.
Our connecting flight was cancelled due to the bad weather in NY, it was already midnight when I booked the hotel through the Hilton app, we had a good rate and more important there where rooms available. When we came in past 1 am the lady behind the desk was very helpful and understood the situation. She upgraded both rooms to the corner suite and late check out in the afternoon. The rooms where spacious and clean and after a very long day with a lot of stress and international flights it was heaven to have nice warm shower and fresh clean sheets. Service and friendliness as it should be. Everything was more then okay
All of the staff that I encountered were very nice. The bed was comfortable. I also loved the welcome cookie. It was a nice surprise and I was hungry!! The location was great for my needs and is just minutes away from the waterfront. The room was nice enough but there was weird white stuff on the walls and in the bathroom. Cleanser maybe? I went down to the bar area and had to wait 5 minutes to be seen/ seated. There were just a few people there so it wasn't a busyness issue. I ordered soup. A little over 5 minutes later the server responded to tell me that the soup would take 25 minutes. I ordered pizza instead. It was fine but I was disappointed. The temperature in the room was freezing. I adjusted it with the thermostat on the wall but the air conditioner continued on, event though I had selected 68 on heat. I ended up pulling the plug to get it to turn off after an hour of adjusting the thermostat and waiting for warmth. I was exhausted from a long day and got in bed to watch tv. The remote control would not turn on the television. I inspected the outlets and they were all okay. The button on the tv worked but, even then, I was only getting 4 commercial channels. The lights on the remote were coming on also so I figured it wasn't batteries. I decided to call the front desk. Unfortunately, the phone in my room did not work/ call to the front desk. I tried both lines but no luck. I even tried dialing other services available on the phone but that just rang and rang. So.... exhausted and frustrated, I got dressed and headed down to the lobby. I had to wait a bit as a few people were just checking in. The person at the desk was very nice and sent someone up to my room. The man arrived to fix the television. He was extremely nice but the issue did take about 15 minutes or so to resolve. He wasn't sure why the issue happened but he had to get a special remote and change some settings. In the morning, I headed down to the restaurant again. I asked if I could order from the menu. I was told buffet only, though I think there may have been a communication issue. I later asked a different server after I saw the selection up close. It was generally unimpressive. She said that I could order from the menu but I decided to just stick with the buffet since the menu would take longer and I felt like I was being a burden by ordering. I was extremely disappointed overall. The eggs, potatoes and waffles were all cold. I ate just a little bit and spent over $20 with tip. I was extremely disappointed. Overall, I wouldn't recommend or stay at this hotel again, unfortunately.
Yes! Very convenient! Very nice hotel!
The staff was really helpful The location was great
Price Location to NYC Right next to major throughway to Holland Tunnel so trucks drove by all night. The breakfast was stale donuts and coffee.
Free Parking Great Continental Breakfast - fresh pastries; nice variety Very reasonable room rate (compared with hotels on NYC side of Holland Tunnel) Friendly front desk staff
Location,price,free parking&breakfast excellent staff