Hoteller i Providence

Fordele: comfortable beds great view of capital

Ulemper: overpriced!

Fordele: The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before?

Ulemper: Bathroom was a bit dark, but not a deal breaker.

Fordele: I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room.

Ulemper: The beds are the old coil spring type, and my back gave me some trouble the next morning.

Fordele: Komfortable senge Fantastisk udsigt over hovedstad

Ulemper: Alt for dyrt!

Fordele: The location of the hotel was great with lots of bars, restaurants and event locals close by.

Ulemper: Hotel was a bit below its normal price point in my opinion. Our suite was very nice but the shower sucked. I'm glad that we got a promotional/discount rate.

Fordele: We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again.

Ulemper: Everything was ideal.

Fordele: We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants.

Ulemper: The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.

Fordele: This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent.

Ulemper: The booking never got through to the front desk, but they honored the price on my confirmation email.

Fordele: Quiet street in noisy city Great staff Decor

Ulemper: Stability ball in gym was deflated, so minor.

Fordele: Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley.

Ulemper: Some minor street noise on the alley side

Fordele: The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year.

Ulemper: The coffee.

Fordele: Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.

Fordele: The bed and the pillows were very comfortable.

Ulemper: The staff was very unorganized and were very easy to get confused. The valet parking was a joke.

Fordele: It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show.

Ulemper: The front desk staff was a little slow when checking out. Other than that . . .it was all great.

Fordele: very clean, nice and efficient! Thanks!

Fordele: Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses

Fordele: Room and staff were excellent.

Ulemper: No pool or hot tub and the fitness center is too small.

Fordele: The hotel was a close walk to the mall and the park as well as a nice stroll to other local restaurants. We got a nice view of the city and the halls were quiet for sleeping in.

Ulemper: It cost $26 a day to park in their parking lot. And my sister in law got a fold out couch for her to sleep on and the mattress had red-ish makeup all over it and it was very uncomfortable.

Fordele: Friendly staff and great location. Near a train station that can get you to Boston. Parking garage had many open stalls making it convenient to park.

Ulemper: Price to leave car overnight felt high. The vanity was crowded for two guests.

Fordele: Great staff, big rooms, clean

Ulemper: A bit expensive to park car ($26 a night)

Fordele: The hotel was in an excellent location and the room had a picture perfect view!

Ulemper: The washer and dryer were both coin operated; however, a change machine was lacking. Replace the washer and dryer!

Fordele: Gooo everithing

Ulemper: Ok

Fordele: View was nice from the room, staff was very nice.

Ulemper: Parking is not included. 20 to park per day, and 26 if you have to take your car out at any point that day.

Fordele: Priser og personalet var fremragende.

Ulemper: Ingen pool eller boblebad og fitness-centret er for lille.

Fordele: Venligt personale og rigtig god beliggenhed. Tæt på en togstation, der kan få dig til Boston. Parkeringsgarage havde mange åbne boder der gør det nemt at parkere.

Ulemper: Pris for at forlade bilen fra den ene dag til den anden føltes høj. toiletbord var overfyldt for to personer.

Fordele: Fantastisk personale, store værelser, rene

Ulemper: En smule dyrt at parkere sin bil ( $26 pr. nat)

Fordele: The staff was friendly. The rooms are smaller which is fine.

Ulemper: Lack of coffee maker Small ironing board No closet

Fordele: Everything about the Dean felt like it had been planned out very meticulously. The lighting, amazing linens, and custom soaps and shower gels were all perfect. We kept discovering great "little" gems throught our whole stay!

Fordele: The hotel delivered as expected. Rooms were up to date.

Ulemper: The shower was a bit tricky to use. Cost of parking $26 was a bit high

Fordele: On a college tour with my 17 year old daughter and she fell in love with Providence mainly because of the experience we had at and around the Dean. Great service; everyone was friendly and helpful. The rooms and public spaces were eclectic but comfortable. Highly recommend it.

Fordele: Enjoyed the bars downstairs at the hotel.

Ulemper: The staff was pretty pretentious.

Ulemper: Bed squeeked.

Fordele: The coffee shop has excellent expresso, delicious! The elevator is an old fashioned "lift". Young people running the reception have wonderful, polite personalities! WiFi works well. Rooms have wood floors, nice decor, very clean ! I do like the hotel, and sincerely enjoyed my stay. I actually extended it two additional days!

Ulemper: You wouldn't bring young children, I say, because of the lift.

Fordele: Hotel was beautiful, rooms very clean and staff very helpful

Fordele: Personalet var venligt. Værelserne er mindre hvilket er i orden.

Ulemper: Manglende kaffemaskine Lille strygebræt Ingen garderobe

Fordele: Hotellet leverede som forventet. Værelserne var opdaterede

Ulemper: Bruseren var lidt svært at bruge. Prisen for parkering på $26 var lidt højt

Fordele: Nød den barer nedenunder på hotellet.

Ulemper: Personalet var temmelig prætentiøst.

Ulemper: Very expensive for a very basic hotel.

Fordele: The location was perfect for the seminar we were taking

Ulemper: the price was very high for what we received.

Fordele: People were generally friendly, but a lack of either flexibility or authority with the front level staff was mildly upsetting.

Ulemper: I booked two nights separately online. (I decided to add a night to the stay in advance of going). When I got to the hotel I mentioned this and they said it wouldn't be an issue. Just to check back in the next day. When I went to check back in at 8 AM, it was an issue. They wanted to move me because someone had already checked in online for my room? I had to spend half an hour and speak with 3 people to get it resolved. The woman at the front desk originally told me there was nothing they could do. It would have been nice if she had offered to check with someone rather than me having to ask to speak with a manager.

Fordele: Staff were helpful

Ulemper: Bathroom was very small and needed some renovation. Room was dark and could have used better lighting.

Fordele: Perfect location for show @ DD Center, & walking distance to plenty of sights/restaraunts/bars/shopping.

Ulemper: Daily parking rate of $25. Walked everywhere, so didn't use car for two days.

Ulemper: Meget dyrt for et meget enkelt hotel.

Fordele: Beliggenheden var perfekt for det seminar, vi blev taget

Ulemper: Prisen var meget høj for det, vi fik.

Fordele: Nice room excellent bedding close to elevator.

Ulemper: Received statement from hotel showing a 0 balance. When I reviewed my credit card statement, a $50 charge from the Marriott showed up. Why???

Fordele: Location is easy to get to and still close to downtown area. Entire staff were very cordial and accomdating. Nicely appointed rooms and well kept common areas. Pool is fantastic.

Ulemper: Even though staff kept drying tile by inside pool it's extremely difficult to walk. Suggest different tile.